Trusted Agent profile
★★★★★
3,839 reviews across 15 offices and 3 platforms
Acorn - Bexleyheath has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,839 reviews on three platforms, rated 4.5 out of 5 overall.
3,144
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
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Acorn - Bexleyheath's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn - Bexleyheath, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 3,121 reviews on Google only. Show every review
5/5
GoogleVery friendly and helpful estate agent, kept us up to date on all steps of the sales process for our property. Highly recommended.
Dear Andrew Crowter We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleCarly helped me with a viewing in ERITH. She gave in appointment for Burke g same day . It was quick . She gave me all information needed and can be given in the short time . She was absolutely amazing.
5/5
GoogleDear: Florence You have been a great agent and patient with me for last few days. Furthermore, understanding my not skillful English. Thanks for helping me to find the closest station with your excellent driving skills in that journey. Thanks again for everything! From: Xiu
Dear Xiao Qing Ling, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleFlorence helped me find my property, her knowledge in regards to the property was outstanding. Florence made the process very easy, a wonderful estate agent
1/5
GoogleWe came to look at a house through this real estate agent, but no one greeted us. It was all for nothing; no explanation was given, only an email was sent.
Dear Isabella Moore, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleI had a great experience with Acorn Crystal Palace, especially with Banji Akinkunle, who assisted me throughout the process of finding and moving into my new home. He was very helpful, professional, and responsive from start to finish, and always kept me updated whenever there were any developments. Banji was approachable and patient with all my questions, and made what could have been a stressful process much easier. I really appreciated his support and attention to detail throughout the whole process. I would definitely recommend Banji to anyone looking for a helpful and reliable lettings negotiator. Thank you again for all your help!
Thank you, Grace, for your wonderful feedback! We're thrilled to hear that Banji provided you with such helpful, professional, and responsive service throughout your move. Helping people find and enjoy the right home is at the heart of everything we do, and your recommendation means a lot to us.
5/5
Googlehad a great experience with Nerea at Acorn purchasing a flat. Nerea was very friendly and communicative throughout the entire experience
Dear Oscar Cannon We greatly appreciate your 5-star review and the time you took to share your experience with Nerea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
Google⭐⭐⭐⭐⭐ Selling a property is about much more than simply completing a transaction. It’s about trust, communication, care, and having the right people by your side. From my very first conversation with Beth, she spoke about Acorn's values and explained that their service was about more than just selling a property. She talked about genuinely caring for their clients, paying attention to every detail, being proactive, communicating openly, and putting people first. I can honestly say that those weren't just words, they were values the entire team lived by throughout our journey. I would especially like to thank Nerea, who was outstanding from start to completion. She was professional, friendly, highly responsive, and kept us informed every step of the way. Her attention to detail, proactive approach, and dedication made what could have been a stressful process feel smooth and well managed.She is the star the show! I would also like to recognise Beth and Stuart, whose support throughout the sale was exceptional. The whole team worked seamlessly together, always willing to help, quick to respond, and committed to achieving the best outcome. Their professionalism, teamwork, and genuine care gave us complete confidence throughout the process. Everything Beth shared with us during that very first conversation became our experience. We didn't just receive a service from Nerea, Beth and Stuart, we experienced a team that truly cares about its clients and delivers on its promises. Thank you, Nerea, Beth, Stuart, and the entire Acorn London Bridge team. I highly recommend them to anyone looking for an estate agent that combines professionalism with genuine care and exceptional customer service.
Dear Tunday Akintan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI cannot praise Beth and the team at Acorn enough. From start to finish, Beth was brilliant, helpful, knowledgeable, and always accommodating. She was a absolute pleasure to work with, and her professional, honest approach sets a high standard. Highly recommended to anyone looking for a top-tier estate agent!
Dear Ioannis Prionidis, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Beth and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI had a great experience buying my first property in London with Beth and Acorn Estate Agents. Beth is very knowledgable and was always very helpful and patient with our requests. She helped get our questions answered by the sellers, communicated updates clearly, followed up with both our and the sellers solicitors frequently to get updates and helped us throughout the entire journey, always going the extra mile.
Dear Nicky Bonello, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Beth. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GooglePut in an offer which was accepted then received an email stating that purchase fell through. Lied and stated that it had been discussed on the phone which it had not. Dealt with us like we were buying a pair of shoes not a house! Hope to never deal with Louise ever again. Written an email to the area manager because the handling of the whole thing has been an utter disgrace. Constantly sounded frustrated that our house wasn’t selling quick enough - look at the state of the economy - houses aren’t exactly selling in a week! Anyway, if I do ever have to buy a house through Acorn, will be specifying who I do NOT want to deal with. Nonsense behaviour
Dear Tolu A, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleI've recently moved into a new flat with Acorn, and it's been a really positive experience throughout. Tunde has been a huge support throughout the process of finding a new flat, as well as through every step of the application and moving process - going above and beyond. Really grateful to Tunde and the team at Acorn!
Dear Sean We greatly appreciate your 5-star review and the time you took to share your experience with Tunde and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Sujit S, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleIsabel from acorn was great , very friendly and is always happy to explain anything I needed answering, very satisfied with there services so far , thank you
Dear Charlene Simmons We greatly appreciate your 5-star review and the time you took to share your experience with Isabel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
3/5
Google* Poor Communication and Unnecessary Delays * My Worst Experience with a Letting Agent * Great at Winning Business, Poor at Delivering It! My experience with Accor Letting Agents was extremely disappointing and, to be honest, very stressful. The process took around five months, during which calls and emails regularly went unanswered. The initial marketing of my property was poor, with an inaccurate description and the main photograph showing the rear entrance to the block rather than the front-facing apartment overlooking the park, the property’s biggest selling point. I ended up rewriting the description myself and supplying better photographs, making the balcony view the main image. Once instructed, communication became very slow. What was presented as “another week” repeatedly turned into another month, leaving me feeling strung along. There appeared to be very little internal communication between staff, and I often had to chase for updates. Ironically, the only prompt contact I received was when additional fees or payments were required. They were excellent at pitching for my business, but the service that followed fell well below my expectations. Based on my experience, I would not use them again and cannot recommend
Dear Paula, thank you for leaving us a review and we will certainly take this on board however from reading the file notes the delays stemmed from documentation (namely proof of property ownership) not being provided to us which was required to proceed further. The photos we have on-file were conducted by an external professional photographer and no notes were recorded of your/our dissatisfaction with them, had we have been made aware at the time we would have organised a re-shoot for you. We're sorry that this let took much longer than our typical processing time however we must ensure that correct practice is followed and we have the right paperwork.
1/5
GoogleWorst estate agency experience I've ever had (and I've worked with a good few). Three weeks waiting for memorandum of sale to be issued, after lots of chasing and reminding. Another three weeks just to be told by my solicitor that he is yet to receive confirmation from the seller’s solicitors they are instructed on the sale. Thankfully, by that point the survey arrived, showing that the property I was looking to buy was infested by rats, the roof was likely leaking as a result of poor maintenance, and a variety of other issues that could have been spotted and addressed by a more professional agent. Acorn also make you pay for their ID service when you make an offer - somehow the other agencies manage without this scam. Avoid at all costs!
Dear Maria Zotova, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleBest agents I have ever dealt with! So accommodating and friendly. The process was so smooth and that is a big thank you to Carly and Shem! ☺️
Dear Alice Rose We greatly appreciate your 5-star review and the time you took to share your experience with Shem and Carly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVicky went above and beyond to help us secure our tenancy for our new property, she was always professional and helpful, even though I work a night shift, she accommodated this and we could not have asked for a better agency. Thank you
Dear Claire Mcgrory We greatly appreciate your 5-star review and the time you took to share your experience with Vicky. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHi Northumberland is the best branch ever I have experienced it because I was looking for 3 bed house but I was struggle to find affordable then I have visit Northumberland branch and inside I visit vicky who show me house and I visit she helped me step by step vicky is the person who helped me to get my house with my kids so I recommend 100 percent that vicky will not disappoint you she will help you with anything that you struggle she is the person who will provide you your dream house thanks a lot a lot to vicky and Northumberland branch!!!!
Dear Shiralam Aghashirin, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Vicky and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleAmazing team! Carly and Adalina are incredibly professional, friendly, and always willing to help with anything no matter how big or small. Their excellent customer service and positive attitude made the whole experience a pleasure. Highly recommend
Dear John Lowerth, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI would definitely recommend this estate agents the lovely girl Carley was amazing!
Dear Max Brown We greatly appreciate your 5-star review and the time you took to share your experience with Carley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVicky Chisholm was extremely amazing right from the word go .She represented Acorn Northumberland Heath very well . Aside her professionalism she was extremely helpful and very supportive through out from viewing to finally renting . Explained each step and process clear and concise. She never hesitated to reach out if unsure of anything. I would recommend her and the Northumberland Heath branch .Amazing service and staff .
Dear Isla-Saint Quartey, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Vicky. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleCameron was excellent from the very beginning. He showed us the property and made the whole renting process smooth and straightforward. He was always friendly, professional, and available whenever we had questions or needed assistance. His communication was prompt and helpful, and we felt well supported throughout. I would highly recommend Cameron and the Acorn team. Thank you for all your help!
Dear Raffaella Moretto, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Cameron and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleBeth and the team at Acorn were always friendly and helpful. They never pressured us into a decision and always offered help and support when we needed it. Good communication, responsive and calm, and it felt like they were genuine about wanting to help us. Everyone they put us in touch with for the purchase process performed very well. I happily recommend them.
Dear Musa Chunge, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Beth and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by BEXLEYHEATH (210 Broadway) with 493.
The 15 Acorn - Bexleyheath offices, by town:
Yes. In The Trusted Agent 2026 awards: Acorn - Bexleyheath, London won Gold; Acorn - Bexleyheath, London won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
