Urban Bubble Coventry reviews

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH URBANBUBBLE

My son rented an apartment via Urbanbubble in Salford. He left the apartment in August and is still waiting for the return of his deposit. We cleaned the apartment thoroughly and left it cleaner than when he first arrived. We eventually agreed to let them take £120 for cleaning (absolutely absurd) but are still waiting for the deposit. We intend to start a Small Claim this week against Urbanbubble for the return of the deposit as they shouldn't be allowed to retain money that does not belong to them.I would urge anyone to avoid renting through Urbanbubble.

Adele · 18 November 2022

★★★★★ 1/5

Trustpilot

NO DEPOSIT PAID BACK FROM JULY 2022!

I moved out of my UrbanBubble managed apartment in July 2022 and after months of disputes through TDS, they still have not repaid our deposit back to us. One advisor is blaming the landlord for the delay, and another is claiming Urbanbubble sent the money to us at the end of October (we've received NOTHING) - No valid updates have been given to me or TDS of when we will receive our money back. The relevant ombudsman has been contacted and legal action will be pursued if we do not receive it back ASAP. It should not take nearly 5 months for the deposit to be repaid to us. Avoid at all costs - Impossible to contact and complete disregard for all emails I've sent chasing up with them.

Cameron · 10 November 2022

★★★★★ 1/5

Trustpilot

Incompetent, unproffesional.

As a landlord with over 25 years experience I can honestly say Urban Bubble (Sales & Lettings) have been the worst company to deal with to find new tenants. Incompetence just doesn’t sum it up. They lost the first interested tenant. They put the wrong address on the agreement (which I’m still trying to get changed), They lost a set of keys, they hang on to rent and deposit, say they’ll call back and never do. Becci didn’t return any of the many messages I left on her mobile, or respond to my list of complaints. They refuse to pass on referencing information, believing they must get the tenants permission. Even with her permission they still haven't passed it on! Unbelievable! So unprofessional.On 30th October they will be STRUCK OFF (check at Companies House, number 09952059). My fear is that they’ll continue to trade under the umbrella of their sister company Urban Bubble Ltd, same director Michael Peter Howard.AVOID THIS COMPANY. There plenty of alternative lettings agents in Manchester.I'm now forced to make a claim on their Client Money Protection policy for the tenant's deposit they won't hand over so I can register it.

Pete · 28 October 2022

★★★★★ 1/5

Trustpilot

2 MONTHS AND NO DEPOSIT BACK

Had no choice in the change over in management company and never wish to deal with them again. Over 2 months and just ignoring absolutely everything and no deposit back whatsoever. Apartment professionally cleaned and new tenants already in - nothing back despite constant chasing so avoid at all costs.Anybody having the same issues simply use DPS's 'alternative dispute resolution' (ADR) service scheme who will be taking Urban Bubble to court for failure to return the deposit and actively ignoring all communication.Also reported the relevant ombudsmen and legal action is underway. Very frustrating to go through this but compensation will be sought out as well.

James · 26 October 2022

★★★★★ 1/5

Trustpilot

Avoid at all cost, I beg you.

I cannot begin to emphasise how incompetent, useless, and terrible the team is here. I had to clean cat poop out of the carpet when I first moved into an already filthy flat, along with mold, dirt and animal hair. You wait literal months, 6months+, for things to get fixed. They have no follow up on anything - you have to chase them.Also, I moved out over a month ago and they still haven't made any moves to give my deposit back and refuse to answer the phone or emails or voicemails.

Lewis · 11 October 2022

★★★★★ 5/5

Trustpilot

Promptly solved rent arrears

Promptly solved rent arrears. Thanks Adeeb! Great job.

Sarah · 23 May 2024

★★★★★ 5/5

Trustpilot

Adeeb has been both very patient and…

Adeeb has been both very patient and helpful for the issues I faced while communicating. Thank you!

Xuao · 11 November 2023

★★★★★ 5/5

Trustpilot

Adeeb Ahmed Exceptional Property Manager: Efficient and Excellent Communicator

I would like to take a moment to express my sincere appreciation for the outstanding property management services provided by Adeeb Ahmed. I was impressed by his clear and prompt communication and his remarkable efficiency in handling unpaid rent issues. Thank you, Adeeb! Your efficiency and excellent communication skills have made my experience as a landlord significantly easier and stress-free.

Yongmei · 23 February 2024

★★★★★ 1/5

Trustpilot

Do not use Urban Bubble!

Do not use Urban Bubble!! We left their flat in perfect condition, but after two months, we still haven’t received our deposit.Despite their agreement to return it, they’ve been unresponsive and unhelpful. We’ve now lodged a formal complaint and are taking this to the Ombudsman. Avoid at all costs!!!

Lee · 5 September 2024

★★★★★ 4/5

Trustpilot

Woolf like to thank the team Great Efforts especially…

Woolf like to thank the team especially Adeeb for the constant follow up of the rent arrears. Keep it up 👍

Yahya · 7 July 2023

★★★★★ 1/5

Trustpilot

terrible block management services

Our experience with Urban Bubble has been highly disappointing. Their services are unprofessional, with frequent charges for overspends without providing any relevant proof. Each fiscal year is riddled with multiple accounting errors, and communication with them is next to impossible. We would not recommend their services to anyone seeking reliable and transparent property management.

MK · 20 May 2024

★★★★★ 1/5

Trustpilot

Sold false parking ticket to debt…

Sold false parking ticket to debt collectors.I was a renting an apartment that came with a private carparking spot that Urban Bubble managed. I apparently received multiple parking tickets while parked in my designated spot that I was not made aware of. As I was not made aware of the parking tickets, I could dispute the ticket which were then left unpaid. 2 years later and a new apartment, I received a letter from BW Legal demanding I owe them £700 - Urban Bubble had sold the fines to a scummy scam debt collecting company.As I had changed address, I did not receive any letters regarding this debt and found out by receiving a CCJ against my credit profile 4 YEARS LATER which I have had to pay to save my credit score.Urban Bubble are awfully managed and will try get money in anyway they can.If you're ever renting in Manchester that comes with a parking spot. Please ask who manages this, if it is Urban Bubble, protect yourself.

Jay · 27 April 2022

★★★★★ 5/5

Trustpilot

Thanks Adeeb provided excellent service…

Thanks Adeeb provided excellent service and quick response.

Sarah · 20 March 2024

★★★★★ 1/5

Trustpilot

By all means stay away

By all means do not rent with UrbanBubble.I moved in Sept 2021 after being asked at my viewing to leave a 5* google review which was already a red flag. I then moved into my apartment to find a snapped bed frame that took over 3 weeks to get replaced - during this period I had to first sleep in the living space area before the broken frame was removed, and then had to sleep on my bedroom floor afterwards. Fast forward to Jan 2022 until present (mid Feb 2022) residents in my building have had to deal with 9 (and counting) power/water outages, during which UrbanBubble has been useless at communicating and actioning any resolutions to issues. Please do not rent with them no matter how nice the flat may be.

Hazel · 17 February 2022

★★★★★ 1/5

Trustpilot

UrbanTrouble

Most of the last 2 days without power. Calling the “emergency contact number” you speak to a different person every time who not so helpfully “logs” your call and no one seems to know anything about what is happening. Tenants are basically ignored and the communication has been dire throughout. We were told multiple times that an electrician was on the way then a contact in the building got a message from the electrician at 2am (after power had been out for 18hours) saying it was the first they’d heard of it. The “permanent” fix lasted all of 3 hours following multiple power cuts. 2 days in we’ve now been told the part still can’t be sourced and can basically expect another power cut in the near future. First piece of honest communication in 48 hours and it was from a tenant talking to the electrician not from UrbanTrouble. They think we’re dumb.

Tomas · 3 February 2022

★★★★★ 1/5

Trustpilot

This company is truly awful

This company is truly awful, never rent from them. They are horrible about communicating and do not maintain their buildings properly. I rent from them and there have been several power cuts in 1 month, and it is always impossible to get ahold of anyone to fix it.They are also a nightmare to get a hold of generally, for any issue it will take several calls and emails over the span of weeks to get it resolved.Seriously if you ever see their name in a building run in the opposite direction as fast as you can.

Carlos · 3 February 2022

★★★★★ 1/5

Trustpilot

Wish I could give zero stars

Wish I could give zero stars. The whole of Nuovo building Ancoats has had x5 power cuts to the whole building in the last month. This last time we have had no power, hot water or heating for over 24 hours.Poor communication as to what is actually happening. Keep telling us everything is fine and fixed while we sit in the dark. Residents have had to cancel work if they work from home. Unable to shower or cook.Absolutely no idea what is going on and whether it continues. Had to keep battery packs charged just in case the power goes out again.Stay away. Shocking company.

Devi · 3 February 2022

★★★★★ 1/5

Trustpilot

This company is beyond help

This company is beyond help. They have been chasing me for a made up balance for 3 years. I have sent them proof 8 times. They took me to court and their own solicitor said told Urban Bubble they are in the wrong and they are still chasing me. I wish i could give zero stars as they do not even deserve 1 star.

Shaz · 16 August 2023

★★★★★ 5/5

Trustpilot

I would like to thank the whole…

I would like to thank the whole lettings team for the good efffort Mohamed, Johanne , Xavier and Dorota and i will defo rent again with them again

Fahad · 25 April 2025

★★★★★ 5/5

Trustpilot

Great Service and Communications

As a new landlord I was hesitant to change to urbanbubble. I did so because at my building they manage the block and lease the apartments.Turned out be be a great move! Easy and quick, let my property in days for more money than my previous agent

Mohammad · 15 November 2021

★★★★★ 1/5

Trustpilot

Urban Bubble are the worst company

Urban Bubble are the worst company I had had the displeasure of having to deal with. Never buy or rent if they are involved at all. We have owned a flat in a building owned and managed by them for 3 years. They take absolutely no care over the building what so ever and regularly fail to complete routine maintenance, while service charges increase. Their lack of maintenance led to a leak which destroyed our main bathroom, living room floors and caused thousands of pounds of damage. They refused to help cover this in anyway, even though it was proven to be entirely their fault. They are slow to respond and show absolutely no care to the people in their buildings in the slightest. I would rather the building were managed by Michael Scott, at least it would be funny then.

Jacob · 31 July 2021

★★★★★ 4/5

Trustpilot

Thanks to Adeeb Ahmed who closely…

Thanks to Adeeb Ahmed who closely follow up arrears matter to landlord and really appreciated.

Emily · 10 July 2023

★★★★★ 5/5

Trustpilot

Excellent Service and Assistance!

I am extremely satisfied with the service and assistance provided by Nicole. She handled our rental increase matter with great efficiency and resolved it promptly. Her professionalism and responsiveness were impressive. I appreciate her attention to detail throughout the process and would gladly work with her again. Highly recommended!

Eastman · 11 May 2024

★★★★★ 5/5

Trustpilot

Xavier got me and my friend an…

Xavier got me and my friend an apartment in a very very good location, the prices was so good. Everything about this service was as excellent!!! The beauty of it was that he did all this for us in less than 24hours !!

Muhammad · 22 August 2024