Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service from Xavier and the team
I had a great experience with Xavier from Urbanbubble. He conducted the flat viewing and was extremely helpful throughout the entire process. After the viewing, he gave me a helpful nudge to let me know other candidates were making offers, which allowed me to quickly submit mine. Shortly after, a let was agreed.
Loretta · 9 January 2026
Agent replied · 25 January 2026
Hi Loretta! Thank you for sharing your experience. We're thrilled Xavier and the team could make your experience so smooth and efficient. We'll make sure he and the team know how much you've appreciated their support. Welcome to your new home, and we're always here if you need us. Thanks from urbanbubble
★★★★★ 1/5
TrustpilotAwful management
I was given a parking ticket by a PPC that urban bubble and one canalside employ after I arrived back at 2am in the dark from work in the first couple of days of living here. I had paid for parking but I was not given a permit by management as they didn’t bother to retrieve this from the former tenant and didn’t advise me that it was required. I had already paid for the parking space and the car park is for the use of residents who have paid the appropriate fee and it can only be accessed through a gate by using a fob. Given this I contacted the management team at OCS confident that they would resolve this as it was their incompetence that lead me to receive the parking fine for a space that I was entitled to park in and had paid for already. To my surprise and disappointment management have dismissed helping me for 6 months without care and have said that there’s nothing they can do to help me have allowed it to get to the stage that debt collection agencies have been bombarding me. There is nothing in the parking licence about a requirement to display a permit or adhere to any third party contractual terms.The use of PPC to monitor parking seems to purely be a way to entrap users who already have permission and have paid the fee. Please be warned.
Michael · 8 July 2024
★★★★★ 5/5
TrustpilotVery helpful - Louise
I recently had the pleasure of working with Louise from Urban bubble, and I couldn't be happier with the experience. From the moment I contacted her, Louise was professional, knowledgeable, and incredibly attentive to our needs.She was always available to answer my questions, no matter how small, and provided timely updates that kept us informed every step of the way. Her friendly and approachable demeanor made what could have been a stressful experience both enjoyable and exciting.Ella + Ben
Ben · 23 July 2024
★★★★★ 5/5
TrustpilotGreat experience in renting …
I had a great experience with Alessandra during my flat viewing. She was punctual, professional, and worked very efficiently throughout. She was also incredibly helpful, guiding me patiently and making the whole process smooth and stress-free.
Shwe · 25 April 2026
Agent replied · 5 June 2026
Hi Shwe Yupar! Thank you for sharing your experience. We're thrilled Alessandra made your flat viewing and the entire process so smooth and stress-free. We'll make sure the team knows how much you've appreciated their help. Thanks from urbanbubble
★★★★★ 1/5
TrustpilotBeautiful Building, Broken Promises
I have lived at Box Makers Yard for several months and want to be clear upfront: the on-site staff are lovely, genuinely friendly and do their best. This review is not about them. It is about the way this building is managed at a higher level by urbanbubble and Legal & General, which has been deeply disappointing.
Ricardo · 11 July 2026
★★★★★ 5/5
TrustpilotThe best agent in the UK
Adeeb has been more than amazing. He really understands customer care. With the service we have received from adeeb throughout our tenancy it is clear that this agent does not do his job just for the money aspect but he genuinely has a kind heart and considers the tenants needs. He is also fair and has liased between us as tenants and the landlord fairly. He has been transparent and trustworthy. I hope one day I will have the opportunity to put a face to the name. We have had our difficulties with urban bubble as a company but adeeb has definitely stood in the gap, because of him we appreciate urban bubble as a whole and really hope he gets the recognition he deserves within the company. Adeeb if you are reading this THANKYOU
Tinotenda · 12 April 2024
★★★★★ 5/5
TrustpilotKeep up the good work, Adeeb Ahmed 💪👍
I’m here to give a 5 Star review to ADEEB AHMED for his prompt reply to my emails and his quick actions to check on the issues with my rentals. Indeed TWICE he has helped me!! (October 2023 and March 2024)…. Thank you Adeeb 🙇♀️And I appreciate it very much for his positive working spirit and his willingness to solve issues as soon as he gets an email message from an overseas landlord like me. His actions and help have given me the confidence to continue with urbanbubble as the letting management company for my Burlington Square apartment.Once again Adeeb, Thank You! 🙇♀️
Chris · 21 March 2024
★★★★★ 4/5
TrustpilotClear communication and a smooth process
I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped reduce stress at a time when moving can feel overwhelming. So far, the experience has been smooth and reassuring.
Sergio · 19 December 2025
Agent replied · 25 January 2026
Hi Sergio! Thank you for the great feedbacK. We're delighted that the application process was smooth and straightforward for you. Moving can be stressful, and we're pleased our team could make things easier with clear communication. Welcome, and we're always here if you need us. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAdeeb is being extraordinary again
Hats off to Adeeb for providing me the incredible services consecutively over a time being. He was made me aware of my tenants big arrears which i was bit concerned but i wasn't worried at all because i know Adeeb is always on top of the things and he always find some solution to make my tenants pay. This time as well he suggested the payment plan to my tenants due to their financial issues now they have paid everything and they are not in arrears. Adeeb keep up the good work. You are incredible.
Chris · 27 February 2024
★★★★★ 5/5
TrustpilotFriendly, tidy and efficient
Carl has fixed a couple of issues in our flat now. He is always friendly, fix’s the issue and leave where he has been working very tidy.
Macey · 15 May 2026
Agent replied · 5 June 2026
Hi Macey! Thank you for the great feedback! We're glad Carl could help you out. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotTenancy change. Very efficient in securing a new…
Very efficient in securing a new tenant. Check out of old tenant and check in of new tenant and communication throughout we can not fault !
Elissa · 20 May 2026
Agent replied · 5 June 2026
Hi Elissa! Thank you for the great feedback! We're pleased the tenant transition was so efficient and the communication throughout was seamless. We appreciate you taking the time to share your experience. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotPeople make the difference
It’s often said that success in property is all about "location, location, location", but in my experience, it’s equally about "people, people, people."
J · 8 June 2026
Agent replied · 25 September 2026
Hi Davis! Thank you for the wonderful feedback! You're absolutely right, it really is about the people, and we're thrilled our team makes such a difference for you. Alessandra, Johanne and Rose are exceptional, their professionalism, responsiveness and dedication truly reflect what urbanbubble is all about. We're so pleased you feel your property is well looked after and that you continue to work with us. We'll make sure they all know how much you've appreciated their outstanding service!
★★★★★ 5/5
TrustpilotRose has been absolutely amazing in…
Rose has been absolutely amazing in helping me recently. She managed to solve issues within 1, 2 days that had remained unresolved for almost a year. Incredibly efficient, extremely kind and friendly, and always quick to respond to emails. Couldn't ask for better support!
Y · 25 July 2025
★★★★★ 5/5
TrustpilotProperty Manager Joe
Joe has been appointed my property manager and ever since he took over things have been done so quickly and efficiently! He’s such a nice lad and is always willing to explain things and ensure I am sent emails and such in case I forget any information I requested over the phone. Always able to get things sorted in a timely manner and is a right laugh to chat with, thanks Joe :)
Shanen · 4 June 2024
★★★★★ 1/5
TrustpilotIncompetent
Good at hiding behind a computer n avoiding giving answers to any problems in Viadux !! Had meeting with management regarding numerous problems found them ignorant !Don’t think they listened also be very surprised if they follow through to address issues! Lack leadership n back bone !
Daz · 19 July 2026
★★★★★ 5/5
TrustpilotWow!this agency is the best of all of…
Wow!this agency is the best of all of them! They will work hard so perfectly and fast moving process's. Specially Hannah you are the best!!!! Thank so much for everything!!
Jaypee · 27 March 2026
Agent replied · 5 June 2026
Hi Jaypee! Thank you for the fantastic feedback! We're thrilled we could make the process smooth and fast for you. Hannah is the best, and we'll make sure she knows how much you've appreciated everything she's done. Welcome, and thanks from urbanbubble
★★★★★ 4/5
TrustpilotThankful for John for providing a wonderful service
Thankful for John for providing an extraordinary service. He has helped with the helping to sort issues within the building as part of maintenance and ensuring that the property block is clean and healthy. He absolutely knows how to cope with different situations in a professional standard. He is super quick in his actions and respond to any communication in a timely standard. I enormously appreciate his honest and professional work. Thank you so much John for your amazing work!! Really appreciate all the help and effort in keeping the block clean.
HopeForEver · 15 November 2023
★★★★★ 5/5
TrustpilotThankful for Adeeb for providing an…
Thankful for Adeeb for providing an extraordinary service. It wouldn't be wrong if i say he is a one of the finest agents which i have experienced so far. He absolutely knows what he is doing and how to cope with different situations in a professional standard. He is super quick in his actions and respond to my communication in a timely standard. I enormously appreciate his honest and professional advice. Thank you so much Adeeb for your amazing hardwork. Keep up the brilliant work.
Chris · 12 November 2023
★★★★★ 1/5
TrustpilotVery poor company
Very poor company. Our building management was transferred from them to POD, following lousy management by them. Upon transferring my account they put “Professional Charges” of £288 on my account without providing an explanation for this charge. When I phone to clarify, message says no one available to take call. AVOID THIS COMPANY
Vivian · 18 August 2025
Agent replied · 26 August 2025
Hi Vivian, we are sorry this handover experience has caused frustration. We always aim to provide clear communication during account transfers. We’ll be taking your comments on board to make sure future handovers are smoother for residents. Thank you from urbanbubble
★★★★★ 5/5
TrustpilotAdeeb is being an extraordinary for the
Extraordinary services have been recieved from Adeeb once again. Consecutively, he is on the top of things whilst dealing with my tenants who are so being difficult for past couple of months. Adeeb is proactive and once again his efforts and his help cleared all the arrears on my property and also i would to mention he has been amazing in communication whenever i send something, he responded me on a very first instance. So impressed and definitely recommend urbanbubble.
Fiona · 19 October 2023
★★★★★ 1/5
TrustpilotDon't use this rubbish company to manage your letting property!
Don't ever use this rubbish letting agent, I want to give negative starsssssssss!I purchased a buy-to-let flat located in Manchester which was completed in Oct 2022. The developer introduced Urbanbubble / LOCAL Manchester (they basically the same company) as the letting agent. At the beginning there was already a ridiculous story: Customer Service A ask me if I wanted to rent to an overseas student while Customer Service B asked if I wanted to purchase furniture for future tenant, while no one asked if that student wanted a furnished or unfurnished apartment! Finally anyway I paid £1500 for furniture. Then Customer Service C said that they will provide a snag report after the completion while Customer Service D asked me why I made the toilet dirty - it was because I visited the flat to take photos and installed the curtains myself. At that time I already found that the toilet was dirty with no flushing water. I didn’t care because they said that they will check and provide snag report before letting out. But then finally, they thought that I made the toilet dirty!!! What a mess and a lack of communications! And after 1 year I am still waiting that snag report!Okay, anyway 1 year passed. On 29-Sep Friday, I asked the existing Customer Service Adeeb about the contract end date and if the tenant wanted to renew / extend the contract. Then he introduced Raoisa to handle the renewal. She then replied that the tenant didn’t want to renew and will move out on 3-Oct the contract end date. Urbanbubble claimed as an award-winning letting agent and, it is their “professional” way to handle renewal. Why didn’t they ask the tenant 1 or 2 months ago about the renewal? If the tenant didn’t want to renew then they can start the new tenant search much more earlier! I have a serious doubt that if I didn’t initiate the email conversation, they even not alerted the contract end date is 3-Oct! You know if the flat is empty I still need to pay the council tax as the owner, but they never care!Okay, then I immediately asked about their closing procedure, like keys handling, checking of flat and furniture, but Adeeb was day-off until 4-Oct and no reply from Raosia. They kept having no reply until last Wed 11-Oct. Adeeb said that Raosia is no longer working there. So who is handling the new tenant search?! Who knows!! And Adeeb also said he didn’t know if the keys was returned by the tenant yet and also the status of my flat. See! It is their professional way to manage letting property!!! WTFFFFFFF!Actually on last Tue 11-Oct I sent another email to all their related email address I can find that I wanted to terminate the letting service contract with Urbanbubble. But until now still no reply to proceed my request. Yes they are good at NOT REPLYING ANYTHING THEY DON’T WANT TO REPLY. I was an oversea buyer when I purchased this property. But finally I moved to UK and live in Manchester as well. I can’t imagine if I am still an overseas owner how can I get thing solved by this amazing company. At this moment I basically don’t know and don’t have control on an apartment costed me nearly £200,000. I am still thinking what I can do next step to ask for their reply.So please never use them, never
Alvin · 15 October 2023
★★★★★ 5/5
TrustpilotGreat service from Carl
Great service from Carl. He quickly got me back into my bedroom when the door broke and fitted a new handle with no hassle. Friendly, reliable, and professional, highly recommend.
Joshua · 19 March 2026
Agent replied · 5 June 2026
Hi Joshua! Thank you for the great feedback and recommendation! We're pleased Carl could get you back into your bedroom quickly and fit the new handle with no hassle. He's brilliant at what he does, and we'll make sure he knows you've appreciated his help! Thanks from urbanbubble
★★★★★ 1/5
TrustpilotThe most stressful rental experience of my life, 5 months of delay, zero responsibility, and I am still forced to bear legal liability
I normally never write reviews, but what Urbanbubble has put me through over the last five months has caused me so much stress, anxiety, and financial uncertainty that I genuinely feel people deserve to know what is happening behind the scenes.
SJ · 3 December 2025
Agent replied · 25 December 2025
Hi Shangjie, thank you for your feedback. We’re sorry to hear that you felt unhappy with the change-of-sharer process.
For clarity, once a change of sharer is requested, we are only able to complete the transfer when all required documentation and references for the incoming sharer have been provided and approved. In this case, the new proposed sharer experienced delays in submitting the necessary information, and rent also fell into arrears during that period.
Unfortunately, these factors meant that the process could not be finalised as quickly as we had hoped.
As per the tenancy agreement, the outgoing tenant remains legally responsible for the tenancy until the change of sharer is formally completed. We communicated this throughout the process and worked proactively to progress the transfer as soon as all requirements were met.
We understand that delays can be frustrating, and we always aim to make the process as smooth as possible. If you would like to discuss anything further, we’re more than happy to speak with you directly. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAdeeb is one of my best agent
Couldn't stop myself for leaving further reviews for Adeeb. He is truly a star. His constant hardwork and methods for chasing my tenants for rental arrears is indeed exceptional. He knows what he is doing. It wouldn't be wrong if i say one of my best agent so far. I am truly impressed with his services and if i could give him 10 stars i would for sure. Thanks Adeeb
Fiona · 20 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
