Trusted Agent profile · Wandsworth
★★★★★
767 reviews across 1 platform
45 London, Wandsworth, SW11 3SH
Part of Urban Bubble, see every office.
Urban Bubble's office in Wandsworth, at 45 London, is rated 3.6 out of 5 across 767 reviews on 1 platform, including 767 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
1/5
GoogleOver the last few months we’ve gone long periods without any hot water due to pipes bursting. Our building has clearly not had any work done since it was initially made and now we are suffering the consequences while they continue to profit.
5/5
GoogleBig thank-you to Mark from Urban Bubble for being a helping hand on our moving day. Mark is always quick to keep on top of things in the building
Thank you so much Eleanor, so pleased that Mark was available to help you move in!
5/5
GoogleJohn and his team are doing great job in Radcliffe house. They respond promptly to the request of residents. I'm really enjoying my stay. The building is super clean.
So glad to read that John and his team are doing such a good job at Radcliffe House. Thank you for leaving a review!
5/5
GoogleI recently worked with Lei Gao from Urbanbubble, my experience with her was outstanding, good communication was throughout the whole process. she is professional, polite and courteous. Really can not praise her enough. highly recommend!
Thank you so much Emma, we are delighted that Lei made the who experience easy for you.
5/5
GoogleI had a fantastic experience dealing with Claire Jones from Urban bubble. She owned my major issues in my flat and dealt with this professionally and was there every step of the way.
Hi Carolyn! Thank you for your feedback. We’re delighted to hear that Claire was able to support you and handle your flat issues professionally. We’ll be sure to pass on your feedback to her.
5/5
GoogleBig Thank you to Mark the caretaker of Albert House, Didsbury who works for Urbanbubble. Was prompt to my recuse when I needed him and went out of his way to help me. A diligent worker and overall great person. Cannot say thank you enough
Hey Vivek! Great to hear Mark was able to help you out. Thank you for your kind words!
5/5
GoogleCarl came to fix the drawer and was very efficient and friendly!
Hi Holly! Thank you for your feedback. We're pleased Carl was so efficient and friendly. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
1/5
GoogleThe MD of Urban Bubble Michael Howard wrote an article in the Manchester Evening News a few years ago stating when he had an apartment that he felt he was just a number and not a house holder or a person and felt he did not belong or felt he had no rights or his views were not listened to. Since Urban Bubble have taken over running the service of the housing site at Brierfield Court Withington Manchester the Service Charges have gone from being reasonable to Extortionate a rip off. I will repeat what Michael Howard said with my own feelings that I feel his company is only interested in making profits at the expense of the owners. He said he felt that the owners of his residence did not care about the residents and that is how I feel and other residents feel
Hi David. Thank you for taking time to leave a review. I was very concerned to see how disappointed you are with the increase in service charge at Briarfield Court. The main reasons for this are both the buildings insurance and communal electricity. The buildings insurance has increased due to numerous claims which have been made, for things such as roof leaks to vandalism to the gates. We have done our best to avoid these situations, and have placed mitigating factors in place since, however they were unfortunately outside urbanbubble's control. Communal electricity, as with everywhere, has spiked and impacted the site. We are constantly monitoring this, and make all decisions based on what is best for our customers. Along with these two main factors, many services which the site benefits from have risen, in line with inflation such as gardening costs and general maintenance. If you do wish to discuss this further, please do not hesitate to contact the team on 0161 543 8500. Thank you.
1/5
GoogleAvoid this agency! Our apartment had a lot of severe, unsafe issues like leaks and black mould growing in many places in the apartment which we reported many times. They were very bad at communicating when trying to fix these issues and were not helpful at all to us tenants. we felt completely mistreated and were living in unsafe conditions which they did not seem to care much about. After a long period of none of these issues getting resolved, their best solution was to drop the apartment so they don't have to deal with us or the apartments issues anymore. I can't stress enough to not sign an apartment with Urban bubble.
Hi Elsa. Thank you for taking the time to leave a review. I would like to apologise for the issues you faced during your tenancy. I am aware that we tried to work with your landlord to get these issues fixed as a matter of urgency, however this was difficult as funds were not available. As you'll be aware, we did ask the landlord to release you from your contract, due to the living conditions, which was then agreed. We are regretful that this experience had such a negative impact, and will be reviewing our processes due to this situation. Thank you
5/5
GoogleRepair to the shower by Carl, quick and effective. Very happy
Hi! Thank you for your review. We're pleased Carl repaired the shower quickly and effectively. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleExtremely professional service! Carl diagnosed the issue quickly and fixed it perfectly.
Hi Yuli! Thank you for the fantastic feedback. We're delighted Carl could help fix the issue quickly and professionally. He's excellent at what he does, and we'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
GoogleGreat service from the letting team at Urbanbubble , they deliver time on time 👍👍 …
5/5
Googlei’ve been trying to install a shatafa for days and Carl did it in minutes 👍 …
4/5
GoogleUrbanbubble are always very helpful and friendly. I would highly recommend them when looking to rent quality lettings.
5/5
GooglePerfect service from Carl, came early and solved the issue within minutes top top bloke
Hi Ryan! Thank you for sharing your experience. We're pleased Carl came early and solved the issue so quickly for you. He's brilliant, and we'll make sure he knows you've appreciated his service!
5/5
GoogleBrilliant service by Carl. Very good work and the blinds are properly fixed in place.
Hi Gargi! Thank you for the great feedback! We're pleased Carl provided brilliant service. He's excellent at what he does, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble
5/5
GoogleVery good communication and excellent job done by Carl !
Hi Anita! Thank you for your fantastic feedback. We're pleased Carl did such an excellent job for you.We'll make sure he knows about your feedback. Thanks from urbanbubble
1/5
GoogleAVOID UrbanBubble are a joke. The management services they offer of apartment buildings is non existent. Our apartment building is regularly without hot water, broken lifts, broken entrances, and all we ever receive is a sub-par apology on an app that they don't actively monitor or respond to tenants on. It's a disgrace that over the past year of living in a building we have had to deal with no hot water for up to 1 week because you choose to be stingy and pay a "preferred contractor" who is unable to do the job properly.
Hi Shelby. Thank you for leaving a review. I was very concerned to learn of your dissatisfaction regarding issues within your building, particularly the issue surrounding a lack of hot water. Please could you send an email to info@urbanbubble.co.uk with details of your building so I can take a look into this. We have contracts in place with preferred suppliers, which are chosen via a stringent procurement process, based on a number of factors, which means we rely on their services. Feedback such as this is invaluable to us, as I will be relaying this to the contractors concerned. Thank you
1/5
GoogleFirst rental with UrbanBubble after hearing mixed reviews. Firstly, upon collection of my keys I was waiting an hour. This was after I was able to inform them I was missing certain fobs for the property. Even then, I left with incorrect non-working fobs and had to request those later. To their credit, new fobs were issued within a week but this shouldn't be an issue for a new tennant. Between the fobs, parking and bin access there was zero knowledge on the property. Secondly, an issue with my window not being able to be opened was pointed out when I moved in and was told would be fixed. It's now been over 2 months and still not been fixed after multiple chases. I've chased Elena multiple times and while I don't believe it's her fault, I've been blanked by her on two seperate occasions now.
Hi Declan. Thank you for leaving a review. Please accept my apologies that our service fell way below what we would expect. Moving into a new property should be an exciting time, and we are here to make the experience as easy as possible. I have spoken to the team to understand what went wrong, and will be using your feedback to allow us to learn and grow. Please could you email info@urbanbubble.co.uk with details of your apartment so I can look into the issues surrounding the window. Thank you
1/5
GoogleEmbarrassing, poor excuse of a company. AVOID AT ALL COSTS. I live in a building where I have been left with no water/no hot water for 3+ days, 3 times this calendar year. the company does not care and uses cheap contractors who take days to fix an issue, yet still manage to not actually fix anything. They do not care, or communicate and if they do it's some dead apology like "thanks for being patient sorry for the inconvenience" ???? They have no care for tenants and as a result we live in below standard conditions for a ridiculously high amount. If anyone thinks over £1000 a month in rent (before bills) is acceptable for no hot water, parcels stolen regularly, and a broken front door that is left open all hours of the day/night then this is the company for you!!! Also, if you love broken lifts that have to be fixed constantly, that's a bonus as well. ABSOLUTE JOKE.
Hi Lucy. Thank you taking the time to leave a review. I am very sorry to read that you were unhappy with our services, and I was particularly concerned to read that your building has been without hot water for extended periods of time. Please could you send an email to info@urbanbubble.co.uk, to allow me to look into this. The amount of issues you have listed is unacceptable, and for this I would like to apologise. We pride ourselves in our buildings, so to learn of these issues was severely disappointing. Thank you.
1/5
GoogleI don’t usually write reviews but I have tried to address this countless times with Urbanbubble and still have had no resolution from them. I moved into my apartment in March with no blinds in my bedroom, I was told this would be fixed within the week I moved in. It has been 4 months and my blinds have still not been installed, I can’t sleep in my room as there is no privacy and I can’t get sufficient rest as it gets light early. I have emailed and rang urbanbubble numerous times to which I’ve received no response and the one time I actually got to speak to someone they said they’d contacted the contractor to get in touch with me, it’s been another 3 weeks since then and I still haven’t had any updates. The unresponsiveness is so unprofessional, definitely wouldn’t recommend renting with them.
Hi Nadya. Thank you for leaving a review. I was very disappointed to read that you feel our service has been lacking, and that you have struggled to gain responses from our team regarding the installation of blinds within your apartment. I have asked the team for an urgent update regarding this, as it falls well below the standard I would expect. Please accept my apologies for the stress and inconvenience this has no doubt caused. I will ensure a member of the team is in touch with you as soon as possible. Thank you
2/5
GoogleHave been using them for 3 years now to manage a property I own as I am currently living in the states. They did a good job in finding a tenant but their communication and responding to emails is atrocious. There are many examples of this, but the most recent was in March when I reached out to discuss a new contract for the tenant. They came back to me and said they would follow up soon with a response. It's now June (nearly July) and I have followed up 6 or 7 times to every email address I can find, and still had zero response. I'm not sure why I pay a management fee to this company considering they show zero effort in speaking to their clients. I just hope they treat their tenants better.
Hi Aaron. Thank you for taking the time to leave a review. It was very concerning to learn that you've been struggling to receive a response from the team, especially after such a long time and regarding important information. I have asked for one of the team to contact you directly, however if you wish to add anything else, please email me at info@urbanbubble.co.uk. Thank you
5/5
GoogleCarl did good job in fixing the link on the sink!
Hi Zixuanxuan! We're pleased Carl could get your sink sorted for you. We'll make sure he knows you've appreciated his help. Thanks from urbanbubble
5/5
GoogleI have lived in my apartment for 18 years, urban bubble have managed us for 12 years now and they resolve any issues straight away. Ness is our property manager and is amazing.
Thanks so much for the review Michael!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
