Trusted Agent profile Β· Wandsworth
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708 reviews across 1 platform
45 London, Wandsworth, SW11 3SH
Part of Urban Bubble, see every office.
Urban Bubble's office in Wandsworth, at 45 London, is rated 3.5 out of 5 across 708 reviews on 1 platform, including 708 Google reviews rated 3.5.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleCarl was highly attentive and demonstrated professionalism.
Hi Danilo! Thank you for the great feedback. We're pleased Carl was so helpful and professional. We'll make sure he knows you've appreciated his service. Thanks from urbanbubble
3/5
GoogleIt's fair to say that I've had more than my fair share of challenges with firstly Alliance property management and then Urbanbubble for my apartment in Manhattan but I must praise the services of Adeeb Ahmed who has been a star. Adeeb is the only person who has consistently provided great service, communicated promptly and tried his best to resolve all issues. I'm incredibly grateful for his help and hope that Urbanbubble can bring in more people like Adeeb. Many thanks for your help Adeeb, it's very much appreciated!
5/5
GoogleI live in William Sutton Building and it is so well maintained. The hallways and communal areas are kept so clean and smell lovely (i must find out the brand of the cherry disinfectant they use). When something needs fixing itβs sorted very quickly. We have a parcel locker system which is really great for days when we arenβt working from home. Honestly though much of the credit for my review has to go to Nick who does all the handy stuff and maintenance for the building. Nick has helped find my lost parcels , is always around for random questions and goes well above and beyond to make living here pleasant. He often sorts the parcels when delivery companies donβt use the lockers which we really appreciate. Whenever I see him he is cleaning, organising or helping someone! Thanks Nick, we really appreciate you and the work you do for us.
5/5
GoogleDear Esmeralda! I just wanted to say thank you again for all the help you give around the Heart of Media City, it really makes such a difference and I truly appreciate it. I hope everything is going well for you. Thanks again for everything you do!π· β¦
Hi Suzana! Thank you for the lovely feedback! We're thrilled Esmeralda's help at Heart of Media City has made such a difference for you. We'll make sure she knows how much you've appreciated everything. Thanks from urbanbubble
5/5
GoogleCarl was super helpful!
Hi Harshini! Thank you for your lovely feedback. We are please Carl could provide a great service. We will make sure he knows about your feedback. Thanks from urbanbubble
1/5
GoogleAvoid Urban bubble at all costs, they charge you for jobs that have not been done, tell you they are getting quotes for jobs and months later they say the same thing. They still like to increase the service charge each year when nothing ever gets done.
Hi Natalie, we're sorry to hear you've had this experience and feel this way. We always aim to progress jobs promptly and keep costs transparent. If there are specific concerns about charges or outstanding works, we'd welcome the opportunity to discuss them with you directly so we can look into this and clarify any issues. Please get in touch with us so we can help resolve your concerns. Thanks from urbanbubble
1/5
GoogleHad quite an abysmal experience renting with them. While they were called "Alliance City Living", for example: The bed frame broke in my furnished flat, and it took them 6 months to get me a new one. Every day, I rang them, and every day, they claimed they'd phone me back. Without exaggerating, they never once did. They overcharged massively to replace entry fobs, and multiple other maintenance issues went unaddressed. When the mattress deteriorated, I just got rid of it and got my own, not wanting to go through their horrific maintenance procedures again. At the end of the tenancy, despite me leaving a clean flat, they attempted to charge me Β£600. They claimed that things that had been broken at the start of the tenancy were damage caused by me, claimed I had not cleaned the flat, that the dishwasher (which I had actually never once used) had been broken by me, etc. They also attempted to package together charges, for example they did a whole batch of unrelated renovations, including changing the dusty curtains, and tried to charge them to me because the dust on the curtains was my fault. After disputing the charge via TDS, I was awarded the majority of my money back, but it was very unpleasant that they attempted to use my deposit to renovate the flat past the state it had been in when I moved in. I loved living in Oxygen, but this letting agent was a nightmare. If you rent with them, photograph every inch of the flat on move in, and document everything.
1/5
GoogleIf I could rate it less than 0 , I would. There is Flat online. I contacted them via email and phone calls, but unfortunately there was no response. After 3 or 4 days, I visited them at the company. They sent me an employee named Muhammad, who was very rude and disrespectful . After that, he simply told us a higher price than the price offered online. Finally, I do not recommend dealing with them at all, especially this young man Muhammad. They do not have any kind of respect.
1/5
GoogleIf I could rate it less than 0 , I would. There is Flat online. I contacted them via email and phone calls, but unfortunately there was no response. After 3 or 4 days, I visited them at the company. They sent me an employee named Muhammad, who was very rude and disrespectful . After that, he simply told us a higher price than the price offered online. Finally, I do not recommend dealing with them at all, especially this young man Muhammad. They do not have any kind of respect.
5/5
GoogleWe wanted to write this review following a recent issue with the guttering being blocked and leaking like a waterfall from all the joints of the connecting joints on the downpipe. I spoke with Mark - the caretaker of 'Southside', on Nell Lane - Who logged a job for the repair as I was speaking to him. I was told someone would attend site to resolve within 7 days. Last friday - (25/02/22) the window cleaning guys arrived with a long cherry picker and cleared the gutter, fixed the guttering back to the sofit and advised the issue with the guttering was caused by heavy rain, a blockage in the downpipes, creating pressure which has blown the joints as mentioned. The blockage will need blowing out by dyn-a rod. I can't thank Mark enough for his help in getting this issue addressed,
Thank you Simon, so pleased Mark was able to get a quick fix for the guttering!
1/5
GoogleI own two apartments in the same development, managed by Urbanbubble on behalf of the freeholder.Last year I discovered that Urbanbubble have been billing my Service Charge at a higher percentage than that specified in my Lease.They accept this is the case. They refuse to refund the monies they have overcharged me, for the years I have owned the apartments( six and seven years respectively). I have gone through their complaints procedure, but their position remains the same. They did assure me that I would be charged the correct percentage share in future. Since then I have received two Service Charge Invoices, for each apartment.I have been overcharged on each. I have asked them to send me amended invoices, but have heard nothing. Their level of customer service is unacceptable. I will be making a further complaint. I would urge anyone who owns an apartment, managed by Urbanbubble, or is in the process of buying one, to carefully check that the Service charge billed, correlates with the percentage specified in your Lease. If you find the Service Charge has been overcharged, I wish you luck in trying to resolve it, you'll need it!
Hi Jeanette. Thank you for leaving a review. Firstly I would like to apologise that you feel the service you have received has been less than satisfactory. As we mentioned in the response issued to your complaint, the service charge apportionment which had been billed incorrectly was due to incorrect information being provided to us when we were instructed at Victoria Mill. We felt the historic charges were not warranted to be refunded, due to the fact that the monies paid had been allocated to the service charge, which contributes to the running of the site, rather than directly profiting urbanbubble. We were however concerned to read that your service charge has since been billed incorrectly since your complaint. I have spoken to our finance team, and it appears that the service charge apportionment was changed for this years budget, however our system failed to pick up the change, which means invoices were sent out incorrectly. We are working to rectify this issue, and can only apologise for the huge stress and inconvenience we are aware this will have caused. We will of course refund anything you have paid which is incorrect since your initial complaint in October 2021. Alongside this, we were also concerned to read that you have raised this issue and not received any reply from the team. Please leave this with us, as we will investigate why you have not had a response, and issue you with confirmation once the correct apportionment has been updated fully on our system. Thank you
1/5
GoogleUrban Bubble is by far the worst property management company myself and the residents of the Heart, Media City have ever had to dealt with. Background: The Heart is a 21 storey tower block situated in Media City. For the past 7-8 months, only 1 lift in a block that services 200-300 people has been in function. Urban Bubble has been promising the residents this will be fixed and continued pushing it back, December, January, March, April and it goes on and on. The company has now removed their contact number from the one functioning lift as they simply dont care. They do the bare minimum. The second (only functioning lift) also breaks down regularly, they stick duck tape on it to get it back in action for a week max and it breaks down again. Prior to this, we had 12 weeks of regular fire alarms setting off at all hours for the full tower block, 9:00PM, 2:00AM, 5:00AM. They again, did the bare minimum and this issues continued to persist for weeks. Sometimes the residents were outside the block for 2-3 hours with young children in November, December, January. I was looking at purchasing a property nearby until I found out this company was managing the complex. Tenants stay away, Landlords stay away, some many of us are terminating our tenancy agreements in The Heart Media city, directly because of this poor Property management company. Avoid like the plague
Hi Jake. Thank you for taking the time to leave a review. We were disappointed to read of your dissatisfaction. We are of course aware of the issues which The Heart building has faced, especially with regards to the lift. I can assure you that we are doing everything we can to get the lifts back functioning, however we have faced extremely lengthy delays with the delivery of important parts. We have tried to source these elsewhere, however we have been unsuccessful. We are constantly chasing our suppliers for updated times for the delivery of parts, and have been updating all residents and leaseholders via email, post and our app. We completely understand your frustration on this matter, and agree that it is unacceptable to be without two functioning lifts for this length of time. Thank you
1/5
GoogleI live in a property managed by Urban Bubble and their service is abysmal. I have never come across such an incompetent and negligible company before. The building is an absolute state, the gate and lifts break all the time, doors won't lock properly, there have been bikes and parcels stolen and people sleeping rough inside the building. There is water leaking all over the carpark from the ceiling. The garage door to the building broke and the building was left wide open for 6 MONTHS before a new one was installed. The new gate breaks several times per week, it is either stuck wide open so that anyone can enter or stuck shut so people cannot get their cars in or out. Urban Bubble refuses to cover the costs of residents paying for parking elsewhere or to get taxis to work etc. When contacted about the issue they provide lots of colourful excuses for the breakages, with a different reason every time. Sometimes they give multiple difficult reasons for the same instance, they can't even keep up with their own lies! My boyfriend tried to contact them for CCTV after his bike was stolen from the supposedly secure bike store and they just fobbed him off. So there is no security, no CCTV, and even after being made aware of the thefts from the bike store they have not changed the code on the door. Please avoid this company at all costs, it is not worth renting with them no matter how nice the flat is! I count myself lucky I am only renting so can easily move out, if I owned a flat in a property managed by them I would be devastated.
Thank you for taking the time to leave a review. We were very disappointed to read how unhappy you were with out service, and the issues you have experienced. Please could you contact us directly on complaints@urbanbubble.co.uk and we can look into this for you.
1/5
GoogleAvoid this company...the worst property management company ever. I would give zero star if I could. I use their service as a landlord because it's compulsory in the contract with the developert. There were two times that they were not aware that my tenants didn't pay the rent for a few months. They only became aware when I reached out to ask them regarding the overdue rent. They have the worst customer service team and there's usually very slow or zero response from their customer service team. It's a total nightmare dealing with them
1/5
Google**Fraud - Avoid This Agency** I bought an apartment in Manchester for investment in a prime location where letting usually takes only weeks. The agency asked me to sign a management agreement claiming free snagging and letting. They claimed the apartment was perfect post-snagging. There was zero follow-up and nothing was reported to the developer for fixing. They started letting my apartment, but I heard nothing from them for 3 months. When I reached out, they suggested I buy furniture or lower the price, which I agreed, yet it remained unrented. I decided to switch agencies and requested my keys back. They refused unless I paid a Β£480 cancellation fee, citing a landlord agreement that mentioned nothing about this. After a difficult conversation, I paid, but they still refused to release the keys, demanding my new agency's ID scanned into their system, which was unreasonable. The staff was very rude. This agency is spam. Avoid at all costs.
5/5
GoogleI want to extend my heartfelt thanks to Mark, the caretaker of Vantage Quay, for providing exceptional service. I was facing a challenging issue with getting my parking bay allocation, and despite the letting team's limited assistance, the caretaker went above and beyond to help me. His professionalism, kindness, and willingness to help made a stressful situation much easier to handle. It's rare to find such a committed and attentive individual who takes such pride in their work. I am incredibly grateful for his help and cannot commend him enough for the excellent service he provides to the residents of Vantage Quay. Thank you again for all your hard work and dedication Mark!
5/5
GoogleAdeeb Ahmed is exceptional in his client care and level of service.
Hi Khaled! Thanks for sharing your experience. Weβre so glad Adeeb was able to provide an exceptional service. Thanks from urbanbubble
5/5
GoogleAdeeb Ahmed has been professional and quick with his correspondences. Super helpful
Hi Abdullah! Thank you for taking the time to leave us a review! Weβre really happy to hear Adeeb was so supportive. Weβll be sure to pass your feedback to him. Thanks from urbanbubble
5/5
GoogleCarl is a very helpful person, he done the job very fast
Hi Abdulmajeed! Weβre so glad Carl was able to resolve the issue and provide such helpful service. We appreciate your positive feedback! Thanks from urbanbubble
5/5
GoogleAll the staff here are exceptional. I have only been here a couple of weeks and can see that they are an integral part of the community. Friendly, helpful, and always with a smile- a great asset to your company!
Hi Ben! Thank you for sharing your experience. We're thrilled the team have made such a positive impression in just a couple of weeks. Their friendly, helpful approach and dedication to the community really do make them a great asset. We'll β¦ More
5/5
GoogleI very much appreciate Adeeb Ahmed's professionalism and dedicated hard work in communicating with the tenants in relation to their rent arrears. Adeeb was able to work out a repayment plan with the tenants which allows the tenants to have sufficient time to settle their rent arrears without implementing eviction process given the difficult economic situation for both tenants and landlords.
Thank you so much for taking the time to leave a review. Adeeb will be delighted to read your comments.
5/5
Googlel've been using Urbanbubble to manage my rental apartment for about two to three years, and their service has always been prompt and satisfactory. This year, my tenant was late with rent payments twice, but each time, Adeeb Ahmed informed me right away and followed up promptly to resolve the issue. I really appreciate his efforts and professionalism.
Hi! Thank you for being with us over the past few years! We really appreciate your continued trust, and itβs great to hear Adeeb has been providing such prompt and professional support. Weβll make sure he sees your feedback. Thanks from urbanbubble
5/5
GoogleAdeeb was very helpful and replies to emails promptly. Thanks
Hi Kerem! Thank you for your positive feedback. Weβre so glad Adeeb was able to provide a helpful service. Thanks from urbanbubble
5/5
GoogleCarl was amazing person, on time , finished his work perfectly and kind
Hello Ali! Thank you for your review. Weβre delighted to hear how positive your experience has been with Carl. Thanks from urbanbubble
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Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
