Trusted Agent profile
★★★★★
2,134 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,134 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotA really good letting agency
So I had to get a new flat last minute and urbanbubble team was really good at helping me move in, they were flexible and very supportive. Really good for an agency
Hi Ross. Thanks so much for leaving us a 5* review, it means a lot. Take care and have a great day - urbanbubble
5/5
TrustpilotGreat Service and Communications
As a new landlord I was hesitant to change to urbanbubble. I did so because at my building they manage the block and lease the apartments.Turned out be be a great move! Easy and quick, let my property in days for more money than my previous agent
Hi Mo. Thanks so much for leaving us a 5* review, it means a lot. Take care and have a great day - urbanbubble
5/5
GoogleExcellent service and information received from Mark today. I have just moved into the building and spoke with Mark last week prior to moving in to arrange for access to certain site services on the day I was moving in. He was prompt at arranging this for me. Additionally I have now met Mark on site today and he couldn't have been more helpful. He advised me on all aspects of the building and emphasised that should I have any questions or queries moving forward then he is always here to help where he can. It has certainly made settling in much easier and given me the confidence that if anything should go wrong, then it wouldn't be long before any issue would be rectified. First class service and a nice friendly approach. Top marks to Mark. ThanksPositiveResponsiveness, Professionalism
5/5
TrustpilotRecommended to landlords
I changed my managing agent to urbanbubble recently and they have been considerably helpful, knowledgeable and effective at letting my properties. Some of them they let for the highest rents we have ever achieved, in 2 days. Couldn't ask for anything better.
5/5
GoogleExcellent service and information received from Mark today. I have just moved into the building and spoke with Mark last week prior to moving in to arrange for access to certain site services on the day I was moving in. He was prompt at arranging this for me. Additionally I have now met Mark on site today and he couldn't have been more helpful. He advised me on all aspects of the building and emphasised that should I have any questions or queries moving forward then he is always here to help where he can. It has certainly made settling in much easier and given me the confidence that if anything should go wrong, then it wouldn't be long before any issue would be rectified. First class service and a nice friendly approach. Top marks to Mark. ThanksPositiveResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleAbsolutely awful. Trying to sell my home which is unfortunately managed by them. It’s taken weeks for me to get a response from them regarding a form they need to complete, no one answers the phone (I have called 32 times this morning), they are unhelpful and don’t answer questions. Someone actually told me she couldn’t answer my legal question because it wasn’t her department then went on to tell me she was the only one on the legal department She also told me I can do my own management pack, which I did, then told me she won’t fill in the LPE1 form without paying them £300 I honestly can’t believe how incredibly unhelpful urban bubble are and it goes without saying that I can’t WAIT to moveNegativeResponsiveness, Value
1/5
GoogleTwo years into a case of them trying to sort out the fire safety and cladding within Radcliffe House and still little to nothing done. It has become a farce and has left myself and the other leaseholders stuck with no end in sight.NegativeResponsiveness, Quality, Value
5/5
GoogleI've been living in Albert House in Didsbury for a couple of years now and the place is always clean and well maintained. Mark is friendly and professional. I also really liked the addition of hand sanitizers, given the last year.PositiveResponsiveness, Professionalism
5/5
GoogleKyia was super helpful in making sure everything was sorted ahead of moving in to my new apartment, and so kind that she even wished my Grandpa a happy 93rd birthday as we were finalising deposit payments while i was down south visiting him! It’s reassuring as a tenant to know there’s a friendly face should I need anything while living at their property - definitely an asset to the team! Thanks again!
1/5
GoogleThis is a review for the owners of this company's other company called stay Urbana which I believe has ceased trading but I want others to know what kind of people these are. UNTRUSTWORTHY PEOPLE WHO WILL KEEP YOUR MONEY. I paid a £420 deposit for a stay in April 2020 which was obviously cancelled. A few months later I received an auto response to an email I'd sent saying the company had ceased trading. I did however receive a response assuring me that a refund would be processed. This has not happened and now my emails are being ignored. No answer on the phone. I also filed through small claims court which was also ignored. What else can you do?Disgraceful and untrustworthy people. Whilst I sympathize with the landlords, keeping people's hard earned money when they need it more than ever is simply not fair. I wish you the unsuccessful future you deserve for testing people like this.
5/5
GoogleExcellent service and information received from Mark today. I have just moved into the building and spoke with Mark last week prior to moving in to arrange for access to certain site services on the day I was moving in. He was prompt at arranging this for me. Additionally I have now met Mark on site today and he couldn't have been more helpful. He advised me on all aspects of the building and emphasised that should I have any questions or queries moving forward then he is always here to help where he can. It has certainly made settling in much easier and given me the confidence that if anything should go wrong, then it wouldn't be long before any issue would be rectified. First class service and a nice friendly approach. Top marks to Mark. ThanksPositiveResponsiveness, Professionalism
5/5
TrustpilotGreat
You know what, for a lettings agent urbanbubble have been great. I read some dodgy reviews but my experience with them has been really positive. Good communication and quick return of my deposit at the end, less a few deductions but lets be honest it was my fault
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
The five Urban Bubble offices, by town:
