Trusted Agent profile

Acorn - Bexleyheath estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,839 reviews across 15 offices and 3 platforms

Acorn - Bexleyheath has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,839 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,144

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

676

Reviews on Trustpilot

All 15 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Acorn - Bexleyheath's 15 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Acorn - Bexleyheath, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 3,121 reviews on Google only. Show every review

1/5

Google

Genuinely the worst letting agency branch. Haven’t been able to speak to anyone for 1 month now as no is working in the Lettings department at this branch. I’m paying for management and no one is contactable in the property management side of the company either. Waste of money as I’ve ended up managing the property myself.

E · 13 September 2026 · Acorn - Bexleyheath London (27 Denmark Hill)

Agent replied · 13 October 2026

Dear E Connor, We sincerely appreciate you taking the time to share your review of our services. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. Unfortunately, we haven’t been able to find any records confirming that we have provided services to you. Could you please share any relevant details or documentation relating to the services you received from us? We’ll be happy to look into this further and address your concerns. Please email customercare@lrg.co.uk

5/5

Google

We used Acorn to list and sell our flat. We had previously been with another estate agent and switched over to Acorn. We got the place sold with Acorn which was great and the ongoing level of communication was high which was much appreciated. We worked with Jamal mainly who I’d highly recommend. Ours was a modern build and they did a great job marketing it.

Kaitlyn · 13 September 2026 · Acorn - Bexleyheath London (27 Denmark Hill)

Agent replied · 13 October 2026

Kaitlyn & Tom, thank you for your wonderful review! We're thrilled to hear that you had a great experience with Acorn and that Jamal provided the high level of communication you appreciated. Helping people find and enjoy the right home is at the heart of everything we do, and we're glad we could support you in selling your flat.

5/5

Google

We recently brought our first home through Acorn Camberwell and had a great experience. Jamal, our agent was transparent throughout, knowledgeable and supportive (we had no clue what we were doing and he was always available to answer questions about the process). He was always responsive and mainly, we just felt we could trust him and that he was thorough with everything! Thank you.

PE · 13 September 2026 · Acorn - Bexleyheath London (27 Denmark Hill)

1/5

Google

Absolutely the worst. Avoid at all cost. Very unprofessional and they have a really hard time doing their job.

Sneha · 11 September 2026 · Acorn - Bexleyheath Dartford

Agent replied · 11 October 2026

Dear Sneha Mathew, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

1/5

Google

First time I had a viewing with them, they booked it in. It was a 2 hour journey and on the day I happened to call and check if the viewing is still OK and they tell me oh yeah the property is sold. This week, I booked another place that looked great. They called the day after to take my details, confirmed the time and said they will call back to confirm the viewing is booked. No call back until Thursday, when he again for some reason said the time works but let him check with the owners. On Friday I get a call apparently to confirm the booking but it was just to sell me on a mortgage advisor which I rejected. Suddenly he says he needs to call someone else to confirm the booking first and they aren’t picking up the call. So I can expect a call back. Then yesterday, the day of the viewing, I call multiple times and each time they say someone else is going to call me back and confirm the booking. Ultimately the viewing didn’t happen. TLDR; Acorn estate agents are AWFUL.

Alwin · 11 September 2026 · Acorn - Bexleyheath Dartford

Agent replied · 11 October 2026

Dear Alwin Thomas, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

The service has been excellent from beginning to move in date. No pressure, clear communication and great service. Cameron and Damian were great! Thank you

Rafael · 11 September 2026 · Acorn - Bexleyheath London (325 Kennington Road)

Agent replied · 11 October 2026

Dear Rafael, We greatly appreciate your 5-star review and the time you took to share your experience with the both Damian & Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. Thank you

5/5

Google

Highly recommend Charlie and the team at Acorn!

Laura · 11 September 2026 · Acorn - Bexleyheath London (29 Westow Street)

Agent replied · 11 October 2026

Thank you, Laura, for your wonderful recommendation of Charlie and the team at Acorn. We are dedicated to providing reliable and customer-centric service, and it's great to hear that you had a positive experience with us. We look forward to supporting you in your property journey again in the future.

3/5

Google

Huge thanks to Banji, he was brilliant, genuinely helpful, and even stayed late past 5 PM so I could get my keys and not be left stranded. He is the sole reason this isn't a 1-star review. The agency itself is completely disjointed. Communication between departments is a mess, emails and calls are routinely ignored, and their reliance on third-party agencies makes simple tasks needlessly complicated. Internal miscommunication delayed my agreed move-in date by five days, leaving me to figure things out entirely on my own. The absurdity peaked on move-in day. I pointed out an error in the initial draft which was completely ignored, forcing me to flag the exact same mistake after the document had already gone out for signatures. They retracted the contract on the morning of my move, didn't re-issue it until 3:30 PM, and then expected me to rush down to collect keys before their 5:00 PM close. ​Banji deserves all the credit for customer service, but management desperately needs to fix their internal communication and workflow. All in all, not bad but not good either. All the best.

Jumoke · 11 September 2026 · Acorn - Bexleyheath London (29 Westow Street)

5/5

Google

I'm really glad to have got a place to live and rest my head. I would like to take this opportunity to thank Banji, my agent, for the great support that he provided me without which probably my moving in would have been very much delayed. I wish him every success in his career. May he continue to show dedication to his future clients. Thanks Francis

Francis · 11 September 2026 · Acorn - Bexleyheath London (29 Westow Street)

5/5

Google

I recently purchased a property through Acorn and couldn’t be happier with the experience. From the very beginning, the team were professional, friendly and incredibly helpful. Communication was excellent throughout, and they kept me updated at every stage, making what can often be a stressful process feel much easier. I was particularly impressed by how approachable and responsive Max and the team were. Nothing ever felt like too much trouble, and I always felt that my interests were being looked after. I would have absolutely no hesitation in recommending Acorn to anyone looking to buy or sell in the Lewisham area. A genuinely excellent service from start to finish, thank you to the whole team!

Stephen · 11 September 2026 · Acorn - Bexleyheath London (153 Lewisham High Street)

5/5

Google

Max, Franco, Molly and Lucia were brilliant and strategic when dealing with the sale of our two units. Would highly recommend and will definitely be doing business with them again.

Simo · 11 September 2026 · Acorn - Bexleyheath London (153 Lewisham High Street)

5/5

Google

I’m a returning customer of Acorn Estate Agents in Lewisham and have once again been really impressed with the service. A special mention to Max Smith, who has been incredibly helpful, professional and friendly throughout. He’s always been responsive, knowledgeable and made the whole process feel straightforward and stress-free. I wouldn’t hesitate to recommend Acorn and will definitely use them again in the future.

Charlotte · 11 September 2026 · Acorn - Bexleyheath London (153 Lewisham High Street)

5/5

Google

Had a great experience with the whole team in helping me sell my property . Always updating me in regards to market trends and advice , and got the result I wanted . A Special thanks to Max reassuring me .

Waleed · 11 September 2026 · Acorn - Bexleyheath London (153 Lewisham High Street)

5/5

Google

Layla and the team found us a tenant quickly and made the move-in process straightforward. They were always happy to answer my many questions along the way. Good experience!

Elaine · 11 September 2026 · Acorn - Bexleyheath London (153 Lewisham High Street)

5/5

Google

We were lucky to cross paths with Lucia who assisted us in the buying of a house. She was really patient, responsive, helped us with understanding each step of the process and followed up with others involved when needed. Also wanted to mention and thanks Molly, the Sales Progressor, who was on top of every step and kept us informed throughout the process.

Dafna · 11 September 2026 · Acorn - Bexleyheath London (153 Lewisham High Street)

5/5

Google

Layla helped my partner and I find our dream home. She was very supportive throughout the process and answered our millions of questions and helped us even once we moved in. Highly recommend

Anouska · 11 September 2026 · Acorn - Bexleyheath London (153 Lewisham High Street)

5/5

Google

Tunde was absolutely amazing. I am so grateful for him and how quickly he assisted me with getting my property. Highly recommend him. He was always communicating with me and the process was so quick and professional. Thank you!

Samantha · 13 August 2026 · Acorn - Bexleyheath London (128 Rushey Green)

Agent replied · 13 October 2026

Dear Samantha Keating We greatly appreciate your 5-star review and the time you took to share your experience with Tunde. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Jennifer was absolutely brilliant! She was really personable and was clear every step of the way, updating me most days. Definitely recommend her

Liane · 13 August 2026 · Acorn - Bexleyheath London (98 Lordship Lane)

Agent replied · 13 October 2026

Dear Liane Burge We greatly appreciate your 5-star review and the time you took to share your experience with Jennifer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

It has been an absolute pleasure working with the team. They are incredibly professional, with excellent communication throughout the entire selling process. We have partnered with this branch and brand on numerous sales opportunities, and they consistently deliver outstanding service. I would highly recommend them to anyone looking for a reliable and knowledgeable team. A special mention goes to Colm for his exceptional sales expertise and outstanding ability to achieve great results.

Christopher · 13 August 2026 · Acorn - Bexleyheath London (98 Lordship Lane)

5/5

Google

We had an excellent experience with the Camberwell branch of Acorn. Davide Letizia has been most professional, friendly and attentive to our needs at every step of the process. Megan Baseby was also very helpful. We are very grateful to them and highly recommend their service.

Stephane · 13 August 2026 · Acorn - Bexleyheath London (27 Denmark Hill)

Agent replied · 13 October 2026

Dear Stephane Hue We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Sold my flat through Acorn and would highly recommend. Jamal in particular was easy to deal with, knowledgeable and managed the process really well.

Michael · 13 August 2026 · Acorn - Bexleyheath London (27 Denmark Hill)

Agent replied · 13 October 2026

Dear Michael Gardner We greatly appreciate your 5-star review and the time you took to share your experience with Jamal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Google

Awful experience, booked a viewing which was confirmed. When I called the morning of the viewing I was told the property was sold. If I hadn’t called we would have made a long journey for nothing. I was told this information very casually, as if it was no issue, and was promptly recommended another property to look at!

Niwla · 11 August 2026 · Acorn - Bexleyheath Dartford

Agent replied · 11 October 2026

Dear Niwla, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Acorn - Bexleyheath

Which Acorn - Bexleyheath office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by BEXLEYHEATH (210 Broadway) with 493.

Where are the Acorn - Bexleyheath offices?

The 15 Acorn - Bexleyheath offices, by town:

Has Acorn - Bexleyheath won any awards?

Yes. In The Trusted Agent 2026 awards: Acorn - Bexleyheath, London won Gold; Acorn - Bexleyheath, London won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent