Trusted Agent profile · Wandsworth
★★★★★
767 reviews across 1 platform
45 London, Wandsworth, SW11 3SH
Part of Urban Bubble, see every office.
Urban Bubble's office in Wandsworth, at 45 London, is rated 3.6 out of 5 across 767 reviews on 1 platform, including 767 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleJohn & concierge team are absolutely amazing. Such a difference since they joined at The Cocoa Works. Hopefully Urban Bubble recognizes this & shows the best employee gratitude.
Hi Beth! Thank you for the fantastic feedback! We're thrilled John and the concierge team have made such a positive difference at The Cocoa Works. They're absolutely amazing, and we'll make sure they know how much you've appreciated their work. Thanks from urbanbubble
5/5
GoogleCarl thank you for helping in our apartment!!!
Hi Laoise! Thank you! We're thrilled Carl could help in your apartment. We'll make sure he knows you've appreciated his support. Thanks from urbanbubble
5/5
GoogleBrilliantly quick and knowledgeable. Sorted the problem quickly and without hassle. Would recommend Carl for sure
5/5
GoogleIf you are in the market for a new flat/property or just relocated to Manchester (like myself) reach out to Hannah at Urban Bubble. …
Hi Dave! We’re so pleased Hannah was able to make your relocation to Manchester easier and support you in finding your new home. We hope you enjoy every moment in your home! Thanks from urbanbubble
5/5
GoogleMark from Vantage Quay in Manchester was very helpful and helped me get back into my apartment (-the fire-door before my entrance wouldn’t open as the lock had jammed) Nice to see that someone is working and helpful even though it’s outside normal hours.
Thank you for the review Peter, I'm so pleased to read that Mark was able to help you
5/5
GoogleOur place is a really well maintained building, clean and lovely. Gardens are well looked after too. Urbanbubble can be slow sometimes with answering queries but overall, they look after us quite well. Big shout out to John and Carl for their willingness to walk the extra mile when required.
Thank you so much Veronika, I am delighted to read that you're so happy with our service, particularly John and Carl!
5/5
GoogleJason is the best door man. Always so helpful feel like family in the building
5/5
GoogleA shoutout to Lei Gao, account exec at urbanbubble. I haven't always had quick responses from the agency but since Lei has managed our account, he has been super efficient at assisting, very prompt and also taken the trouble to explain thins I was unsure about. Thank you Lei!
Thank you so much for your review Anthea. I will be sure to let Lei know how happy you are with her hard work!
5/5
GoogleCarl arrived on time and sorted the problem quickly. Great communication and explanation of the issues, offered advice for other issues in the property as well.
Hi Josh! We’re glad Carl was able to arrive promptly and resolve the issue quickly for you. We’ll share your feedback with him.
5/5
GoogleWentwood is kept spotless Jana is always a positive and friendly face who is happy to help.Every parcel i ever ordered was received and keep safely ,she is very helpful with receiving meter readings and nothing is big task for her
Thank you so much Adam, Jana will be delighted to read your review.
1/5
GoogleThe issues I have encountered living in Local Crescent which is managed by Urbanbubble are something of an endless nightmare. It is my duty to warn others so that they do not make the mistake of moving into a property with this management. First of all, the area is HIGH in crime. I had my phone snatched out of my hand in broad daylight outside the building and this is a common occurrence. Both police and UrbanBubble have done nothing substantial to safeguard residents from crime, the front door frequently breaks meaning anyone can walk in. There was even someone found to be living in an empty apartment and only caught when stealing bikes - bike theft also happens regularly. When I moved out, my request to park my moving van in the car park for safety was denied. Subsequently, due to having to park on the street outside (and receiving a ticket), the moving van was broken into, ransacked and £3000 worth of my belongings stolen. Many residents have also had their windows smashed and cars broken into. You may be thinking “well surely you could just buy a parking space?” dream on. It’s a 2 year wait list meaning the street outside is crammed with cars, making it impossible to walk down and people requiring emergency access get blocked in. There hasn’t been a single week that my partner has not been given a ticket so expect to receive a lot of these if you or your guests use a car. A month in my washing machine broke while I had covid, it locked my £200 bedding inside water damaging it - I informed the building I was in desperate need of the machine. Despite multiple follow ups they took over a month to source a repair, whereas I managed to source one myself in a day - they have still not reimbursed me the £70 I had to pay for this and are refusing to, even though it states that repairs are their responsibility in the contract. This is not surprising considering multiple lifts have been left broken for months on end, meaning one lift being over worked results in it breaking and rendering both lifts out of order. Bad luck for anyone on the higher floors or those with reduced mobility. On the plus side, if you do want to know about something they are able to source quickly, it’s any type of cleaning or labour that will mean they can take an extortionate amount from your deposit! My landlord decided to take full advantage of the cost of living increasing and tried to raise my rent for a one bed by £150 a month. Despite many amenities being unusable and new building work of a 20 story tower across the road creating noise pollution and view blockage, rent increases of £350+ are a regular occurrence for residents. After an inspection, the landlord decided my apartment was in such immaculate condition that they would be willing to give me no increase at all, this took months of me fighting and quite frankly I’d had enough. They only told me a week before my contract was due to end so I had already been forced to make other arrangements - when I told them I would be moving out they then tried to manipulate me into staying by making me believe that I had to give a months notice. After paying for legal advice, I found out this was false and I would be able to move out with no repercussions. A week after inspection when I moved out, they tried to take £171 from my deposit for the painting of one small wall mark that is classified as wear & tear. It took over a month of persistent emails, threatening legal action, and getting TDS involved for them to return the undisputed part of my deposit (which legally should have been returned in 10 days) - it could take 3 months for me to get the £171 back. Holding onto deposits for extended periods of time is a blatantly obvious scam, especially due to the landlord stating they were “extremely pleased” with the inspection a week before. This company have repeatedly shown they do not care for their residents wellbeing or safety, only for lining their own pockets - I would implore anyone to avoid at all costs.
5/5
GoogleHad a really positive experience with Johanne and Hannah. They’ve both been incredibly helpful, friendly, and responsive throughout. I really appreciate all their support and would definitely recommend them. Thank you both
5/5
GoogleCarl has always been very helpful with any maintenance queries or issues I have had, he is thorough and ensures everything works as it should!
Hi Lydia! Thank you for the lovely feedback! We're delighted Carl has been so helpful with your maintenance queries. He's brilliant at what he does, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
4/5
GoogleDecent enough building management, things happen as they should. Costs are however escalating in a slightly alarming manner without any communication as to why... On-site staff at Didsbury Point 4 are top drawer, the regular chap Mark is extremely friendly and takes great care of the building.
Hi Tom. Thanks for leaving a review, and the kind words about Mark. Your property manager can explain service charges and fees to you, should you wish to learn more. If you'd like to email me on info@urbanbubble.co.uk, I can assist with this. Thank you
5/5
GoogleWilliam Sutton is a really beautifully kept building, thanks to the building services assistant, Nick! The communal areas are really clean and visitors often comment about how well kept the building is, which is lovely. Nick is always really happy to help with any queries and is a credit to Urban Bubble :)
5/5
GoogleWanted to say a huge thank you to Nick for always going above and beyond. Such a kind, friendly face to see around, very grateful for all the hard work.
3/5
GoogleUrban bubble are okay.
Hi Ravneet! Thank you for your feedback! We're pleased you think we're okay. We'd love to know if there's anything we could do better or anything specific that stands out for improvement. We're always looking to provide great service, so please feel free to share any suggestions. Thanks from urbanbubble
5/5
GoogleWhen I was in Media City Heart I so this building was amazing.and clean. God smells. The cleaner was very helpful and friendly .
Hi Ika! Thank you for the lovely feedback! We're thrilled you had such a great experience at Heart of Media City. We'll make sure the team knows you've appreciated their work. Thanks from urbanbubble
5/5
GoogleCarl comes in every time with a smile and a great work ethic. Does a great job every time and goes above and beyond.
Hi Tori! Thank you for sharing your experience. We're thrilled Carl consistently brings such a positive attitude. His dedication to going above and beyond really does make a difference, and we'll make sure he knows how much you've appreciated his work! Thanks from urbanbubble
5/5
GoogleJohn at Ingenta is great, friendly and does a good job of keeping the building in shape (despite the best efforts of some of the other people living here). Always asks if everything is ok or needs doing. 👌 …
Thank you so much Tom, so glad John is doing such a great job!
5/5
GoogleOur ground is cared for by an inspiring individual by the name of Collin. Collin is a man who take his job seriously, but always has time for a laugh and chat. He’s done a terrific job in keeping our neighbourhood clean, safe and well informed.
Hi Hmza. Thank you so much for the review. I'll be sure to pass on your kind words to Colin and his manager. Thank you
4/5
GoogleThe Building could be a little warmer and more insulated but great place to live. The communal areas are kept clean and tidy, and the new building manager John is lovely. He does a great job, is very approachable and responds to any queries, quickly!
Thank you so much for leaving a review Ebony. It's great to see John's efforts being recognised!
5/5
GoogleJust left an apartment with Urban Bubble and can’t thank Mark - Vantage Quay, enough. Couldn’t of been more accommodating. Since he took over things have really improved and the dialogue between tenants and site management has been brilliant
Thank you James, it's always great to receive such wonderful feedback for one of our team members!
5/5
GoogleGreat service. Solves issues effectively and efficiently and urgently whenever we need any assistance. Glad to have this agency / company working for our company and residential building
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Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
