Urban Bubble Wandsworth reviews

★★★★★ 1/5

Google

If I could give 0 I would. I moved into my property last February and the service from Urban Bubble has been diabolical ever since. We pay an excessive amount of service charge, way higher than complex’s near by and are not receiving the benefit. Window cleaning - we are contracted to 4 window cleans a year, in 2023 we only received 2. Windows being cleaned 6 months apart is absolutely atrocious, I can barely see through the window. We keep getting push back that they are looking into “more abrasive chemicals” when we have fed back several times that we watched the window cleaners do a quick once over after they hadn’t been cleaned for 6 months, it needed a thorough clean. Baring in mind as a complex they charge us £38,000 per year this service we are not receiving. Lift fob access - they have made the decision to turn on lift fob access even though we have a intercom system where we have to buzz people through twice, we now have to go downstairs and let people in anyway so we are now paying for upkeep for an intercom we cant even use. Management have responded to an email to claim they sent a poll out on WhatsApp about the fob access however me and many other residents never received this so they have presented false information to the landlord which has resorted into this decision. 42 people on the Facebook forum are against this decision and didn’t receive any comms on the matter. Management - completely dismissive, never helpful. Have to constantly chase for responses. They brought in the rules that dogs were not allowed in communal areas even though we had signed a pet policy agreement with clarion in the leasehold that pets are allowed in the communal spaces but must be kept on a lead. When complained to management their response was “this is open to interpretation and they can implement rules as and when they please”. Again, no complaints were taken on board or listened to we were just told this is how it is. We have asked for a meeting with them several times to talk about the important issues in our complex and no action ever taken. When I spoke to front of house staff they advised they were dealing with a huge amount of complaints about the fob system and had been advised by management to “send the generic email back”. When the contract with Urban Bubble is up I hope clarion/latimer strongly consider using someone else as their service has been completely despicable. They are making crucial decisions for complex’s they spend a few hours a week in when we have to live every single day with these decisions and they simply do not care, as long as they’re getting our money.

Ame · 22 February 2024

★★★★★ 3/5

Google

The previous tenant moved out since the first of last October, that is, more than 3 months ago, and the property management knew that the tenant would move out (according to the contract), but unfortunately the property remained empty and without a tenant for 4 months, which led to the cessation of revenues throughout that period. For no reason...they were supposed to announce the property before the end of the contract and the tenant moved out for a sufficient period, but they did not do that!!! It is very difficult for them to respond to my calls or my questions...I hope that they will develop their services.

Abdullah · 22 February 2024

★★★★★ 1/5

Google

If I could leave zero stars I would. Their customer service team simply do not care about your issues you report, completely lack any empathy or any sort of emotional intelligence to be able to effectively handle your call. It feels like they would rather hang up instead of actually trying their best to help. It's an utterly horrible experience every time I call. I have to ask for a manager every time I call to make any sort of progress with whatever issue it is I have. Absolutely miserable customer service - the worst I have ever experienced. It takes several days for them to do anything about any issues you report, no matter how urgent the issue is - and you're lucky if they actually do anything at all. They shun responsibility time and time again, instead of actually maintaining the building properly as they should and taking responsibility. Instead, they try to lay blame on you and put all of the responsbility on you, as if you're the one who should be maintaining the building. It's shocking. There are mould issues all over the the building where I am, inside and outside of the apartments - yet nothing is done to solve the issues and get to the root cause. These mould/damp issues have been ongoing for several years now, yet the problems persist. It's embarrassing - but they clearly take pride in it. Others that live here tell me that they use one or even two dehumidifiers at a time, and they don't even help. It's completely abnormal how quickly the mould appears - yet Urban Bubble seems to think it's completely normal and nothing to do with them. Recently, my door has completely fallen apart due to the water damage and mould issues beneath and within the walkway outside. I was instantly told that this had nothing to do with Urban Bubble and that I was responsible. I've had to plead with them to get somebody to have a look and to replace the door. It's been several days and I keep being told someone will call me about it, but nobody ever does. I'm the one who has to call for an update every time. Half of my front door is missing - yet they simply do not care and are treating it like an inconvenience to them. Take a look at the photos and decide for yourself if you think this building is well maintained.

Alex · 22 February 2024

★★★★★ 1/5

Google

We have owned an apartment in Clarence Mill for just over a year. So far we are deeply unimpressed by Urban Bubble. They are slow to answer emails, make promises over the telephone which are not kept. When they do react to emails it is as if they do read them properly. I have found myself repeating myself a lot, and still getting nowhere. Here’s hoping for better.

Angie · 22 June 2022

★★★★★ 5/5

Google

Had a fire alarm problem at Briarfield Court recently; constant beeping noises in the corridors. The next day Mark had a look and the fire alarms were updated, only then we realized there were even more beeping alarms in the loft! As well as sorting out this rather annoying problem Mark also sorted out a faulty light outside my front door on the same day. Fast, efficient service

Daniel · 22 June 2022

★★★★★ 5/5

Google

The team - John, Tonmoy, and Dee - were amazing when we moved in and are friendly, helpful, and approachable. A great team.

Matthew · 16 February 2026

★★★★★ 5/5

Google

Mark who looks after Albert House in Didsbury is excellent. He is very responsive, polite and could not be more helpful. I had to request a fob to access the communal garden and Mark dealt with it immediately and gave me clear information about when he would be calling me back with updates. He even personally delivered the fob to my door.PositiveProfessionalism

Becky · 22 June 2020

★★★★★ 4/5

Google

Our flat building is kept relatively clean, though more thorough work to touch up old paint jobs would be good. I also haven't complained about this though so maybe I expect too much for them to do something nobody has mentioned. Ste is always friendly and delivers meter readings fairly promtply.

Tom · 22 June 2022

★★★★★ 5/5

Google

Urbanbubble have been managing my rental in Manchester for the past year since construction. I have had a positive experience with the team with quick responses to questions with Rachel and Adeeb being particularly proactive members of the the team.

Navin · 4 September 2025

★★★★★ 5/5

Google

Mark who supports VQ is extremely helpful and efficient at all times, often going above and beyond - thank you Mark

Lucy · 18 August 2024

★★★★★ 5/5

Google

John, our building supervisor has been very helpful the last few weeks. Ive had some decorating done and new furniture delivered for my flat and he has helped me shift waste packaging and old pieces of furniture down to the bin room, ready for collection. He also keeps the property clean and tidy, where he can, and always reads my utility metres when requested. He is a friendly and very reliable guy.

Bruce · 26 June 2024

★★★★★ 5/5

Google

Thanks John at Campbell House for going the extra mile whether it’s providing info about the building or being on hand to help with anything and everything. Top man!

Mike · 23 March 2024

★★★★★ 1/5

Google

AVOID. If you've already made the mistake of renting with Urban Bubble and dealt with their piss-poor 'management' which is well documented in the reviews here, be prepared to appeal through the Tenancy Deposit Scheme or consider other options available to you on departure. It's hard to believe that they're acting in good faith, so don't bother giving them the benefit of the doubt.

Oscar · 3 November 2024

★★★★★ 1/5

Google

Having vacated our property nearly two months ago, me and partner are still waiting for our deposit to be returned, any deduction amounts have not been confirmed and they fail to respond to any emails. They refuse to connect us to anybody in that department by phone or provide any meaningful information. Appalling communication. Appalling service.

Isaac · 22 June 2023

★★★★★ 2/5

Google

The letting agent was quite blunt when I sent through my enquiry. I don't feel that my questions were sufficiently answered, and they were being somewhat secretive about the contents of the "furnished" apartment. No bother, I will rent somewhere else.

Mark · 9 August 2025

★★★★★ 1/5

Google

This letting agency recently changed management but the new one is as bad as the last one. Nothing has improved since the new management under Kate Campbell took over mid this year. They tried to trick me in staying with them by pretending they will improve their service but it´s all a big lie. Landlord be very careful and don´t use this agency for your properties. They do not respond to emails or calls or answer any questions clearly. They put tenants that don´t have income in my flat without going through the proper guarantor contracting procedure nor did they demand any rent payment in advance. The worst part is that they did all this without informing me and simply signed the tenancy contract on my behalf. As a result these unqualified tenants moved into my flat without my knowledge about their financial situations and ran away with six months of overdue rent and significant damages to the flat. In addition the agency told me that they were going to withhold tenant deposit for the missing rent and flat damages but in the end I have never received the deposit money because UB claimed the money was sent to the wrong bank account! This is effectively theft. If anyone has similarly bad experiences with this agency and intend to sue them, please get in touch and we can take legal actions together against this agency. If anyone is considering buying property from developer Salboy, also think twice as Salboy works with Urbanbubble on property letting and building management services.

Stella · 24 December 2023

★★★★★ 1/5

Google

I reported my bed being broken in January (the base has completely sunk in as it's held only with fabric) - it's now December. I've chased multiple times and I have no update or even as little as a response from this agency. I've tried calling, emailing, chasing via the residents portal, speaking to the staff in my building, yet nothing. I have scoliosis and extremely severe back pain, which has gotten much worse thanks to the incompetence of this agency. Avoid them at all costs, when I moved in I didn't even have a bed - or any furniture for that matter - for over a month. They also still charge me rent on the wrong day after chasing it since the day I moved in. They even got permission from the landlord to take it on the day I requested yet they still try to take it early and send me threats of being in arrears every month over it.

Mollie · 24 December 2023

★★★★★ 5/5

Google

John was very helpful thank you

Pashtana · 27 July 2023

★★★★★ 5/5

Google

Thanks Lei for the assistance you provided!

WQ · 22 June 2023

★★★★★ 5/5

Google

It is still very early days for us working with Urban Bubble, but so far within just 8 days of taking over the management of 2 properties for us, they have managed to get the builders to complete remedial action on 3 jobs that our previous management firm had failed to get completed in 6 months. Looking forward to a long lasting and productive partnership.

Richard · 22 June 2022

★★★★★ 1/5

Google

Worst service I’ve ever gotten in the whole UK. I seriously don’t know what they do every day. My dishwasher has been broken since I’ve moved in and it’s been a month without an update. They barely answer my calls and e-mails. Besides that, the moving in process was nothing but just handling keys. I don’t understand how your conscience is clear while all people experiencing problems with you in the comments.

Ezgi · 22 May 2024

★★★★★ 5/5

Google

Great service during our mid-term inspection by Dominic Maloney. Very professional, friendly, and easy to communicate with. Highly recommended! :)

Cherie · 16 February 2026

★★★★★ 1/5

Google

**PLEASE READ** Do not go with Urban Bubble Manchester. They are quite possibly one of the worst companies to ever exist. Even if you have found your perfect home in Manchester, if the property management is by urban bubble, do not go with them. They do not respond to complaints, they do not fix problems in time (it took them over 3 months to fix a washing machine in my flat). They don't care about you or your issues. Please be careful with this company, they have made my first few months of renting awful. TRUST ME, IT IS NOT WORTH IT.

Ben · 24 November 2023

★★★★★ 1/5

Google

-100 stars if it were an option, don’t bother with these idiots! We recently moved into a property managed by them and the fire alarms blare off at random times each day for the past 5 days. All they say is we are looking into it to no change. The man on the out of hours phone was incredibly rude and even hung up after getting an attitude. When there actually is a fire, have a drink for me whilst I burn to a crisp 👍😑

Jack · 24 November 2023