Trusted Agent profile · Wandsworth
★★★★★
767 reviews across 1 platform
45 London, Wandsworth, SW11 3SH
Part of Urban Bubble, see every office.
Urban Bubble's office in Wandsworth, at 45 London, is rated 3.6 out of 5 across 767 reviews on 1 platform, including 767 Google reviews rated 3.6.
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Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
1/5
GoogleIt was a mistake using this company, the staff are so rude as if they are giving you the flat for free. for those who are hiring i do not suggest you hire any of the staff
Hi. Thank you for leaving a review. I was very concerned to read that you felt our team were rude to you. I'd like to investigate this, so please could you send an email to complaints@urbanbubble.co.uk to allow me to do this. Thank you
1/5
GoogleThe worst company ever! Never respond to your emails and can never be reached on the phone. Never sort your problems and just terrible experience from start to finish! If I could choose 0 stars I would.
Hi Rhiannon. Thank you for taking the time to leave a review. I was very concerned to see that you have been struggling to garner a response from the team. Please could you send an email to complaints@urbanbubble.co.uk to allow me to rectify this. Thank you
1/5
GoogleI am a current landlord owning a property managed by Urbanbubble, they hold my rent and don’t transfer the amounts to me amongst other missmanagement issues. Looking for other struggling landlords & tenants to join my legal case against urbanbubble, please email me for details
Hi. Thank you for your review. We are aware of this situation, and are currently dealing with this directly with the landlord.
5/5
GoogleJohanna, Mo and Tomi, were so helpful on my recent move. I’ve moved house 15 times and this was by far the smoothest move ever. They were all so quick to reply, honest and transparent, and reassuring throughout. Above and beyond.
5/5
GoogleMy apartment block is managed by Mark and Ste from Urban Bubble. They have always been so helpful and on-hand to assist with anything around the grounds. They go out of their way for residents, who are always greeted with a smile and good mornings every Thursday. Keep up the good work and thank you.
Thanks Gabriela, always lovely to hear Mark and Ste are doing a great job!
5/5
GoogleCarl has fixed my blind, he is professional and great
5/5
GoogleCarl came to do some maintance in my apartment thanks！
5/5
GoogleCarl came to do some maintenance in my apartment thanks
1/5
GoogleAbsolutely shocking maintenance company, avoid at all costs. Worst customer service I’ve ever come across, no value for people. Constantly ignore you, don’t try and fix things with any speed, overspend on areas without adequate quotes, expertise are zero. If buying an apartment managed by this company, DO NOT BUY you’ll regret it instantly!!!
Hi Simon. I am sorry to hear of your dissatisfactions with our service. I would like to look into this in more detail please, so would appreciate it if you could send an email to info@urbanbubble.co.uk with some information about which building you live in and some of the issues you've experienced. Thank you.
5/5
GoogleMark at Southside was really helpful in organising gas engineers to fix a cracked gas pipe. British Gas left me high and dry but Mark had lads on site the very next morning to fix it. Reassuring to know someone like that is available when you need them.
1/5
GoogleMoved into an urbanbubble property in October 2022. They don't seem staffed to respond to emails, and a mistake somewhere in the organisation meant they chased me for more than £4,500 of service charge from the year preceeding my purchase of the property.
Hi Johnathan. Thank you for leaving a review. I was concerned to see you weren't happy with our service. Please could you email some details to info@urbanbubble.co.uk so I can take a look at this for you. Thank you
5/5
GoogleCouldn't have gone any smoother, every query was answered, speedy replies to emails along with superb customer service. I can't recommend Urban Bubble enough, Elana dealt with me and she was excellent, easy to talk to and she cared. i'll certainly use again.
Thank you so much for taking the time to leave a review!
5/5
GoogleJohn and Charlotte assisting Radcliffe apartment. They were amazing and reachable. Whatever the issue we reach he is very happy to assist and fix the same on priority. I would like to give 10 stars 😊 …
Thank you so much for leaving a review!
1/5
GoogleBad company. I am waiting for my apartment rental fund about two weeks. They ignore a lot of my calls and emails. When they finally answer the phone, they just tell the fund is pending and they don’t make any efforts for this delay. I really plan to change this company once soon.
5/5
GoogleCarl has done wonderful job nice and clean
5/5
GoogleDorota and Louise have been so helpful in getting me sorted to move in. Louise has especially been so reliable and swift with responding to emails and providing clarification!
1/5
GoogleFraudsters, pressuring directors to sign off on accounts where they've been incompetent and/or moving around money. Hugely mismanage their properties, currently failing to run a spa, leaving parcel rooms open to thieves, no concierge service, all amenities broken, intentionally shutting off bin chutes to increase pressure. Do not use.
1/5
GoogleThe worst letting agents you will ever come across... stay away at all costs or be prepared for an absolute nightmare. They ignore your calls and emails at all costs, making it impossible to get hold of them, such is their staggering sense of unprofessionalism. Do not rent through them or they will make your life a living hell.
5/5
GoogleI've been living in Albert House in Didsbury for a couple of years now and the place is always clean and well maintained. Mark is friendly and professional. I also really liked the addition of hand sanitizers, given the last year.PositiveResponsiveness, Professionalism
5/5
GoogleI am a landlord owning a property under urbanbubble's management, since on boarded with Lei, she has been very supportive and responsive for my enquiries. Credits to Freya who has been looking after our bills etc, nice team to deal with.
Thank you so much for leaving a review! I will be sure to pass on your kind words to Lei and Freya.
4/5
GoogleI had a problem with a window leak in my apartment (a flat in a building). I would like to thank Andrea and her team at Urban Bubble: after all the stress caused, they understood the situation and took actions to solve this problem as quickly as possible!
5/5
GoogleMark, concierge at Vantage Quay, is the most helpful member of the UB team. Responsive, helpful and pragmatic. Always with a smile on his face. Mark takes great care of the building, car park and the residents. He's helped me out with various things on multiple occasions. He is an asset to any team.
3/5
GoogleMark always provides meter readings in a timely fashion, pretty much with a few hours of the request every single time! 5 stars for him. In terms of urban bubble, we have been pretty disappointed with the handling of the construction work on our building with respect to communication about the delayed timelines.
5/5
GoogleA professional management company which handles all the issues related to leasing. Questions are answered quickly and clearly. The staff which handles my case, Ms Lei Gao, deserves special mentions. Her commitment to providing exceptional customer service are truly commendable.
Thank you so much for taking the time to leave a review, and for the special mention to Lei!
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