Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,625 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,625 reviews on four platforms, rated 4.2 out of 5 overall.
2,496
Reviews on Google
All 11 offices
30
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,090
Reviews on Trustpilot
Business-wide
Send Reeds Rains, a message.
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotRotherham reeds rains are THE WORST ESTATE AGENT
Rotherham reeds rains are The WORST estate agent in ROTHERHAM, four people in a matter of days have had the same bad experience with them. DO NOT EVER GO WITH THEM THEY ARE NOT TRUE TO THEIR WORD ! I put a post on Facebook and they blocked me so they think that’s going to stop me !!!
5/5
TrustpilotWell done
I can’t thank them enough at the St. Helens branch. Supportive when buying a property through them. Had problems with selling a property and the solicitors but received good advice from the St Helens team. From my mum and I a big thank you
1/5
TrustpilotIn fact no stars
In fact no stars I was shocked and horrified to receive an email from then telling me to remove my child from the property with immediate effect just because he was not inon the tenancy agreement how can any company think that is morally and ethically right Do not use reeds rains
Hello Joanne. We are sorry to see this feedback. Please get in touch via rrcustomerrelations@reedsrains.co.uk and let us know the property address so we can investigate. Thank you.
5/5
TrustpilotWould like to say a big thank you to…
Would like to say a big thank you to Jordan Milne (Reid’s Rains) Blyth branch. Jordan managed to let our house with in 48 hours and provided an excellent service from start to finish The photographer who came was very professional and we were delighted when we saw the pictures as they really showed the full potential of our house. We were kept in the picture through out the process of letting our property and everything was explained fully and clearly thus ensuring a smooth problem free result. We found Jordan to be not only very professional but also extremely pleasant and helpfull he is a real asset to Reid’s Rains and we will definitely be using his services again in the near future. Dawn and Mark Mclean
5/5
TrustpilotGreat service
Great service, I had to change my letting agent and within a couple of weeks they found a tenant. Was always very helpfull as it was my first time ever letting out a property.
1/5
TrustpilotProperty sold to someone else once mortgage had been approved
I was going through Reeds Rains Huddersfield branch for the purchase of a property. I had provided the mortgage in principle certificate that they had asked for and once the mortgage was approved called them to tell them that this was the case. In addition I provided my solicitor details for conveyancing as they had requested. Unfortunately due to a technical error at the mortgage provider's end there was a 2 week delay in the survey being booked. In the interim of the 2 weeks I was told that the property had been sold to another person! The day after I was told this the surveyors rang the agents and were also told that the property was no longer being sold to me. When I rang the branch to see what had happened I was told we had taken too long and they had sold the property to someone else. When complaining to the branch manager I was told that I should have provided evidence that the mortgage had been approved, however I was never told to provide this by the agent that I was dealing with! I was also told that we took too long to book the survey. I was told this even though I had already provided solicitor details and the mortgage in principle certificate when asked to. Understandably this was a terrible experience and I can certainly say that I will not be going via Reeds Rains to purchase a property.
We’re sorry you’re disappointed to have missed out on this property. Your offer was accepted almost 5 months ago, but in that time the seller lost faith when evidence of the mortgage approval was not forthcoming. We did offer you the chance to speak to our in-house mortgage advisor which you declined. We also attempted to contact your own mortgage advisor directly in order to expedite the process, but were unable to get a response. The other buyer showed evidence of the mortgage approval within 48 hours of their offer being accepted. Reeds Rains.
5/5
TrustpilotAmazing service!
Sue was absolutely amazing for us buying a house! I'm a first time buyer and she was super supportive in the process and helped to push our solicitors! Everyone was great when I called and would make sure to help me out with any issues straight away! They are 100% by the book and make sure that you are informed of every step of the way. We also brokered through them with mike and our mortgage was accepted in less than 24 hours! Can't recommend them enough- if I ever need to sell I would use them without hesistation! Thanks so much! Reeds and rains Dartford!
5/5
TrustpilotWhickham, Gateshead were great!!!
We were well looked after by the staff at Whickham, Gateshead during our recent sale and purchase. Always made welcome and sound advice from all. We were happy with the value placed by Hazel, after other estate agents placed a much lower value. Thanks very much!! Ian and Lindsay
5/5
TrustpilotCross gates branch really good I dealt…
Cross gates branch really good I dealt with Clare and hand their very efficient and I’m really pleased with the outcome.
1/5
Trustpilotlack of competence
I sincerely advise against renting a house by this agency. They are supposed to full manage and service the property, but they don't. I am the one constantly chasing things up. The only thing they are interested in is your payment. Currently since 3 months, I am trying to enforce the repair/replacement of a broken bathtub and other major issues. Not working radiator in the bathroom is also not a problem for them. Their contractor for a month does not even have time to appear. After the request for repair, I received a letter saying that I should pay a tax council for the period when I did not rent a home. A complete lack of competence.
Hi Anna. I'm sorry you're unhappy with the service. I've sent a private message requesting more information so that we can try and put this right. Alternatively, please could you contact our Customer Relations team on rrcustomerrelations@reedsrains.co.uk.ThanksReeds Rains
5/5
TrustpilotReeds Rains - Chester Le Street
Collected our keys from Reeds Rains Chester le street today and I could not be happier!The service I have received has been outstanding, genuinely the best service I have experienced in a very long time. I have dealt with many estate agents in the past but I must say this has been the best experience between them all. Thank you so much Janet and Susan. You are an absolute asset to the company. I really hope this is recognised
1/5
TrustpilotAppalling Service - Chorley Branch
Appalling Service - Chorley Branch.I've had nothing but issues from day one. They have no communication skills whatsoever. I have reported faults regarding the property I rent and many times they 'forget' to even note it on their system, or they haven't contacted a contractor, or haven't informed the landlord. It's ridiculous. I even sent a complaint in to the brand manager not long after I moved in due to the state of the property and they claimed it was done by a professional, when I was even told by one of their staff the previous tenant was cleaning it up. It was a right state and the smell of the property was disgusting. Has I checked the property again before signing the contact I wouldn't have signed it at all! They are supposed to full manage and service the property, but don't. I am the one constantly chasing things up.If you try to complain they just blatantly blame it on you and don't accept responsibility for their lack of organization, communication and general lack of attention to the job.
Hi Stacey. I'm really sorry you're unhappy. Could you please contact the Chorley branch so we can try and address these issues with you on 01257 267 626 or chorley@reedsrains.co.uk. Thank you.
1/5
TrustpilotTerrible
Trying to rent a property is the worst thing to do with these idiots best thing this company can do is go bust they have no communication skills what so ever
Hello. We're sorry you're unhappy with the service received. I have completed a 'Find Reviewer' to try and obtain more information about you so that we can try and address the problems. Alternatively you can email us on rrcustomerrelations@reedsrains.co.uk. Reeds Rains
1/5
Trustpilotwould never rent off Reeds Rains again.
We rented a fully managed property off Reeds Rains and it was a horrific experience. We waited 5 months for a bedroom door to be fixed that was mentioned before we moved in. Then 5 months for a broken gate. They have no empathy at all. Each department blames the other or the landlord when repairs are not carried out. Our over all experience was absolutely horrific. Also staff in the Cheadle branch speak to you like your beneath them. It’s was so bad I couldn’t speak to them without loosing my temper.
I'm sorry you were unhappy with the service Mr Thornton. Although we do manage the rental, we are unable to carry out repairs without the permission of your landlord. Unfortunately in this case, the landlord did not give express permission. If you'd like to pursue a complaint, you can find out complaints process here: https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
5/5
TrustpilotIan - Anchorage lettings
Ian from the lettings department of the Anchorage office has been brilliant. He is quick to respond to queries and provides great customer service. Would definately recommend Ian if you are looking for properties to rent in the area.
1/5
TrustpilotHorrendous service from Grimsby branch…
Horrendous service from Grimsby branch to both us, the buyer, and their customer, the seller. We ended up arranging a 3rd viewing to deal with the seller direct because of all the hassle we had, and it turned out the seller had suffered the same!The biggest issue is that they will LIE to get you to increase your offer. I always had to chase them as they never replied to emails all called back when promised. They constantly failed to pass on info/questions to the seller.The biggest liar is the manager Marie, and the we also dealt with a Julie, Sarah & Sophie who played a part in the lies. Example - “the seller would like you to use our solicitor, it would make your offer more attractive”. After asking to pass on my details to communicate “the seller doesn’t want to as they want our professional (lol) service”. They also make out you HAVE to come in for a “qualifying” meeting if your offer is accepted - this is another disguised way to get you in with their mortgage broker who I imagine (I refused to go) will hard sell mortgage and house / life insurance.The lies and omissions came to light by dealing direct. The seller had experienced the same lack of communication. Never got feedback on viewings for them. Failed to turn up to accompany a viewing. Had people turn up for a viewing that they hadn’t been notified of. In the end they said they preferred doing the viewing themselves because the person that turned up was useless (in our case they turned up late, stunk of cigarettes and just followed us around saying “it’s lovely isn’t it” but couldn’t answer any questions)We made 3x offers but only one was communicated to the seller - we got a different story from each person at reeds as to why they rejected the offer (lies) and what they were after. Only dealing direct enabled us to come to an agreement 3 weeks after putting our first in! They tried to blame the seller for this for various reasons that all turned out to be lies after dealing direct.The seller complained and they offered a reduction in their fee. The fee is ridiculous anyway - £180 upfront for photos and 1.25% commission +VAT. The seller will pay ~ £4K for shoddy service. I used and online estate agent that cost £199 all in, who are available 24/7 and provided outstanding service.I’m sorry but the one advantage the high street has is face to face service, but this has clearly bypassed reeds.Rightmove and seller hosted viewings sell properties nowadays. I can’t understand what they do for the extra £3.8kDon’t trust these cowgirls
1/5
TrustpilotExtremely poor customer service. No respect for a customer.
Extremely poor customer service. They have refused put my offer forward as I declined to take the mortgage with them. They said that my AIP which I had from my bank is not valid from them. After my Financial Advisor called to them they said that they accepted to put my offer on. After two hours I received the message that property has been sold.ReedsRains not to be trusted, they are cheat, they will try to force you to take out mortgage from their broker. No sense of care for customers.I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.
I'm sorry you've been unhappy with the service received Greg J. Please could you email us at https://www.reedsrains.co.uk/contact-us/sales-complaint with more details including your full name and the address of the property to we can investigate the specifics of your case.Without knowing the specifics, it's difficult to give a full response, but I can say that we always take steps to find out from the buyer the source and availability of their funds and pass this information to the seller. Our normal process would be to have this assessed by the Mortgage Advisor in branch. This is not only good customer service to ensure all offers are proceedable, but also a requirement in the Property Ombudsman's Code of Practice (clause 10a). We would never discriminate against a buyer who had not used our mortgage services.
5/5
TrustpilotI have always found Reeds Rains Ashton…
I have always found Reeds Rains Ashton office to be helpful. They are always ready to assist in any situation. The staff are extremely personable.I would have no problem in recommending them to friends and colleagues alike.
1/5
TrustpilotPoor communication
Poor communication. Over promise under deliver. No strategy to market a property bar putting on rightmove and hoping for the best. Our property still on the market after three months no offers and reduced asking price. Neighbour with exact same house and same initial asking price under offer within 3 days using Smartmove. Cannot get replies to e mails. Lack of motivation to keep our business. An e mail is being sent to Head Office. Lost out on the property we wanted.
Mr Smith. I'm sorry you've been disappointed with the service. Dayna from the branch will be contacting you to discuss what new strategies we can employ to get the sale moving. The complaint that you've sent using the contact information on our website will be dealt with separately, in line with out complaints process. Reeds Rains
5/5
TrustpilotReeds Rains Chester le Street have…
Reeds Rains Chester le Street have given me fantastic service. I have remortgaged through their financial advisor Rachael Bolam and she was professional, knowledgeable and made the whole process easy while saving me money to boot. They are also currently marketing my property for sale, the photos are superb as are the staff on the office who are really proactive and good at keeping us updated. Would recommend them to friends and family without a doubt.
5/5
TrustpilotGreat service from Sue & Ben at the…
Great service from Sue & Ben at the Stockton branch, they made moving into my new home easy and stress free.
1/5
TrustpilotAppalling maintenance of rented properties
Rented a property through them, having some major issues with a leak in the bathroom that caused the floor to basically disintegrate in some parts. Called the maintenance people who sent someone out (more than a month ago) then that was it. Didn’t hear anything back, have been chasing them and keep getting strung along with excuse after excuse, including waiting (10 days) for the landlady to come by for it only to be another reed rains employee. All the while the floor is getting worse and I’m having to make sure I stand on the joists on the floor so I don’t go through to the kitchen. Not happy at all. Also rented out the property with a faulty light switch that the electrician who fixed it said was super dangerous and could have electrocuted us.
1/5
TrustpilotBE WARNED!! Very disappointed with RR
Bad communication, very disappointed, seemed to appear professional but in reality totally the opposite. I put in an offer in the range of asking price, no reply for 2 months and finally when I chased up, I was told the property was sold, but the property was still available on the market! Finally when she replied after 2 months, lady who was dealing with my request suggested that if I still wanted to be considered that I should put in an extremely higher offer than the asking price so the offer cannot be refused.I found that very cunning and extremely disappointing because the actual price sold for was significantly less than the offer I initially made. ReedsRains not to be trusted, they are cheat, slow with bad communicators. No sense of care for customers. I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.
I'm sorry you've been unhappy with the service received. We'd really appreciate it if you could email salescomplaint@reedsrains.co.uk with more details, especially the address of the property you offered on and the branch you dealt with so we can investigate the issues you've raised. Thank you, Reeds Rains
1/5
TrustpilotBad communication with stupid…
Bad communication with stupid procedure. i didnt have problems with different agencies and i dont know why they making it so hard to make a deal with them. dont buy/rent with them!!!
Dear Greg,Unfortunately our referencing is dealt with by an external company and the procedure and criteria is set by them. We explained the procedure to you in order to avoid you paying fees which would have been non-refundable in the event of the referencing being declined. If you wish to discuss any further, please get in touch. Ian Jordan, Letting Manager.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 2,244 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,067.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Send Reeds Rains, a message.
