Trusted Agent profile · Wandsworth
★★★★★
767 reviews across 1 platform
45 London, Wandsworth, SW11 3SH
Part of Urban Bubble, see every office.
Urban Bubble's office in Wandsworth, at 45 London, is rated 3.6 out of 5 across 767 reviews on 1 platform, including 767 Google reviews rated 3.6.
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Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleI live in a block managed by Urban Bubble. It's always lovely to see Mark and Ste each week when they visit as they are so helpful and friendly. They really go above and beyond to deal with the unpleasant mess often left in our bin store!
Thank you for leaving a review Liz. Will pass on your kind words to Mark & Ste!
1/5
GoogleIf you want any evidence of how fraudulent they are just search the term “government” in the reviews and notice how they all follow like the same pattern, they were wrote by the people that work there to make them look better.
1/5
GoogleAwful company, holding my deposit hostage 6 months after leaving the property! When you call, they keep saying someone will call you back, and no one does.
Hi Aishah. Thank you for your review. I am sorry that you have been struggling to reach the team and find an answer regarding your deposit return. I have spoken to the team who are looking into this for you, however in the meantime, could you pleas email me exact details of your situation to complaints@urbanbubble.co.uk so I can thoroughly investigate this. Thank you.
1/5
GoogleWhen tried to sell our flat, they delayed the process -basically because they did not know the right process to follow- and that costed us a lot of extra money and valuable time
Hi. Thank you for taking the time to leave a review. I was very sorry to read of the issues you faced when trying to sell your apartment. I am aware that the set up within the building you live at was complicated as we have only recently taken over management, and this led to confusion surrounding which business was responsible for a specific aspect of the conveyancing. Please accept my apologies for this confusion, and the time and efforts this cost you. At urbanbubble we pride ourselves in our hard work, commitment and knowledge within our field, so it was disappointing to see things fell short in this instance. Thank you.
5/5
GoogleMark has given great service on all occasions I have needed to contact him regarding any issues I have had around the premises. He is always please and courteous and very helpful. A great asset!
Thanks for taking the time to leave a review Fiona!
1/5
GoogleWorst agency I have ever dealt with. From the start to end of tenancy they act like no one works in the office, meanwhile there seems like over 100 of people working in the office. You will get no reply over any issues for months.
1/5
GoogleNo regard for client satisfaction or service. I have had my property with for nearly 6 years yet I can never contact the same person and now they been investigating my complaint for 4 weeks with no one accepting responsibility. Its a joke and definitely think twice before using them.NegativeResponsiveness, Quality
Hi Meena. We are sorry you feel this way. Our complaints procedure, which can be found on our website, allows us more than 4 weeks to investigate and respond to your complaint. We want to make sure we are not rushing our investigations and do our due diligence, for you. We understand this is now resolved. Please don't hesitate to give us a call to discuss. Many thanks - urbanbubble
5/5
Googlejohn is the best and a real credit to this place, keeps it so clean and fresh and just a very helpful and friendly guy in general. :)
Thanks so much Molly, really pleased to read that John is keeping the site clean and fresh!
5/5
GooglePleasure dealing with Rachael Leap from Manchester office - she was supportive, clear and nothing was too much trouble. As a solicitor I often dread dealing with management companies but thanks to Rachael, this matter has been a breeze! Thanks Rachael.
5/5
GoogleThe communal areas are always clean and tidy, Nick does a great job and is very friendly!
5/5
GoogleNik from Islington wharf is always friendly, happy to help when needed and keeps the building clean☺️
5/5
GoogleAs a landlord, I had Lei looking after my properties as my account manager, I highly recommend her service， she has been efficient at assisting all my enquiries since took over my account.
Thank you so much for the review!
5/5
GoogleBuilding at Parkside is always clean and Mark and Ste were excellent this morning when I needed help reading a water meter! Great service and really responsive
5/5
GoogleI Moved into an apartment a couple of months back and Urban Bubble have been great. I requested for meter reading from Ste and within the next morning he sorted it for me. I'd Highly recommend using Urban bubble to anyone.PositiveResponsiveness, Quality, Professionalism
Thank you for the review, Jason! It's great to know Ste was on hand to help with the meter reading!
1/5
GoogleTheir lack of competence is actually quite remarkable - parcels stolen, power switched off 6 times and counting in the past couple of weeks, total lack of communication. Ignore whatever spiel urbanbubble write in response to this review - they are a joke.
Hi Alex. Thank you for taking the time to leave a review. We are genuinely sorry for the issues you have experienced on site. We regularly remind residents that parcels should not be left in reception, as your building does not have a concierge service. We can appreciate how frustrating this is, and we are doing what we can to mitigate this, including liaising with the police, and providing CCTV where possible. We have been aware of the power outages, and of course understand the great amount of stress, inconvinience and frustration this has caused. We have had contractors on site for the last two days, since we were notified of the full outage, working to get this resolved. We understand that nothing we say can make this situation better, but please rest assured we are working on a fix. We currently have one of our contractors, along with a staff member on site, in the lobby to answer any questions and concerns. They will be present between 14.00 - 15.00. The power may go intermittently throughout today, as we fix the fuse behind the faulty isolator. Thank you
5/5
GoogleExcellent service and information received from Mark today. I have just moved into the building and spoke with Mark last week prior to moving in to arrange for access to certain site services on the day I was moving in. He was prompt at arranging this for me. Additionally I have now met Mark on site today and he couldn't have been more helpful. He advised me on all aspects of the building and emphasised that should I have any questions or queries moving forward then he is always here to help where he can. It has certainly made settling in much easier and given me the confidence that if anything should go wrong, then it wouldn't be long before any issue would be rectified. First class service and a nice friendly approach. Top marks to Mark. ThanksPositiveResponsiveness, Professionalism
1/5
GoogleReally unhelpful. If you need anything fixing be prepared to wait months for a response. I had a tap leak for 3 months before they responded to the issue, even though I reported it many times. I’ve had other issues that I’ve reported multiple times, no comments back on the issue.
1/5
GoogleBlackmailing the directors of our building by denying us basic services, just so that they'll sign off on accounts that an auditor has said could be fraudulent. Incredibly shitty business practise and illegal in more than a few ways.
1/5
GoogleIt appears i am another unfortunate resident of this horrible management company. Our apartment has been cleaned maybe four times since the beginning of covid-19, despite several complaints. Photos added show to mess and insect infestation. Now they have started giving out parking tickets to residents for parking in there own car parking spot, during the current climate when many residents are currently out of work and already struggling to make end meet. Ironically Michael Howard, the Director of this company, quoted "I was living in an apartment block in central Manchester where the managing agent wasn’t very good and there was no customer care or even basic enquiry handling service. I set about designing a service solution that was not just competent but that really listened and delivered the voice of the customer." Truly inspiring quote by the MD, quite the wordsmith. CLEAN YOUR PROPERTY, CHANGE YOUR POLICY!!
1/5
GoogleAbsolutely awful. Trying to sell my home which is unfortunately managed by them. It’s taken weeks for me to get a response from them regarding a form they need to complete, no one answers the phone (I have called 32 times this morning), they are unhelpful and don’t answer questions. Someone actually told me she couldn’t answer my legal question because it wasn’t her department then went on to tell me she was the only one on the legal department She also told me I can do my own management pack, which I did, then told me she won’t fill in the LPE1 form without paying them £300 I honestly can’t believe how incredibly unhelpful urban bubble are and it goes without saying that I can’t WAIT to moveNegativeResponsiveness, Value
1/5
Google**DO NOT** employ this 'property management' company to look after your building. There seems to be similar issues in all residential buildings listed under them; security breaches such as cars being broken into, bikes and parcels being stolen, lifts out out order for over a year and cladding issues. All this and they continue to increase and overspend on service charge. They do not care for the safety of their residence. They have no idea what they are doing. They have been thrown off other residential properties they 'managed' in the past and I can not wait fro them to be thrown off others.
1/5
GoogleUrban Bubble have caused me so much unnecessary stress over the past 5 months. We finished our 18 months tenancy renting one of their properties in Manchester. We moved out on 23rd September 2020, and only this week received our deposit back after going through the Tenancy Deposit Scheme. Almost 5 months later. At every opportunity during this process, Urban Bubble took every opportunity to push the deadlines and deter us. This is why we took it upon ourselves to use TDS. We moved out of the flat because we were buying a house, which is a stressful time. As well as this, I'm self employed so the current pandemic has also caused me stress. Moving out of a flat and getting a deposit back should've been a simple quick process. The fact it's taken this long and the sheer incompetence from Urban Bubble has caused me the most stress believe it or not. Every time I sent an email chasing them up about our deposit, they replied about a week later saying 'We're chasing it up'. All it would've taken is a phone call. As an experiment, I sent them an email asking for a refund on a weeks rent as we moved out on the 23rd September, and paid until the end of the month. I knew this was a big long shot, but I just wanted to see if they'd reply. They replied within an hour saying no. That shown me that they care more about taking money than actually showing respect to their tenants. The only saving grace is that they tried to get money from us for redecoration, and the TDS deemed their request unjust. I was so happy to receive that email as I don’t want another penny of my money going towards this terrible company. I’ve lived in a fair few properties over the past 10 years, and dealt with some pretty horrific letting agencies but Urban Bubble really took the mick with this.NegativeQuality, Professionalism
1/5
GoogleThis is a review for the owners of this company's other company called stay Urbana which I believe has ceased trading but I want others to know what kind of people these are. UNTRUSTWORTHY PEOPLE WHO WILL KEEP YOUR MONEY. I paid a £420 deposit for a stay in April 2020 which was obviously cancelled. A few months later I received an auto response to an email I'd sent saying the company had ceased trading. I did however receive a response assuring me that a refund would be processed. This has not happened and now my emails are being ignored. No answer on the phone. I also filed through small claims court which was also ignored. What else can you do?Disgraceful and untrustworthy people. Whilst I sympathize with the landlords, keeping people's hard earned money when they need it more than ever is simply not fair. I wish you the unsuccessful future you deserve for testing people like this.
1/5
GoogleI agree with the comments of the previous reviewer (Jason Stubington), the exact same thing happened to me. Please avoid dealing with the companies run by these owners. I didn't receive a refund for a booking with their other company Urbana Apartments. This has been a difficult year for businesses so gave them the benefit of doubt for several months whilst they gave empty promises of a refund. In hindsight, I now know they did not have any intent of returning the money paid to them. Shame on you if you are these owners and are reading this. I wonder how many other people are now out of pocket after dealing with these companies. Well done Jason for trying to get your money back after a breach of contract via the small claims court. I tried via my credit card company but it was too long after the credit company cut off period to claim it back (as kept getting advised a refund was coming from Urbana). For anyone looking to find out owners of a business, Companies House site is very useful. As a last resort, the advantage of various social media platforms means you'll also be able to find and politely message owners directly if your emails are coming from a generic email address. In my experience, previously ignored emails suddenly got answered after doing so, even if they were with further empty promises. It was worth a try.NegativeResponsiveness, Professionalism, Value
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