Trusted Agent profile · Wandsworth
★★★★★
767 reviews across 1 platform
45 London, Wandsworth, SW11 3SH
Part of Urban Bubble, see every office.
Urban Bubble's office in Wandsworth, at 45 London, is rated 3.6 out of 5 across 767 reviews on 1 platform, including 767 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleJohn at kensington place, Melton road Very good service provided, communal area cleaned to a good level and friendly service provided.
Thank you for taking the time to leave a review. I'm so pleased to read that John is keeping the site nice and tidy!
3/5
GoogleNot particularly easy to get hold of, I'm unclear on the schedule of gladding works that is happening currently. Having said that, most building management companies leave a lot to be desired, I have seen worse. I've since received a prompt reply to my review, which earns them an extra star - from 2 to 3. I will monitor service over the next year and see how things go.
5/5
GoogleRecently moved in to Freshfields and have found it easy to settle in. The caretaker, Mark, has been very helpful and is very friendly. They do a really good job of keeping the building neat and tidy.
Hi Ross. Thanks so much for the review, it's great to hear you've settled in well and Mark has provided excellent service!
5/5
GoogleGreat company, Mark Thwaites our site manager has been extremely friendly and helpful and made our move to Vantage Quay Manchester very easy!
Thank you Iona, Mark will be delighted that his hard work hasn't gone unnoticed!
1/5
GoogleHonestly the worst company I have ever dealt with in any capacity. Nothing ever gets done. I've lived in my flat for over five years and there are issues I've had since I moved in that they still haven't bothered to resolve. The worst of it is they just completely ignore your emails, phone calls etc. I've lodged a complaint with them which changed absolutely nothing. I would strongly avoid them if at all possibleNegativeQuality
5/5
GoogleThanks the staff of Urbanbubble (Dorota and Mohamed) to manage my apartment. They are helpful and nice.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleReally poor experience with them managing the building I live in. No hot water for over a week and this has happened multiple times this year with no explanation, no time frame of when this will get sorted and awful at giving regular updates.
5/5
GoogleVery happy with Ste from urbanbubble and how he took care of my previous home. He was always helpful and quick to resolve any issues.
Thanks so much Akash!
5/5
GoogleJohn (who manages the Wharf Close building) was friendly and so helpful! Got meter readings for me within 24 hours - total superstar 🌟 …
Thank you so much Alice, John will be delighted to read your comments!
1/5
GoogleWorst service I have ever seen!!! would give no star if there is an option. Manchester Advent Residents suffered and are suffering from fire alarm ringing from the middle of the night for HOURS AND FEW TIMES in the middle of the night for months and months, no solutions at all!
1/5
GoogleI booked the viewing for a property the company put on the maket for sale. Upon arrival there was no one to meet me, I tried to call the office and they said they have no contact to the person who booked the appointment with me and their our advise is to wait! I waited 20 mins outside of the place. This is unbelievable unprofessional. You don’t book an appointment with your client and just do not show up! You owe me my pertrol and car part money and for wasting my time in a lovely Saturday afternoon!
1/5
GoogleI have been trying to resolve a very simple issue and every week there has been a different reason to turn me away. Finally I have been told (after 8 weeks of waiting) that a contractor will have contacted me - it has been over a week since then and I have heard nothing. I have not been able to move into my new flat because of this. I'm not asking for much, just for Urban Bubble to follow up on something I was assured by a staff member when viewing the property.
5/5
GoogleKarl from maintenance was fantastic, very efficient and did a great job, extremely friendly and ensures job is done to a very high standard.
Thank you for leaving a review Martin!
5/5
GoogleThank you very much for Carl’s quick response, he is very nice and responsible, promptly solve the problem.
Hi. Thank you so much for your review, we are so glad to read that Carl was able to assist you so quickly!
5/5
GoogleExcellent Service from Mark at Vantage Quay Manchester. Always very helpful, friendly….he is an asset to Urban Bubble
Thank you Mike, we really appreciate you taking the time to leave feedback
5/5
GoogleI live in Parkside Fallowfield. Just wanted to say that Urbanbubble are doing an excellent job here. Mark and Ste especially, always punctual, friendly, responsive to tenants needs, and keep the environment tidied up!
Thanks so much for the review Daniel!
1/5
GoogleI lived in one of their private student accomodation. This is an awful company. We didnt have our furniture for move in date. We didnt even have all our furniture by leaving date haha. They charged people hundreds after leaving for incomplete paintwork and damage caused by a shoddy job they hadnt finished properly. Honestly many of us in that building are in legal distbutes now. Was a massive shame as was looking forward to moving out for uni very much. Sadly this company was horrendous
1/5
GoogleThey are rude and liars! I am the flat owner in one of the flat they manage and they have changed my lease apportionment % in my service charge. When I called their office the staff are so rude and lying all the time on the phone. They people dealing with the issue kept changing over the 6 month and I still haven't got a proper answer from them! They increased by lease apportionment % which does not agree with my own contract and they won't even show me the evidence I have been asking for!!! They are just charging whatever they want.
1/5
GoogleReviews show a clear pattern - for tenants, abysmal & for landlords, 'ok'. But I would ask any self respecting landlord to avoid using this company to manage your building because they simply don't care about their tenants whatsoever and it's you who is ultimately being represented. Like so many other commenters, I share the exact same kind of problems showing its widespread throughout their operations and not just a few isolated incidents; Awful communication, dishonest with promises regarding the building, extremely rude and uncompromising staff. They're inefficient at dealing with problems and upon raising a concern with them, you will be hit with a wall of defensiveness as they look to shift blame on to anyone but themselves. They even damaged my personal property and offered no compensation. I have moved into a private property since and have been met by a house mate who had an equally bad experience with them at the very same building as me. At first I thought it was such a unique coincidence, but after looking at these comments, perhaps not..
1/5
Googletenant has paid 12 months rent 5 weeks ago but urbanbubble has not responded to me, even to pay me one month's rent.
Hi Sam. Thank you for the review. Please could you email details of your property to info@urbanbubble.co.uk so that I can look at getting this rectified ASAP. Thank you
5/5
GoogleJennifer is very Friendly , professional , Quick response to emails and other complaints. Excellent customer servicePositiveProfessionalism
5/5
GoogleAmazing service from Nick since we moved into this building. Attentive and always happy to help with whatever we need. Thanks Nick !!PositiveProfessionalism
5/5
GoogleReceived excellent service from Mark today who responded quickly and resolved the issue within ten minutes! Much appreciated. Mark also helped with an issue with our door, which was not unlocking upon fob entry, a few weeks ago. He responded promptly and dealt with the issue as quick as possible, informing us of the status along the way. Friendly, professional and efficient service. Glad to have Mark on site.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleI have never been so appalled by a tenancy service. I have been living at Norfolk House for 2 months, and I still can't shower after 11pm because they turn the hot water off, they promised the lift will be done in the first few days, it has now been 2 months (baring in mind I live on the 6th floor), they turn off the electricity and water for hours every few weeks and when trying to complain and ask for resolutions, they are rude and unhelpful. If you decide to live in one of their developments expect nothing but disappointment. They are a massive con and will take your money for a rubbish place to live. They can't even organise to put proper signs on each floor (currently have pieces of paper stuck to walls with the floor number on). DON'T EVER LIVE IN NORFOLK HOUSE. It looks nothing like the developers photos and you're just asking to be conned.
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Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
