Trusted Agent profile · Wandsworth
★★★★★
767 reviews across 1 platform
45 London, Wandsworth, SW11 3SH
Part of Urban Bubble, see every office.
Urban Bubble's office in Wandsworth, at 45 London, is rated 3.6 out of 5 across 767 reviews on 1 platform, including 767 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleHave been with Urbanbubble since they took over our development. A very proactive and professional company that is well ahead of its competitors. Having recently needed a quick turnaround on information required for the sale of my property I found their legal team and in particular Sarah and Kaleb brilliant with accommodating some last minute requirements. Thanks to everyone for going the extra mile. I would certainly recommend Urbanbubble services
5/5
GoogleCarl, nice helpful guy, help me fixing issues in my room.
5/5
GoogleA very effective and excellent team. Thank you for your great work
5/5
GoogleVery patient and helpful and did not once make me feel uncomfortable
5/5
Googlecarl is very professional
Hi! Thank you for your positive feedback. We’re so glad Carl was able to provide a helpful service. Thanks from urbanbubble
5/5
GoogleSteve was incredibly helpful assisting us clean up after our office was damaged. He was generally so happy to assist and we really appreciated it! Thanks Steve
This is great Samia, so glad Steve was able to help you!
5/5
GoogleCarl did a good job.
Hi Ziyuan! Thank you! We're glad Carl could fix the leak for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
1/5
GoogleIt’s been over a month since my tenancy ended (1st Nov) and I still haven’t had my inventory check out or deposit of £1,355 released. The contract states any deductions to be raised within 10 working days of the tenancy end. The IVR telephony system doesn’t work with options leading to dead ends, emails and voicemails ignored as well as formal complaints that they say have an SLA of 3 working days. Whenever I do get through to Zak, the property manager responsible for Oxygen Tower, I’m told it’ll be dealt with by close of play. I’ve raised a dispute directly with the TDS scheme as I am getting nowhere with Urbanbubble.
5/5
GoogleStaff are very helpful esp John is helping me to get my parking issue sorted at Rylance Street. Much appreciated.
Thank you so much!
5/5
Googleamazing staff especially opsy.
Hi Joud! Thank you for your feedback ! Opsy is amazing, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
1/5
GoogleHaving been a leaseholder for 3 years with an apartment managed by urban bubble, I can safely say (as would all the other leaseholders in my 3 block apartment building), that clueless would be the word to describe this company. I genuinely cannot believe any 5 star/ positive reviews on here. Mismanagement from top to bottom including financial inaccuracies have meant that we have consistently be subject to improper payments leading numerous people to sell their apartments. There’s an entire list of problems I can go into, but there isn’t enough space on here. So pleased that we are soon to see the back of them. Word of warning from two very normal and professional people here, if you are about to move into a building managed by UB, you have no idea the trouble you are getting yourselves into. You’ve been warned.
5/5
Googlecarl did my maintenance, he was great!
Hi Nadia! Thank you for your lovely feedback. We're pleased Carl did a great job with your maintenance. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
1/5
GoogleAVOID AT ALL COSTS. Please make sure you read the 1* reviews here so you do not make the same mistake that so many others have. This company should not be trusted. Their management of our development has shocking to say the least, we have collaborated to give them notice and have them removed - news that has been very well received by leaseholders and renters alike in the building. I do not believe the 5* reviews here, I wonder if UB have offered financial incentive to leave these. Ignore at your own peril.
1/5
GoogleSince the beginning of our tenancy, we have been provided with an inaccurate inventory listing, describing the property as having a back garden, despite it being a one-bedroom flat with only a balcony. This discrepancy misrepresented the actual features of the property. Our tenancy was initially scheduled to begin on August 1st, and we were assured we would be able to move in by that date. However, due to an unavailability of a couch, the move-in was delayed until August 8th, leaving us without accommodation during that period, an inconvenience that was not considered. Upon arrival, the flat was not adequately cleaned. The carpet had visible stains, which we raised during the initial viewing, yet no action was taken. The windows were extremely dirty, and a broken mirror was left in the property without removal. During our tenancy, the washing machine broke, and it took several months for the landlord to replace it. As a result, we incurred nearly £400 in laundry expenses, costs we would not have had to bear if the washing machine, included with the property, had been repaired promptly. Given the circumstances, we believe it is fair to request reimbursement for these additional expenses under Loss of Amenity. Although we provided receipts for all laundry expenses, our request for reimbursement was ultimately refused. After vacating the property, the letting agent attempted to charge us for screws in the wall that were present upon our move-in. Additionally, they are seeking to charge us for a broken blind, despite the inspection representative confirming that this would fall under routine maintenance and that we would not be responsible. Overall, the experience highlighted poor management practices and a tendency towards unjustified charges. While the staff were helpful at times, they often appeared unaware of proper procedures and unclear in their responses. I would strongly advise against working with this letting agent.
5/5
GoogleCarl did my shower head Thanks
5/5
GoogleWould highly recommend John who looks after my building Radcliffe house. He is always friendly and willing to help!
Thank you Niall!
5/5
GoogleMark does a really good job at freshfields always helpful and kind. Thanks so much Mark always does his job with care and attention. Laura
Thank you for leaving a review Laura!
5/5
GoogleLei is a very nice person. Every time I have any questions, she always responds warmly, patiently and timely. I really appreciate her hard work.
Thank you for leaving a review, Eva! I will be sure to pass your comments onto Lei
5/5
GoogleDealt with Ally for our move and she was absolutely fantastic! Helpful and responsive and any requests or questions were dealt with promptly. Highly recommend!
Thanks so much Nick, I'll be sure to pass on your comments to Ally!
1/5
GoogleNot sure how this company are still allowed to operate, would not be surprised if they end up on a panorama documentary soon. I would avoid any property/building where they are managing it at all costs. They have taken ours into the gutter over the past few years, leading to us giving them notice to terminate their contract. Must be sharing a single braincell between them, no other explanation as to how they can be this incompetent. The 500+ residents here are planning a party as soon as the notice period is up and we have a new, competent management company in place…that’s how bad things have become.
1/5
GoogleScammers. We moved into our apartment building as all the fantastic amenities attracted us. Fast forward a few months and these have all been taken away from us due to 'Directors not approving the budget.' We are currently without a pool, steam room, sauna, jacuzzi, cinema room and post room. Currently, the post room door is left open with everyone's packages sat in there. We pay a substantial amount of money for our rent and are getting nothing which we were promised. Also the concierge's have had their hours cut so there is no one on reception, the front door has broken (again) so the building is left unprotected, with the parcel room door wide open which is very safe! Thanks Urban Bubble!
1/5
GoogleQuite possible the worst property management service we have used. For over a year now we have tried to get in contact with the company regarding selling the property. They are poor in replying to emails and phone calls and no one seems to know what’s going on. These guys are very poor, and if you are after a stress free service that works, go with someone else.
Hi Ben. Thank you for leaving a review. I am sorry to ready that you have struggled to make contact with us. I have asked our legal team, who assist with property sales and they don't currently have an open case for you. Please could you email details to legal@urbanbubble.co.uk as your earliest convenience to allow them to look into this for you. Thank you.
1/5
GoogleI am a Director of a Management Company in St.Helens. Urbanbubble have been responsible for my development for a number of years. Over the past 12 to 18 months, the standard of service has gone from mediocre to shockingly poor, particularly the performance of the management / senior management team. If you are considering urbanbubble and you want a reference site, you want to see the facts, the evidence that backs up what I’m saying , then ask them to point you in my direction.
1/5
GoogleIn September 2023, my roommate and I rented a 2-bedroom apartment at Axis Tower, with Urbanbubble as the managing company. We vacated the property and completed a cleaning on August 14, 2024. A few days later, we received an inspection report, stating that any deductions would be communicated to us. Our contract clearly stipulates that any deductions will be notified within ten days after moving out, and once an agreement is reached between the landlord and tenants, the refund should be processed within another ten days. However, we received no updates. On October 7, we visited the Urbanbubble office in person. A staff member informed us of a deduction of over £300, leaving us with a refund of £1,511. We agreed to the amount, and she told us that they would process the refund immediately. It seemed they would not have processed the refund had we not visited in person. After returning home, there was no further communication. I sent emails without a response and called, only to be told that they would send a contract to confirm the refund amount. After signing, they assured us the funds would arrive by October 22. However, the money never came. On October 25, I visited the office again. A staff member told me that the account team had miscalculated by £10, meaning we would only receive £1,501. I asked how they planned to address this, and she suggested signing a new contract. I requested that she send the contract in my presence. After a while, she informed me that she had spoken with the account team, and they would proceed with the original contract, so no new contract was necessary. When I asked when I could expect the refund, she mentioned it would be processed last Friday or this Monday. It is now Tuesday, and there has been no update. Upon checking Urbanbubble’s reviews on Google Maps, I found that many others have also experienced delays in receiving their deposit refunds.
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Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
