Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a very good experience with Urbanbubble agency. I would like to thank Hannah and Alessandra for their great help and professionalism.
Hannah was always quick to reply and very helpful with all my questions. Alessandra also did a great job helping me find the right property and made the process much easier.
Everything went smoothly, and I really appreciate their support. I highly recommend them to anyone looking for accommodation in Manchester.
WAYIL · 2 April 2026
Agent replied · 16 April 2026
Hi Alanazi! Thank you for sharing your experience and recommendation! We're thrilled you had such a positive experience with us. Hannah and Alessandra are brilliant. We'll make sure they both know how much you've appreciated their support. Welcome to Manchester, and we're always here if you need us! Thanks from urbanbubble
★★★★★ 5/5
GoogleI want to take a moment to sincerely thank Albert at the lightbox blue, media city for the amazing support he consistently provides during the night shifts. No matter the hour, Albert is always approachable, attentive, and ready to help in any way he can.
He goes above and beyond to make sure any concerns or requests are addressed quickly and thoroughly. It’s clear that he takes pride in what he does, and his calm, professional manner brings a real sense of reassurance, especially late at night when things can feel more difficult to navigate.
Albert, your dedication doesn’t go unnoticed. I really appreciate all the effort you put in and the reliable support you always offer.
Thank you Albert for everything you do you are truly appreciated.
Louise
Louise · 19 October 2025
Agent replied · 23 October 2025
Hi Louise! We absolutely agree, Albert’s an absolute star. It’s wonderful to hear how much his support and professionalism mean to you. We’ll be sure to share your kind words with him! Thanks from urbanbubble
★★★★★ 1/5
GoogleApart from Nick & Stephen, who have been ALWAYS punctual, attentive, caring & extremely helpful, the rest of the Company is a complete disaster! You just cannot rely on them, and the last example is the chaos and the awful situation they put me through after what it was supposed to be a basic & ordinary "fire inspection". They do really live in their own bubble, where customers' needs are not considered and poor service is their signature! And knowing that my landlord pays these clowns a big amount of money every Year to do NOTHING or make mistakes, it totally drives me crazy. WORST Company ever!!! Ps. Their replies in the last 2 days are only LIES and simply laughable! I would go out my way to discourage others from using this Company's services, PROMISE!!!
Update: If there were Razzies for Property Management, Urban Bubble would sweep all the awards! Urban Bubble isn’t just bad; they redefine what poor service looks like. Their management is so appalling that tenants are driven to leave perfectly good properties just to escape the chaos and neglect. They are consistently unreachable, rarely answer calls, and when they do, they deflect responsibility. It is always someone else‘ fault: the landlord, the estate agent, or some vague external party. Meanwhile, they continue to collect substantial fees for doing next to nothing. The final straw? Once again, their failure to arrange a basic fire safety inspection, leaving tenants uncertain about the safety and legal compliance of the building. It is not just incompetence; it is disregard for tenants’ wellbeing and legal obligations. This is obviously my experience during the 7 years that I had the chance to witness their doing: Urban Bubble is a textbook example of mismanagement. If another company took over tomorrow, they wouldn’t be missed.
Ale · 17 October 2025
Agent replied · 21 June 2024
Hi Ale. Thank you for leaving a review. As outlined in correspondence sent to you, the routine fire door inspection which took place within your apartment and the fact the fire alarm for the building sounded yesterday were unrelated matters. I am sorry for the inconvenience which was caused by the fire alarm sounding, however this happened beyond our control.
★★★★★ 5/5
GoogleNick is incredibly kind, helpful, and always goes the extra mile. He takes the time to help with everything, and nothing ever feels like too much trouble. He even carried a 310 cm curtain track up 11 floors through the stairs, which really shows his generous work ethic. I really appreciate his help 🤗 …
Sky · 16 March 2026
Agent replied · 16 April 2026
Hi Sky! Thank you for sharing your experience! We're delighted Nick has been so kind and helpful. He really does go the extra mile, and we'll make sure he knows how much you've appreciated his dedication. Thanks from urbanbubble
★★★★★ 5/5
GoogleI have just secured an apartment to rent with the help of Alessandra and she has been fantastic! I have been trying to find somewhere to rent over the last few weeks and most companies I have spoken to have been quite dismissive and not seemed to want to help, some not even answering the phone altogether! Dealing with Alessandra has been a breath of fresh air, she is a credit to the team!
Beth · 15 September 2025
Agent replied · 22 September 2025
Hi Beth, thank you for sharing your experience. We’re so glad Alessandra was able to support you with professionalism and care. She’ll be delighted to hear your feedback! Thanks from urbanbubble
★★★★★ 5/5
GoogleUrbanbubble has been managing my property for a couple of years now and my experience with them has been very positive. They have a dynamic team of professionals who are responsive and dedicated; a special thanks to Adeeb and Bethany for always addressing issues promptly and efficiently. Thanks to them my property has consistently been occupied with reliable tenants. Urbanbubble is trustworthy and I definitely recommend them.
K · 15 September 2025
Agent replied · 22 September 2025
Thank you for your lovely review! We’re delighted to hear how positive your experience has been with us over the years and that Adeeb and Bethany’s support has made such a difference in keeping your property well managed and occupied.Thanks from urbanbubble
★★★★★ 5/5
GoogleAlessandra has helped to quickly and efficiently secure a new tenant for my flat. I am very impressed with her professionalism and she kept me updated with the progress of the negotiations. This has given me a good experience and I am happy to recommend her to others. I want to thank Alessandra for all she has done.
Colin · 17 September 2025
Agent replied · 22 September 2025
Hi Colin! Thank you for your wonderful review. We’re delighted Alessandra was able to secure a tenant for you so efficiently and that her professionalism made the process smooth. We’ll be sure to share your feedback with her. Thanks from urbanbubble
★★★★★ 1/5
GoogleIf I could give zero stars I would, as Urban Bubble are one of the worst companies I've had the displeasure of having to come across.
It took over 12 months for my flatmate and I to receive our deposit back, even though the company had already agreed to us receiving the full deposit 9 months prior. I had to deal with a member of staff called Ella Jones who at times was a complete nightmare. She would take weeks to respond to a simple email, or not respond at all. If I called the office it was very difficult to get through to her and so I would end up having to explain the situation to someone new who had no idea what was going on. On the few occasions we did converse on the landline she asked me to call her mobile number instead as "the office phone is poor quality so it's hard to hear anything" when in reality I feel this was because the office calls are recorded and she obviously wanted to avoid this.
We were informed we would receive the full deposit after we vacated the property, but after 3 months of waiting for it and a plethora of ignored emails we were suddenly charged for cleaning costs by Urban Bubble, but no invoices as proof of this were sent to us until 6 months after we had left, and only because we requested this multiple times.
We challenged these charges in several instances, and it got to the point where Ella was negotiating with me on the phone as to what amount of my deposit I would like to put forward for cleaning costs. Her first offer was for myself to receive £900 (deducted from the original deposit of £1100), but what type of lettings agency attempts to negotiate your deposit to you? Either we are charged for the cleaning costs or not, the invoice would state exactly the amount owed, so why am I now haggling for my money when the full amount was already agreed upon?
Eventually we grew tired of dealing with this poor level of service, even though we believe these charges were unfair, but since it had almost been a year we decided to settle for the reduced amount they were offering.
Then suddenly yesterday I received the full amount of the deposit into my bank account. So why did Urban Bubble feel the need to waste an entire year of our time and theirs? I still can't wrap my head around it. They seem to indulge in shady business practices and I feel many of the reviews on Google aren't legitimate since they all seem to follow similar wording length. If you're a landlord or a tenant then I would do everything you can to avoid having to deal with anyone who works here.
EDIT: In regards to the response below - my flat-mate and I were never "advised" by anyone to raise a dispute. I was asked on the phone "how much would you like to put toward cleaning costs?" without ever having been sent an invoice for said apparent charges. This conversation took place on a mobile network, not a landline, and so I asked for this in writing via an email which I never received. The invoice I did eventually receive was around 3 months later, which I personally believe was fabricated.
And if the landlord "stood firm" like you say, why did we receive the full amount back exactly 365 days later without any explanation as to why?
John · 26 November 2024
Agent replied · 21 June 2024
Hi John. Thank you for leaving a review. I was very concerned to read you had such a negative experience, and would like to apologise for this. Unfortunately, in this case the landlord stood firm on the deductions from the deposit, and this is why you were advised to raise a dispute, after 90 days had elapsed, as this is was the process used at the time. We have since changed this process, which means disputes must be solved within 90 days of the tenancy ending. I note that communication around this matter was lacking, and will be raising this with the team, and using your feedback to improve our service. Thank you.
★★★★★ 5/5
GoogleThey have a great location in new acress wandsworth too, There is a high standard of cleaning, the Employers are very polite, helpfull and all the time are there when you need .I highly reccommended 🥰🥰 …
Missy · 16 February 2026
Agent replied · 16 April 2026
Hi Missy! Thank you for the wonderful feedback and recommendation! We're thrilled you're enjoying the location and high standards at New Acres Wandsworth. We're pleased our team has been so polite and helpful whenever you've needed them. We'll make sure they know you've appreciated their support! Thanks from urbanbubble
★★★★★ 4/5
GoogleJohn and his team do a good job at the Cocoa Works. The cleaner(s) in Almond keep the public areas spotless.
John is super approachable and always willing to help.
Vicky · 11 April 2026
Agent replied · 16 April 2026
Hi Vicky! Thank you for the great feedback! We're pleased John and the team are doing such a good job at Cocoa Works. We'll make sure they know you've appreciated their work. Thanks from urbanbubble
★★★★★ 5/5
GoogleThe front of house team at the Cocoa Works, John, Simon and Tonmoy are fantastic. They are friendly and approachable and create such a warm and welcoming environment. In particular, a recent concern I had was responded to by John and Simon most helpfully and timely which I am so grateful for. They truly go above and beyond to provide support and try to ensure that this is an enjoyable place to live. They also bring so much to the life of the place and make it feel like home. Thank you!
Rachel · 26 March 2026
Agent replied · 16 April 2026
Hi Rachel! Thank you for sharing your experience! We're thrilled the team have created such a warm, welcoming environment at Cocoa Works. Their dedication, going above and beyond, and making the place feel like home really does make a difference. We'll make sure they all know how much you've appreciated their fantastic support. Thanks from urbanbubble
★★★★★ 1/5
GoogleUB routinely ignore service & repair requests from leaseholders, even those marked "urgent" by their own system. No response yet to my most recent issue raised over a month ago (intermittently leaking ceiling for 2+ years causing mouldy carpet in common corridor) despite sending 4 follow up messages.
Our service charge is well above the regional and national average, and in return UB give us worse than the bare minimum. Recurring issues include the aforementioned leaky ceiling & mould, collapsed ceiling panels, dangerously loud and invasive false alarms, broken lift, building door not automatically locking resulting in unauthorised access. Our 2023 service charge breakdown contained an entry charged to leaseholders for communal window cleaning. Our building has no communal windows. Why are we paying for things that don't exist while issues that have existed for years are being ignored? I can't help but wonder how much more of our inflated service charge is fiction.
I expect our charges to be used to make repairs in such a way that they don't recur, but UB instead seem to patch over them and falsely tell us they're fixed only for them to re-emerge a few months later, billing the excess to leaseholders. When CS do respond they come off disinterested, defensive and unwilling to resolve the issues raised. If you want a property management company that takes you, your money and your wellbeing seriously I suggest looking elsewhere
Jamie · 16 March 2026
Agent replied · 16 April 2026
Hi Jamie, We're sorry to hear about your frustration and the issues you've experienced. We've reviewed your concerns and can confirm that the roof leak has been repaired, and our team has been in contact with you regarding the carpet and mould concerns. Ceiling panel replacement will be scheduled once the leak investigation is fully complete. Regarding the communal windows charge, this was a historical entry that has since been removed from the budget following updated regulations and Director requests. It should no longer appear on your service charge. The lift has been operating correctly with no recent faults reported, and the building door issue was traced to the emergency release button being pressed inadvertently. We've now installed protective covers to prevent this happening again.
We've responded to all your emails and are currently awaiting a contractor's report on outstanding matters. We understand you may not agree with some of the responses provided, but we want to assure you that your concerns are being taken seriously and addressed. If you'd like to discuss any specific concerns further, please do get in touch with us directly. Thanks from urbanbubble
★★★★★ 1/5
GoogleSubstandard property management services from a company that clearly prioritises its bottom line over the basic safety and maintenance it is contracted to provide.
While the vehicle gates have finally been fixed, they were previously left wide open for months due to poor maintenance, which almost certainly contributed to recent break-ins at the Castle Irwell development. It is staggering that a company collecting over £13,000 a month in service charges originally cited a lack of funds as the reason for the delay.
The issues are still endless. Although they provide a portal for logging maintenance, there is a consistent failure to follow through on what they say. As a homeowner, I feel like I constantly have to remind them to do certain aspects of their responsibilities. Offensive graffiti in the park remains for months, equipment stays broken, and litter picking is substandard.
They have also been incredibly slow to deal with residents disposing of bulky items despite there being a nearby recycling centre. Their only suggestion is to send letters, yet they refuse to affix signage to deter the behaviour. This lack of action has led to my personal garden waste bin being used by others for general waste when it has been left out for collection.
We are being nickel and dimed with separate charges for their own management app and confusingly itemised bills for staff pensions that should be consolidated. Furthermore, we are being charged a general property management fee alongside a separately allocated property manager fee, which is entirely nontransparent. Currently, the shared bins are overflowing as shown in the photo, which is just the latest example of their failure to manage the basics. Avoid this company if you value security and transparency.
Why should we have to live like this?
Alex · 16 March 2026
Agent replied · 16 April 2026
Hi Alex, we're sorry to hear about your experience and the frustration you've felt with the management.
We understand the concerns you've raised around the vehicle gates, bins, waste disposal, litter picking, graffiti and broken equipment. We are working hard to address them.
We've appointed a contractor to remove the excess waste and address the overflowing bins as a priority. Litter picking is being improved with clearer responsibilities and routine checks. The vehicle gates now have a specialist contractor maintaining them to a higher standard, and we're working to resolve the graffiti and equipment issues.
Regarding service charge transparency, we're happy to discuss the breakdown of charges with you directly if that would be helpful.
Please get in touch with us if you'd like to discuss your specific concerns further. Thanks from urbanbubble
★★★★★ 5/5
GoogleI like to give my sincere thanks to Adeeb Ahmed for his support and prompt action always and his initiative to communicate on the status of the rental payout situation to me. Also, thank you to urbanbubble and team for their support and service. Keep up the good work all !!
Wang · 17 September 2025
Agent replied · 22 September 2025
Hi Chris! Thank you for your feedback and recommendation. We’re so pleased to hear Adeeb’s support, prompt action, and proactive communication have made such a positive difference. We’ll be sure to pass along your thanks to him and the wider team. Thanks from urbanbubble
★★★★★ 1/5
GoogleAppalling management company! They all know to issue invoices, chasing money and applying late fees despite all the concerns raised with them. Complaints not being acknowledged or responded to, you have to chase them constantly for a response and they are incapable of checking internally. Increased management fees without even saying the reason why, still waiting to see the accounts from 2 years ago, never mind last year. AVOID at all cost, it's just a rip off!
Elena · 16 March 2026
Agent replied · 16 April 2026
Hi Elena, We're sorry to hear you've had this experience and feel this way. We always aim to respond to enquiries and concerns promptly, and we understand how frustrating it can be when communication doesn't meet expectations. We can confirm that responses have been provided previously, and our team continues to work to address queries as they arise. Some matters, such as accounts preparation, can take longer than anticipated, but communications have been shared with leaseholders and further updates will follow. We take this feedback seriously. If you'd like to discuss your concerns in detail, please get in touch with us directly and we can clarify any outstanding matters. Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl was fantastic. He came and fixed my shower as it was constantly dripping. He was attentive, and professional throughout. He went above and beyond. Highly recommend.
Lydia · 26 March 2026
Agent replied · 16 April 2026
Hi Lydia! Thank you for the fantastic feedback and recommendation! We're thrilled Carl could tackle everything for you and even sort out those additional issues. We'll make sure he knows how much you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl Allsop is very good at his job always on hand if you need him to advise on any work related issues.
Nigel · 16 March 2026
Agent replied · 16 April 2026
Hi Nigel! Thank you for the lovely feedback. We're delighted Carl has been so supportive and helpful whenever you've needed him. He's brilliant at what he does, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl has been brilliant and very efficient both times we’ve had him out, sorted the issues quickly - always a pleasure to chat to him
Amani · 16 February 2026
Agent replied · 16 April 2026
Hi Amani! Thanks for sharing your experience. We’re so glad Carl was able to provide an exceptional service. Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl was brilliant, came in and got the job done swiftly and effectively. Really friendly guy also.
Oliver · 26 March 2026
Agent replied · 16 April 2026
Hi Oliver! Thank you for the great feedback! We're pleased Carl could get everything sorted quickly for you. He's brilliant, and we'll make sure he knows you've appreciated his friendly approach. Thanks from urbanbubble.
★★★★★ 5/5
GoogleAs always a very quick response to any issue raised. John is great to have on site
Nigel · 19 March 2026
Agent replied · 16 April 2026
Hi Nigel! Thank you for the great feedback! We're pleased we always respond quickly to issues, and we're thrilled John has been so great to have on site. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl was quick and efficient in dealing with the issue we were having in the apartment
Rob · 26 March 2026
Agent replied · 16 April 2026
Hi Rob! Thank you for sharing your experience! We're pleased Carl dealt with the issue quickly and efficiently. We'll make sure he knows about your feedback. Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl was friendly & fixed the doors quickly, great service! Everything works perfectly again now
George · 26 March 2026
Agent replied · 16 April 2026
Hi George! Thank you for the great feedback! We're pleased Carl was so friendly and sorted the doors quickly for you. We'll make sure he knows you've appreciated his service! Thanks from urbanbubble
★★★★★ 5/5
Google5 stars. Carl was amazing. Came 1 week earlier than scheduled and sorted the problem in no time
Natasha · 16 February 2026
Agent replied · 16 April 2026
Hi Natasha! Thank you for the fantastic feedback. We're delighted Carl could come earlier than scheduled and sort everything so quickly. He's amazing at what he does, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble
★★★★★ 1/5
GoogleDon't ever use this rubbish letting agent, I want to give negative starsssssssss!
I purchased a buy-to-let flat located in Manchester which was completed in Oct 2022. The developer introduced Urbanbubble / LOCAL Manchester (they basically the same company) as the letting agent. At the beginning there was already a ridiculous story: Customer Service A ask me if I wanted to rent to an overseas student while Customer Service B asked if I wanted to purchase furniture for future tenant, while no one asked if that student wanted a furnished or unfurnished apartment! Finally anyway I paid £1500 for furniture. Then Customer Service C said that they will provide a snag report after the completion while Customer Service D asked me why I made the toilet dirty - it was because I visited the flat to take photos and installed the curtains myself. At that time I already found that the toilet was dirty with no flushing water. I didn’t care because they said that they will check and provide snag report before letting out. But then finally, they thought that I made the toilet dirty!!! What a mess and a lack of communications! And after 1 year I am still waiting that snag report!
Okay, anyway 1 year passed. On 29-Sep Friday, I asked the existing Customer Service Adeeb about the contract end date and if the tenant wanted to renew / extend the contract. Then he introduced Raoisa to handle the renewal. She then replied that the tenant didn’t want to renew and will move out on 3-Oct the contract end date.
Urbanbubble claimed as an award-winning letting agent and, it is their “professional” way to handle renewal. Why didn’t they ask the tenant 1 or 2 months ago about the renewal? If the tenant didn’t want to renew then they can start the new tenant search much more earlier! I have a serious doubt that if I didn’t initiate the email conversation, they even not alerted the contract end date is 3-Oct! You know if the flat is empty I still need to pay the council tax as the owner, but they never care!
Okay, then I immediately asked about their closing procedure, like keys handling, checking of flat and furniture, but Adeeb was day-off until 4-Oct and no reply from Raosia. They kept having no reply until last Wed 11-Oct. Adeeb said that Raosia is no longer working there. So who is handling the new tenant search?! Who knows!! And Adeeb also said he didn’t know if the keys was returned by the tenant yet and also the status of my flat. See! It is their professional way to manage letting property!!! WTFFFFFFF!
Actually on last Tue 11-Oct I sent another email to all their related email address I can find that I wanted to terminate the letting service contract with Urbanbubble. But until now still no reply to proceed my request. Yes they are good at NOT REPLYING ANYTHING THEY DON’T WANT TO REPLY.
I was an oversea buyer when I purchased this property. But finally I moved to UK and live in Manchester as well. I can’t imagine if I am still an overseas owner how can I get thing solved by this amazing company. At this moment I basically don’t know and don’t have control on an apartment costed me nearly £200,000. I am still thinking what I can do next step to ask for their reply.
So please never use them, never
Lucky · 25 October 2023
Agent replied · 21 June 2024
HI. Thank you for leaving a review. I wanted to look into your dissatisfaction further, however I am struggling to find you on our system. Please could you email some details to complaints@urbanbubble.co.uk with some further details to allow me to do this? Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
