Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 5/5

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All three Lyndsay Lisa & Karen made the…

All three Lyndsay Lisa & Karen made the sale effortless.Lisa has been great with our new purchase.

Leslie · 2 August 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Very friendly staff they work hard on…

Very friendly staff they work hard on getting your property on the market forsale and just a all round pleasure to deal with.

Terry · 2 August 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Professional service

The team were professional and explained the process. We are very happy with the quality of service for both selling and buying of properties.

Customer · 2 August 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 4/5

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Improvement in communication with…

Improvement in communication with clients would take you up to 5 stars,

FREDERICK · 2 August 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Helpful

Keeping us informed through out our sale, not completed yet but very happy so far.

Christine · 2 August 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Jake and the team are so helpful and…

Jake and the team are so helpful and very good at what they do, I would recommend them to anyone, sold my house in 2 weeks

Lynda · 2 August 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Very easy to deal with

Very easy to deal with. Respond promptly to all queries and get back to you if the information not readily available.Excellent ⭐️⭐️⭐️⭐️⭐️

RR · 2 August 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Useless

Do not use these incompetent con artists.Had our apartment ruined by a serious leak from the apartment they manage above us. After the building's management company sent out a plumber to turn off the water to stop the leak, Trudy in the Ballyhackamore branch told their tennant to just turn the water back on again. That was on Saturday morning, on Monday morning the building's management company plumber came back to repair the serious leak and was told to stop by the incompetent Trudy. Several hours, and the need to complain multiple times, later, as well as more buckets full of leaked water collected, finally the completely incompetent Trudy at the Ballyhackamore branch managed to get a plumber to come out and fix the leak. Now after many failed attempts to get the incompetent Trudy to provide their insurers details I have come to the conclusion that the only option is to take legal action against them to force them to give me the details of their insurers so that I can have my seriously damaged property repaired.If you let these incompetent imbeciles do anything for you in any capacity, be warned, you will end up in court facing significant costs just because of their gross stupidity and incompetence.

Derek · 30 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Reeds Rains Congleton

I have visited Reeds Rains Congleton on several occasions. The staff are always friendly and helpful, nothing is too much trouble!

Anonymous · 30 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Do not take the full managment service

Whatever you do, DO NOT TAKE THE FULLY MANAGEMENT or RENT COLLECTION option. It is a totally useless service. The customer service is not helpful and your money basically stays in their account for up to 10 days. And if you ever want to leave you have to pay one month's rent plus VAT. This is something that the agent never explained to us, when we asked, "Can we leave at any time?" he said "yes", and obviously failed to explain "there is a big charge". They then put a lengthy agreement in front of you to sign , I signed it in the office whilst their staff sat in front of me not making me feel comfortable to read through. Yes my mistake for not reading the contract conditions, but you'd think the staff explain to you something as important as the exit fee. I didn't mind if the service was good, but we had issues since day 1 with them not setting up the direct debit correctly; therefore our rent was delayed. With no one to contact me to explain this is what happened, again no one explained that it would take up to 10 days for the money to reach your account! 10 days ?? So the money could sit in their account for up to 10 days, whilst they are making a profit off your money! I contacted the branch to ask why the money is not in my account, the Cleckheaton branch, the staff casually explained there has been an error setting up the direct debit and the tenant has made a payment on their card. I was told it'd take up to 5 days for the money to reach your account! I mean if the staff in their own branch don't know how many days it takes for the money to reach your account, how do they expect the clients to know this?? I was then advised to contact the Accounts, where the person on the phone was least helpful and rude, again I was told it'd take up to 5 days for the money to reach my account. I then wrote a complaint and explained my experience with the company has not been the best so far and now I'd like to leave, that's when I found out there is an exit fee. After writing so many complaints, I was offered a refund of the management fee for one month which is 10% of your rent (for being messed around, making so many phone call, being spoken to rudely, having the direct debit set up incorrectly, keeping your money for up to 10 days, basically adding to your stress ) Isn't it supposed to make your life easier? Isn't this the purpose of this "full service"? It gets better as the month after the tenant turns up at the branch to say he is due housing benefit, something that I wasn't aware of, and the rent is going to be delayed. Or it could be delayed! I received an email two days after the payment was due to inform me that the tenant has been to the branch to let them know of this new information. The rent was late again! You can see if you don't take this service at least you deal with the tenant directly and you don't have to wait and wait and wait for Reeds Rains to decide to contact you at their convince and to release the money after so long. They also kept £200 as emergency money, which I asked for it back! I wrote another complaint to Jamie Knights, Area Lettings Director , and after so long he wrote a lengthy email back saying he won't waive off the fee, and although he agrees the customer service has not been great and the branch manager is leaving so he is aware of some issues. I took my complaint further to Customer Relations, where they offered a refund of £120 and asked me to pay £500 something to pay to leave the contract, which I am not happy about. I am now going to take my complaint further to The Property Ombudsman. I just thought it'd be useful for any other landlord who wants to take the full management service to know what to expect since the staff in the branch can't be bothered to explain to you.

Dorreh · 29 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Do not go through this company

Honestly the worst agency you could ever come across. They haven’t logged our rent payments in 8 months leading to a ruined credit score and inability to rent anywhere else, served an illegal retaliatory eviction notice, have not fixed any of the structural damages including breaking environmental codes, are very reluctant to help and continually act clueless despite multiple emails regarding issues, do not update their systems with emails, phone calls and complaints lodged and add break clauses in contracts to evade laws that protect tenants.

Isaac · 28 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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1st class estate agents

Jess called valued our property and it was sold in less than 4 weeks.Excellent, professional and friendly service from every member of the team. When we have needed help and advice they have always been there for us.

MAXINE · 28 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Alan and Pat at Reeds Rains have been…

Alan and Pat at Reeds Rains have been an absolute pleasure to work with. Very professional, trustworthy and personable. I would highly recommend selling or letting your property through them.

Customer · 27 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Great service and so helpful.

Thankyou so much Alison,Donna and the Reeds Rains team at my local branch for a 1st class job selling my home.A buyer was found within 2 days and the purchase price was much more than i had expected.Nothing was too much trouble for them,always saying "if you need anything or want help filling out forms just get in touch" definately 5 stars from me.Thanks again for a brilliant job done.

David · 27 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Left in the dark

After our offer on a property was accepted 6 months ago Reeds Rains have been less than helpful. 3 months after the process started they advised us to begin the mortgage application process in earnest which then caused issue with the seller as they were not ready to move yet; this led to them informing our mortgage company that the property was no longer for sale. Once this was sorted out we called weekly for updates to find out what was happening with the sale, only to be told no change. This continued for another month and a half before the agent drip fed us more information that our mortgage company had continued to attempt to arrange a survey and that the owners felt they were being harassed. After another month of weekly updates of "no change" they agents drip fed further information that the top of the chain had accepted the offer on their property 11 months prior and were showing no signs of moving. We were open and honest with the agents at all stages, informing them when our circumstances changed and our need to move forward with the sale became increasingly urgent. Not only did the agents fail to advise us or make any movements to progress the sale, they also failed to contact us at agreed times, avoided our calls and just generally blanked us. Two weeks after the initial date we were given for the finalising the sale, the estate agents held an important meeting with the top 3 members of the chain and, despite promising to contact us with the outcome and next steps, again went radio silent. We're now 6+months down the line and having to start our search again while effectively about to be homeless. One thing I can guarantee is that we will not be looking at properties with Reeds Rains.

Lindsay · 26 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Thanks you for all the help..are you the best

Thanks you for all the help and support.Elizabeth was the best.She had a solution to every question. I have no words to thanks.

Adriana · 26 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Donna has been amazing

Donna has been amazing - explained everything, been honest and caring and enthusiastic. My property had an offer in 3 days and has got 20k more than the asking price. Donna’s knowledge pitched it just right. Thank you to Rebecca for doing all the viewings - great team - highly recommend.

Customer · 26 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Great service

Everything from start to finish has been professionally handled. From the valuation to marketing and now in the hands of the sales negotiation team. Fingers crossed the sale goes through now 🙏

Mick · 26 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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House Sale

Very professional service from all of the Chester Le Street employees.

David · 26 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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They were ever so kind and helpful you…

They were ever so kind and help you out with no trouble at all. Thank you so much.

Oddny · 26 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Received a call about an enquiry i made…

Received a call about an enquiry i made about a flat. Lady told me i have to earn 18k not including universal credit to be applicable. If she even had one brain cell she would know that if you earn 18k or more guess what.. You wouldn't be on universal credit. So if your on universal credit you have to provide a guarentor like thats some easy thing. So wasted my time and disappointed me. Its discrimination against people on benefits no matter which way you try and slyly explain it. Your all disgusting

Joshua · 26 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Ending my tenancy 15 days into it.

Ending my tenancy 15 days into it.I moved into a flat at the start of the month, only to discover a number of issues which I wasn't informed of. The property was filthy, it hadn't been cleaned; there was a broken fridge; and when I looked at the photos of the property advertised online, they looked very different. They used old photos to advertise the flat online. Some furniture had rips there was markings as we'll as food on the walls.I sent an email and followed it up with a phone call to Shauuna from the Sheffield Branch (City centre), I recieved no acknowledgement of the issues and was told over the phone to call Maintenance. On calling Maintenance, I asked for a cleaner to come round and to replace the broken fridge. I was told the person who deals with my flat is on holiday and to call when she was back.... I gave up with the cleaner, I cleaned the property. However, I called everyday to try and get someone to sort my fridge. Nothing was done. I tried calling and talking to the local Branch, only to be spoken to in a rude and contracending manner. The lettings manager even requested she come around to see the issues, then when I called her back on the day to move the time, she cancelled stating "she believes me" that the fridge is broken, why would I lie about a broken fridge? I've chalked this up to that she couldn't be bothered to come around.On the 7th, the person from Maintenance who deals with my case (Anita) came back and started getting my case moving. The contractors confirm the fridge was broken... yet I'm still without any fridge. From calling Maintenance and speaking to various members of the team, I've been informed the issues of my flat were known and not communicated to me prior to moving in ( I would have never have signed the agreement if I'd known). Further, I've been calling everyday to get an understanding of what was happening with the fridge, the landlord is disputing the price quote, wanting the cheapest option available while I'm still left in the property 17 days into the tenacy with no solution in site. If this is what I have to go through each time there's an issue with the flat then no, I can't be bothered- what if the boiler breaks? Will I wait four weeks to get it fixed. I'm done with Reed Rains, I've had a terrible renting experience and I'd advise anyone thinking of renting through this company to avoid them at all costs.They lack competency and compassion.**Edit**Just thought I would add:It has taken me 3 weeks to get the fridge replaced, turns out when I threatened to end my tenancy they started to get the ball rolling. I still went through one of the hottest weekends and hottest days if the year without the appliance.Further, I was promised over the phone that I'd receive reduced rent this month for all the weeks without a fridge... this was told to me by Rhea at the local Branch. I've been informed that's not a policy Reed Rains employs, she just told me that for the hell of it.

EV · 21 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

David L is super helpful

David L is super helpful. Dealt with my request promptly and knowledgeable of the market. Thanks a lot!

Customer · 20 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

What an amazing team

What an amazing team at Burnley. We have nothing but a first class service. The team, especially Dawn and Rachel, have gone above and beyond for my husband and I. Extremely professional, friendly, and go that extra mile for you to ensure moving house is stress free. Thank you for such an excellent service.

Phil · 18 July 2022 · Your Move & Reeds Rains Rogers Stewart Durham