5/5
GoogleJohn the concierge is absolutely lovely. He is very helpful, and a genuinely nice person to talk to, I love seeing him when I pick up my parcels.
Trusted Agent profile Β· Wandsworth
Urban Bubble Wandsworth reviews
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767 reviews across 1 platform
45 London, Wandsworth, SW11 3SH
Part of Urban Bubble, see every office.
Urban Bubble's office in Wandsworth, at 45 London, is rated 3.6 out of 5 across 767 reviews on 1 platform, including 767 Google reviews rated 3.6.
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Reviews
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
Google5/5
GoogleThis is praise for a particular individual employee - NOT the company. I refer to JOHN ADAMS, Building Services Assistant. John is very professional, polite, and attentive to service needs. I have heard only good words about John from other residents.
Agent replied Β· 21 June 2024
Thank you Rosane. So pleased you've found John to be professional, polite and attentive!
5/5
GoogleUnbelievable and outstanding customer service from Carl. Very professional and very helpful . His steps of construction knowledge is wide ranging .
Agent replied Β· 16 April 2026
Hi Karis! Thank you for the fantastic feedback! We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
4/5
GoogleI've let my flat with Urban Bubble for 2 years Working directly with Adeeb has been fantastic! He consistently replies on time with clear/factual responses and is always able to give the correct information required whether that be necessary payments/repairs/correspondence with tenants or invoices I cannot recommended him highly enough. Brett
5/5
GoogleCannot rate our concierge at Vantage Quay, Mark Thwaite, highly enough. Always goes above and beyond, is never less than cheerful and is an absolute pleasure to deal with. It really makes such a difference when youβre a leaseholder of an apartment to have such a friendly and efficient professional to work with. Thanks Mark. π β¦
1/5
GoogleUrbanbubble took over a few months ago. Since then, stolen packages have increased, and management refuses to investigate or take action despite repeated requests. Unacceptable lack of concern for residents' safety and property. Would not recommend Urbanbubble at all
Agent replied Β· 21 June 2024
Hi Vincent. Thank you for leaving a review. I am sorry to read that you feel that management of the site has not been going well. I am struggling to find you on our system, so please could you send some information regarding which site live at to complaints@urbanbubble.co.uk to allow me to look into this. Thank you
3/5
GoogleQuick and good for getting us a booking and viewing. Made it quick and easy to get keys and stuff, but a bit slow on replying to messages.
4/5
GoogleQuick to respond regarding viewings and lettings and getting the tenancy sorted. A little slower sorting problems with the flat once moved in, but they're responsive to messages
5/5
GoogleCarl came round today to fix in issue with cabinet and dish washer sorted it fast had a catch up, always more than helpful!
Agent replied Β· 16 April 2026
Hi Khaliel! Thank you for the fantastic feedback! We're pleased Carl could sort everything out so quickly for you. We'll make sure he knows about your feedback!
5/5
GoogleCarl fixed our front door and helped us out with some other bits, sound guy π β¦
Agent replied Β· 16 April 2026
Hi Michael! Thank you for sharing your experience. We're pleased Carl fixed your front door and helped out with the other bits too. We'll make sure he knows you've appreciated his help. Thanks from urbanbubble
1/5
GoogleMy previous experiences have left me feeling that my concerns are not being addressed by Urbanbubble. 1. Service Charge April: Paid service charge for 14th September 2022 - 31st March, 2023. August: Paid for 1st July - 30th September 2023. September: Paid for 1st April - 30th June 30 2023 instead. October: Paid for 1st October - 31st December 2023. Three months' worth of service fees have been charged monthly since August 2023. Despite Cathy, the former employee, mentioning that service charges were supposed to be collected once every three months, the current practice contradicts this, with three months' worth of service fees being charged every month. The deduction of service charges has taken place without prior notification to landlords, creating the impression that funds are deducted randomly and arbitrarily from my rent without any discernible pattern. I initially raised this concern with Mr. Henry Thomas and Ms. Kate Campbell in September 2023, but unfortunately, my inquiries went unanswered. After persistent efforts, I finally reached Nicole in October. Nicole assisted me in contacting the accounts team, which took another month to confirm that they have been charging three months' worth of service fees every month since August. However, the accounts team has yet to provide an explanation for why they haven't supplied a schedule for these charges. I kindly request assurance that this issue will not persist when transferring the November rent to me. 2. November rent and rent deductions Section 21 was issued nearly one month later than requested, despite my early September emails to Henry. It was eventually resolved by another colleague, Yvonne, on 25th September 2023 when I managed to contact Urbanbubble during my lunch hour by phone. I suffered additional inconvenience as this tenant had a record of late rent payments, exacerbated by the delays caused by your company. Despite reaching out also to Kate multiple times concerning this matter, no reply was received. Finally, my ex-tenant vacated the apartment on 30th November 2023, without settling the November rent. Although I requested a full claim of the deposit, emails went unanswered until I called Nicole. She confirmed that the invoice was sent to the ex-tenant on 19th December 2023. Given the historical delays in Urbanbubble's service, I have lost my confidence in this company and will definitely not recommend this company to anyone else. AVIOD THIS COMPANY! 3. Fire door survey Regarding the fire door survey, I have been following up for more than a month, with my initial inquiry on 11th November 2023. I am puzzled as to why the project management team is taking over a month to provide a straightforward answer.
Agent replied Β· 21 June 2024
Hi Fion. Thank you for leaving a review. I am are that you have an ongoing complaint which we are currently dealing with, as we aim to ensure all of the issues you have raised are addressed. Please rest assured, we are working on this, and a full response will be issued to you once have had a full investigation. Thank you
1/5
GoogleEngaging with Urban Bubble has been nothing short of a nightmare. Despite almost two months passing since our tenants moved in, we are still embroiled in a relentless pursuit to reclaim the rent collected at the commencement of the tenancy. Their utter failure to maintain even a semblance of accountability and transparency is appalling. On the positive side, we are relieved that we refrained from using them for full management service or else this would be the state of affairs throughout the period of tenancy. Landlords stay AWAY.
Agent replied Β· 21 June 2024
Thank you for taking the time to leave a review. I am sorry to read that you have struggled to garner responses from the team on this matter. I cannot find details based on your username, so please could you email details to complaints@urbanbubble.co.uk to allow me to investigate and solve this for you. Thank you
5/5
GoogleJohn is managing our Radcliffe Apartment very effectively. He is very responsive and very helpful for all the tenants. Jonn is very hardworking person and always give respect to others. We are fortunate to have John.
Agent replied Β· 21 June 2024
Thank you for much for leaving a review. John will be over the moon to read your great feedback!
5/5
GoogleCarl was lovely and very thorough!
5/5
GoogleCarl is professional and really friendly
1/5
GoogleAbsolute nightmare of a company to deal with. Resided at TheHeart apartments for a year and experienced hot water outages for 5-6 weeks in total. Absolutely no communications nor compensation whatsoever! After you leave having the deposit refunded is a miserable endeavour. You are robbed in lieu of cleaning and maintenance fee even if theyβre OWN report will show the property been left in a very decent condition. Itβs been 2 months since Iβve moved out and still waiting to get my deposit. Communication is really poor and lazy. Please stay away from any properties managed by this company.
Agent replied Β· 21 June 2024
Hi Vishal, thank you for leaving a review. I am very sorry to read that you have struggled with the return of your deposit, especially given that the report stated the apartment was left in a good condition. Please could you email details of this to complaints@urbanbubble.co.uk to allow me to investigate. Thank you
5/5
GoogleCarl's service provided is excellent. He is very professional and has been a great help to us! Thanks!
Agent replied Β· 16 April 2026
Hi Wing Xu! Thanks for your lovely review! Weβre really happy to hear Carl was able to help. Weβll be sure to pass your feedback to him. Thanks from urbanbubble
5/5
Googleurbanbubble is best rental service I have ever experiencedοΌbecause of the excellent staff Lei Gao provided me with high quality service. She is full of enthusiasm for her work and will patiently answer all questionsοΌ I highly recommend Lei GaoοΌοΌοΌ
Agent replied Β· 21 June 2024
Thank you so much for leaving a review. I will be sure to pass on your kind words to Lei!
5/5
GoogleCarl did an excellent job resealing my bathroom, very professional, efficient, and tidy. Highly recommend!
Agent replied Β· 16 April 2026
Hi Zijing! Thank you for the great feedback and recommendation! We're pleased Carl did such an excellent job resealing your bathroom. His professionalism and efficiency really do make a difference, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble
5/5
GoogleAdeeb has been extraordinary. He is always keeping me in a loop with his quick responses. Thanks Adeeb for doing an amazing job.
5/5
GoogleI took the flight from Manchester to Larnaca with TUI, the flight was great, cabin crew were friendly and positive. Great experience so far!
5/5
GoogleAfter an extremely stressful few months trying to get an apartment in Manchester (many people seem to be wanting to move) and struggling to get to them in time, we were left with just a few days before our current tenancy ended. Lewis dealt with our situation and was able to get us through the process within the week we enquired, and we moved in just in time! Lewis was lovely, professional and always chased the referencing company and us to ensure everything got done as quick as possible. After such an uncertain period I couldnβt recommend enough, especially in comparison to other letting agencies weβve dealt with. We were comfortable and reassured and we couldnβt be happier with our experience. Everything was seamless from start to finish and exceeded expectations from property operators previously dealt with. Thank you Lewis!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have been using urbanbubble to rent our flat for the past two years. They have just helped us find a new tenant very quickly and efficiently. They have been really professional and efficient. We have been very happy dealing with urbanbubble, thank you! We especially want to thank Katie for her help. Since we have never rented out a flat before and therefore we have lots of questions regarding council bills and utility bills. Katie answered all the questions we raised very patiently and clearly. We really appreciated her help.PositiveResponsiveness, Professionalism
5/5
GoogleGreat Cleaner, leaves everything right and spotless. Good work ethic from the results I am overall satisfied
Agent replied Β· 16 April 2026
Hi! Thank you for sharing your experience! We're really pleased you're satisfied with the results. That's exactly what we aim for. Thanks from urbanbubble
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Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
