Urban Bubble Wandsworth reviews

★★★★★ 1/5

Google

Very poor property management. Issuing the digital agreement with multiple hidden traps. So, the average deposit return time is 4 months. As they need to return the deposit within 10 working days of agreeing the deductions, they will release the checkout report only after 3 months even if it is excellent and will respond to your emails once in 2 months. You could prefer this property if one month deposit is of no value to you.

Berclin · 25 October 2023

★★★★★ 5/5

Google

Had a pleasant experience getting my curtains installed by Carl. happy with the result

Jamie · 16 February 2026

★★★★★ 1/5

Google

AVOID! Wish I had- they haven't resolved an issue with a parking fob for months which means I've had to park my car where it isn't safe and now resulting in a slashed tyre and vandalised car. I pay for a spot with parking but the car park has always been unreliable since I've moved in- issues with the fob, issues with the sensors not letting me out etc etc. They have the audacity to then request a £50 fee for a new parking fob when it's been faulty from the beginning... the worst company out there- do not trust them.

Lucy · 22 June 2023

★★★★★ 1/5

Google

Very bad. Avoid at all costs. I moved out more than 2 months ago and have been calling and emailing relentlessly to get my deposit back. No replies to emails, I call the office they tell me I can’t speak to anyone about this on the phone and I have to email, but no one is responding to my emails. In 2 months, i’ve had one useless response. Will I ever get my money back? I think i might have been scammed.

Daniel · 22 June 2023

★★★★★ 1/5

Google

Slow response to enquiries, our solicitors asked them to sign a form for us to complete buying our first home. The form has with them for more than 2 weeks now and if it is not signed in the next week (which I'm not holding my breath for) we will be homeless. Update: after 3 weeks the forms came back signed but in the wrong place. The incompetence of this company is beyond belief. I would avoid renting with them if it takes them this long to sign a single form.

Sam · 22 June 2023

★★★★★ 1/5

Google

If I could rate Urbanbubble (and Local Lettings) zero I would. I have moved out of our unit in Manchester (Castle Irwell) more than 2 months ago and have yet to receive our refund after receiving and signing notification that our full refund would be made available. £1,400 is not a small amount of money and with the cost of living crisis it is mind blowing that this company feels its acceptable to hold on to our deposit for so long!!! Do not rent from Urbanbubble and Local Lettings in Manchester!!

Kerrin · 22 June 2023

★★★★★ 1/5

Google

Terrible management company. AVOID! I had issues when they first took over the management of the building as statements were only sent to the address (which I did not live at) and not my email address. They finally sent me an invoice which was too much in one payment for me. They did not reply to emails and were very difficult to communicate with and emails not answered despite trying to resolve the issue and come up with a payment plan. After a complaint was made, to Urbans Bubbles credit, they acknowledged that it was poorly dealt with, and we agreed a payment plan. Therefore, I was happy with the resolution and did not leave a review. Since then, I have made a regular payment every month to cover costs, however service charges have increased considerably, insurance is now not included in the service charge and client admin fees have been added meaning that my regular payment did not cover the costs. I then hear from their lawyers demanding full payment and late charge and legal fees. I contact Urban Bubble to arrange to make payment immediately, but they claim they are not able to discuss the file as it is with their lawyers. Shocking behavior and totally unorganised. Very poor management and it is no shock to see so many bad reviews of Urban Bubble all over the internet.

Michael · 22 June 2023

★★★★★ 1/5

Google

I rented an apartment for one year, and I checked out about 2 months ago, I contacted urban bubble to talk about my deposit, and after half a month they sent me the Check-out Inventory Report and told me to wait for the quotation, and now 2 months passed, I got nothing about the breakdown of charges, although I call them many times and sent several emails, NO ONE gives me to respond! Soooo angry about it, they will never fulfil their promises！

Yuqing · 22 June 2023

★★★★★ 5/5

Google

I’ve lived at Freshfields for little under a year now. It’s a nice area and the apartment block is kept clean and organised by Mark and Ste. The only criticism I have is that it’d be handy if they could be here more often than two days a week in case of an emergency with one of the doors or if the lifts were having issues which they do from time to time in an older building. I text mark about getting a new car earlier and needing a parking spot assigned. I checked a time with him when was suitable to pick up my permit. Left my apartment to check in about this and he already had it in hand sorted and was on the same floor I’m on - couldn’t be more helpful to be honest. Deserves the five stars

Callum · 22 June 2023

★★★★★ 5/5

Google

Our building has been managed by Urban Bubble for several years, they took over from a property management company that were only interested in fleecing the building lease holders. Our building was one of the first in Manchester to have the cladding replaced due to the major work and effort put in by the Urban Bubble team. Their Property Team led by Charlotte Sleap have carried out an amazing job handling not just the day to day problems of a large apartment block, but also overseeing and advising in our ongoing legal problems with the free holder. I have no hesitation in recommending Urban Bubble and Miss Sleap.

Jim · 22 June 2023

★★★★★ 1/5

Google

I hope whoever lives at 45 Jutland House in Manchester reads this. Urban bubble are simply the worst property management company in Manchester. I experienced a full year of hell. They left me without hot water for 16 weeks. I have now only just received my deposit back after leaving the property at the start of June (almost 6 months) to which they deducted £180 for cleaning. This was down from the original £282 'professional clean' scam they tried to charge us with for a bit of dust left in the wardrobes. Not to mention they tried to charge us £99 for lightbulbs, I would never spend £99 on lightbulbs in 15 years let alone 12 months. Your landlord is just as bad also. Fishing around for the cheapest price for a boiler because he is a stereotypical tight landlord (this left us without hot water for 16 weeks). And finally, to wrap up a terrible 12 months he then increases our rent by just under 20% (£925 to £1100) and says if we don't like it leave. Peter Dawson you are a tosser. So please if you're reading this, get out whilst you can and for anybody looking to use urban bubble that is reading this, please stay as far away as you possibly can. If I could give 0 stars I would :)

Chris · 22 June 2023

★★★★★ 3/5

Google

Generally not too bad however they charge Service Fees in advance and expect payment within a month. Any late payments are promptly referred to the lawyers who will charge fees in addition to the £150 fees which are applied by Urban Bubble. As a Leaseholder for over 10 years, I fell into this trap because I chose to receive email correspondence and did not notice the Final Notice in my inbox. It would be much better if they could send a copy of the Final Notice in the post (even if you have agreed to have email correspondence), to make sure the client has been properly notified. For the time being I have decided to receive all correspondence in the post which will doubtless be more expensive for Urban Bubble.

Brian · 22 June 2023

★★★★★ 5/5

Google

Having lived in the same place for 30 years we have had numerous managing agents throughout the years - some truly awful, some just about adequate. We moved to Urbanbubble about 10 years ago and can say they ‘do what they say on the tin’ insofar as they are responsive and easy to deal with - from experience it seems a lot depends on the individual you get as property manager at the managing agents, it shouldn’t be like this but it is; in recent years we have had a girl called Vanessa and she is head & shoulders the best we’ve ever had.

Neil · 22 June 2023

★★★★★ 5/5

Google

I am a landlord and Urban Bubble (UB) manage the building in which we own an apartment. They do not manage the property in terms of tenants and lettings, so my interaction with them is purely through service charges and building maintenance. In the last few months they have dealt with major issues affecting the building caused by external third parties resulting in major power loss which required moving affected occupants to hotels overnight. Although a huge inconvenience for those affected, UB's communication was excellent with daily sometimes twice daily updates until successful resolution. It was a tough test for which they responded extremely well. They are also on the ball with updates on changes to building legislation and how it affects the management of the building and potential service charges. There are still issues that affect the building resulting from poor construction which they are trying to actively resolve. My interaction has been positive and I would like to thank them.

Rachel · 22 June 2023

★★★★★ 1/5

Google

I would give half a star if I could do! Avoid at all costs. Rental process seemed so straightforward and hassle free. Until it came to moving out of the property. We were backed into a corner when our 12 month lease was up and was told despite the fact our tenancy agreement stated we would be on a 30 day rolling contract, we were told to resign for a further 12 months or move out. When handing keys back I was told I couldn’t have a final meter reading as it was “too dangerous to get it”. I was told to wait TWO MONTHS for this, what use would that be!? To this day we vacated the property over two months ago and have not seen a penny of our deposit refunded. One day we get told they are waiting on an invoice from contractors to tell us what the repairs would cost and then within a week they tell us the contractors haven’t even been to the property. They tell us we are to receive a refund, then a week later we have no refund in our accounts. All topped off by staff who couldn’t care less.

Lewis · 22 June 2023

★★★★★ 1/5

Google

Wish I could give 0 stars. Me and my flatmate moved out of our property over 2 months ago and have still not received our £1200 deposit back. One of my friends has also not received their deposit back from an urban bubble property for 6 months. The impact that the incompetency of this company is having on young people renting in Manchester’s mental health is DISGRACEFUL. They delay returning your deposit by ignoring your emails or telling you the accounts team is processing the payment but then another week passes and the deposit has not been returned. Given the circumstances of the cost of living crisis - this company has proven itself to be evil and lacking in compassion. I don’t know how people can work here with a clean conscience.

Casey · 22 June 2023

★★★★★ 1/5

Google

I would avoid this company at all costs. They are an absolute shambles in every possible way. They do not provide the services that they charge for, and then they cannot even publish accounts within the legal limits. When they fail to deliver services that leaseholders pay for they just come up with excuses instead of doing something about it. In any other industry they would have gone out of business. It sums it up that the Property Manager in our building is so useless that his Step Mum had to take over.

Jack · 22 June 2023

★★★★★ 1/5

Google

Horrendous company, ignores emails from both tenants and landlords. After our lease ended they ignored our emails (which we sent to three different email addresses belonging to them) about returning our deposit, even after the landlord emailed that he was happy for us to get it all back. They also didn’t send us our Tenancy Deposit Protection Certificate at the start of the lease which we didn’t realise until we were trying to get the deposit back (though they did insure it, they just never gave us the details). After three months we sent an email stating that if we didn’t hear back from them by the end of the week we’d take legal action - strangely enough, we heard back from them within a couple hours with some bull excuse 🙄. Don’t be stupid like us, if they’re ignoring your emails put a dispute in with the TDS before the three month time limit ends.

Cliodhna · 22 June 2023

★★★★★ 1/5

Google

Extremely terrible service. Left my apartment at Burlington Square back in December 2022 and till today I have not received my deposit back. I keep chasing management with calls and emails and all I get is “I will get back to you at the end of the day” and guess what? No one gets back with an update. If I could give this Company 0 stars as a rating I will more than happily do so, what a shame! UPDATE: This company is a complete scam! Even though they replied to my review and told me to send them an email at the address provided, no one bothered to even reply within a whole two weeks. They still ignore all my emails and calls repeatedly, therefore I have raised a dispute against them with TDS (Tenancy Deposit Scheme). I urge everyone who is reading this review and experiencing the same problem to go ahead and raise a dispute also in order to get your money back! Any form of communication with them is useless and is a complete waste of time!!!

Hani · 22 June 2023

★★★★★ 1/5

Google

It is very hard to communicate with Urbanbubble and instead of them managing your property, you feel like you are constantly chasing them and therefore managing your own property whilst paying someone else. Often their telephone lines ring off with no answer machine (especially on a Friday). If you email them, they may or may not respond, and don't answer all of your questions. They did not send me my contract for 5 months (after many requests) and they did not take the meter readings at the beginning of the tenancy which caused me a lot of stress and financial loss. I am still waiting to hear what work has taken place at my property after many attempts to find out. I just hope my tenants are getting a better service than I am as the landlord.

Jane · 22 June 2023

★★★★★ 1/5

Google

The worst communications I've ever dealt with as a letting agent (and lets be honest the bar is never *that* high). No one answers the phone, it just rings out, emails go unresponded to. A basic repair job in our flat has dragged on and left us without a kitchen tap for 2 months now - 1 person came 2 weeks in, made it worse, then another no-showed and nothing since, no urgency or concern. We signed a new contract and had to email several times to ask for a link to pay the rent (which went unpaid for a month - and we wanted to pay!) - dunno what the landlord would think of that. Would avoid at all costs in the future.

Gary · 22 June 2023

★★★★★ 5/5

Google

Jhon from UrbanBubble is great. He is amazing , always ensure that the building is maintained very well,that too regularly. He is very interactive and smile full, that gives feeling of someone is there like a go guy for building related issues. He hears , and importantly responds as soon as possible. Thanks for his support and care. I would like to give 10 of 10 if I could rate his service. Regards Yuvaraj

Yuvaraj · 24 November 2023

★★★★★ 5/5

Google

Carl repaired our shower head, quickly and efficiently, very professional

Isaac · 16 March 2026

★★★★★ 1/5

Google

If you ever see an apartment from urban bubble, whether they own it or just manage it, RUN AWAY! It's by far the worst managing company I have ever had to deal with. I lived in 2 properties managed by them in Manchester and both had the same problems: no care, noises, parcel stolen, cars broken into, bikes stolen, people going into the building,.... Also if your property group on Facebook is managed by urbanbubble, just expect them to delete anything that will make them look bad...NegativeResponsiveness, Quality, Professionalism, Value

Léna · 22 June 2021