Urban Bubble Wandsworth reviews

★★★★★ 5/5

Google

I realy want to recommend again about Ahmed Adeeb from your company. His service is Great!

שחר · 15 September 2025

★★★★★ 1/5

Google

Never ask these gold diggers to manage anything, they need 3 year of training minimum to realise how to do their job. If you hear the name urban bubble just run. I would be embarrassed to work there… actually feel bad for the staff as their cv will be ruined now after their recent transgressions and manipulation tactics. Never hire anyone who works here as they don’t abide by honesty and ethical principles.

Mar · 10 November 2024

★★★★★ 5/5

Google

Urbanbubbe Property Management Company demonstrates exceptional professionalism, and I have been working with their team for four years. Whether it's property maintenance or customer service, they always resolve issues quickly and provide reliable solutions, ensuring residents feel secure and satisfied. Their meticulous management approach and sensitivity to customer needs truly deserve praise! I look forward to continuing our collaboration over the next four years to create an even better living environment together!

MOON · 16 November 2024

★★★★★ 1/5

Google

PARKGATE: shocking. I had a smoke alarm that wasn’t working for the entirety of my tenancy. A leak in the bathroom that took weeks to fix and continue to drip. When vacating the property, I requested to be present at the checkout inventory, as per my legal right to be. I was informed that I could not attend, and they would not provide the time of the checkout. When returning keys, I was advised that they needed to dropped at an address that was 45mins drive from the property, the address on the email was incorrect, when arriving, there’s a note on the door stating that you need to then walk to another address. They then have the audacity to state that if your keys are returned post 12pm (afternoon), you will charged a daily charge late return of the keys! They are my keys until midnight that day, for when I have paid rent until. Wild goose chase just to return a set of keys. I’ve had issues with them over email regards the return of my deposit, following concerns from other tenants who have stated have had issues. I’ve left that apartment in an expectational condition, and have taken appropriate photographs and videos. My next steps are the housing ombudsman, to report unsafe and unsatisfactory services that would be reasonably expected from tennant. The only upside, was the apartment itself was actually well presented and Dana on the concierge desk, is an absolute gem.

Samuel · 26 June 2024

★★★★★ 1/5

Google

If I could give 0 stars I would. They will allow other homeowners/landlords to destroy your property and refuse to help, claiming they “didn’t see emails” and “it’s not their problem”. Avoid at all costs unless you want your property to be ruined and turned into a safety risk. Maybe when our floor falls through they’ll act with a bit of urgency…

Izzy · 26 August 2023

★★★★★ 5/5

Google

I live in Phoenix in Manchester City centre and the concierge service is run by Urban Bubble and they provide an amazing service here. In particular our concierge Paul Duffen always goes above and beyond in his role, he’s always got a smile on his face, a friendly conversation to be had and will help in any way possible when I have queries.

Ryan · 27 July 2023

★★★★★ 5/5

Google

I am thoroughly impressed with the cleaning services at Queens Terrace Apartment, especially by one of the team. He bring a sense of friendliness and joy to his work that is truly refreshing. The public areas are always immaculate and welcoming, thanks to his dedication and attention to detail. He goes above and beyond to ensure everything is spotless, and his cheerful demeanor brightens up the entire complex. Urban Bubble is fortunate to have such a dedicated and enthusiastic cleaner. Highly recommended!

Samuel · 21 June 2024

★★★★★ 5/5

Google

Many thanks Mark for being extremely approachable and pleasant when we raise issues regarding the premises.

Debbie · 22 June 2023

★★★★★ 5/5

Google

John at Parkside. John is good at what he does and he handled my request perfectly.

Aremu · 22 June 2023

★★★★★ 5/5

Google

My elderly parents live at Parkside. Ste is always friendly and chatty and does a great job of looking after the communal areas, which they appreciate.

Dipali · 22 June 2022

★★★★★ 5/5

Google

I have had a lot issues with UrbanBubble management however, I have to say Adeeb Ahmed and Lei Gao have been the biggest help with my tenant and handling document issues as well. Though I have had a lot of issues with UrbanBubble Adeeb, and Lei are great people, and have truly kept me working UrbanBubble through it all.

Alara · 25 October 2023

★★★★★ 5/5

Google

Great Service by Urban Bubble. Shout out to Mark and Steve working on 47 freshfields.

Mohammed · 22 June 2023

★★★★★ 1/5

Google

Do lots of research on urban bubble before starting a tenancy with them. You'll need to be very aware of your rights as a tenant to be able to get your deposit back from them, as they will do everything they possibly can to avoid paying out. I wasn't able to submit a review with zero stars so that's why they got 1

Chris · 22 June 2023

★★★★★ 1/5

Google

As a landlord who entrusted Urbanbubble with the management of my property, I am compelled to share my deeply disappointing experience with their services. From the outset, Urbanbubble presented themselves as a professional and reputable letting agency, promising comprehensive management and support for property owners like myself. However, the reality could not be further from the truth. Throughout our partnership, Urbanbubble consistently demonstrated a shocking lack of competence and disregard for basic principles of property management. Communication was virtually non-existent, with emails and inquiries left unanswered for weeks on end. Attempts to address concerns or seek assistance were met with dismissive responses, if any at all. I would strongly advise against entrusting them with the management of any property, as their track record speaks for itself.

Dorothy · 24 May 2024

★★★★★ 1/5

Google

Followed their complaints procedure and yet still no response. UUB issues ambiguous and discrepant service charges with random start date and n/a as end dates?! Duplicate entries with differing sum for the same date period?! No explanation provided. Bleeding a stone would be easier at this rate.... THE WORST CUSTOMER SERVICE AND COMMUNICATION. I am raising this with property ombudsman.

Miraen · 26 August 2023

★★★★★ 5/5

Google

I’m always mostly in this building because my boyfriend lives here but mark&ste are extremely helpful whatever it comes to(especially with the rubbish as they know it’s hard when I have a 1 year old running around)and they are very polite and friendly, wouldn’t recommend anyone else to ever do this job as it’s enjoyable to come in and see their faces!

Nicoll · 22 June 2023

★★★★★ 5/5

Google

Very reliable agent, my property manager is Adeeb Ahmed, who is absolutely responsible and trustworthy. He update me on the flat situation regularly. If the tenant has any concerns he will proactively communicate with him. To manage the late rent payment or arrears, he will communicate swiftly with tenant to find out the details of any late payment and give me good advice to manage the situation. Very happy with the service so far

J · 24 August 2024

★★★★★ 5/5

Google

Mark is very efficient and helpful, keeps the flat building clean and working

Emily · 22 June 2023

★★★★★ 5/5

Google

Mark has been very helpful obtaining meter readings and helping with general tasks

Jorge · 22 June 2023

★★★★★ 1/5

Google

Disgusting, shameful and will not return your deposit. DO NOT RENT FROM THEM OR TRUST THEM. It's been close to a month since my contract ended and they haven't returned my deposit. They have been holding on to my deposit with no reason whatsoever and continues to lie about it everyday. They have also now charged me rent as well another tenant rent for the same property. They have not yet returned my rent and it's been 26 days. Last I checked, you can't charge two rents from two different parties for one property. I have reached out to Michael ( the owner), the complaints team, the legal team and the lettings team, not one single person cares. Throughout the process the lettings team treated me with no respect and continues to make fun of my situation. I am under so much emotional distress and they just lie to me. Nobody really cares and if you're not local, I'd warn you to be extra cautious as they tell you that you're not entitled to explanations. I was not given the forms, explanations or respect others had gotten and now they won't give me my deposit or my rent back which was promised to me. I am now taking things to court. I have asked them to notify the landlord that I will be going to courts and they have not done this so I'm assuming they are hiding things from the landlord. If you're the landlord of Apartment 30, Liverpool Falkner street, you might want to contact them soon. Since December last year they have been fooling about and not following processes and they are more than willing to break tenants rights and be a part of illegal activities. DO NOT TRUST THEM PLEASE. TENANTS BE AWARE. DOCUMENT EVERYTHING. LANDLORDS MAKE SURE YOU KNOW WHAT THRY ARE DOING BECAUSE THEY SEEM TO HIDE THINGS FROM YOU.

Deborah · 22 April 2024

★★★★★ 1/5

Google

Absolutely terrible service. Would give 0 stars if I could. We have chased multiple times for an inventory at move in and have never received any response. We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply. Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs. If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture. They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence. We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned. DO NOT RENT WITH THEM!!!

Rosetta · 23 March 2024

★★★★★ 1/5

Google

I was a landlord and owned 2 apartments in the Local Crescent, 4 Hulme St, Block B. After three years' of dealing with Urban Bubble I am concerned that they cannot manage large blocks of apartments, landlords or tenants. 1. I had a tenants not paying rent and in breach of their tenancy - UB did not have the skills, experience or know-how to serve a section 8 or 21 - I ended up using my own solicitor. The level of non or poor communication was totally unacceptable - no staff want to be contacted via phone and rarely respond to emails, After months of frustration I ended up contacting Michael Howard the MD of Urban Bubble who admitted they had serious problems and had failed in their role as managing agents. 2. I tried to get some information regarding invoicing of service charges and and requested an amended invoice as the invoices sent were to the incorrect company. i emailed and chased for over 6 months and my requests were ignored and they never correctly invoiced my company - In the end I just gave up. 3. To my great fortune I managed to sell both apartments two months ago - thank god! However, I am owed a small amount of money circa £400 for overpayment of service charges - I have been chasing via the legal team repeatedly to get my money back and have been told 4 times that the monies will be paid back on specific days and it has never been paid back. I have been in business for over 20 years and I have never come across another company like Urban Bubble - shocking comms, limited knowledge and expertise in housing and they will not pay back money that is yours. AVOID THIS COMPANY AT ALL COSTS.

Marcoussimo · 23 March 2024

★★★★★ 5/5

Google

I appreciate very much for Mark's service in Albert House. He is very responsible and quick respond. If he is on leave, he will arrange his colleagues to respond my requests. He is really follow through his work and duties. A great compliment is given to him here. Nice attitude and good job at all time. Well done, Mark.

Dara · 22 June 2023

★★★★★ 5/5

Google

Amazing service by Carl. 10 / 10 gor Carl

Fahad · 15 September 2025