Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDisgraceful customer service
Disgraceful customer service. Have to be chased and chased and chased to respond to any queries. Once they have your money they are not interested. Vulnerable people renting through them at Hove Gardens housing and people letting themselves into flats without permission and terrifying residents - the management at Hove Gardens is appalling - no repairs ever undertaken, rude and ignorant staff in charge - no complaints ever actioned
Maddie · 19 August 2026
Agent replied · 25 September 2026
Hi Maddie, we're sorry to hear you've had this experience and feel frustrated with our service. We want to clarify that our team has worked to address the concerns you've raised. The access to the apartment was related to a mandatory fire safety check, and all residents were given advance notice. We also don't have any record of outstanding repair requests that remain unresolved. We recognize that there may have been misunderstandings or communication issues during the tenancy. If you have any unresolved concerns, please do get in touch with us and we'll do our best to help. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotUrbanbubble experience
Alessandra, was really helpful from the start of the process. I initially enquired about a property which was unfortunately off the market however she quickly offered to show me another property which I ended up accepting. All throughout the process she was available for questions and made it really easy for me, having never rented before. I’d like to thank Alessandra for her brilliant customer service and friendliness.
Jake · 24 April 2026
Agent replied · 5 June 2026
Hi Jake! Thank you for the wonderful feedback. We're delighted Alessandra was so helpful from the start and quickly found you another property. She's brilliant at what she does, and we're pleased she made the process easy for you as a first-time renter. We'll make sure she knows about your feedback. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl was great and managed to fix our…
Carl was great and managed to fix our balcony door himself when we had been unable to get any contractors to resolve the issue. The door had become stuck and we were unable to unlock it properly, but Carl identified the problem and had it fixed very quickly. Really appreciate his help!
Sinead · 12 August 2026
Agent replied · 25 September 2026
Hi Sinead! Thank you for the wonderful feedback! We're thrilled that Carl could fix your balcony door so quickly. We'll make sure he knows how much you've appreciated his help! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotXavier was extremely professional
Xavier was extremely professional, I spoke with a lot of estate agents recently and he was the only single one who was prompt in his replies and I didn’t feel I was having to chase. Really good experience corresponding with him and he was so friendly and engaging in person. He definitely makes me want to continue using Urban Bubble in my property search
A · 20 May 2026
Agent replied · 5 June 2026
Hi A.S! Thank you for the wonderful feedback! We're thrilled Xavier was so prompt and professional. We'll make sure he knows you've appreciated his responsiveness. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotI cannot thank Alessandra enough for…
I cannot thank Alessandra enough for all her help during my move. From start to finish, she went above and beyond to keep me updated and reassured me every step of the way. She made the whole process feel so simple and straightforward, which took away a lot of the stress. Really grateful for her support and how smoothly everything went because of her!
Dayl · 8 May 2026
Agent replied · 5 June 2026
Hi Dayl! Thank you for the wonderful feedback. We're thrilled Alessandra made your move so simple and took away the stress. We'll make sure she knows about your feedback. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAlessandra was brilliant throughout the…
Alessandra was brilliant throughout the process. Responsive and helpful from the initial enquiry until the deposit was put down. She was keen to answer the questions I had prepared and gave honest answers, helping me feel confident and not rushed or pushed into a decision. So far I’ve had a decent experience with the agency in general, it’s been clear and smooth.
Patrick · 7 May 2026
Agent replied · 5 June 2026
Hi Patrick! Thank you for the fantastic feedback. We're thrilled Alessandra was so helpful from start to finish. We're pleased everything has been clear and smooth for you, and we'll make sure she knows you've appreciated her support. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotExcellent lettings team
I have had an excellent experience with the Urbanbubble lettings team. Dorota called me within minutes of my initial enquiry on Rightmove and was able to book me in for a viewing straight away. At the viewing, Johanne was friendly and professional, well equipped with all the information I needed. She was then quick to follow up and progress my application, resulting in a same-day approval from the landlord. Overall very happy with the high quality of service and communication.
Ellen · 10 July 2026
★★★★★ 5/5
TrustpilotRose is responsible for our unit that…
Rose is responsible for our unit that is let out and managed by Urban Bubble. I could feel the energy and positive vibes emanating from her even though we are corresponding via email. She is friendly, super responsive and projects a very professional image of both herself and the company.
Thye · 22 May 2026
Agent replied · 5 June 2026
Hi Thye Hung! Thank you for the wonderful feedback! We're delighted Rose brings such positive energy and professionalism to managing your apartment. We'll make sure she knows how much you've appreciated her support. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotThis was our first experience of renting
This was our first experience of renting a home in England and we were nervous because it was the pre-holiday season and many people were not responding to messages. We would like to thank Johanne and Dorota for their high-quality and fast service. Help and support in securing all the documents. Everything was accessible, fast and clear. Thanks to you, we got a new home for Christmas.
Марія · 2 January 2026
Agent replied · 25 January 2026
Hi Mapiя! Thank you for sharing your experience. We're thrilled Johanne and Dorota could help you secure your new home, especially during such a busy time. Making your first rental experience smooth and stress-free is our priority, and we're so pleased everything came together in time for Christmas. Welcome home, and we're always here if you need us. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotJohn is a fantastic member of the team…
John is a fantastic member of the team and well cherished. He takes pride in his work and it shows - from organising our parcels to sorting resident concerns promptly. He has made an effort to get to know us all and makes living here feel like a real community. Worth his weight in gold!
Beth · 15 February 2026
Agent replied · 25 February 2026
Hi Beth! Thank you for the wonderful feedback. We're thrilled John has made such a positive impact and helped create a real sense of community. We'll make sure he knows how much you've appreciated everything he does. Thanks from urbanbubble
★★★★★ 4/5
TrustpilotI appreciated the consistent…
I appreciated the consistent communication. Hannah has been incredible at making things happen & pushing things through for me. She was extremely helpful in meeting me at my apartment to give me my keys, as I flew in & had a chaotic travel. I would vouch for her again.
Disha · 18 March 2026
Agent replied · 5 June 2026
Hi Disha! Thank you for sharing your experience. We're thrilled Hannah was so helpful in pushing things through and meeting you at the apartment with your keys, especially after your chaotic travel. She's brilliant at what she does, and we'll make sure she knows about your feedback. We appreciate your suggestions; feedback is really helpful as we work to improve the move-in experience. Welcome to your new home, and we're always here if you need us! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAlessandra was super friendly and…
Alessandra was super friendly and helpful, great communication & helped answer all my questions as a first time renter. Since finding the right flat, urban bubble have been great!
Chris · 6 August 2026
Agent replied · 25 September 2026
Hi Chris! Thank you for the wonderful feedback! We're thrilled Alessandra was so friendly and helped answer all your questions as a first-time renter. We're pleased the whole experience with us has been great, and we'll make sure she knows you've appreciated her communication and support. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotIncredibly helpful
John is always so helpful and professional. He doesn’t just look to solve the immediate issue (a problem with getting my packages), but he looks to resolve the underlying cause (incorrect email on system) and does it all with a smile. He’s made me feel really welcome to the building.
Sam · 29 January 2026
Agent replied · 25 February 2026
Hi Sam! Thank you for the wonderful feedback! We're thrilled John has been so helpful and proactive in resolving issues properly. His professional approach and warm welcome really do make a difference. We'll make sure he knows how much you've appreciated everything he does. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotHannah and Johanne
Hannah and Johanne made this the easiest and quickest process ever. So quick with their responses and explained everything so clearly. Couldn’t recommend these ladies enough!!
Megan · 15 July 2026
Agent replied · 25 September 2026
Hi Megan! Thank you for the fantastic feedback and recommendation! We're thrilled that Hannah and Johanne made the whole process so quick and easy for you. We'll make sure they both know about your feedback. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAlessandra has been so helpful during…
Alessandra has been so helpful during my search for a flat. She has always communicated quickly with loads of detail and in a friendly way. I would definitely work with her again in the future.
Llinos · 29 April 2026
Agent replied · 5 June 2026
Hi Llinos! Thank you for the wonderful feedback! We're delighted Alessandra has been so helpful during your home search. We'll make sure she knows about your feedback. Thanks from urbanbubble.
★★★★★ 5/5
TrustpilotI was searching for a new place to rent…
I was searching for a new place to rent in Manchester having gotten a job in the city. I reached out to urbanbubble and immediately got loads of potential apartments sent to me the very next day by Johanne, I requested a viewing and got that sorted as soon as I was available. Alessandra met me at the property and did an amazing job showing me the potential listings. I'm very satisfied with how prompt the whole process was and how Johanne and Alessandra handled it all.
Rakshith · 12 May 2026
Agent replied · 5 June 2026
Hi Rakshith! Thank you for the fantastic feedback and recommendation! We're thrilled our team was able to help and make the whole process such a positive experience for you. Welcome to Manchester, and we're always here if you need us! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotVery professional and quick
Very professional and quick. Good communication from them as well. I needed to move in basically 72 hours and Alessandra and Dora made that possible, thank you.
Dave · 28 May 2026
Agent replied · 5 June 2026
Hi Dave! Thank you for the great feedback! We're pleased Alessandra and Dora were so professional and quick, and managed to get you moved in within 72 hours. We'll make sure they both know you've appreciated their help. Welcome, and we're always here if you need us! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAlessandra is very helpful and kind
Alessandra is very helpful and kind, helping us find a satisfactory property with reasonable price.
Customer · 14 August 2026
Agent replied · 25 September 2026
Thank you for the great feedback! We're so glad Alessandra could help you find the right property. Welcome home, and we're always here if you need us! Thanks from urbanbubble
★★★★★ 5/5
Trustpilot5 STARS
Alessandra was unbelievably helpful and knowledgeable. The renting process is made so smooth and so stress free and I can’t thank her enough! I would absolutely recommend urbanbubble!
Holly · 5 May 2026
Agent replied · 5 June 2026
Hi Holly! Thank you for the fantastic feedback and recommendation! We're delighted Alessandra made the renting process so smooth and stress-free for you. We'll make sure she knows how much you've appreciated everything she's done. Thanks from urbanbubble
★★★★★ 4/5
TrustpilotReally positive experience with the service
Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communication throughout was great, and Dora came in on a Saturday for my move-in day & when I ran into an issue out of hours, the team picked up and sorted it. Couldn't ask for more from the people side of things. 4 stars.
Leret · 5 May 2026
Agent replied · 5 June 2026
Hi Leret! Thank you for sharing your experience. We're thrilled the team could help you secure your property quickly. We're pleased Dora could come in on a Saturday for your move-in and that the team sorted your out-of-hours issue. We'll make sure they all know you've appreciated their great communication and support. Welcome home! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAlessandra is the best!
We had the loveliest estate agent Alessandra. She showed us our dream apartment, and she was incredibly informative and sweet. Thank you so much Alessandra.
Emma · 11 May 2026
Agent replied · 5 June 2026
Hi Emma! Thank you for the lovely feedback! We're so pleased Alessandra could help you find your dream apartment. She's brilliant, and we'll make sure she knows you've appreciated her help. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotA big thanks to Carl for the work he…
A big thanks to Carl for the work he carried on on my apartment. Carl kept me updated, and did a great job!
Sim · 21 May 2026
Agent replied · 5 June 2026
Hi Sim! Thank you for sharing your experience. We're pleased Carl did such a great job on your apartment and kept you updated throughout. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotSecond rental we’ve rented through…
Second rental we’ve rented through urban bubble, have been incredible each time!! Especially Alessandra, so lovely throughout the process and consistently communicated!! Thank you!!
Alex · 5 May 2026
Agent replied · 5 June 2026
Hi Alex! Thank you for the wonderful feedback! We're thrilled you've had such an incredible experience with us for both rentals. Alessandra is brilliant, and we'll make sure she knows how much you've appreciated her support! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotJohanne and Allesandra went the extra…
Johanne and Allesandra went the extra mile in getting the property rented and were excellent in communicating of the progress during this process.
Anthony · 7 May 2026
Agent replied · 5 June 2026
Hi Anthony! Thank you for sharing your experience. We're delighted Johanne and Alessandra did such a great job getting your property rented and kept you in the loop throughout. We'll make sure they both know you've appreciated their dedication. Thanks from urbanbubble
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