1/5
TrustpilotAvoid like the plague
I am a landlord of a property with the misfortune of choosing to use Urbanbubble for my management company.
Trusted Agent profile
Urban Bubble reviews
★★★★★
297 reviews across 1 platform
8-10 Gulson Road, Coventry CV1 2NF
Urban Bubble's Coventry office at 8-10 Gulson Road is rated 3.3 out of 5 across 297 reviews on 1 platform. The 297 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAxis building is way over priced and…
Axis building is way over priced and has no community, no gym (not even a discount to closest gym) no roof terrace either
Agent replied · 25 January 2026
Hi, thank you for your feedback, we really appreciate you taking the time to share your thoughts. We're pleased Sheldon has been great, and we'll make sure he knows. Building community is at the heart of what we do, and your suggestions are helpful as we work on improving the resident experience at Axis. Thanks from urbanbubble
5/5
TrustpilotShower repair
Repair to the shower by Carl, quick and effective. Very happy
Agent replied · 5 June 2026
Hi! Thank you for your review. We're pleased Carl repaired the shower quickly and effectively. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
TrustpilotReally satisfied with the whole overall…
Really satisfied with the whole overall process.
Agent replied · 5 June 2026
Hi Tet Nyi Aung! Thank you for the great feedback. We're thrilled the whole process was so fast and smooth for you. Alessandra is fantastic at what she does, and we'll make sure she knows how much you've appreciated her help. Thanks from urbanbubble
4/5
TrustpilotThey are really helpful and quick when…
They are really helpful and quick when it comes to solving problems. They care about their customers. Agents like Alessandra make sure they assist you until you've got what you want.
5/5
TrustpilotXavier didn't just find a tenant for…
Xavier didn't just find a tenant for our flat; he expertly guided us through every single step of the process with remarkable clarity.
Agent replied · 25 December 2025
Hi YM! Thank you for sharing your experience and recommendation. We're delighted Xavier provided such expert guidance throughout the entire process. He's excellent at what he does, and we'll make sure he knows about your feedback. Thanks from urbanbubble
4/5
TrustpilotAdeeb is managing our tenants
Adeeb is managing our tenants. He has been on the ball in chasing late payments and notifying me timely of progress. Whilst my experience with Urban Bubble was, at times, difficult. Adeeb’s strong customer focus shone through. May it continue and may others learn from him about dealing with customers.
1/5
TrustpilotNEVER NEVER RENT WITH THEM.
NEVER NEVER RENT WITH THEM.There have been several power outages during the last month affecting the whole building. It has been now 2 consecutive days without power causing severe disruptions and it is still not fixed. Electricity went off last evening for the second time and no one came up to ‘fix it’ until 9am in the morning. It is now 7pm and its off again. It is impossible to get in contact with Urban Bubble. Utterly useless.
5/5
TrustpilotHighly improved standards
Initially I had problems with Urban Bubble regarding the ability to contact them but since Adeeb was assigned to my account everything has improved. Adeeb always answers my emails and phone calls and keeps me in the loop at all times. He works swiftly and professionally resolving any issues that arise.
4/5
TrustpilotI lived in one their site Burlington…
I lived in one their site Burlington Square, the apartment was very nice and was very clean, reception was nice as wellMaintenance was very big issue, basically nothing get fixed, you have to wait for 2 months, maintenance guy was unable to fix basic issuesManager was not helpful at all, she was defensive and angry when you complained to her about maintenance issues, she think it's normal to wait 2 months for such washing machine to get fixed Residents were smoking weed, and cigarette which causing a difficulty in breathing Reception staff were very good, especially wahl the Egyptian guy very helpful. always smiling and say hello to everyone and he is very good security guyIf they fix maintenance issues, this place is good to live in, and in need of a different manager
5/5
TrustpilotThank you Adeeb Ahmed for your dedicated hard work!
I very much appreciate Adeeb Ahmed's professionalism and dedicated hard work in communicating with the tenants in relation to their rent arrears. Adeeb was able to work out a repayment plan with the tenants which allows the tenants to have sufficient time to settle their rent arrears without implementing eviction process given the difficult economic situation for both tenants and landlords.
5/5
TrustpilotAmazing concierge team
The concierge team are always friendly, helpful and consistently go above and beyond!
Agent replied · 25 February 2026
Hi Izzy! Thank you for the fantastic feedback! We're thrilled that the concierge team consistently goes above and beyond for you. Their dedication to great communication and making life smoother really does make a difference. We'll make sure they know you've appreciated their hard work! Thanks from urbanbubble
5/5
TrustpilotI’m always greeted with friendly staff…
I’m always greeted with friendly staff and my parcels are looked after well.
Agent replied · 25 February 2026
Hi Livvy! Thank you for the great feedback. We're pleased our staff have been so friendly and taken good care of your parcels. We appreciate you sharing your experience! Thanks from urbanbubble
1/5
TrustpilotAn embarrassment of a company
Honestly a joke of a company- I do not know a single person in my 800+ person complex who’ve had a positive experience
1/5
TrustpilotThis by far is the worst company to…
This by far is the worst company to deal with any managing property issues .Same water leak since 2021 and they keep on sending contractors to repair. Someone is being scammed here. Especially the lease holders... The customer service is like a school playground, everyone running around each other and no one knows what to do !Amazes me , how they win such awards !!!
1/5
TrustpilotAwful company
Awful company - just a total scam - they keep your deposit money and don't pay it back
Agent replied · 25 December 2025
Hi Callum, we're sorry to hear about your experience. We work hard to process deposits fairly and respond to all resident queries. If you have outstanding concerns, please reach out to us directly so we can investigate and get this sorted for you. Thanks from urbanbubble
5/5
TrustpilotI find again Adeeb extraordinary and…
I find again Adeeb extraordinary and rent has been paid on time. I am truly impressed with his tactics which he did with the tenants last month and thats the reason i have recieved a rent on time. Highly recommend the services of Adeeb. Thanks Adeeb for your extraordinary hardwork. Much appreciated.
1/5
TrustpilotAnother disgruntled landlord
Another disgruntled landlord! Do not use Urbanbubble to manage your property. I have learnt the lesson the hard way. I could literally right a book on how bad they are. Kate Campbell is apparently a manager and does not respond to any phone calls or any emails no matter how urgent.
1/5
TrustpilotDO NOT REFUND DEPOSIT
This company would not put your deposit into the tenancy protection scheme and would not return you the deposit after moving out. They charge whatever they want unreasonably without invoices and would not reply to emails demanding for deposit return. Please avoid this company at all costs and the agent Szandra is an absolute disgrace. Looking for lawyers to file a lawsuit against this garbage company.
3/5
TrustpilotJob should be done probably
The company has not entirely met our expectation when dealing with our request to follow up on our rent in arrears matter until Adeeb Ahmed helped us to resolve the problem. Great thanks to Adeeb and we hope the company can encourage staff members to do their jobs probably like what Adeeb has done for us.
5/5
TrustpilotI would like to thank the Urban Bubble…
I would like to thank the Urban Bubble team for their excellent service in re-letting my property at Falkner Place.
4/5
TrustpilotAdeeb Ahmed provided 5 stars service
Urban Bubble did provide the poor service to me before. But I would like to thanks Adeeb Ahmed in the property management team who follows up on my email very quickly and is proving to be very responsive and informative when trying to resolve issues with talent. He provided me a 5 stars service.
5/5
TrustpilotGreat Team
Xavier has been brilliant, great communication and very helpful in the process of assisting and answering any questions whilst securing my apartment. I’d like to thank him and Urban Bubble as they made my experience very smooth.
5/5
TrustpilotMy experience with Megan at Urban Bubble
I had the pleasure of working with Megan during the process of renting my current apartment, and I couldn’t be happier with the experience. From the very beginning, she was professional, responsive, and extremely helpful. She made the entire process seamless, addressing all of my questions promptly and providing clear communication every step of the way. She made sure that everything from paperwork to move-in logistics went smoothly. She truly made the experience stress-free as in my past experience was so filled with stresses that the ptsd of going through it again gave me chills but this time because it was handled professionally by Megan and given attention, I’m relieved and stress free.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Urban Bubble
How many reviews does Urban Bubble have?
Urban Bubble's Coventry office has 297 reviews across 1 platform: 297 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Urban Bubble's rating?
Urban Bubble is rated 3.3 out of 5 across all 297 reviews, checked 9 October 2026.
Where is Urban Bubble's Coventry office?
Urban Bubble, 8-10 Gulson Road, Coventry CV1 2NF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.