Urban Bubble Wandsworth reviews

★★★★★ 4/5

Google

Only here to give 5* to the cleaner that we have recently Esmeralda. She did an amazing job with the building and put a lot of care into it. She goes to different floor and make sure everything looks great. An issue that we had before but not anymore since she came is she avoid peak hours so people go to work have both lifts work in the morning. Thank you.

P · 27 July 2023

★★★★★ 1/5

Google

Thieves, is that easy, the only reason they have a star from me is because the concierge staff is amazing. Their service charges are beyond belief, 3,7£ per square feet considering we have a cycle area, comunal area, lifts and the concierge staff, I advise everyone staying away from them, even they admit we as residents in the building are not empowered to do anything or have a say into our Annual SC budget. Total BS, avoid at all cost.

G · 27 October 2024

★★★★★ 5/5

Google

It was whole good experience.

Tejas · 16 February 2026

★★★★★ 4/5

Google

Norfolk House is a very modern and convenient place to live! Studio is large and reasonably priced for location and finish. The gym facilities are never too busy and are an added bonus for the price per month. In addition the staff are very welcoming and are always ready to help. The only downside was how disorganised they were on my move in date, with lost keys and then not being shown to my room or any of the communal facilities, I was initially quite worried about the administration of the property however since then any issues that have occurred have been resolved promptly.

Torie · 23 June 2018

★★★★★ 4/5

Google

I’ve been with Urban Bubble for just over a month now and they have been brilliant. After attending a viewing a few months prior, I was pleasantly surprised by the size of the studio (in Liverpool) when I actually moved in, with it being more spacious than I’d imagined. The facilities are great, on site gym and laundry facilities which are great as neither are ever very busy and always available to use. The concierge staff have been amazing, so friendly and kind and always willing to help you out. The length of the tenancy is a huge benefit to me, as they offer a lot of flexibility with their contracts in comparison to other letting agents which is great. My favourite part of the studio is the bathroom. It’s so fresh and modern and the size of the shower is amazing in comparison to other accommodations I’ve lived in. Negatives - the cinema room still hasn’t reopened yet, which is a shame as I’d really like to make use of it. The studio itself is not supplied with kitchen and cleaning essentials which is quite annoying since the price per month isn’t exactly what would be considered as cheap. There is very rarely a member of staff always at reception, so it can sometimes feel like your burdening them when you have to make a phone call to ask for assistance. However, they are very quick to respond and arrive to provide help. Overall my experience so far has been very good.

Rebecca · 23 June 2018

★★★★★ 5/5

Google

Many thanks to John at Radcliffe House this morning who went way beyond his role in helping me carry a piece of furniture.

Debbie · 22 June 2023

★★★★★ 5/5

Google

Very friendly with great customer service. Mark always has a smile on his face and happy to help! Property is Freshfields in Manchester.

Shannon · 22 June 2023

★★★★★ 1/5

Google

Moved out 7 weeks ago and have still not received our deposit back which was £1200. The ONLY charge is end of tenancy clean. I had to ring on 5 different occasions before any help was given & after not receiving email replies for a week at a time. The person in the end who was most helpful was not even our property manager. Disgraceful that they expect people to be out of pocket for such a prolonged period of time (especially as we are students) and they advertise a 7-10 day return. So many people leaving similar reviews. They also tried to charge for about 5 different things that were already damaged & recorded in our pre move-in itinerary (which they would have known if they read properly) and had we not have called this out, we would’ve ended up paying significantly more than we needed to. This includes MOULD which they didn’t remove prior to our move in, but instead painted over & tried to charge us for it on our move out. Still waiting to hear about our deposit even though it was “released” 2 weeks ago and is meant to take 3 days.

Sian · 10 October 2024

★★★★★ 1/5

Google

Zero star if it’s possible You either get blocked by the management email or will have a series of different ‘account admins’ to tell you that there’s nothing they can do. At one point they told me one case was fine and there’s no need for me to do any further procedure as in it is resolved then a couple days later I was sent to another firm for this issue yet again and the other firm charges me too????

Vicky · 10 October 2024

★★★★★ 5/5

Google

Urban bubble are always kind and helpful

Jack · 15 September 2026

★★★★★ 5/5

Google

This is a shout out to Wendy at reception and Linda who keeps the place spic and span. Thank you all

Mark · 27 July 2023

★★★★★ 5/5

Google

I had a horrendous experience when the drain under my flat blocked and water came into the property. I had to be relocated to a hotel for five weeks until the property was ready to move back into. Emma and the team truly seemed to appreciate the fact that this was my home and that the situation was distressing and they went out of their way to get everything sorted out as quickly and efficiently as they could. They kept me informed as to what was going on and the contractors they used were excellent. I was very impressed with the service they provided.

Clare · 23 June 2017

★★★★★ 5/5

Google

I live in Campbell House and every time when I needed John help me a lot.. Thank you John for your support!!

Mariana · 22 June 2023

★★★★★ 5/5

Google

Very friendly, things are kept spotless and smell nice, Staff members, especially Mark have always been lovely to chat with and helpful

Felix · 22 June 2023

★★★★★ 5/5

Google

John is always helpful and reliable. Thanks for doing a new fob for us so quickly. From Camille and Dan. No 17

Daniel · 22 June 2023

★★★★★ 1/5

Google

Would rate 0 stars if I could! DO NOT RENT A PROPERTY FROM THEM!! They have held our deposit for 2 months as well as additional monies owed to us due to a bathroom leak (no fault of ours) as we had to put dehumidifiers on morning and night at their request and they then tried to get out of paying us the increase in electricity as ‘we couldn’t prove it was because of the dehumidifiers’. Absolute clowns!! We’ve raised a formal complaint, requested manager call backs, asked for updates from our property ‘manager’ Megan and simply get ignored. They’re all incompetent and none of them care. We’ve had issues since we moved in- broken, unclean furniture provided, additional charges of payment taken which were unexplained and then the amount just reduced off our next rent. They are scammers and the landlord is no better!! Give us our deposit back you cowboys!

Becky · 24 September 2024

★★★★★ 1/5

Google

I would truly give this company no stars if I could. DO NOT RENT AN APARTMENT WITH THEM, they’re incompetent and just thieves at this point! We had to vacate the property early due to a leak in the bathroom (caused by faulty fixtures under the bath) that spread black mould all in the bedroom. This leak wasn’t identified properly for weeks due to the useless companies they hired to fix it and it took over 2 months for them to organise anything, advising there is nothing they can do for us and we had to stay in the apartment which was severely affecting our health. After months of negotiations they confirmed the landlord would pay back monies to us for a (very small) reduction in rent and pay for the increase in electricity bill (as they provided dehumidifiers for us to use night and day to dry out the room and originally tried to say they wouldn’t pay for the increase in electricity as we couldn’t prove it was due to the industrial dehumidifiers 🤯). We still haven’t had this money paid back to us and we left the property over 2 months ago. Happy to name and shame the landlord too as she is just as much at fault for not sending us the funds. At this stage we are still waiting for our deposit back, we handed our keys back 8 weeks ago. They claim they are waiting on costings for a bit of cleaning of a skirt board etc… this was their last contact nearly 3 weeks ago. Our emails and call back requests go ignored. Megan who is our ‘manager’ of the property acts like she’s ghosting us from a bad date, just truly incompetent and doesn’t care. We’ve submitted a formal complaint which again has gone completely ignored and we have waited over and above the 15 days requested. We didn’t want to get to this stage but we are at a loss of what to do?! How do you get your money owed back from these cowboys?!

ImTheBushMaori · 24 September 2024

★★★★★ 5/5

Google

Excellent Service, Quick Turnaround and Clear Communication I recently worked with the letting team of Urbanbubble and was thoroughly impressed with their efficiency and transparency. From the moment the previous tenants moved out, they managed to find new tenants and complete the entire process in under a month, a remarkable turnaround! Throughout the process, their communication was clear and timely, keeping me updated on every step without any confusion. I truly appreciate the professionalism and effort they put into ensuring everything went smoothly. Keep up the good work!

Chris · 24 September 2024

★★★★★ 5/5

Google

Would like to say thanks to ste who is the caretaker at ingenta he is a lovely lad who always greats you with a smile and a good morning he is very hard working and you can see he puts a lot of hard work into what he is doing nothing is to much trouble for him and he will always go out of his way to sort any problems or questions you may have Thanks ste really appreciate your hard work

Unknown · 22 June 2022

★★★★★ 5/5

Google

Living in Ingenta, Ste has been great with regards to providing meter readings I've needed for issues regarding my electricity supplier. Very quick to get back to me with what I've needed.

Daniel · 22 June 2022

★★★★★ 1/5

Google

Absolute garbage when it comes to residential building management, constant power cuts that take as long as 8 hours to resolve, only for another cut to occur within the same day several hours later. EDIT: Since Google does not allow to respond to owner's reply directly, I'll just insert it here that you failed to mention that it took you over 11 hours to actually start fixing the problem, your out of hours service did nothing the entire time. Also, you're not actually keeping anyone updated -- the information about faulty isolator was not communicated to the residents of the building at the time of writing, I had to find out about it from your response. Also, you absolutely failed to address many of the residents' questions and concerns regarding these power outages, even though they've asked you about this repeatedly, through your own app. If this is your damage control then it is both embarrasing and insulting.

Vasily · 22 June 2022

★★★★★ 1/5

Google

nice flats but worst property management I've ever seen. unprofessional, incompetent, non-responsive- with no exception! Edit: I've tried to contact your office via phone (mail box), email ( no reply) and ticket form (also no reply) for four weeks. It took you 4 hours to respond to a negative review online. Thanks for making my point Edit2: Unbelievable. You have all my contact details yet my actual issue seems to be shrouded in some sort of magical mist. This is not maintenance or landlord related, all I'm trying to do is change my contact email address so, you know, you can contact me and I can PAY RENT! Edit3: I'm back with yet another example of the total lack of customer care. Negative reviews seem to get their attention rather than the 3 emails I've sent them directly so maybe this one finally gets someone to look into me being over charged for rent. I wish there was an option to award negative stars because I fell like 1 star is still a bit of flattering here Edit4: Took weeks to get the deposit back :(

Christoph · 22 June 2022

★★★★★ 1/5

Google

Worst management company EVER. They do not send service charges statements to the landlords via email or the correspondence address we ask for the statements to be sent. No response most of the time when you e-mail and the first we hear about service charges will be from their lawyers (along with a late payment charge and legal fees). They then claim to not be able to discuss their file because it was with the lawyers. Absolutely appaling behaviour and complete rip off of landlord due to their poor management.

Heng · 22 June 2022

★★★★★ 1/5

Google

Corrupt. Do not use this organisation under any circumstances. Would not let me move into my property because my mother's manager did not email back to confirm she worked there, despite me providing: proof my parents owned their house, proof that I had sufficient funds to cover the entire renting period, proof my parents had sufficient funds to cover the entire renting period, proof that I had an income whilst I would be living there (PhD stipend). Staff were rude, defensive and did not return my deposit.

Matthew · 22 June 2022