Urban Bubble Wandsworth reviews

★★★★★ 5/5

Google

Kyia and Becci were absolutely fantastic throughout the whole process. Kyia sorted out my whole tenancy in around 3 days! She has helped me endlessly. I have so much confidence with urban bubble now. My apartment is beautiful and i’m so happy. Would 100% recommend!PositiveResponsiveness, Quality, Professionalism, Value

Samuel · 22 June 2022

★★★★★ 1/5

Google

If I could give zero stars I would. Actually minus stars. We have received no service from this company in terms of managing our property, they take our money and are completely useless at the most basic of tasks, such as getting rental dates and amount correct, even when this is pointed out, it isn’t rectified in a timely manner, in fact at all. my tenant is being flagged as in arrears but he is not which I am sure is also causing distress on their end. I’ve waited two years for a property inspection I’ve asked for repeatedly. I’m still waiting. And fobbed off with the same excuses, which they do nothing to change. Communication is abysmal and doesn’t even exist. I have asked 4 times in the last month to be told what the process is to terminate our contract and no one responds. Totally unacceptable service, in fact non existent service. I feel like I’ve been robbed to be quite honest. Do not use this company for property management, and I am sure my tenant is just as fed up with their mistakes.

Hannah · 25 October 2023

★★★★★ 5/5

Google

I live in Media City and really love all of the amenities. The urbanbubble staff are great and friendly - a special shout out to whoever makes the posters as they are eye catching and informative!

Sophie · 2 September 2025

★★★★★ 1/5

Google

Singularly the most incompetent lettings agency I have ever dealt with, from start to finish. Response is the absolute bare minimum or you just get fully ignored, when trying to get in contact about anything from broken furnishings to genuine health hazards within our flat. Awful communication and staff that just don't care.

Hannah · 22 June 2021

★★★★★ 1/5

Google

As an overseas landlord, the management service provided by urbanbubble was a nightmare. Constant change of personnel, and no response at all for email sent. Tenants moved out for more than 2 months, and still not able to settle the move out follow up items. Terrible service!!!!

Pri · 25 October 2023

★★★★★ 1/5

Google

Only rating one star but if MINUS was an option we would take it!! I am not one to leave reviews but anyone who is reading this and is signing a flat under the management of Urban Bubble, PROCEED WITH CAUTION. UB has to be the most irresponsible, frustrating, time wasting, unprofessional company I have ever come across. This is surprising due to the size of the company and how many buildings they manage across Manchester. Our situation is not only ON GOING but the tip of the iceberg after 3 months of reporting various leaks across the building in Advent House. Not only do UB simply not care :) but they make no effort to disguise it. Their laughable attempt at communication is the driving factor behind this review as well as the lack of resolution for a building that is on its last legs. I would like to make reference to two people individually, however I believe they are they are in the unfortunate position of being customer facing for even worse employees higher up the chain behind the scenes. 'They' have been useless across the entire 3 months for not only NOT communicating with the numerous flats involved to keep us all on the same page .. but most of all each other. The only things to come from this problem are uncountable amounts of email chains involving contractors/landlords/tenants, empty promises, condescending phone calls, hiding behind receptionists who advise 'he isnt at his desk at the moment', endless stress, wet carpets, rotting skirting boards.. Yet even after all the tireless pestering from our end we are still no further with a resolution. Myself and other tenants/landlords have thrown everything at UB by involving environmental health, the council, addressing the health impact and even informing them that they will not be able to rent the flats out in the current state. But nothing seems to get their attention to actually physically help us. I can see from the rest of the reviews someone replies from a general email trying to justify how the situation has been handled, by deep diving into legal timeframes/blaming other people. This review will probably spark the same response, however I cannot see UB having any leg to stand on as they have been aware of this situation for long enough and the extent of the damage it has caused to not only our flat, but the entire building. I appreciate trying to locate the source of a leak can be challenging due to the nature of how many people it involves (gaining entry to different flats) however the timeframes we were given were simply too long. When the leak eventually reached a communal area it took not even 48 hours for a contract to bash a hole in the roof to try and stop it, I note the gaping hole is still there now and producing a pool of water. Overall, UB have presented a disgustingly lax attitude throughout the process and are very aware the ball is in their court as legally we are still required to pay rent (although now at a reduced rate courtesy of our landlord). They are also definitely aware of how competitive/expensive the rental market is right now which leaves us with minimal options in terms of renting somewhere else. Its the biggest shame we are looking to move out as we love the flat itself but cannot continue to live in a flat where the bedroom is uninhabitable especially coming into the colder months. Cheers Urban Bubble for the compassion and empathy towards our situation :) DO NOT RENT WITH THIS COMPANY YOU WILL REGRET IT, SAVE YOURSELVES TIME, MONEY, AND EMOTIONAL STRESS :))))))

Esme · 25 September 2023

★★★★★ 1/5

Google

Utterly shocking company - we have had numerous issues with our tenancy across the year we have been here. The "secure" parking garage was left with the door open for weeks on end. We have parts of the ceiling in our house and falling down and black mould due to poor building maintenance. We have had water leaking under the flooring before from the fire exit stairwell before. To top it all off I am trying to move out and the only lifts in the building are now out of action because of ongoing poor maintenance leaving me unable to move out. Please please don't rent or buy in the sorting house - it should be a lovely place to live but the ongoing issues have caused more stress than it's worth.

Louise · 25 September 2023

★★★★★ 5/5

Google

Amazing service and quick responses from the team at Urbanbubble. Organised, efficient and helpful all reflecting the brilliant work ethic of staff at Urbanbubble, representing the company’s quality standard both Emma and Brogan worked efficiently and tirelessly to get the case done. Best work ethic and on top of the game!

Helen · 22 June 2023

★★★★★ 5/5

Google

Steve was a lifesaver helping me after I was locked out! Thanks again.

Sam · 22 June 2022

★★★★★ 5/5

Google

Mark in Albert House has been absolutely fantasitc at taking care of the communal spaces. My guests that have visited have often commented on how clean and nice smelling the building is. Thanks Mark for making it such a pleasent place to be and live!

Joseph · 22 June 2022

★★★★★ 1/5

Google

Currently a homeowner in the Castle Irwell new housing estate in Salford. We pay a service charge collectively for a maintenance and ground works to be carried out as per our mortgaged contractual agreements. This company does not hold up their end of the bargain and have had several missed bin collections, maintenance not being carried out, graffitis not being removed and communal gardening not being completed properly.

Paul · 24 May 2024

★★★★★ 1/5

Google

Prospective tenant, completely baffled by the lack of communication. I'm motivated to rent a flat having recently relocated to the area, but no response to messages sent, meanwhile the flat has been sitting there for a month and was even reduced in price. I always wonder if the landlords actually know they could be making money, but it's because these agents are dragging their feet that they're not...Ridiculous.

Ivana · 22 May 2024

★★★★★ 1/5

Google

If I could rate Urban Bubble zero I would. I’ve only ever done one other review on here and it was 5 stars, so it says a lot that I would make the effort to leave this review. I lived in my flat for 18 months before Urban Bubble took over as letting agent. I loved it but in April 2023, the rent went up and the service went downhill. Appalling communication and customer service; we currently have a broken fridge/freezer which I’ve reported on the FixFlo portal, via email, WhatsApp, and tried to call but got an out of office message, I went back on to FixFlo and sent a message to the agent. 36 hours after the initial report still no response. Reception team have just told us to email the lettings team, which I have already done. The fridge/freezer was fully stocked, we’ve managed to salvage some food in kind neighbours’ fridge/freezers after I reached out the building residents’ Facebook group. Since Urban Bubble took over they ignore emails, they don’t apologise when they make mistakes, and they won’t allow us to contact our landlord. It took 2.5months to get our washing machine fixed after hounding them via all communications and then a further 1.5months to be reimbursed by our landlord for our lauderette costs. They took so long to make a decision about us being allowed to change our internet provider, even though I gave them two resident precedents of changing from Virgin Media to Hyperoptic, that we then got stuck in a contract with Virgin Media. Our landlord said we could change it so he has always been fair, but Urban Bubble were too slow as usual so now we’re stuck with rubbish internet. Before Urban Bubble took over, as our letting agent, our sofa bed in the living room was caving in and uncomfortable so I proposed via our former letting agent: if I could find a sofa within a budget of £180 and dispose of the old one would the landlord pay for it, and he agreed and that’s what we did. I’ve never spoken to him as everything was always handled via our old letting agent but that’s fair of him and us as we improved the sofa and did the hard bit. We want to be able to tell him how awful Urban Bubble are and that their negligence is costing him and us money but we have no way of doing so. Anyway, if Urban Bubble see this, which seems unlikely as I don’t see any replies to other reviews, please contact me and provide us our tenancy agreement via email because the link to Yorlet and our contract has conveniently expired. I would like to see our tenancy agreement so I can contact the landlord directly. We have no working fridge or freezer, it’s summer so we can’t leave food and drink outside on the balcony to keep it cool like maybe we could get away with in winter. With cost of living crisis, we can’t afford to not only throw away a bunch of food but also have to buy every meal as and when we want it with no way to store leftovers. As flatmates who have different schedules and food tastes, vegetarian and meat eater, we cook for ourselves individually and therefore have leftovers which we freeze or refrigerate for the following day. This is going to get expensive very quickly and yet we will still be expected to pay a combined £1200 in rent. We’re just trapped with this until we’re forced to move out which is so sad because we love this flat and for 18 months it was great and by my former flatmate’s account, it was the 2 years prior too. Someone please take over Urban Bubble and sort it out!!

Abby · 26 August 2023

★★★★★ 1/5

Google

Urban Bubble’s email system must only allow them to send emails but clearly has blocked all incoming emails as they never respond to any. I don’t know why they put a big purple REPLY button at the bottom of their emails. I have tried many times to ask questions but no response. I believe they are the worst company I have ever dealt with

Noel · 26 July 2024

★★★★★ 5/5

Google

My five stars is for Mark and Ste for always being polite & helpful while doing a thankless task of maintaining the Urbanbubble building I live in. Urban bubble as a company are not five stars however. I do not get called back when said they would. Ongoing leak in building, ongoing noise, smoke and drug disturbance in the building.

Tess · 22 June 2022

★★★★★ 5/5

Google

Thank you very much Johanne for your professionalism in your work and help to follow through on settling the new tenant in our apartment in Burlington Square. We are very grateful that a new tenant was secured in the shortest time. We truly appreciate your support and best wishes to you and the lettings team. Keep up the good work!! Kind regards, Chris Wang (Malaysia)

Chris · 18 June 2024

★★★★★ 4/5

Google

I recently moved into Vantage Quay. It’s a great place to live. Mark the caretaker was really welcoming and is always cheery and helpful, we’re lucky to have him here. But only 4 stars because Urban Bubble’s legal department took 4 weeks to acknowledge my taking over the apartment, and that was with me hassling them to get on with it.

Charlie · 18 August 2024

★★★★★ 1/5

Google

My deposit hasn’t been returned despite moving out 4 months ago. Andrew is unashamedly ignoring my emails at this point which is extremely frustrating. I’ve left the flat in a clean state and paid all the rent so I see no reason for my deposit to be withheld!NegativeResponsiveness, Professionalism

Dirie · 22 June 2021

★★★★★ 1/5

Google

I had enough of your rubbish promises over the phone. Never answering emails on time. The work needed in my apartment was reported last year and so far you have NOTHING about it. I pay with punctuality and got so far nothing in return apart from lies !

Tony · 22 June 2023

★★★★★ 5/5

Google

Always have had great experience with the services offered. In particular Adeeb and Zak have always been most helpful.

Usama · 22 April 2024

★★★★★ 5/5

Google

Really happy with Mark from urbanbubble and how he looks after the flats on Georgia Avenue. Is always really helpful and quick to resolve any issues we may have. Even goes out of his way to let us know when he's going on leave and how to get in touch if anything needs attention while he is away.

Lachlan · 22 June 2022

★★★★★ 1/5

Google

My tenants paid rent to Urbanbubble on the 13th October. Thirteen days later Urbanbubble have not paid me. This sort of delay is not unusual. The promised return call yesterday did not materialise. I will be taking the property back from them as soon as I can.

Jonathan · 22 June 2023

★★★★★ 5/5

Google

I have rented a flat in the Georgian Quarter, Liverpool via Urbanbubble with the help of Mohamed Farouk and they he has been extremely helpful since the start; promptly replying to all my messages and helping me through the whole process with the contract, viewings and whatever else was required from both parts. Would highly recommend both the services of the company and Mohamed’s (thank you again!)

Violeta · 23 March 2024

★★★★★ 5/5

Google

I live in Radcliffe House & Stephen is always tidy, helpful and polite. Nothing is to much trouble for him and he will always go above and beyond to help me out if i need anything. Absolute star. Thank you.PositiveProfessionalism

Sarah · 22 June 2022