Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,769 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from Andy. Helped us turn everything around In no time at all and made the whole process easy!
Thank you for taking the time to share your experience and for your wonderful 5* review Dan! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a very positive experience with Austin Wyatt. Jared was approachable and committed to helping us find the right house.
Many thanks Zach for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had an amazing experience. I cannot fault my letting agent very efficient nothing was too much trouble. Felt very supported throughout the process. I would like to thank all the staff at the Bournemouth branch for your help support and understanding.
5/5
GoogleWe had a very positive experience with Austin Wyatt. Jared was approachable and committed to helping us find the right house.
Many thanks Zach for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleJared went above and beyond, giving up his Saturday to show us multiple properties. He provided thorough details about each one and was incredibly knowledgeable about the area, friendly, and professional throughout. His kindness and enthusiasm made the whole experience a pleasure. Even if we don't get the flat we're after, we'd still love to rent through Jared, as we know we'd be well looked after. Highly recommend!
Thank you Bev for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleKyle and the team at Austin and Wyatt canford Heath far exceeded my expectations. They supported both my sale with them and the purchase with another estate agent. Chasing the solicitors and getting a great result-exchange and completion in before the April 1st deadline I had set. Would highly recommend their communication and willingness to help at all times!
Thank you Richard for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleA very recommendable company to go with & we had a 1st class experience with Madeleine who did a brilliant job she was brilliant & worked very hard. Anne Hugo
Many thanks Anne for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleKyle and the team at Austin and Wyatt canford Heath far exceeded my expectations. They supported both my sale with them and the purchase with another estate agent. Chasing the solicitors and getting a great result-exchange and completion in before the April 1st deadline I had set. Would highly recommend their communication and willingness to help at all times!
Thank you Richard for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from the whole team. Thanks particularly to Jared who kept us up to date and let our property professionally, we will definitely use the company again.
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJared went above and beyond, giving up his Saturday to show us multiple properties. He provided thorough details about each one and was incredibly knowledgeable about the area, friendly, and professional throughout. His kindness and enthusiasm made the whole experience a pleasure. Even if we don't get the flat we're after, we'd still love to rent through Jared, as we know we'd be well looked after. Highly recommend!
Thank you Bev for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
Google⭐⭐⭐⭐⭐ Recently rented a new house, and I couldn’t be happier with the experience! James Murphy was incredibly helpful throughout the entire process. He was professional, responsive, and went above and beyond to make everything smooth and stress-free. His knowledge and dedication truly made a difference. Thank you, James, for your outstanding service!
5/5
GoogleWe’ve had a brilliant experience dealing with Austin & Wyatt at Lyndhurst. Fantastic support from the moment we walked through the doors, especially from our Estate Agent, Jared. I’ve received regular phone call check ins and updates from Jared which has made the whole process so much less stressful. Thank you so much!
Thank you for taking the time to share your experience and for your wonderful 5* review Charlotte! Kind regards, Lucy, Customer Relations.
4/5
GoogleAustin and Wyatt provided a good service where the manager Charlotte spent signifier time on our process of buying with them. There were repeated issues with solicitors and Charlotte went out of her way to help keep the communication with the solicitors open. If it was for their responsiveness and persistence I think it would have taken twice as long to buy. Charlotte, Callum and Ben were always professional, polite and helpful and we are finally in our dream home!!
Many thanks for the great review Ryan. Kind regards, Lucy, Customer Relations.
1/5
GoogleTerrible service
Hello, thank you for sharing your feedback with us. I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleQuick and easy. Very helpful agents.
Thank you for your glowing 5* review James. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleQuick and easy. Very helpful agents.
Thank you for your glowing 5* review James. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis is the first time I have let a flat and the letting team where professional and provided an excellent service. I highly recommend using this estate agent to let your property.
Thank you for taking the time to leave us this amazing 5* review and recommendation Julia. Kind regards Lucy, Customer Relations.
5/5
GoogleI would like to say thank you to Tia for being such an efficient and professional estate agent. Helped me through the renting process very smoothly and made the moving house experience a positive one.
Hello Monica, thank you so much for your wonderful 5* review! We're thrilled to hear that Tia made your renting process smooth and your moving experience positive. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe rented a house from Austin Wyatt, and it’s only been a day, but I wanted to write this. Especially Ella, thank you so much for all your help.
Thanks Erhan for taking the time to leave us your wonderful 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleMet one of their colleagues today, very disrespectful regarding private belongings and disregarded our request like it didn't even happen. When an agency worker visits someone home they have to be considerate and ask permissions especially when it comes to completely private and personal belongings!!
Hello Kara, I'm sorry to hear about your experience. We take such matters seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can look into this further. Best regards, Lucy, Customer Relations Team
5/5
GoogleI cannot praise the professionalism of this branch of estate agents enough. They went above and beyond for me to provide excellent service during my journey of finding the right property for me. A special thanks to the manager Charlotte who supported me every step of the way. Her qualified advice and experience really helped in every aspect of buying and selling property. Her communication skills were outstanding to everyone in the chain as well as other estate agents and professionals. Charlotte your commitment to your clients to achieve results really deserves more recognition. Thank you for helping me through this process … you help change peoples lives 😁👍🏻
Many thanks Shelly for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI cannot praise the professionalism of this branch of estate agents enough. They went above and beyond for me to provide excellent service during my journey of finding the right property for me. A special thanks to the manager Charlotte who supported me every step of the way. Her qualified advice and experience really helped in every aspect of buying and selling property. Her communication skills were outstanding to everyone in the chain as well as other estate agents and professionals. Charlotte your commitment to your clients to achieve results really deserves more recognition. Thank you for helping me through this process … you help change peoples lives 😁👍🏻
Many thanks Shelly for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
GoogleMet one of their colleagues today, very disrespectful regarding private belongings and disregarded our request like it didn't even happen. When an agency worker visits someone home they have to be considerate and ask permissions especially when it comes to completely private and personal belongings!!
Hello Kara, I'm sorry to hear about your experience. We take such matters seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can look into this further. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe rented a house from Austin Wyatt, and it’s only been a day, but I wanted to write this. Especially Ella, thank you so much for all your help.
Thanks Erhan for taking the time to leave us your wonderful 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
