Trusted Agent profile · Coventry
★★★★★
297 reviews across 1 platform
8-10 Gulson Road, Coventry, CV1 2NF
Urban Bubble's office in Coventry, at 8-10 Gulson Road, is rated 3.3 out of 5 across 297 reviews on 1 platform.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
TrustpilotAdeeb is one of my best agent
Couldn't stop myself for leaving further reviews for Adeeb. He is truly a star. His constant hardwork and methods for chasing my tenants for rental arrears is indeed exceptional. He knows what he is doing. It wouldn't be wrong if i say one of my best agent so far. I am truly impressed with his services and if i could give him 10 stars i would for sure. Thanks Adeeb
1/5
TrustpilotOvercharging with no evidence on their…
Overcharging with no evidence on their billings!
Hi Jason, We're sorry to hear you feel you've been overcharged and that the billing hasn't been clear. This is a serious concern, and we take billing accuracy very seriously. We'd like to understand what's happened and review the calculations with you in detail. Please get in touch with us directly so we can look into this and provide a proper explanation of how the bills were calculated. We're here to help resolve this.
5/5
TrustpilotAllesandra and Johanne have been very…
Allesandra and Johanne have been very helpful in showing me the apartment and helping with the application!
Hi Brandon! Thank you for the great feedback! We're pleased Alessandra and Johanne were so helpful with the apartment showing and application. We'll make sure they both know you've appreciated their support. Thanks from urbanbubble
4/5
TrustpilotVery efficient
Clear and quick correspondence about properties.
Hi Carina! Thank you for your feedback. We're pleased that the whole process was straightforward and efficient. Thanks from urbanbubble
1/5
TrustpilotCompletely negligent
I’ve had a terrible experience with UrbanBubble. They are completely negligent. Not a single maintenance issue I have reported has been addressed - or even responded to - in months, regardless of chasing up multiple times. The worst service I’ve experienced. Avoid at all costs.
5/5
TrustpilotI truly admire Adeeb's work and his professionalism
I massively appreciate the services from Adeeb which we have recieved constantly fromthe past couple of months. I truly admire this work, his way of communicating with tenants and collecting the big figures. He couldn't been more professional and helpful. I must say i am very impressed with his services and if someone will ask me about Urbanbubble, i know where i need to go to. Thanks Adeeb once again.
5/5
TrustpilotAlessandra at urbanbubble was brilliant
Alessandra at urbanbubble was brilliant to deal with. She was quick to reply, really helpful with all my questions, and made the whole process smooth and stress-free. Highly recommend asking for her!
1/5
TrustpilotUnprofessional, unreliable and still holding our deposit after 5 months
Avoid this agency. The experience is bad during the tenancy and even worse when it ends.
Hi Federica, we're truly sorry to hear about your experience with your deposit and the frustration this has caused. We understand your concerns regarding the deposit release and the communication throughout. We have been working to resolve this matter, and we're glad this has now been progressed. We recognise the process should have been smoother and clearer, and we apologise for the delays and any confusion. If there are any outstanding concerns, please get in touch with us directly so we can ensure everything is properly resolved. Thanks from urbanbubble
1/5
TrustpilotUrban Bubble has been beyond terrible.
Urban Bubble has been, without question, the worst property management company I've ever dealt with. They are responsible for managing Viadux, which is marketed as a luxury development, but the management experience couldn't be further from that description.
5/5
TrustpilotAdeeb is a GEM in Urbanbubble
Despite the fact my tenants were quite unreasonable and not responsive for a past 2 months but adeeb was chasing them regularly and update me in a very quick way. However he managed to collect my 2 months missing rent from those difficult tenants in just a week.I utterly appreciate his tactics and firm approach whilst chasing them. I would definitely recommend. He is quite a Gem. Thanks Adeeb and keep up this brilliant work.
1/5
TrustpilotAvoid at all cost
Avoid at all costs. They tell you they are getting quotes on jobs that need doing but they never get done, yet they still charge us for something. A couple of apartments have damp and they aren’t doing nothing about it even though it states it causing health problems. AVOID, AVOID, AVOID
1/5
TrustpilotSubstandard property management…
Substandard property management services.
Hi Natalija, we're sorry to hear you've had this experience. We'd really like to understand what's happened and help resolve any issues you're experiencing. If you could get in touch with us directly and let us know what your specific concerns are, we'll do our best to make things right. We're here to help. Thanks from urbanbubble
3/5
TrustpilotAdeeb Ahmed was extremely helpful
We have had a few large maintenance issues since moving into the building, which seem to be down to the installations when the properties were being built.However, the recent service from Adeeb Ahmed at Urbanbubble has been extremely helpful. My partner and I were frustrated with some of the issues we had faced recently but since speaking with Adeeb, they have been resolved swiftly and made us feel better about living here at Local Crescent.
5/5
TrustpilotIt has been awesome, Johanne!
Johanne Evans is awesome. She understands customer's needs, communicates well and timely in making sure securing the best interest for client. She has been a tremendous helps for me since I relocated from Japan last year right from the first time I scheduled viewing with her when I visited Manchester prior to my relocation. Thank you, Johanne. It has been fantastic! Cheers.
1/5
TrustpilotStill waiting for a response..
This by far is the worst company to deal with any managing property issues .Same water leak since 2021 and they keep on sending contractors to repair. Someone is being scammed here. Especially the lease holders... The customer service is like a school playground, everyone running around each other and no one knows what to do !Amazes me , how they win such awards !!!LikeShareResponse from the owner 6 days agoHi Kalpesh. Thank you for leaving a review. I am sorry to hear you are unhappy with our service, and I was concerned to read about an ongoing leak. Please could you email info@urbanbubble with details so I can look into this. Thank you
1/5
TrustpilotHorror-Comedy Review of Urban Bubble (Now Featuring “My Bad”)
If Urban Bubble ever opens a theme park, it should be called Chaosland, because in my experience, every interaction with them is a wild ride through confusion, incompetence, and accidental comedy.
Hi, we're sorry to hear you've had such a frustrating experience with us, and we understand your disappointment. The issues you've described don't reflect the standards we aim for or the service our residents deserve. We take this feedback seriously. If you have specific concerns or ongoing issues that need resolving, please get in touch with us directly so we can look into what's happened and work to put things right. Thanks from urbanbubble
5/5
TrustpilotRose
Rose, who is my main point of contact at UB, is just a star. She is very responsive, provides all required information and always makes herself available to provide further clarity if and where needed. Also she is very hands on with managing rental property affairs on my behalf and provides regular pertinent updates which I highly appreciate.
5/5
TrustpilotRemarkable service has been received…
Remarkable service has been received from Urbanbubble so far. I would like to mention particularly Adeeb who managed to chase my tenants who were in more than 2 months arrears and due to his efforts they have paid all their debts. I can totally understand they are quite difficult tenants in terms of arrears. Really appreciate his efforts and much impressed with the service he provided so far. You’re a star Adeeb :)
1/5
TrustpilotI've been very disappointed by the…
I've been very disappointed by the service from Urban Bubble. Have lodged multiple complaints about certain aspects that come under the building management and nothing gets done. They don't even respond to them.
Hi Jamie, we're sorry to hear you've been disappointed. We always aim to respond promptly and keep residents informed. We've checked our records and can see we responded to your last contact, but didn't hear back from you at the time. If there are outstanding concerns we're not aware of, please get in touch directly so we can look into this and help resolve things. Thanks from urbanbubble
1/5
TrustpilotBuilding Maintenance where it is forgotten that the owners are the client
Urban Bubble building management is a totally unprofessional. They refuse to communicate with residents, don’t even understand the rights that residents and homeowners have within the properties they manage.
Hi Justin, we're sorry to hear you've had this experience and feel this way about our service. We take all feedback seriously and always aim to communicate clearly with residents and homeowners. If there are specific concerns about building maintenance, defects or budget matters that haven't been addressed, we'd welcome the opportunity to discuss them with you directly. Please get in touch with us so we can look into your concerns and work towards a resolution. Thanks from urbanbubble
5/5
TrustpilotEasy, smooth process
Easy, smooth process with Alessandra. Thank you!
Hi Jalm! Thank you for your feedback ! We're pleased Alessandra made the process so easy and smooth for you. We'll make sure she knows you've appreciated her help. Thanks from urbanbubble
1/5
TrustpilotGenuinely worrying that this company is still running
Moved out of our flats at Local Crescent due to how terrible our experience was with Urban Bubble, to name just a few issues we had;- Had 2x bikes stolen - Urban Bubble wouldn't accept the blame of advertising their bike sheds as 'secure' when they didn't securing lock the doors, and had no CCTV in the car park whatsoever! In total around 25 bikes were stolen from the building in 6 months.- People were living illegally in the apartment next door; who were partying from 1am-5am, doing drugs and having fights - we were advised by Elise from Urban Bubble to call the police as they wouldn't do anything. They actually told Front of House to not support us as they didn't want Urban Bubble being on any paperwork linked to the illegal tenants! So we had to take the matter into our own hands and handle with the police!- They will take weeks to reply to an email or call and are no real help to support you as a tenant whatsoever.- The lifts have been broken in our block for over 8 weeks, so everyone has to use the stairs. My boyfriend had a serious back injury with no way of the paramedics safely getting him to the hospital. The other two blocks are 18 storeys and they have also been broken for weeks on end - (obviously not at all bothered about their disabled tenants.)- Pool constantly broke or 'out of order'-Urban Bubble did not send the relevant email to renew my direct debit, I had to chase to be able to pay my own rent, this took around 3 weeks to sort. They would not provide any bank details for me to send the money, they then stated I had 'late rent payments' when joyfully moving out. I was then charged double for next months rent and therefore was owed £1500 - when asking for the money to be rightfully returned, Urban Bubble explained that it was the Thursday before Good Friday therefore they would have to 'sort it' when they returned on Tuesday. (FYI nobody contacted me and I had to chase this outstanding refund for another few weeks.)- Despite reporting that one of the internal locking systems in the bedroom door had broken as it was cheaply and poorly installed (meaning you could get locked inside the bedroom) nothing was done about this - and now they are trying to charge us for the door lock from our deposit.- The flat was completely spotless when leaving the property but Urban Bubble conduct their own deposit check out reports (not biased whatsoever) and therefore are trying to charge us for slight marks on the wall and to 'clean the washing machine.' Just a standard money grabbing company, who do not care whatsoever about the tenants and their wellbeing.The company is an absolute farce - I wouldn't wish having to deal with Elise, Kerry or Gary on my worst enemy.
5/5
TrustpilotAsad's Professional Service at Urban…
Asad's Professional Service at Urban Bubble
Hi Mat! Thank you for sharing your experience. We're thrilled Asad could resolve the outstanding issue professionally and calmly for you, especially managing your property remotely. We'll make sure he knows how much you've appreciated his help. Thanks from urbanbubble
3/5
TrustpilotAdeeb has been extremely responsive
Adeeb has been extremely responsive, helpful and caring and diligent since I started working with him. I can rely on him.For the rest they haven’t been replying or very late, unresponsive, not diligent, not accountable, a big lack of communication.I am happy to change my review for the better when I will see improvements in the general staff! BestKS
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Urban Bubble's Coventry office has 297 reviews across 1 platform: 297 on Trustpilot (across the whole business).
Urban Bubble Coventry is rated 3.3 out of 5 across all 297 reviews.
Urban Bubble Coventry, 8-10 Gulson Road, Coventry, CV1 2NF.
