Trusted Agent profile
★★★★★
2,134 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,134 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy apartment block is managed by Mark and Ste from Urban Bubble. They have always been so helpful and on-hand to assist with anything around the grounds. They go out of their way for residents, who are always greeted with a smile and good mornings every Thursday. Keep up the good work and thank you.
Thanks Gabriela, always lovely to hear Mark and Ste are doing a great job!
5/5
GoogleExcellent, tireless work from this company since they've taken over management of the Advent House blocks in Manchester. I'm not sure if it will stay their finest hour, but it will be pretty difficult to surpass the full funding grant they have recently achieved from the Government to cover cladding removal and all associated works within the development. In fact, having recently found out they will also let and manage my flat I'll soon be saying farewell to my current agents. Keep up the good work! Many thanks ! Chris. (Owner and Landlord)
5/5
GoogleJust posting this to share my appreciation for Mark & Ste who do an absolutely fantastic job maintaining Peel Court. They're massively helpful and always take on any repairs/issues/concerns I've had. Recently Ste even answered the call whilst at home on a Friday afternoon to help me with my meter readings. Thanks so much for both of your hard work!
1/5
GoogleUrban Bubble is by far the worst property management company myself and the residents of the Heart, Media City have ever had to dealt with. Background: The Heart is a 21 storey tower block situated in Media City. For the past 7-8 months, only 1 lift in a block that services 200-300 people has been in function. Urban Bubble has been promising the residents this will be fixed and continued pushing it back, December, January, March, April and it goes on and on. The company has now removed their contact number from the one functioning lift as they simply dont care. They do the bare minimum. The second (only functioning lift) also breaks down regularly, they stick duck tape on it to get it back in action for a week max and it breaks down again. Prior to this, we had 12 weeks of regular fire alarms setting off at all hours for the full tower block, 9:00PM, 2:00AM, 5:00AM. They again, did the bare minimum and this issues continued to persist for weeks. Sometimes the residents were outside the block for 2-3 hours with young children in November, December, January. I was looking at purchasing a property nearby until I found out this company was managing the complex. Tenants stay away, Landlords stay away, some many of us are terminating our tenancy agreements in The Heart Media city, directly because of this poor Property management company. Avoid like the plague
Hi Jake. Thank you for taking the time to leave a review. We were disappointed to read of your dissatisfaction. We are of course aware of the issues which The Heart building has faced, especially with regards to the lift. I can assure you that we are doing everything we can to get the lifts back functioning, however we have faced extremely lengthy delays with the delivery of important parts. We have tried to source these elsewhere, however we have been unsuccessful. We are constantly chasing our suppliers for updated times for the delivery of parts, and have been updating all residents and leaseholders via email, post and our app. We completely understand your frustration on this matter, and agree that it is unacceptable to be without two functioning lifts for this length of time. Thank you
1/5
GoogleI live in a property managed by Urban Bubble and their service is abysmal. I have never come across such an incompetent and negligible company before. The building is an absolute state, the gate and lifts break all the time, doors won't lock properly, there have been bikes and parcels stolen and people sleeping rough inside the building. There is water leaking all over the carpark from the ceiling. The garage door to the building broke and the building was left wide open for 6 MONTHS before a new one was installed. The new gate breaks several times per week, it is either stuck wide open so that anyone can enter or stuck shut so people cannot get their cars in or out. Urban Bubble refuses to cover the costs of residents paying for parking elsewhere or to get taxis to work etc. When contacted about the issue they provide lots of colourful excuses for the breakages, with a different reason every time. Sometimes they give multiple difficult reasons for the same instance, they can't even keep up with their own lies! My boyfriend tried to contact them for CCTV after his bike was stolen from the supposedly secure bike store and they just fobbed him off. So there is no security, no CCTV, and even after being made aware of the thefts from the bike store they have not changed the code on the door. Please avoid this company at all costs, it is not worth renting with them no matter how nice the flat is! I count myself lucky I am only renting so can easily move out, if I owned a flat in a property managed by them I would be devastated.
Thank you for taking the time to leave a review. We were very disappointed to read how unhappy you were with out service, and the issues you have experienced. Please could you contact us directly on complaints@urbanbubble.co.uk and we can look into this for you.
2/5
GoogleGood service if they ever respond to emails or calls. My tenant they found me seems to be always late for rent and I am never informed unless I chase why there hasn't been money put into my account this month. Sometimes takes over a week to get a response. I think anyone would expect a much better level of communication when hiring a management team. Have been trying unsuccessfully to call and email again this week. Need to do better.NegativeResponsiveness
Hi Mr Collins. Thank-you for your feedback, all feedback helps us grow. We are glad to read we do provide a good service, although, we are gutted that overall you are not happy with the speed of our communications. Our colleague, Kyia, will give you a call to discuss your tenant and their late payments, please be assured that we regularly chase late payments and work hard to protect the homes our clients rent out. Kyia does believe we have been in touch regularly about this and has given advice on how to move forward. We apologise for not being quickly available over the past week. Our office was closed over Christmas and New Year, so we are just clearing a back-log of e-mails now. Have a great week - urbanbubble
5/5
TrustpilotMy key fob suddenly stopped working and…
My key fob suddenly stopped working and Mark was technically finished work for the day - yet he helped me out of hours to get hold of a new fob which I picked up very quickly! Appreciate he went out of his way to help facilitate this.
1/5
TrustpilotLOOK at the bad reviews
LOOK at the bad reviews. Not a bunch of fake ones like they have in other places.never work with or rent from urbanbubble- there is a reason they close offices and are probably going to go bankrupt absoloutly rubbish company ran by a bunch of incompetent people who will make error and error after error and charge you for the delight.
1/5
TrustpilotSold false parking ticket to debt…
Sold false parking ticket to debt collectors.I was a renting an apartment that came with a private carparking spot that Urban Bubble managed. I apparently received multiple parking tickets while parked in my designated spot that I was not made aware of. As I was not made aware of the parking tickets, I could dispute the ticket which were then left unpaid. 2 years later and a new apartment, I received a letter from BW Legal demanding I owe them £700 - Urban Bubble had sold the fines to a scummy scam debt collecting company.As I had changed address, I did not receive any letters regarding this debt and found out by receiving a CCJ against my credit profile 4 YEARS LATER which I have had to pay to save my credit score.Urban Bubble are awfully managed and will try get money in anyway they can.If you're ever renting in Manchester that comes with a parking spot. Please ask who manages this, if it is Urban Bubble, protect yourself.
1/5
TrustpilotNO rent payment
i did not receive my rent payments from urbanbubble for many months there was so many errors. I will take them to the ombudsman. very bad service and the people are liars
1/5
TrustpilotWhat a MESS of a business
What a mess of a business. No wonder they have all these awful reviews.I’m a landlord and my rent is late, not on time or not correct. Nobody will reply and if you do there is a passive aggressive response by some mid level lettings manager who is as useless as they come.Regret using them and urge others to flee the sinking ship!
1/5
Trustpilotreally bad experience and really bad…
really bad experience and really bad business. i never receive my rent payment on time and they are very trouble to get in contact with, rude staff and VERY unorganised
1/5
TrustpilotDo not use this agency.
Do not use this agency.12 month contract and still to date I have issues with the apartment, and complex.Please check planning permission and carpark access as this does not exist.Hot water tank leak still outstanding, and notified over 3-4wks back.The apartment above leaked through to my kitchen spot lights but advised this is not an urgent call out (water and electricity).Please get in touch if you would like my full experience of this shambles agency.
1/5
TrustpilotBy all means stay away
By all means do not rent with UrbanBubble.I moved in Sept 2021 after being asked at my viewing to leave a 5* google review which was already a red flag. I then moved into my apartment to find a snapped bed frame that took over 3 weeks to get replaced - during this period I had to first sleep in the living space area before the broken frame was removed, and then had to sleep on my bedroom floor afterwards. Fast forward to Jan 2022 until present (mid Feb 2022) residents in my building have had to deal with 9 (and counting) power/water outages, during which UrbanBubble has been useless at communicating and actioning any resolutions to issues. Please do not rent with them no matter how nice the flat may be.
1/5
TrustpilotDishonest and really terrible
Dishonest and really terrible at communication. They will just ignore you entirely unless they want their fees. Always messing up my rent payments, this happens to a lot of people. Landlords and investors be ware
1/5
TrustpilotUrbanTrouble
Most of the last 2 days without power. Calling the “emergency contact number” you speak to a different person every time who not so helpfully “logs” your call and no one seems to know anything about what is happening. Tenants are basically ignored and the communication has been dire throughout. We were told multiple times that an electrician was on the way then a contact in the building got a message from the electrician at 2am (after power had been out for 18hours) saying it was the first they’d heard of it. The “permanent” fix lasted all of 3 hours following multiple power cuts. 2 days in we’ve now been told the part still can’t be sourced and can basically expect another power cut in the near future. First piece of honest communication in 48 hours and it was from a tenant talking to the electrician not from UrbanTrouble. They think we’re dumb.
1/5
TrustpilotNEVER NEVER RENT WITH THEM.
NEVER NEVER RENT WITH THEM.There have been several power outages during the last month affecting the whole building. It has been now 2 consecutive days without power causing severe disruptions and it is still not fixed. Electricity went off last evening for the second time and no one came up to ‘fix it’ until 9am in the morning. It is now 7pm and its off again. It is impossible to get in contact with Urban Bubble. Utterly useless.
1/5
TrustpilotThis company is truly awful
This company is truly awful, never rent from them. They are horrible about communicating and do not maintain their buildings properly. I rent from them and there have been several power cuts in 1 month, and it is always impossible to get ahold of anyone to fix it.They are also a nightmare to get a hold of generally, for any issue it will take several calls and emails over the span of weeks to get it resolved.Seriously if you ever see their name in a building run in the opposite direction as fast as you can.
1/5
TrustpilotWish I could give zero stars
Wish I could give zero stars. The whole of Nuovo building Ancoats has had x5 power cuts to the whole building in the last month. This last time we have had no power, hot water or heating for over 24 hours.Poor communication as to what is actually happening. Keep telling us everything is fine and fixed while we sit in the dark. Residents have had to cancel work if they work from home. Unable to shower or cook.Absolutely no idea what is going on and whether it continues. Had to keep battery packs charged just in case the power goes out again.Stay away. Shocking company.
1/5
TrustpilotPoor management
Poor management, and excessive and unnecessary charges
Hi Joshua. I was concerned to read of your negative comments regarding our management. I have tried looking through our system, but can't find you. Would you be please email me on info@urbanbubble.co.uk with some information so I can delve a little deeper. Thank you. Alexander
5/5
GoogleA very hard working and professional team. Really helped us with our recent leaseholder cladding’ issue. I would recommend this management company.PositiveProfessionalism
1/5
GooglePosted a review earlier but had to edit and reupload with evidence since the company decided not to take responsibility and try lie. Very unprofessional service, booked a viewing for 11 and they moved that to 1:30 last minute. at 1:20 they text me to cancel the booking even though i was pretty much outside the property. They then told me i could still view the property but left me outside the property for 40 mins and all calls to them were unanswered. Would 100% avoid, if arranging a simple property viewing is beyond them and they can’t seem to accept responsibility then there isn't much hope.
5/5
Trustpiloti recommended urbanbubble
I recommend urbanbubble to help manage your investments we achieved a great rent for my property in Manchester!
2/5
TrustpilotAn Amazingly Average Company
(Urbanbubble - First Trustpilot review) Urbanbubble took over the management of the mill in which I reside, over a year ago.Unfortunately the service I have experienced so far, has been at best average, though most of the time incredibly poor.The awards they win, appear to be profit based.Definitely not pertaining to the service they provide for their customers.The majority of the customer service team I have come across, have been terrific. Though the management team, and overall running of the company, not customer focused.Truly a case of ..Lions led by Donkeys ..
Hi Stephen. We are sorry you feel this way about us, we want to get to the bottom of your concerns so have reached out through this platform for more information. The awards we have won are based on service and are, more often than not, judged by our customers. We are pleased to read you think our customer service team are terrific though, customer service is at the heart of everything we do. Do you mind giving me a call to discuss your management concerns? Many thanks- urbanbubble.
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London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
The five Urban Bubble offices, by town:
