Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleLived in two buildings managed by Urban Bubble. I would actively discount a development on the basis that its managed by them
Chris · 22 June 2023
Agent replied · 21 June 2024
Hi Chris. Thank you for taking the time to leave a review. I was sorry to read that you were not happy with our service. If you could please email some details to info@urbanbubble.co.uk about which buildings you lived in and the issues you faced, I would like to take a look into this. At urbanbubble we pride ourselves in our service and buildings, and use feedback we receive to improve ourselves. Thank you
★★★★★ 1/5
GoogleTake ages to respond and I mean weeks or months. Just a nightmare with communication other than when they want your money.
Anna · 22 June 2023
Agent replied · 21 June 2024
Hi Anna. Thank you for leaving us a review. I was disappointed to read you feel our communication has been lacking. Please could you email some details to info@urbanbubble.co.uk and I can take a look into this. Thank you
★★★★★ 5/5
GoogleSte is always very helpful in keeping the blocks clean and sorting any issues on site.
Will · 22 June 2022
★★★★★ 5/5
GoogleThis review specifically refers to Ugo in the legal team who was very helpful in my poetry transaction.
Matthew · 25 September 2023
Agent replied · 21 June 2024
Thank you so much Matthew, I'm so glad Ugo was so helpful!
★★★★★ 1/5
GoogleWe deal with them from January unfortunately, we never received an invoice so we have chased them for it, but never received an answer, then in October we receive a letter from their lawyer for an outstanding balance. we disputed this of course as they never replied to our emails and they never sent us an invoice, after 1 month we were chasing for an answer and apologies just by their lawyer finally we received the invoice (printed just 1 week before) with still the wrong references on it..Apart for this another car parked in our parking space, for the first two days they said they cannot help us, but just after an email sent to a manager they replied and start to chase for a parking management, and just after one week the car left our space without consequence of course, because apart for an advise WE left on the car nobody cared and nobody knew who was the owner of the car.
I can confirm this is not a good service but a just a waste of time...if you need any help they will never reply, they spoiled, with their totally unprofessional way to work, our pleasure to have a new house….and just for them we’d really like leave the building already
Francesco · 23 June 2016
★★★★★ 5/5
GoogleI received great service from my account manager Lei Gao since invested my properties in the UK and managed by ub.
B · 22 June 2023
Agent replied · 21 June 2024
Thank you so much for taking the time to leave a review. Lei will be delighted with your comments.
★★★★★ 5/5
GoogleUrban bubble have been letting my property for 3 years and have been responsive whenever I have needed them. I believe they are responsible letting agents and I would recommend them to others.
Ed · 20 August 2024
★★★★★ 5/5
GooglePaul at Urban Bubble on Chapeltown Street goes above and beyond! Always helpful and a pleasure to see!
Shane-Giancarlo · 26 August 2023
Agent replied · 21 June 2024
Thank you so much for the review Shane-Giancarlo! Great to see Paul is always helpful!
★★★★★ 3/5
Google5 stars to Paul Duffen, the concierge of Phoenix and Crusader. He's been consistently helpful, professional and lovely overall!
S · 27 July 2023
Agent replied · 21 June 2024
Thanks so much for the review, Paul will be delighted that his hard work has been recognised!
★★★★★ 5/5
GoogleI want to give a shout-out to John at Radcliff House for being an awesome staff! He's always polite and friendly, quick to respond, and super helpful. I had a great experience, and John's fantastic service made a big difference. Thanks, John!
Henry · 22 February 2024
★★★★★ 5/5
GoogleVery grateful for the help and advice from Mark, managing Vantage Quay. Great service
Naomi · 24 November 2023
Agent replied · 21 June 2024
Thanks so much Naomi!
★★★★★ 5/5
GoogleThroughout the entire process they have worked quickly and tirelessly to secure the funding necessary to enable the work to be done. During an extremely stressful and worrying time for all leaseholders they have consistently kept us notified. Explaining clearly and precisely at what stage they were at and how it was progressing.
A thoroughly professional job by all concerned, thank you.
Craig · 22 June 2022
★★★★★ 1/5
GoogleAbsolutely rubbish management company. So much so we've replaced them. Service charge bills constantly increased with no justification and a worsening service in return!
Alex · 13 December 2024
★★★★★ 1/5
GoogleNot happy with the service. Unable to speak with anyone and the website app is not very user friendly.
Dipak · 22 June 2023
Agent replied · 21 June 2024
Hi Dipak. Thank you for taking the time to leave a review. I was disappointed to read of your dissatisfaction and would like to rectify this. Please could you email info@urbanbubble.co.uk with some details so I can look into this. Thank you
★★★★★ 5/5
GoogleI’d like to add my huge thanks to the team at Urbanbubble who have worked tirelessly on the research, reports and communications in regard to the cladding catastrophe in our country at the moment. Thanks to them they have secured 100% of the funding available to us leaseholders and owners. I am very grateful and relieved. Well done to you all.
Annette · 22 June 2022
★★★★★ 5/5
GoogleJust posting this to share my appreciation for Mark & Ste who do an absolutely fantastic job maintaining Peel Court. They're massively helpful and always take on any repairs/issues/concerns I've had. Recently Ste even answered the call whilst at home on a Friday afternoon to help me with my meter readings. Thanks so much for both of your hard work!
Danya · 22 June 2022
★★★★★ 5/5
GoogleUrbanbubble are a innovative and growing company. I have worked with them for 2 years now and found Joey and the team to be supportive and knowledgeable.
Justin · 23 June 2017
★★★★★ 1/5
GoogleWorst property management company ever. Doesn't respond to emails, issues all over the house left unresolved, and poor customer service. I would highly not recommend anyone to have their property managed by urbanbubble.
Mo · 14 June 2024
★★★★★ 4/5
GoogleI've been relying on Urbanbubble to completely manage my property for 5 years now. Reliable agents with good communication platform and responsive teams.
Zsldn · 19 November 2024
★★★★★ 1/5
Googlehad an issue in the flat since may 2023 - Latisha has ignored correspondance since january 2024... don't answer the phone never get back to my voicemails.. not really sure where we go from here.
Glen · 22 April 2024
★★★★★ 1/5
GoogleWish there was a zero star option.
Been trying to contact someone at urban bubble for weeks now as my tenancy is running out.
Hands down, worst company i've EVER dealt with.
Abs · 14 June 2024
★★★★★ 5/5
GoogleExceptional service from start to finish, Urban bubble made the tenancy process seamless and stress-free with their expert guidance.
Shile · 7 January 2025
★★★★★ 5/5
GoogleReceived an excellent service from John, the Caretaker, at Ingenta block of flats. He helped my brother and I access retrieve a door access and dispose of some large items. Thank you for going beyond.
Helen · 23 March 2024
★★★★★ 1/5
GoogleAvoid. They are behind in pay the deposit back for almost 4 months. Bad service and terrible experience.
Zhiheng · 20 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
