Urban Bubble Wandsworth reviews

★★★★★ 5/5

Google

I would like to thank Ste who works in Campbell house, he is very friendly and polite, as well good professional and loves his job! House is always in best condition and looked after!PositiveProfessionalism

Ana · 22 June 2022

★★★★★ 1/5

Google

Terrible management of Alpha house Northampton. No response to issues raised. Building looks tired. No maintenance. Leaks everywhere in building. No proper cleaning service. Whole site is dirty. Lifts are playing up. Front doors do not open. Subcontracted staff on site are in the dark as to what’s going on. Service charges very high. It’s a shambles

James · 24 May 2024

★★★★★ 5/5

Google

Urban Bubble worked tirelessly for the leaseholders of Advent 2 & 3 in Manchester, eventually securing funds from the Building Safety Fund for the remediation work needed on our block. They appointed a specific member of staff to work on the project on our behalf. They kept us up to date with regular zoom meetings.They explained in detail any extra costs that came our way. I am so thankful we had such an amazing team fighting our corner.PositiveResponsiveness, Quality, Professionalism, Value

Louise · 26 August 2022

★★★★★ 1/5

Google

They are a group of dishonest individuals. I am a landlord, and despite my tenant paying rent, they have not forwarded the rent money to me for several months.

Imran · 22 February 2024

★★★★★ 5/5

Google

Thank you urban bubble. After a short discussion regarding the cleaning of the entrance, hallways and lifts at freshfields the team at urban bubble have solved the problem, Superious Cleaning Co. are doing a great job, what a difference!

Rebecca · 22 June 2023

★★★★★ 1/5

Google

Constant issues with communication and basic maintenance of buildings and flats that they manage. Doors have been unsecured for months on end leading to a spate of burglaries. Living within their buildings has been a nightmare for many residents.

Max · 22 June 2023

★★★★★ 5/5

Google

John came to our flat and was professional, helpful and efficient at solving our problems. He also always responds to our queries and goes above and beyond to help us out. Excellent service!

Matthew · 24 November 2023

★★★★★ 1/5

Google

one of the worst property management companies I have ever worked with, very unprofessional, worst communication ever, No customer satisfaction at all,, they are not honest and try to rob you at any chance with NO one cares to set records straight. Avoid dealing with them at all costs!!

Ahmad · 24 September 2024

★★★★★ 5/5

Google

A really easy process in renting a flat via urbanbubble - Louise in particular was super lovely and helpful when answering questions and Jo the manager has been very attentive too. :)

Katya · 13 May 2025

★★★★★ 1/5

Google

Posted a review earlier but had to edit and reupload with evidence since the company decided not to take responsibility and try lie. Very unprofessional service, booked a viewing for 11 and they moved that to 1:30 last minute. at 1:20 they text me to cancel the booking even though i was pretty much outside the property. They then told me i could still view the property but left me outside the property for 40 mins and all calls to them were unanswered. Would 100% avoid, if arranging a simple property viewing is beyond them and they can’t seem to accept responsibility then there isn't much hope.

Basi · 22 June 2022

★★★★★ 1/5

Google

This company is disgraceful, I moved into my new place a week ago with no power they have been unhelpful and originally said they don’t manage the property when they clearly do. I have explained to them many and many times that this is unsafe and unlivable with no shower no lights nothing. They’re out of hours line just passed you on to more and more people who don’t help. The organisation of this company is truly awful and no one seems to have any compassion or drive to try and help you, it’s always someone else’s fault with urban bubble which is such a shame because in such an exciting time when moving it’s been ruined by living in the dark and not being able to shower for a week.

Jenna · 22 June 2022

★★★★★ 5/5

Google

Just wanted to say how mazing Urban Bubble have been over the past two years running a process to obtain funding from the Government's fund to support the remediation of unsafe cladding. We today received a letter from UB advising that the FULL costs of remedial works will be covered by the fund. This amounts to over £11m for the development Throughout the process UB have held numerous zoom calls and sent continual letters to leaseholders advising them of the process and where we are up to. I have a number of other properties and none of the managing agents have even attempted to provide the level of service that UB have provided. Amazing service from UB and an AMAZING win. A huge weight lifted from our shoulders too

Craig · 22 June 2022

★★★★★ 1/5

Google

Dreadful company, please do not rent a property that urbanbubble manages, they couldn't manage their way out of a bin. Excelsior Works in Manchester has had months of disruption to the hot water (including 10 consecutive days without any hot water whatsoever) and urbanbubble have communicated poorly on the issues, have repeatedly failed to apologise for disruption during apparent "fixes" that they know about, and just aren't interested in offering compensation. Ironically, when you want to report hot water issues (or any maintenance issue), Excelsior Works doesn't even show up in the form, so you can't complete the form, it's inexcusable and infuriating. Avoid like the plague.

Ryan · 22 June 2022

★★★★★ 1/5

Google

Awful company in my opinion, moved into my apartment a year ago and they seemed fine at first, replying whenever I had problems I had no issues what so ever, when I decided to move out after my year in the apartment they tried to blame all damage on me even though I provided evidence that the damage was there before. Also they have not even replied to me over getting my deposit back, I moved out of the apartment over a month ago now and they still just don’t seem to care after sending email and email, I would not recommend using Urbanbubble to anyone, shambles of a company.

Deklyn · 22 June 2022

★★★★★ 5/5

Google

Southside, Nell Lane - Mark, caretaker. I can't say enough good things about Mark - he is super friendly, always around if you need him, really quick to reply, and goes over and above to be helpful or sort out any issues. It is so nice to have someone from a management company who actually cares - makes paying the monthly fee excellent value. I am moving soon and will miss having Mark around for when I need something!PositiveResponsiveness, Quality, Professionalism, Value

Laura · 22 June 2022

★★★★★ 1/5

Google

Never complain about a company publicly, but I’ve been waiting nearly two weeks for a response regarding my deposit and a disagreement over them trying to repaint the entire property - that quite frankly was left in the condition I found it in. Amongst some other issues I’m contesting. I had multiple problems with a ridiculously noisy neighbour - that in over a year they never once did anything about. Nobody answers the phone, nobody EVER answers emails - UNLESS it’s something they want from you. Now I’ve found that my deposit wasn’t set up properly at their end with the tenancy deposit scheme, so when I’ve come to check its status, it’s none existent. *UPDATE* They’ve now withheld my deposit from me for nearly 8 weeks. After I objected to their ridiculously over priced deductions. And now all communication from their side has ceased. They have stated in their reply to this review that they have communicated with me on several occasions. That’s a lie - as Becci who is dealing with the issue has now stopped replying to me, when UB need to respond to the deposit scheme to progress the dispute, which they are now refusing to do. This whole complaint arises from their lack of communication with me as a landlord, they’re just saying they have to make themselves look better! See below!NegativeResponsiveness, Quality, Professionalism

Andrew · 22 June 2022

★★★★★ 5/5

Google

Since buying our flat in 2017 we have been very satisfied with Urban Bubble in their management of the building, communications and in dealing with any issues that have cropped up. However it is the property team’s efforts in dealing with the fire safety issues discovered following the Grenfell fire that we have been most impressed by. The property team have worked tirelessly on behalf of the leaseholders with professionalism and commitment to apply for and successfully secure funding from the government’s Building Safety Fund for the remediation works needed. It was such a relief to hear that the application had been successful and we are immensely grateful to Gemma and Kaleb in particular for all their hard work and dedication.PositiveProfessionalism

LINDA · 22 June 2022

★★★★★ 5/5

Google

We have spoken to Kyia a few times about different things I've always found you so helpful and friendly as well able to take ownership of issues and see them through to the end. Admirable traits that not everyone has especially during the busy times your office had experienced over the last year! I really appreciate that you turned a complex scenario into something achievable and simple, it was probably way more complex behind the scenes but to us as customers it was very smooth.

Luke · 22 June 2022

★★★★★ 5/5

Google

UB worked tirelessly on our cladding issues/funding application over the last couple of years and we recently got the positive result we all wanted. We were clearly kept updated during the process and I had every confidence they were fighting our corner/exploring every option for us, on a matter of great importance/complexity. Can't thank them enough for all their hard work and I look forward with working with them over the coming years, as they continue to manage our block.

George · 22 June 2022

★★★★★ 1/5

Google

Urban Bubble are the worst company I had had the displeasure of having to deal with. Never buy or rent if they are involved at all. We have owned a flat in a building owned and managed by them for 3 years. They take absolutely no care over the building what so ever and regularly fail to complete routine maintenance, while service charges increase. Their lack of maintenance led to a leak which destroyed our main bathroom, living room floors and caused thousands of pounds of damage. They refused to help cover this in anyway, even though it was proven to be entirely their fault. They are slow to respond and show absolutely no care to the people in their buildings in the slightest. I would rather the building were managed by Michael Scott, at least it would be funny then. EDIT: In response to urban bubbles comment below. The leak was fixed by our contractors at a cost to us because you took days to respond and the leak was flooding the bathroom. The proof they provided that maintenance was carried out was "their word", no reports or anything tangible. I have been in contact with the insurance company and because the damage is due to poor maintenance by urban bubble the excess is £15,000 which is much more than the repairs cost so is pointless. I have made this clear in emails to urban bubble. I have been through their complaints procedure and there has been no offer of compensation to help cover the damages or even the work we had to do to fix the building leak ourselves. I will not communicate with urban bubble over the phone because there is then no proof as to what they say, I would recommend everyone do this. If urban bubble wish to contact me about this they are welcome to email me.NegativeResponsiveness, Quality, Professionalism, Value

Jacob · 22 June 2022

★★★★★ 5/5

Google

I bought my flat in 2016 and I have always been appreciative of Urban Bubble representatives level of communication. But it was not until we found out (unfortunately) in 2019 that our building was one of 1000’s affected by the UK cladding scandal just how good a building management company they were. They have been honest and forthcoming with information throughout this time, they have worked tirelessly on behalf of leaseholders to ensure we were in the best position possible and because of there hard work we were able to get 100% funding from the UK building safety fund. The team at Urban Bubble care about the people who live in our building and it really shows. I will sell my flat one day but if I buy another I hope Urban Bubble are the management company!PositiveProfessionalism

Joey · 22 June 2022

★★★★★ 5/5

Google

Excellent, tireless work from this company since they've taken over management of the Advent House blocks in Manchester. I'm not sure if it will stay their finest hour, but it will be pretty difficult to surpass the full funding grant they have recently achieved from the Government to cover cladding removal and all associated works within the development. In fact, having recently found out they will also let and manage my flat I'll soon be saying farewell to my current agents. Keep up the good work! Many thanks ! Chris. (Owner and Landlord)

Chris · 22 June 2022

★★★★★ 5/5

Google

I work at the Modelling Agency, and I can honestly say the cleaner Steve has such a lovely presence. He's friendly and happy to help out whenever he's asked. He has a service with a smile !!

Malika · 22 June 2023

★★★★★ 5/5

Google

Great place to live - Albert House in Didsbury is a lovely building always kept clean and tidy. Mark is great at managing the building and always very friendly and helpful.PositiveProfessionalism

Emma · 22 June 2022