Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAt minus -3 degrees today Campbell house ,403 Ashton Old Road-…
The ISSUES OF 1 LOUVER BROKEN FROM OCT 2025 ,WAS SORTED OUT IN JANUARY 2026!!!! AND THE BOTH 2 BROKEN LOUVERS ARE LOOSE FROM LAST OCTOBER 2025 and COMPLETELY BROKEN SINCE BEGINNING OF JANUARY 2026 ,SO ALMOST 2 MONTHS NOW!!! THE ISSUE HAS BEEN REPORTED EVERY WEEK AND ALWAYS BLAMED THE SUBCONTRACTOR!!! LAST YEAR WITHTHE FORMER MANAGER A BROKEN LOUVER HAS BEEN REPLACED IN 1 WEEK!!!!!!!!!!SINCE OCTOBER 2025 ,( LOUVERS OPENED FOR 2 MONTHS, THE MANAGEMENT HAS BEEN EXTREMELY KIND TO KEEP US IN COLD AND TO SPEND MORE IN HEATING ( (ELECTRICITY) !!!! I Campbell house ,403 Ashton Old Road- NOTEVEN A TEMPORARY SOLUTION!!!! YESTERDAY ANOTHER FREEZING DAY!!!!!!Completely gutted!! In 2025 from October till 22 December the all windows opened, because of fire alarm issues!Every time same "excuses" : " we are discussing with the subcontractors behind the scenes " and others....!!!!I would like to know if the management will be happy with these kinda of answerd , but still enduring the cold in the apartments!!i would give a minus - 5 stars if I could get the option!!
Suzana · 19 February 2026
Agent replied · 25 February 2026
Hi Suzana, We're really sorry to hear about the cold you're experiencing and understand how frustrating this has been.
The original issue with the louvers was resolved, but unfortunately there has been recent external damage to ground floor windows which is now causing the cold. We're arranging a temporary fix this week and working on a permanent solution. We know this has been incredibly difficult, and we appreciate your patience as we work to get this sorted as quickly as possible. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAlessandra has been very helpful and…
Alessandra has been very helpful and has made the process a lot easier for us. Would recommend
Callum · 8 June 2026
Agent replied · 25 September 2026
Hi Callum! Thank you for the great feedback and recommendation! We're pleased Alessandra made the process easier for you. We'll make sure she knows you've appreciated her helpful support. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotPositive Experience - Lovely Team
My partner and I had a truly lovely experience with the team at Urbanbubble, particularly Alessandra and Dora.
Rosie · 26 May 2026
Agent replied · 5 June 2026
Hi Rosie! Thank you for the truly lovely feedback! We're thrilled Dora, Xavier and Alessandra made your first home search together such a smooth, stress-free experience. We'll make sure they all know how much you've appreciated their support. Welcome to your new home! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAlessandra was lovely
Alessandra was lovely, friendly and patient. She kept us informed throughout the entire process.
Jasmine · 18 June 2026
Agent replied · 25 September 2026
Hi Jasmine! Thank you for the lovely feedback! We're thrilled Alessandra was so friendly and patient and kept you informed every step of the way. We'll make sure she knows you've appreciated her support! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotWe have been tenants with urbanbubble…
We have been tenants with urbanbubble for three years now and have always found them to be professional and reliable. A special mention to Rose, who is always a pleasure to deal with. Most recently, she arranged an emergency repair for our water controller incredibly quickly, restoring our hot water in record time. It’s reassuring to have such a responsive property manager and agency.
Romina · 23 January 2026
★★★★★ 5/5
TrustpilotGreat Job
Carl was so helpful and fixed everything !
Ella · 16 July 2026
Agent replied · 25 September 2026
Hi Ella! Thank you! We're pleased Carl was so helpful and fixed everything for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAlessandra made our move easy and…
Alessandra made our move easy and stress free! She's very kind :)
Meels · 5 June 2026
Agent replied · 25 September 2026
Hi! Thank you for the lovely feedback! We're delighted Alessandra made your move easy and stress-free. She's brilliant, and we'll make sure she knows you've appreciated everything she did. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotMy experience was very smooth and…
My experience was very smooth and straightforward, thank you to Alessandra for your help. Highly recommend
Marcin · 2 May 2026
Agent replied · 5 June 2026
Hi Marcin! Thank you for the great feedback and recommendation! We're thrilled your experience was so smooth and straightforward. Alessandra is brilliant, and we'll make sure she knows you've appreciated her help! Thanks from urbanbubble
★★★★★ 1/5
TrustpilotDeposit Issues
Lived in my apartment for a year, small 1 bedroom, getting charged a cleaning fee of almost £400 including “bulb repair” for a light that didn’t even work before I moved in. They gave me 2 weeks notice that I had to leave after being told I was able to extend my tenancy another year. It’s been 3 months and I still haven’t had the rest of my deposit back, and I agreed to pay the amount because who knows n how much longer it would take to get my money back. Constantly asked for another fob for a whole year just to keep being told they they’ll “sort it out”
Aimee · 16 November 2025
Agent replied · 25 December 2025
Hi Aimee, we're sorry to hear about your experience and the frustration you've felt with the deposit return process.
Deposit deductions are made in line with the tenancy agreement and reflect the cost of returning the property to its original condition. If you believe charges have been applied incorrectly, we'd encourage you to dispute them through the deposit protection scheme, which provides an independent review.
Regarding the outstanding deposit balance, we apologise for the delay. Please get in touch with us directly so we can look into this and get it resolved for you as quickly as possible. Thanks from urbanbubble
★★★★★ 1/5
TrustpilotBeware deep clean fees
My son left his rental studio room in liverpool 4months ago- it took 3 months to return our deposit and they deducted £222 to deep clean a single studio room ( he left it clean al bar the boiler cupboard and skirting) ! It is illegal to charge deep clean fees plus the fee is ridiculously high for a single room and shows complete lack of negotiation with the cleaner. In addition I overpaid 1 months rent by mistake and 4m later still waiting to be reimbursed. Multiple emails and complaints later still waiting. Do not trust this company
Simon · 12 November 2025
Agent replied · 25 December 2025
Hi Simon, we're sorry to hear about your experience with the deposit return and refund process. Deposit deductions are made in line with the tenancy agreement and any charges reflect the cost of returning the property to its original condition. We understand this can be frustrating, and we're happy to discuss the breakdown with you directly.
Regarding the overpayment, we apologise for the delay. Please get in touch with us directly so we can look into this and get it resolved for you. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotVery friendly and helpful
Alessandra is very friendly, super helpful!
Nisan · 26 May 2026
Agent replied · 5 June 2026
Hi Nisan! Thank you for the lovely feedback! We're so pleased the team was friendly and helpful for you. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl was great at fixing my electric…
Carl was great at fixing my electric box - very efficient and friendly :)
Kate · 26 March 2026
Agent replied · 5 June 2026
Hi Kate! Thank your for your feedback. We're pleased Carl could fix all the maintenance issues for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl is a fantastic member of the team
Carl is a fantastic member of the team, completed a fantastic job much appreciated
Jesika · 14 March 2026
Agent replied · 5 June 2026
Hi Jesika! Thank you for sharing your experience! We're delighted Carl did such a fantastic job for you. He's a brilliant member of the team, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAlessandra was great
Alessandra was great - really welcoming and answered all my questions. Very communicative afterwards as well.
Victoria · 16 February 2026
Agent replied · 25 February 2026
Hi Victoria! Thank you for the lovely feedback. We're delighted Alessandra made such a great impression and kept in touch throughout. She's brilliant at what she does, and we'll make sure she knows you've appreciated her communication. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotThe concierges
The concierges, particularly John, make the experience of living in the Cocoa Works a particularly enjoyable experience.
Nick · 30 January 2026
Agent replied · 25 February 2026
Hi Nick! Thank you for the lovely feedback! We're delighted that the concierge team, particularly John, has made living at Cocoa Works so enjoyable. We'll make sure he knows about your feedback. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl was great
Carl was great, came and fixed the shower very quickly!
Jacques · 25 March 2026
Agent replied · 5 June 2026
Hi Jacques! Thank you for your feedback! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl is so professional and did a very…
Carl is so professional and did a very good job
Ray · 23 March 2026
Agent replied · 5 June 2026
Hi Ray! Thank you for your feedback. We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl was very helpful fixed all the…
Carl was very helpful fixed all the maintenance issues
Chloe · 16 March 2026
Agent replied · 5 June 2026
Hi Chloe! Thank you! We're pleased Carl was so helpful and fixed all the maintenance issues for you. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotHelpful Flat Finding
Needed a flat sorted quickly and luckily found something listed. I was unable to make a viewing due to not currently being in the area, but Urbanbubble helped sort it out, getting all required documents across and moving through the stages quickly while providing helpful videos & photos of the apartment. Greatly appreciate the help and effort from Johanne & the team!
Consumer · 27 January 2026
Agent replied · 25 February 2026
Thank you for the fantastic feedback! We're thrilled we could help you secure your home so quickly. Johanne and the team are brilliant at what they do, and we're pleased the videos, photos and quick turnaround made the process smooth for you. We'll make sure they know you've appreciated their help. Welcome to your new home, and we're always here if you need us! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotProfessional, Friendly, and Reliable Support
Carl Allsopp recently carried out maintenance in our apartment, and we were genuinely impressed with his professionalism. He was punctual, friendly, and completed the work to a high standard. We really appreciate the consistent professionalism and support from Urbanbubble’s team and contractors, and we’re happy to recommend their services.
Danilo · 22 March 2026
Agent replied · 5 June 2026
Hi Danilo! Thank you for the wonderful feedback and recommendation. We're delighted Carl carried out the maintenance work to such a high standard. We're pleased you're happy with the consistent support from our team and contractors. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAlessandra was very helpful and…
Alessandra was very helpful and knowledgeable on the property. Responses were quick as was the application process for the rental.
Matty · 11 June 2026
★★★★★ 1/5
Trustpilotfacing the prospect of being homeless due to the irresponsible behaviour of your team
Due to the irresponsible behaviour of your team, we are now facing the prospect of being homeless and being forced to pay for expensive hotel accommodation.I started renting an apartment a month ago at The Goods Yard JQ in Birmingham. Over the past month, the leasing team, particularly Tomi and Nadine, have repeatedly delayed the process, leaving us with insufficient time to complete the international transfer (we made the transfer on time, but the staff continuously informed us that the payment had not been received). I have contacted the leasing team multiple times during business hours to resolve the issue, but the receptionist always tells me that Tomi is unavailable. For the entire month, I have consistently sent WhatsApp messages and made phone calls to follow up, yet even the tasks that were promised to be completed on time have been indefinitely delayed.Today is the last working day before the tenancy starts, yet the leasing process remains incomplete, despite half of the rent already being received, and we have provided the proof of transfer for the remaining amount. Nadine, the leasing team member who answered my call today, promised to send the contract, but she is not responding to messages on WhatsApp, as she did in the past whole month.Due to the irresponsible behaviour of your team, we are now facing the prospect of being homeless and being forced to pay for expensive hotel accommodation.
Peihua · 14 September 2024
★★★★★ 1/5
TrustpilotDisappointing Experience as a Landlord Due to Communication and Transparency Issues
My experience with Urbanbubble has been extremely disappointing.
Mike · 26 August 2026
★★★★★ 5/5
TrustpilotCarl was superb
Carl was superb, he was very friendly and knowledgeable. Always a pleasure when he comes to the apartment.
Lydia · 15 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
