Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID THIS COMPANY AT ALL COSTS
I was a landlord and owned 2 apartments in the Local Crescent, Block B. After three years' of dealing with Urban Bubble I am concerned that they cannot manage large blocks of apartments, landlords or tenants. 1. I had a tenants not paying rent and in breach of their tenancy - they did not have the skills, experience or know-how to serve a section 8 or 21 - I ended up using my own solicitor. The level of non or poor communication is totally unacceptable - no staff want to be contacted via phone and rarely responded to emails, After months of frustration I ended up contacting Michael Howard the MD of Urban Bubble who admitted they had serious problems and had failed in their role as managing agents. 2. I tried to get some information regarding invoicing of service charges and and requested an amended invoice as the invoices sent were to the incorrect company. i emailed and chased for over 6 months and they did ignored my emails and never correctly invoices my company correctly - In the end I just gave up. 3. To my great fortune I managed to sell both apartments two months ago - thank god! However, I am owed a small amount of money circa £400 for overpayment of service charges - I have been chasing via the legal team repeatedly to get my money back and have been told 4 times that the monies will be paid back on specific days and it never does get paid back. I have been in business for over 20 years and I have never come across another company like Urban Bubble - shocking comms, limited knowledge and expertise in housing and they will not pay back money that is yours. AVOID THIS COMPANY AT ALL COSTS.
Mark · 19 March 2024
★★★★★ 5/5
TrustpilotEmma was an absolute dream in helping…
Emma was an absolute dream in helping my boyfriend and I move in to our first flat together can't thank her enough for making the process so seamless:)
Millie-Rose · 28 May 2024
★★★★★ 1/5
Trustpilotnever ever use urban bubble as the…
never ever use urban bubble as the service company.I live in Media city in Salford and urban bubble is trying to charge us nearly 900GBP quarterly as the service charge !!! When I asked them to provide evidence regarding how they worked out the charge, they can not provide me with any solid evidence. They said the figures were estimate...they are forcing us to pay even though we have told them that we are not happy with the charge .
Xiao · 6 March 2024
★★★★★ 1/5
TrustpilotAbsolutely terrible service
Absolutely terrible service. Would give 0 stars if I could.We have chased multiple times for an inventory at move in and have never received any response.We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply.Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs.If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture.They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence.We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned.DO NOT RENT WITH THEM!!!
Rosetta · 6 March 2024
★★★★★ 1/5
TrustpilotWorked at the Residences in Deansgate…
Worked at the Residences in Deansgate Square for Urban Bubble, the office is a very toxic environment with bullying forcing employees to leave. One of my colleagues didn't even turn up to her "OWN" leaving party because she despised the management that much. In an office that had 5 employees when I started, 4 of them left. The cleaning staff are looked down on and extremely under supported by the management, they even hired a male ex homeless man working with 2 cleaning ladies when he had an active restraining order out on him from his ex wife!! The cleaning manager complained but was ignored as she was told "they have to watch his mental health" whilst I'm watching her mental health deteriorate on a daily basis. I would not recommend working for Urban Bubble they're a terribly unsupportive company. I was injured whilst on duty in the Residences and my manager marked it down as a "non work related injury" and they docked me £350 as I hadn't "finished my probation. Absolute joke of a company
Craig · 29 February 2024
★★★★★ 1/5
TrustpilotTerrible disgusting people and service
Terrible disgusting people and service. I’ve been paying rent for several months without living there, because i wasn’t able to come to the country at the time due to very unforeseen circumstances. Let them know of this right at the beginning of the tenancy and have sent many emails asking them to process a change of tenancy for several new and ready tenants (WHICH THEY ALLOW, it’s in the contract and i just have to pay £50 for the switch), who have now dropped out due to urbanbubble saying they will contact them, but never doing so. They do not respond. They never respond to emails but know to email me when the rent is due. Exceptionally incompetent and sluggish. Still paying rent till this date as i type this and they still do not respond and are so unhelpful and inconsiderate, while bordering on unintelligent due to the way they respond to certain things. They are frauds and are basically forcing my hand into making payments each month when this could have been sorted out many, MANY months ago. Going to their office with lawyers soon when i’m back in the country. and they had the absolute audacity recently to tell me i haven’t paid them a dime since, when i sent them the receipts and they gave my guarantor full vocal confirmation that they received the payments (when he went over to their office due to their unresponsiveness.) Such dirty fraudulent unprofessionalism. DO NOT RENT FROM THEM UNLESS YOU WANT TO LOSE THOUSANDS £$ !!!!
Imani · 26 February 2024
★★★★★ 5/5
TrustpilotReliable agent
Urbanbubble manages my flat very well, especially my property manager Adeeb, he is absolutely responsible and trustworthy. He gave me update on the flat regularly and pay attention to make sure the tenant pay the rent on time. If there is any delay of the rent payment he will communicate swiftly with tenant and find out the reason and give me good advice. I really appreciate Urbanbubble’s work and support.
Vicky · 23 August 2024
★★★★★ 1/5
TrustpilotCrap service from Urbanbubble
I have an outstanding rent since May 2023. I have started chasing this rent since July 2023 and the urbanbubble team has not been able to address my request despite my continuous weekly emails and calls. The tenant has left. The team for the past few months took no action (not sure the tenant deposit still available) and not even responding to my email. I am kept in the dark for so long. So, I don’t know what they do for the fee they take every month. It’s extremely frustrating!!!!!!
RT · 12 January 2024
★★★★★ 1/5
TrustpilotThey are not just TERRIBLE, they are dangerous. Please be aware!
I am not surprised to read all the extremely negative reviews about this inefficient, useless, vicious and ultimately dangerous Company. They are a complete & utter DISASTER! You just cannot rely on them, and this regards everything that needs to be taken care in the Building where I live. The very last example to corroborate my opinion is due to the awful & genuinely dangerous situation they put me through after what it was supposed to be a basic & ordinary "fire inspection": it is since April 2023 that I have not had installed the fire alarm on top of my main door with 4 open wires in the wall. Despite asking for Urban Bubble to complete the work, chasing them by phone calls, emails and all sort, they just did NOTHING! They surely live in their own bubble, where customers' needs are not considered and very poor service (or lack of) is their signature! And knowing that my landlord pays these Clowns a big amount of money every Year to do NOTHING or make mistakes, it totally drives me crazy. WORST Company ever: lies after lies, empty promises when they actually do reply, deceiving approach and even clear signs of prejudice when one of their Reps laughed at me, during a call, because of my foreign accent. This is Urban Bubble, a Company that not should not be in business, but their Management should be considered accountable for all the lies, mistakes, wrong doing and other nasty things, starting with TS! I have now involved Manchester House Council as I believe that they are the only ones that can force these lazy BEEP to finally do their job. And, obviously, I would go out my way to discourage others from using this Company's services. In fact, with other Tenants we are discussing a possible petition to have removed them as Building Management Company, even if Contract might not allow us to do so.
Ale · 8 December 2023
★★★★★ 1/5
TrustpilotThis letting agency recently changed…
This letting agency recently changed management but the new one is as bad as the last one. Nothing has improved since the new management under Kate Campbell took over mid this year. They tried to trick me in staying with them by pretending they will improve their service but it´s all a big lie. Landlord be very careful and don´t use this agency for your properties. They do not respond to emails or calls or answer any questions clearly. They put tenants that don´t have income in my flat without going through the proper guarantor contracting procedure nor did they demand any rent payment in advance. The worst part is that they did all this without informing me and simply signed the tenancy contract on my behalf. As a result these unqualified tenants moved into my flat without my knowledge about their financial situations and ran away with six months of overdue rent and significant damages to the flat. In addition the agency told me that they were going to withhold tenant deposit for the missing rent and flat damages but in the end I have never received the deposit money because UB claimed the money was sent to the wrong bank account! This is effectively theft. If anyone has similarly bad experiences with this agency and intend to sue them, please get in touch and we can take legal actions together against this agency.If anyone is considering buying property from developer Salboy, also think twice as Salboy works with Urbanbubble on property letting and building management services.
Stella · 8 December 2023
★★★★★ 1/5
TrustpilotUrbanBubble is a nightmare to deal with!
UrbanBubble is a nightmare to deal with! I'm a Landlord and they are renting out my flat in Manchester. The contract with the tenant has expired 1 month back, and they did not take any action since then to clean the house and put it on the market again. Their level of communication is so poor. I have sent more than 20 emails and tried to call every single day with no response. Their property letting team is extremely unprofessional and they provide zero value for the money you pay them. Not only that they are also holding the deposit which I need to fix the house! Stay away from them!
YT · 6 December 2023
★★★★★ 4/5
TrustpilotImpressive Service: Adeeb Ahmed and Janet - Proactive and Effective
Review:I am highly impressed with the exceptional service provided by Mr. Adeeb Ahmed and Ms. Janet. They have shown remarkable proactiveness and collaboration skills.As a landlord, my expectations for the property management company in handling rental arrears were met with disappointment. However, Ms. Janet quickly escalated my concerns to Mr. Adeeb Ahmed, who promptly resolved the issue. Their professionalism and prompt response were commendable.Mr. Adeeb Ahmed effectively addressed my long-standing overdue payment problem, demonstrating his proactive and responsible approach. I am extremely satisfied with the outcome.In conclusion, I highly recommend the services of Mr. Adeeb Ahmed and Ms. Janet. Their proactiveness, collaboration skills, and problem-solving abilities left a lasting impression. If you need a professional team to address rental arrears promptly, they are the ones to contact.
Eastman · 29 November 2023
★★★★★ 5/5
TrustpilotI meet there very nice and most kind of…
I meet there very nice and most kind of person, especially Alessandra who supported me with everything to make sure I do the things good,
Roxy · 17 April 2024
★★★★★ 5/5
TrustpilotThank you, Adeeb
These stars go to Adeeb who takes care of Falkner accounts. I have a few email exchanges with Adeeb in early this year and now. He has been responding quick to my enquiries and I feel that he is really studying every word in my mails. He is someone rare at UB who is so initiative and puts his heart on his work and his customers.
Ivana · 9 August 2024
★★★★★ 5/5
TrustpilotAdeeb has been very helpful in…
Adeeb has been very helpful in resolving the issue I had with billing cycle for my rent. A great asset to Urban bubble
Kelechi · 3 May 2024
★★★★★ 5/5
TrustpilotExperience with urban bubble is great.
Experience with urban bubble is great. Mohamed was very helpful and replied quickly. The price was reasonable and definitely recommending.
Rita · 18 June 2024
★★★★★ 5/5
TrustpilotI would just like to say Mark the…
I would just like to say Mark the caretaker of Brairfield Court was very helpful and courteous once again, I had a maintenance issue related to the attic and he made a few phone calls straightaway and got things sorted out for me.
Bushra · 9 November 2022
★★★★★ 1/5
TrustpilotThe worst letting agents
The worst letting agents. AVOID!!!!!!!!!! I have had multiple problems with them, the most recent being that my washing machine broke on 29 May and is still broken. The lack of communication from urban bubble is appalling. I have had to follow up constantly, they either don’t respond to my emails or say they will follow up when I phone them. The amount of money I have spent paying for laundry, could've bought a brand new washing machine by now. They won’t offer any compensation, I have asked but those emails aren’t answered.
Sorcha · 4 October 2023
★★★★★ 5/5
Trustpilot5 Stars for Adeeb
The only reason I am giving UrbanBubble a 5 star review is for Adeeb, he has truly been the only help in this organisation. I can wholeheartedly say, that he has kept me here at this point.Other than the AMAZING service I have received from Adeeb, I have to chase and follow up on everything with UrbanBubble. They are slow, and do not follow up on anything. They really to restructure the business, or figure something else out because they will lose clients like this.
Alara · 29 September 2023
★★★★★ 5/5
TrustpilotMy key fob suddenly stopped working and…
My key fob suddenly stopped working and Mark was technically finished work for the day - yet he helped me out of hours to get hold of a new fob which I picked up very quickly! Appreciate he went out of his way to help facilitate this.
Steve · 6 May 2022
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS - INCOMPETENCE AT ITS FINEST
I reported my bed being broken in January (the base has completely sunk in as it's held only with fabric) - it's now September. I've chased multiple times and I have no update or even as little as a response from this agency. I've tried calling, emailing, chasing via the residents portal, speaking to the staff in my building, yet nothing. I have scoliosis and extremely severe back pain, which has gotten much worse thanks to the incompetence of this agency. Avoid them at all costs, when I moved in I didn't even have a bed - or any furniture for that matter - for over a month.
Mollie · 11 September 2023
★★★★★ 5/5
TrustpilotExcellent service from Adeeb!
When the tenants in one of our Manchester Apartments fell behind with their rent, Adeeb at Urbanbubble couldn't have been more professional and helpful with the service he provided to us. He quickly informed us of the situation and immediately approached the tenants. He kept us updated on all communications, and resolved the matter for us in a matter of days. Hopefully we won't have to deal with rent arrears again but I definitely know who to go to if we do!
Eleanor · 26 August 2023
★★★★★ 5/5
TrustpilotI have dealt with Mohamed from…
I have dealt with Mohamed from Urbanbubble to find an apartment for my cousin and he was really helpful and responsive.
Ahmed · 25 April 2024
★★★★★ 5/5
TrustpilotJohanne is very reliable and…
Johanne is very reliable and responsible. Good to have her to look after my property.
Kittie · 8 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
