Trusted Agent profile · Dorset and Hampshire

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Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

★★★★★ Excellent

1,769 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,763

Reviews on Google

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...TG, 19 July 2017Read the review from sellers

Buyers1 review

5.0 / 5 Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Sarah, 31 January 2018Read the review from buyers

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Austin and Wyatt office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We are very grateful for your agency's excellent service, and thanks to James for showing us the property, especially thankful to Jade for her efforts in moving things forward.Thanks to your team, we are fortunate to find such a great landlord and house. We hope other tenants can also find a home that suits them perfectly. Christina

Zhu · 16 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 23 October 2024

Thank you for taking the time to leave us your 5* review Zhu! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I was looking for a property and it was made very easy due to the the team being extremely helpful and knowledgeable.

Jody · 16 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 25 August 2024

Jody many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Big thanks to Jade and the team for helping me secure my first home! Answered all my questions and very reliable!

Yassin · 16 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 25 August 2024

Hi Yassin, thank you for your kind words! We're delighted to hear that Jade and the team provided you with excellent service in securing your first home. Best wishes, Lucy, Customer Relations.

5/5

Google

Jade West was lovely and has been one of the best Letting Agents I've met. Will always be open to working with them again in future.

JM · 16 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 25 August 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I have used a few estate agents to try and sell my property, i then approached austin&wyatt to sell my house, Gobind was fantastic and second to none with enthusiasm, he sold my property at the price i wanted and within a great time scale, i would recommend Gobind and his team to anyone, great estate agency! Lainie and Mia also fantastic, always gave me feedback and conducted viewings to a class standard! Well done 👏

Karo · 16 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 25 August 2024

Thank you for your thoughtful 5* review and recommendation Karo! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

1/5

Google

My father was a tenant of a property managed by A&W - he passed away back in April and we have had very little communication from Austin & Wyatt on whether his room has been cleared, and we've had no communication on what is happening with his deposit. Emails are often going ignored (even by the branch manager), and I feel this is a really poor way to treat people who are dealing with a very recent and painful bereavement.

Mary · 16 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 25 August 2024

Hello Mary, I am really sorry to hear of your experience with us at such a difficult time. Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Recently bought BTL property from Austin & Wyatt. We are really happy with the communication. mortgage advisor they provided is par excellent . We really got good deal on interest rate too. We will definitely use their service next time.

Dhan · 16 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 25 August 2024

Thank you for your brilliant 5* review and thank you for your kind words Dhan. Best wishes, Lucy, Customer Relations.

5/5

Google

Great service! Thank you Jade for making the move in to my new address smooth and hassle-free.

Kirti · 16 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Kirti, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The lettings team at Austin & Wyatt always provide us with the highest level of service. Katherine, Jade and Natasha are a pleasure to deal with and I would very much recommend them to anyone for lettings purposes.

Jonathan · 16 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Many thanks Jonathan for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I have been with this company for over 8 years as a landlord and I have always found it very professional and excellent service.

Adrian · 16 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Hi Adrian Thank you so much for your fantastic review of our Austin & Wyatt Branch. I will pass your lovely comments regarding the team on so they are aware of the great job they are doing! Many thanks, Bethany

5/5

Google

Thankyou to both A&Y Sales and A&Y Lettings for my Southampton property's smooth sale transition. Although it was probably one of your simplest sales duer to my A&Y tenant being the buyer, it was my first sale so your assistance with both parties' legal people was invaluable. The tricky management of the final month's rent and so many maintenance items by the Lettings team over 15 years has been exemplary. I particularly commend Christopher P for his diplomatic liaison with tenants and in handling issues. Having both services with A&Y greatly eased and materially assisted the sale transition process. I will commend A&Y tenancy management & Sales to all the landlords among my contacts

Anthony · 11 April 2025 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 April 2026

We are delighted to hear about your positive experience with A&Y Sales and Lettings. Thank you for your kind words and for trusting us with your property. We are glad that our team was able to provide a smooth sale transition and exemplary management over the years. We appreciate your recommendation and look forward to assisting you and your contacts in the future. Kind regards, Lucy, Customer Relations.

4/5

Google

Very happy with Austin wyatt. Kyle and his team worked hard to sell our bungalow, with a few unsuccessful offers along the way. But the deal was eventually done and happy new owners now occupie the property. We'll done Kyle and team.

John · 10 April 2025 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 29 May 2025

Thank you for your lovely review John. Best wishes, Lucy, Customer Relations.

5/5

Google

The Representative Jared was very helpful, enthusiastic he arranged to meet me the same day due to my own conveniences we managed to secure a residence even though I had to decline due to a place closer situated to my business I can not fault Austin & Wyatt and the team.. 5*

Matt · 9 April 2025 · Austin & Wyatt Lyndhurst Sales

Agent replied · 22 April 2025

Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that Jared's enthusiasm and responsiveness helped you secure a residence. We understand the importance of location and are happy that you found a place closer to your business. We appreciate your kind words and are here for any future real estate needs. Thank you for choosing Austin & Wyatt! Kind regards, Lucy, Customer Relations.

5/5

Google

I am so glad that we chose Austin & Wyatt to sell our mothers home. Kyle was very knowledgeable about the area and came prepared with comparable sales of similar properties in the local area Kyle always responded promptly to any queries and went over and above what I could have expected from him. Kyle took on the task of chasing through the sale with the least of fuss, keeping us informed at all stages and liaising with all parties. I would definitely recommend using this branch of Austin & Wyatt

Karen · 8 April 2025 · Austin & Wyatt Canford Heath

Agent replied · 22 May 2025

Thank you for choosing Austin & Wyatt to sell your mother's home! We're thrilled to hear that Kyle's knowledge and dedication exceeded your expectations. We always strive to provide excellent service to our clients. Thank you for recommending us, it means a lot to us! Best wishes, Lucy, Customer Relations.

5/5

Google

We are very happy with the experience we’ve had renting our property. The services and care for the tenant was first class. Later on we decided to sell our property and the team handled it extremely well. It was a smooth transition and we are very grateful to all at Austin & Wyatt for their professionalism. Many Thanks

Sushi · 8 April 2025 · Austin & Wyatt Lower Parkstone Sales

Agent replied · 23 May 2025

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

We are very happy with the experience we’ve had renting our property. The services and care for the tenant was first class. Later on we decided to sell our property and the team handled it extremely well. It was a smooth transition and we are very grateful to all at Austin & Wyatt for their professionalism. Many Thanks

Sushi · 7 April 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 26 April 2025

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

Recently I’ve rented out a property through Austin Wyatt in Lower Parkstone and I couldn’t be happier with their service. The team was incredibly responsive and always keeping me informed. From start to finish their professionalism made the entries process of rental smooth and stress-free.

Isabell · 5 April 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 October 2026

Thank you for choosing Austin Wyatt for your rental needs, we are delighted to hear that our team provided exceptional service and made the process stress-free for you. Best wishes, Lucy, Customer Relations.

4/5

Google

Very happy with Austin wyatt. Kyle and his team worked hard to sell our bungalow, with a few unsuccessful offers along the way. But the deal was eventually done and happy new owners now occupie the property. We'll done Kyle and team.

John · 4 April 2025 · Austin & Wyatt Canford Heath

Agent replied · 8 May 2025

Thank you for your lovely review John. Best wishes, Lucy, Customer Relations.

5/5

Google

We have recently purchased a property through the team at the Lyndhurst branch. Madeleine in particular has been fantastic….professional and friendly, and her communication has been excellent, giving us regular updates along the way. Every contact we have had with the team has been really good. We are now dealing with Richard in the Lettings department, who is also proving to be great. An all around pleasurable experience of an estate agent. Would highly recommend.

Lou · 1 April 2025 · Austin & Wyatt Lyndhurst Sales

Agent replied · 8 June 2025

Thank you Lou for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

A very recommendable company to go with & we had a 1st class experience with Madeleine who did a brilliant job she was brilliant & worked very hard. Anne Hugo

Anne · 31 March 2025 · Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied · 11 August 2025

Many thanks Anne for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We couldn’t have asked more from Kyle and all the team. They are always on the end of the phone or email with any questions or queries we have had. Feels like they are going on a journey with you. We are now coming towards completion and feel it couldn’t have gone any better, due to the support from the Austin and Wyatt, Canford Heath team. The bonus of having somewhere to go in and see them face to face is also a bonus. We would definitely recommend to anyone buying or selling.

Katherine · 24 March 2025 · Austin & Wyatt Canford Heath

Agent replied · 15 October 2026

Thank you Katherine for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Kyle and the team at the Canford Heath office were extremely helpful and efficient in selling my property. Will definitely use again and highly recommend

Richard · 23 March 2025 · Austin & Wyatt Canford Heath

Agent replied · 22 June 2025

Thank you Richard for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service from Andy. Helped us turn everything around In no time at all and made the whole process easy!

Dan · 20 March 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 October 2026

Thank you for taking the time to share your experience and for your wonderful 5* review Dan! Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.

ESTAS awards by year, 2019 to 2022

Source: ESTAS winners lists, as published, linked by year.

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Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.

Reviews may appear on more than one platform.

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