Urban Bubble Wandsworth reviews

★★★★★ 5/5

Google

The front of house team at the Cocoa Works, John, Simon and Tonmoy are fantastic. They are friendly and approachable and create such a warm and welcoming environment. In particular, a recent concern I had was responded to by John and Simon most helpfully and timely which I am so grateful for. They truly go above and beyond to provide support and try to ensure that this is an enjoyable place to live. They also bring so much to the life of the place and make it feel like home. Thank you!

Rachel · 26 March 2026

★★★★★ 5/5

Google

Special thanks to Opsy from the reception team. I could not find my parcel, and Opsy kindly took time to help me locate it. He was really helpful, friendly and handsome. Great customer service!

Boyang · 14 October 2026

★★★★★ 1/5

Google

UB routinely ignore service & repair requests from leaseholders, even those marked "urgent" by their own system. No response yet to my most recent issue raised over a month ago (intermittently leaking ceiling for 2+ years causing mouldy carpet in common corridor) despite sending 4 follow up messages. Our service charge is well above the regional and national average, and in return UB give us worse than the bare minimum. Recurring issues include the aforementioned leaky ceiling & mould, collapsed ceiling panels, dangerously loud and invasive false alarms, broken lift, building door not automatically locking resulting in unauthorised access. Our 2023 service charge breakdown contained an entry charged to leaseholders for communal window cleaning. Our building has no communal windows. Why are we paying for things that don't exist while issues that have existed for years are being ignored? I can't help but wonder how much more of our inflated service charge is fiction. I expect our charges to be used to make repairs in such a way that they don't recur, but UB instead seem to patch over them and falsely tell us they're fixed only for them to re-emerge a few months later, billing the excess to leaseholders. When CS do respond they come off disinterested, defensive and unwilling to resolve the issues raised. If you want a property management company that takes you, your money and your wellbeing seriously I suggest looking elsewhere

Jamie · 16 March 2026

★★★★★ 1/5

Google

Substandard property management services from a company that clearly prioritises its bottom line over the basic safety and maintenance it is contracted to provide. While the vehicle gates have finally been fixed, they were previously left wide open for months due to poor maintenance, which almost certainly contributed to recent break-ins at the Castle Irwell development. It is staggering that a company collecting over £13,000 a month in service charges originally cited a lack of funds as the reason for the delay. The issues are still endless. Although they provide a portal for logging maintenance, there is a consistent failure to follow through on what they say. As a homeowner, I feel like I constantly have to remind them to do certain aspects of their responsibilities. Offensive graffiti in the park remains for months, equipment stays broken, and litter picking is substandard. They have also been incredibly slow to deal with residents disposing of bulky items despite there being a nearby recycling centre. Their only suggestion is to send letters, yet they refuse to affix signage to deter the behaviour. This lack of action has led to my personal garden waste bin being used by others for general waste when it has been left out for collection. We are being nickel and dimed with separate charges for their own management app and confusingly itemised bills for staff pensions that should be consolidated. Furthermore, we are being charged a general property management fee alongside a separately allocated property manager fee, which is entirely nontransparent. Currently, the shared bins are overflowing as shown in the photo, which is just the latest example of their failure to manage the basics. Avoid this company if you value security and transparency. Why should we have to live like this?

Alex · 16 March 2026

★★★★★ 5/5

Google

I like to give my sincere thanks to Adeeb Ahmed for his support and prompt action always and his initiative to communicate on the status of the rental payout situation to me. Also, thank you to urbanbubble and team for their support and service. Keep up the good work all !!

Wang · 17 September 2025

★★★★★ 4/5

Google

Had a decent experience in the build up to our move, especially with Ella when moving into one of Urbanbubble's BTR properties. She is always on-hand to answer any questions, patient and understanding when we ran into some delays in the pre-move process, and friendly. Admin work took a while to get going, but once the process started we were able to move through the different steps fairly easily. I can't speak to how they are once you're actually in the property yet, but so far the processes have been fairly smooth.

Alisha · 13 October 2026

★★★★★ 1/5

Google

Appalling management company! They all know to issue invoices, chasing money and applying late fees despite all the concerns raised with them. Complaints not being acknowledged or responded to, you have to chase them constantly for a response and they are incapable of checking internally. Increased management fees without even saying the reason why, still waiting to see the accounts from 2 years ago, never mind last year. AVOID at all cost, it's just a rip off!

Elena · 16 March 2026

★★★★★ 5/5

Google

Carl was fantastic. He came and fixed my shower as it was constantly dripping. He was attentive, and professional throughout. He went above and beyond. Highly recommend.

Lydia · 26 March 2026

★★★★★ 1/5

Google

Really disappointing experience. Went for a viewing and the agent had no knowledge of the property and couldn’t tell us any information regarding any of the typical questions we had. Luckily, the tenant was there who was able to give us the answers. Then when we tried to move forward with this property we were told we couldn’t live there anyway because there were too many of us. The number of prospective occupants had been known to the agent for 2 weeks prior to this viewing and the agents lack of knowledge or any initiative to find out any information regarding the property was extremely frustrating. It seemed the agent couldn’t be bothered and meant he wasted all of our time and efforts. Then the agent has actively ignored any further enquiries we have had regarding other potential properties.

Susannah · 24 September 2026

★★★★★ 3/5

Google

The staff members at High Definition themselves are fantastic. They are always very attentive and quick to pick up on anything we mention, with Magda and Donna in particular standing out for their excellent service and attention to detail. However, there is a lot of room for improvement when it comes to the leaseholder meetings. Despite having extensive conversations and raising important points, there often doesn’t seem to be any meaningful follow-up or communication afterwards to demonstrate progress on the actions and decisions that were agreed. It would be really beneficial to have clearer communication following each meeting, including updates on what has been agreed, who is responsible for taking action, and the progress being made. This would give leaseholders greater confidence that the issues raised are being taken seriously and actively addressed.

James · 15 September 2026

★★★★★ 5/5

Google

Thanks very much to the Lettings Property Management Team for their work in regards to recent handling of the problematic tenants and new tenant searching of my Fifty5ive apartment. Special thanks should be given to Adeeb, Asad, Johanne, Dorota and their staff for their hard work!

Kam · 24 September 2026

★★★★★ 5/5

Google

Carl Allsop is very good at his job always on hand if you need him to advise on any work related issues.

Nigel · 16 March 2026

★★★★★ 5/5

Google

Carl has been brilliant and very efficient both times we’ve had him out, sorted the issues quickly - always a pleasure to chat to him

Amani · 16 February 2026

★★★★★ 5/5

Google

Carl was brilliant, came in and got the job done swiftly and effectively. Really friendly guy also.

Oliver · 26 March 2026

★★★★★ 5/5

Google

As always a very quick response to any issue raised. John is great to have on site

Nigel · 19 March 2026

★★★★★ 5/5

Google

Carl was quick and efficient in dealing with the issue we were having in the apartment

Rob · 26 March 2026

★★★★★ 5/5

Google

Carl was friendly & fixed the doors quickly, great service! Everything works perfectly again now

George · 26 March 2026

★★★★★ 5/5

Google

We had a few broken things around the flat when we first moved in. We contacted our letting agency and they sent Carl to take a look and fix what was needed. He came back a week later to fix everything, showing us why the mechanisms/parts weren’t working and how he was going to fix it. Very effective, efficient, and a lovely guy to have around.

Luna · 9 October 2026

★★★★★ 1/5

Google

Don't ever use this rubbish letting agent, I want to give negative starsssssssss! I purchased a buy-to-let flat located in Manchester which was completed in Oct 2022. The developer introduced Urbanbubble / LOCAL Manchester (they basically the same company) as the letting agent. At the beginning there was already a ridiculous story: Customer Service A ask me if I wanted to rent to an overseas student while Customer Service B asked if I wanted to purchase furniture for future tenant, while no one asked if that student wanted a furnished or unfurnished apartment! Finally anyway I paid £1500 for furniture. Then Customer Service C said that they will provide a snag report after the completion while Customer Service D asked me why I made the toilet dirty - it was because I visited the flat to take photos and installed the curtains myself. At that time I already found that the toilet was dirty with no flushing water. I didn’t care because they said that they will check and provide snag report before letting out. But then finally, they thought that I made the toilet dirty!!! What a mess and a lack of communications! And after 1 year I am still waiting that snag report! Okay, anyway 1 year passed. On 29-Sep Friday, I asked the existing Customer Service Adeeb about the contract end date and if the tenant wanted to renew / extend the contract. Then he introduced Raoisa to handle the renewal. She then replied that the tenant didn’t want to renew and will move out on 3-Oct the contract end date. Urbanbubble claimed as an award-winning letting agent and, it is their “professional” way to handle renewal. Why didn’t they ask the tenant 1 or 2 months ago about the renewal? If the tenant didn’t want to renew then they can start the new tenant search much more earlier! I have a serious doubt that if I didn’t initiate the email conversation, they even not alerted the contract end date is 3-Oct! You know if the flat is empty I still need to pay the council tax as the owner, but they never care! Okay, then I immediately asked about their closing procedure, like keys handling, checking of flat and furniture, but Adeeb was day-off until 4-Oct and no reply from Raosia. They kept having no reply until last Wed 11-Oct. Adeeb said that Raosia is no longer working there. So who is handling the new tenant search?! Who knows!! And Adeeb also said he didn’t know if the keys was returned by the tenant yet and also the status of my flat. See! It is their professional way to manage letting property!!! WTFFFFFFF! Actually on last Tue 11-Oct I sent another email to all their related email address I can find that I wanted to terminate the letting service contract with Urbanbubble. But until now still no reply to proceed my request. Yes they are good at NOT REPLYING ANYTHING THEY DON’T WANT TO REPLY. I was an oversea buyer when I purchased this property. But finally I moved to UK and live in Manchester as well. I can’t imagine if I am still an overseas owner how can I get thing solved by this amazing company. At this moment I basically don’t know and don’t have control on an apartment costed me nearly £200,000. I am still thinking what I can do next step to ask for their reply. So please never use them, never

Lucky · 25 October 2023

★★★★★ 5/5

Google

5 stars. Carl was amazing. Came 1 week earlier than scheduled and sorted the problem in no time

Natasha · 16 February 2026

★★★★★ 5/5

Google

Amazing accommodation and staff. Mr. Opsy is really helpful and a hard worker👍🏻👍🏻 …

Kawthar · 16 March 2026

★★★★★ 1/5

Google

Avoid like the plague! Most of the positive reviews look fake. There is no way anybody who has had to deal with this company will give them any praise. They over charge They outright lie They deliberately mislead you as distraction mechanism to hide dodgy activity The staff are useless and lack skills and training They deliberately hide charges They cannot do basic accounting The MD is cringe worthy with his posts on LinkedIn about how great this joke of a company is and their fake awards. Utter nonesense he is a greedy liar. The company is rife with suspicious activity. To anybody reading this, just reach out to the many blocks they are managing and ask leaseholders for personal reviews. Some apts in the city center are paying 5k/ year in service fees due to urban bubbles failures. Do not believe any of the positive stuff on here, it’s all fake. To the staff at urban bubble, good luck. Eventually the wheels will fall off.

Chris · 25 September 2023

★★★★★ 5/5

Google

LOCAL BLACKFRIARS APARTMENT: Communication with Urbanbubble has been satisfactory & with transparency. Managed to get tenants in the fastest possible time with all checks done professionally.well done Thank you Adeeb Ahmed for excellent assistance

Fazly · 3 September 2025

★★★★★ 4/5

Google

Adeeb Ahmed at Urbanbubble has been very helpful with debt recovery and debt managment with my delinquent tenants. It has take much of the stress out of difficult situations.

Doug · 18 October 2025