Trusted Agent profile · Wandsworth
★★★★★
708 reviews across 1 platform
45 London, Wandsworth, SW11 3SH
Part of Urban Bubble, see every office.
Urban Bubble's office in Wandsworth, at 45 London, is rated 3.5 out of 5 across 708 reviews on 1 platform, including 708 Google reviews rated 3.5.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleCarl has always been very helpful with any maintenance queries or issues I have had, he is thorough and ensures everything works as it should!
Hi Lydia! Thank you for the lovely feedback! We're delighted Carl has been so helpful with your maintenance queries. He's brilliant at what he does, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
4/5
GoogleDecent enough building management, things happen as they should. Costs are however escalating in a slightly alarming manner without any communication as to why... On-site staff at Didsbury Point 4 are top drawer, the regular chap Mark is extremely friendly and takes great care of the building.
Hi Tom. Thanks for leaving a review, and the kind words about Mark. Your property manager can explain service charges and fees to you, should you wish to learn more. If you'd like to email me on info@urbanbubble.co.uk, I can assist with this. Thank you
5/5
GoogleWanted to say a huge thank you to Nick for always going above and beyond. Such a kind, friendly face to see around, very grateful for all the hard work.
5/5
GoogleWilliam Sutton is a really beautifully kept building, thanks to the building services assistant, Nick! The communal areas are really clean and visitors often comment about how well kept the building is, which is lovely. Nick is always really happy to help with any queries and is a credit to Urban Bubble :)
5/5
GoogleWhen I was in Media City Heart I so this building was amazing.and clean. God smells. The cleaner was very helpful and friendly .
Hi Ika! Thank you for the lovely feedback! We're thrilled you had such a great experience at Heart of Media City. We'll make sure the team knows you've appreciated their work. Thanks from urbanbubble
5/5
GoogleCarl comes in every time with a smile and a great work ethic. Does a great job every time and goes above and beyond.
Hi Tori! Thank you for sharing your experience. We're thrilled Carl consistently brings such a positive attitude. His dedication to going above and beyond really does make a difference, and we'll make sure he knows how much you've appreciated his work! Thanks from urbanbubble
5/5
GoogleJohn at Ingenta is great, friendly and does a good job of keeping the building in shape (despite the best efforts of some of the other people living here). Always asks if everything is ok or needs doing. 👌 …
Thank you so much Tom, so glad John is doing such a great job!
5/5
GoogleOur ground is cared for by an inspiring individual by the name of Collin. Collin is a man who take his job seriously, but always has time for a laugh and chat. He’s done a terrific job in keeping our neighbourhood clean, safe and well informed.
Hi Hmza. Thank you so much for the review. I'll be sure to pass on your kind words to Colin and his manager. Thank you
5/5
GoogleJust left an apartment with Urban Bubble and can’t thank Mark - Vantage Quay, enough. Couldn’t of been more accommodating. Since he took over things have really improved and the dialogue between tenants and site management has been brilliant
Thank you James, it's always great to receive such wonderful feedback for one of our team members!
4/5
GoogleThe Building could be a little warmer and more insulated but great place to live. The communal areas are kept clean and tidy, and the new building manager John is lovely. He does a great job, is very approachable and responds to any queries, quickly!
Thank you so much for leaving a review Ebony. It's great to see John's efforts being recognised!
5/5
GoogleUnbelievable and outstanding customer service from Carl. Very professional and very helpful . His steps of construction knowledge is wide ranging .
Hi Karis! Thank you for the fantastic feedback! We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
5/5
GoogleThis is praise for a particular individual employee - NOT the company. I refer to JOHN ADAMS, Building Services Assistant. John is very professional, polite, and attentive to service needs. I have heard only good words about John from other residents.
Thank you Rosane. So pleased you've found John to be professional, polite and attentive!
4/5
GoogleI've let my flat with Urban Bubble for 2 years Working directly with Adeeb has been fantastic! He consistently replies on time with clear/factual responses and is always able to give the correct information required whether that be necessary payments/repairs/correspondence with tenants or invoices I cannot recommended him highly enough. Brett
5/5
GoogleCannot rate our concierge at Vantage Quay, Mark Thwaite, highly enough. Always goes above and beyond, is never less than cheerful and is an absolute pleasure to deal with. It really makes such a difference when you’re a leaseholder of an apartment to have such a friendly and efficient professional to work with. Thanks Mark. 👍 …
1/5
GoogleUrbanbubble took over a few months ago. Since then, stolen packages have increased, and management refuses to investigate or take action despite repeated requests. Unacceptable lack of concern for residents' safety and property. Would not recommend Urbanbubble at all
Hi Vincent. Thank you for leaving a review. I am sorry to read that you feel that management of the site has not been going well. I am struggling to find you on our system, so please could you send some information regarding which site live at to complaints@urbanbubble.co.uk to allow me to look into this. Thank you
5/5
GoogleCarl came round today to fix in issue with cabinet and dish washer sorted it fast had a catch up, always more than helpful!
Hi Khaliel! Thank you for the fantastic feedback! We're pleased Carl could sort everything out so quickly for you. We'll make sure he knows about your feedback!
5/5
GoogleCarl fixed our front door and helped us out with some other bits, sound guy 👍 …
Hi Michael! Thank you for sharing your experience. We're pleased Carl fixed your front door and helped out with the other bits too. We'll make sure he knows you've appreciated his help. Thanks from urbanbubble
1/5
GoogleMy previous experiences have left me feeling that my concerns are not being addressed by Urbanbubble. 1. Service Charge April: Paid service charge for 14th September 2022 - 31st March, 2023. August: Paid for 1st July - 30th September 2023. September: Paid for 1st April - 30th June 30 2023 instead. October: Paid for 1st October - 31st December 2023. Three months' worth of service fees have been charged monthly since August 2023. Despite Cathy, the former employee, mentioning that service charges were supposed to be collected once every three months, the current practice contradicts this, with three months' worth of service fees being charged every month. The deduction of service charges has taken place without prior notification to landlords, creating the impression that funds are deducted randomly and arbitrarily from my rent without any discernible pattern. I initially raised this concern with Mr. Henry Thomas and Ms. Kate Campbell in September 2023, but unfortunately, my inquiries went unanswered. After persistent efforts, I finally reached Nicole in October. Nicole assisted me in contacting the accounts team, which took another month to confirm that they have been charging three months' worth of service fees every month since August. However, the accounts team has yet to provide an explanation for why they haven't supplied a schedule for these charges. I kindly request assurance that this issue will not persist when transferring the November rent to me. 2. November rent and rent deductions Section 21 was issued nearly one month later than requested, despite my early September emails to Henry. It was eventually resolved by another colleague, Yvonne, on 25th September 2023 when I managed to contact Urbanbubble during my lunch hour by phone. I suffered additional inconvenience as this tenant had a record of late rent payments, exacerbated by the delays caused by your company. Despite reaching out also to Kate multiple times concerning this matter, no reply was received. Finally, my ex-tenant vacated the apartment on 30th November 2023, without settling the November rent. Although I requested a full claim of the deposit, emails went unanswered until I called Nicole. She confirmed that the invoice was sent to the ex-tenant on 19th December 2023. Given the historical delays in Urbanbubble's service, I have lost my confidence in this company and will definitely not recommend this company to anyone else. AVIOD THIS COMPANY! 3. Fire door survey Regarding the fire door survey, I have been following up for more than a month, with my initial inquiry on 11th November 2023. I am puzzled as to why the project management team is taking over a month to provide a straightforward answer.
Hi Fion. Thank you for leaving a review. I am are that you have an ongoing complaint which we are currently dealing with, as we aim to ensure all of the issues you have raised are addressed. Please rest assured, we are working on this, and a full response will be issued to you once have had a full investigation. Thank you
1/5
GoogleEngaging with Urban Bubble has been nothing short of a nightmare. Despite almost two months passing since our tenants moved in, we are still embroiled in a relentless pursuit to reclaim the rent collected at the commencement of the tenancy. Their utter failure to maintain even a semblance of accountability and transparency is appalling. On the positive side, we are relieved that we refrained from using them for full management service or else this would be the state of affairs throughout the period of tenancy. Landlords stay AWAY.
Thank you for taking the time to leave a review. I am sorry to read that you have struggled to garner responses from the team on this matter. I cannot find details based on your username, so please could you email details to complaints@urbanbubble.co.uk to allow me to investigate and solve this for you. Thank you
5/5
GoogleJohn is managing our Radcliffe Apartment very effectively. He is very responsive and very helpful for all the tenants. Jonn is very hardworking person and always give respect to others. We are fortunate to have John.
Thank you for much for leaving a review. John will be over the moon to read your great feedback!
5/5
GoogleCarl was lovely and very thorough!
5/5
GoogleCarl is professional and really friendly
1/5
GoogleAbsolute nightmare of a company to deal with. Resided at TheHeart apartments for a year and experienced hot water outages for 5-6 weeks in total. Absolutely no communications nor compensation whatsoever! After you leave having the deposit refunded is a miserable endeavour. You are robbed in lieu of cleaning and maintenance fee even if they’re OWN report will show the property been left in a very decent condition. It’s been 2 months since I’ve moved out and still waiting to get my deposit. Communication is really poor and lazy. Please stay away from any properties managed by this company.
Hi Vishal, thank you for leaving a review. I am very sorry to read that you have struggled with the return of your deposit, especially given that the report stated the apartment was left in a good condition. Please could you email details of this to complaints@urbanbubble.co.uk to allow me to investigate. Thank you
5/5
GoogleCarl's service provided is excellent. He is very professional and has been a great help to us! Thanks!
Hi Wing Xu! Thanks for your lovely review! We’re really happy to hear Carl was able to help. We’ll be sure to pass your feedback to him. Thanks from urbanbubble
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Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
