Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleURBAN TROUBLE
Wish I could give zero stars. The whole of Nuovo building Ancoats has had x5 power cuts to the whole building in the last month. This last time we have had no power, hot water or heating for over 24 hours.
Poor communication as to what is actually happening. Keep telling us everything is fine and fixed while we sit in the dark. Residents have had to cancel work if they work from home. Unable to shower or cook.
Absolutely no idea what is going on and whether it continues. Had to keep battery packs charged just in case the power goes out again.
Stay away. Shocking company.
Devi · 22 June 2022
Agent replied · 21 June 2024
Hi Devi. Thank you for leaving a review. We are truly sorry for the issues you have experienced on site. The lack of power is a huge inconvenience, and we totally empathise. We have had contractors on site for the last 2 days, as we look to rectify the issues. We are sorry that our communication hasn't met your expectations over this issue. We have posted updates on our app, however it's been difficult, as we have been unsure as to when the power would fail. We currently have a member of staff in the lobby until 15.00 to answer any questions or concerns, or you are of course welcome to reach out to the team on 0161 543 8500. Thank you
★★★★★ 5/5
GoogleI have lived in Advent 2 for about a year now and one thing which I have found to be absolutely exemplary is the service provided by Nick, who is the building service assistant. Nick goes above and beyond to try and help, even when it was not part of his role. Even if he has been unable to help, he will always point me in the right directions as to who I need to speak to. He is very polite, friendly and very professional.
Mohammed · 22 June 2022
Agent replied · 21 June 2024
Thanks for the great review Mohammed. We will be sure to pass your comments over to Nick.
★★★★★ 1/5
GoogleDon't rent with them, no matter how nice the flat is!
I recently moved in to a flat managed by them in a building managed by them and there have been never ending problems and getting hold of anyone to help is impossible/useless.
In the 3 months I have been here we had to deal with:
A broken bed for more than two months which as left broken by the previous tenants.
A toilet that broke and took over 5 days to bring anyone to fix it.
Elevators that break constantly.
And finally 7 power outages due to building failures in the span of 30 days. Some lasting over 20hrs.
The flat is nice but getting UrbanBubble to fix things is a nightmare and is not worth it.
Carlos · 22 June 2022
Agent replied · 21 June 2024
Hi Carlos. Thank you for leaving a review. It was really disappointing to read of your dissatisfaction. We pride ourselves in our buildings, so it was a shock to read of the issues you've experienced. We do, of course, empathise and understand how these things are a great inconvenience. Whilst all of the issues you mentioned have been rectified, we would like to apologise for the length of time it took for this to happen. We would like to assure you that the length of time taken was an anomaly, and not a regular occurrence. The power outages were caused by a faulty isolator on the 11th floor, which took some time to locate, as we manually had to check each floor. I would urge you to call the team directly on 0161 543 8500 if you have any further issues, or which to discuss anything. Thank you
★★★★★ 2/5
GoogleGood service if they ever respond to emails or calls. My tenant they found me seems to be always late for rent and I am never informed unless I chase why there hasn't been money put into my account this month. Sometimes takes over a week to get a response. I think anyone would expect a much better level of communication when hiring a management team. Have been trying unsuccessfully to call and email again this week. Need to do better.NegativeResponsiveness
Aaron · 22 June 2022
Agent replied · 21 June 2024
Hi Mr Collins.
Thank-you for your feedback, all feedback helps us grow. We are glad to read we do provide a good service, although, we are gutted that overall you are not happy with the speed of our communications.
Our colleague, Kyia, will give you a call to discuss your tenant and their late payments, please be assured that we regularly chase late payments and work hard to protect the homes our clients rent out. Kyia does believe we have been in touch regularly about this and has given advice on how to move forward.
We apologise for not being quickly available over the past week. Our office was closed over Christmas and New Year, so we are just clearing a back-log of e-mails now. Have a great week - urbanbubble
★★★★★ 5/5
GoogleNick is very helpful and friendly around the building. He does a top job and is a top guy.
Dan · 21 March 2025
★★★★★ 1/5
GoogleIf you're dealing with Xavier - just don't take the property.
He genuinely has 0 clue what he is doing. He was 30 minutes late to our viewing and I saw him outside on the phone and he tried saying he only just got there. He laughed at us down the phone because we stated the property is not in a good condition.
It's clear hes never worked in property before and hasn't received any form of training.
As for UrbanBubbles apartments - they are nothing like the videos they send. They are awful. Avoid at all cost.
Joshua · 15 September 2024
★★★★★ 5/5
GoogleI would like to thank Urban Bubble for the excellent service since they took over the Management Contract for City Point 2 in Manchester. They have excelled with a high quality and professional service.
In addition the Management of the very complex Fire Safety issues and their handling of the claim for funding from the Government Safety Fund has been exemplary.
Many thanks.
Paul · 22 June 2022
★★★★★ 5/5
GoogleCarl did a great job
Swathik · 17 September 2026
★★★★★ 1/5
GoogleThe worst, most unprofessional, unresponsive, negligent, disgraceful to the phrase 'management company'. Urban bubble should be dissolved as a company. They do not respond to urgent emails, with staff that are extremely rude and not willing to do their jobs. No communication in house between staff members when responding to query's. You lot are an absolute joke and I hope you get shut down. Will be contacting the housing ombudsman rather than liaising with them directly going forward.
S · 3 October 2024
★★★★★ 1/5
GoogleHas been 4 months since we moved out of the property and they owe us at least £1100 that they have not returned. Every email and call gets ignored. Owe my roommate money from a faulty door handle they told her to call a specific locksmith stating she would be refunded the cost and 6 months later still nothing. Absolutely unacceptable
Georgia · 24 December 2023
Agent replied · 21 June 2024
Hi Georgia. Thank you for taking the time to leave a review. It was concerning to read that you felt you were still owed money from your tenancy, despite moving out sometime ago. Please could you email details of this to complaints@urbanbubble.co.uk so I can look into this. Thank you
★★★★★ 1/5
GoogleI rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite countless emails, they still haven't returned my security deposit. The blatant disregard for customer concerns and utter lack of professionalism is appalling. Avoid renting from this company at all costs!👎👎👎 …
Dr: · 26 July 2024
Agent replied · 21 June 2024
Thank you so much for the review Mohammad!
★★★★★ 5/5
GoogleMeeting Mark, the building manager today made my first day at Vantage so smooth.He was super helpful,patient. Though his duty hours were over, he took the trouble showing me around(got all meter readings),car park,ensured I had got a few sets of keys.Arranged for rubbish removal(mattress,etc) in a short time.Many loose ends tied in one day.Cannot thank him enough.Very efficient.
Bidisha · 23 January 2024
Agent replied · 21 June 2024
Hi Bidisha. Thank you so much for the wonderful review, so glad Mark was of such great assistance to you!
★★★★★ 1/5
GoogleThis agency is SHOCKING. Liaised with someone called Zak the whole time who was equally diabolical and doesn’t have a clue what he’s doing. After passing the property back over at the end of tenancy, we heard nothing for weeks re the security deposit of £1400, constant chase ups and promises to return calls then never did, then finally got in touch and claimed they had arranged for the property had been deep clean fee of £234 which would be deducted from the deposit. The flat did NOT require this, it was professionally deep cleaned for £250 the day before we moved out and I provided the cleaning invoice. After that, they proceeded to ignore all emails/calls despite still withholding the full £1400. We had no option to reach out to the Tenancy Deposit Scheme (who protect the security deposits) and raise a dispute. They reached out to Urban Bubble and they had a month to respond. As expected, they also got ignored so the scheme have now returned the full deposit amount to us (5 months after moving out).
Urban Bubble rely on people being complacent and not questioning their antics. Do not let this company steal your money.
Alex · 18 August 2024
★★★★★ 1/5
GoogleIf you're dealing with Xavier - just don't take the property.
He genuinely has 0 clue what he is doing. He was 30 minutes late to our viewing and I saw him outside on the phone and he tried saying he only just got there. He laughed at us down the phone because we stated the property is not in a good condition.
It's clear hes never worked in property before and hasn't received any form of training.
As for UrbanBubbles apartments - they are nothing like the videos they send. They are awful. Avoid at all cost.
Joshua · 18 August 2024
★★★★★ 5/5
GoogleJohn is a top guy and keeps the building in great condition. Kind, approachable, and always available if needed.
Daniel · 22 June 2023
Agent replied · 21 June 2024
Thank you Daniel, John will be delighted with the recognition.
★★★★★ 4/5
GoogleOverall, the service is good, but sometimes their email replies are delayed. (especially the letting management team)
Kitkit · 16 September 2025
Agent replied · 22 September 2025
Hello, thank you for your feedback. We’re glad to hear you’re happy with our service, and we also appreciate your comments on communication speed, we’ll take this on board to improve our response times. Thanks from urbanbubble
★★★★★ 5/5
GoogleA big thank you to all the Building Services Assistants we have encountered at Parkside over the past decade. They have always been professional, courteous and knowledgeable. More recently we'd like to mention the customer service that John Adams has provided. He has responded to our email requests in a consistently timely and friendly manner. Keep up the good work John.
Fiona · 24 November 2023
Agent replied · 21 June 2024
Thank you Fiona!
★★★★★ 5/5
GoogleMark and Ste were amazing with helping me sort my faulty fire alarm at Albert House in Didsbury. Really helpful, friendly and responded quickly! Highly recommend both 😊 …
Hannah · 22 June 2022
Agent replied · 21 June 2024
Thanks so much for the review Hannah! Great to know Mark and Ste were able to help you!
★★★★★ 1/5
GoogleAWFUL COMPANY TO RENT WITH, AWFUL SERVICE, STILL TRYING TO GET OUR MONEY BACK
we paid annually for a flat for just one year and then found a cheaper option and have moved there with another company. Even though we have sent the keys back ended the contract and have finished with that flat they decided to still charges the next months rent (£1200). No one even answered the phone when we tried calling so we had to drive to their office in the centre of Manchester. We still haven’t been given our money back and have now been told they don’t even know if they can get the money back this week. This has put me into debt and my bank say they will be charging me for this. I have told the employees what the bank have said however no one cares they just say they cant help as the person who deals with it is currently working at home. TERRIBLE COMPANY, DON’T CARE ABOUT YOU OR THE SITUATION YOU ARE IN.
Will not be using this company again
Evelyn · 4 August 2024
★★★★★ 5/5
GoogleNick at Islington Wharf goes above and beyond! The building is immaculate, something he takes great pride in and works so hard ensuring this is clean and tidy. He really is always around to help and goes the extra mile to help when needed. Great service with a smile :)
Olivia · 3 September 2025
★★★★★ 3/5
GoogleI have been referred to contact Jonathan Adams at urban bubbles seeking for help to handle my water leakage case which have been ignored by their customer services and office staff for 2 days. I was really impressed with his super helpful and customer oriented attitude which although this is beyond his area to handle but he still react immediately and try to connect me with the right people who might be able to help without any delay knowing that my case is urgent. I am very touched by his act and would like to show my gratitude here. But for the office customer services they are not very helpful and act like a robot only give you standard answer and not providing any solution regardless the case was urgent which could have lead to serious flooding. Hope service can be improved by more internal training.
Amanda · 26 July 2024
★★★★★ 1/5
GoogleTry to avoid any property managed by this company.
Reasons:
1. Increase management fee 25% last year , I was told by another property owner.
2. Even I have sold my property and sent them all the information of the new owner, they kept chasing me management fee. I mean after selling property for 8 months.
Kin · 22 February 2024
Agent replied · 21 June 2024
Hi. Thank you for leaving a review. I am sorry that you have had a negative experience. Please accept my apologies, however we are unable to change service charge invoice addresses until we receive confirmation from Land Registry for the change of ownership. Once we have this, our system is updated automatically, and you would no longer receive invoices and chasers. If this issue is still occurring, please email postcompletions@urbanbubble.co.uk and we will do our best to check this with Land Registry. Thank you
★★★★★ 5/5
GoogleSte is incredibly helpful and goes over and above to help our team with daily tasks. Much appreciated!
Jessica · 22 June 2023
Agent replied · 21 June 2024
Thanks for the review Jessica, will be sure to pass on your comments to Ste!
★★★★★ 4/5
GoogleUrbanbubble have been very helpful in making my move-in experience smooth. Especially Alessandra - she is a star!
Carmen · 22 June 2023
Agent replied · 21 June 2024
Thank you Carmen, Alessandra will be so happy to read your comments
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
