Urban Bubble Hove reviews

★★★★★ 1/5

Trustpilot

Disgraceful customer service

Disgraceful customer service. Have to be chased and chased and chased to respond to any queries. Once they have your money they are not interested. Vulnerable people renting through them at Hove Gardens housing and people letting themselves into flats without permission and terrifying residents - the management at Hove Gardens is appalling - no repairs ever undertaken, rude and ignorant staff in charge - no complaints ever actioned

Maddie · 19 August 2026

★★★★★ 5/5

Trustpilot

Positive Experience - Lovely Team

My partner and I had a truly lovely experience with the team at Urbanbubble, particularly Alessandra and Dora. Our first point of contact was with Dora, who sent us a video tour of the property and answered a few of our initial questions. Her quick responses and helpfulness made the process feel easy from the start. Whilst arranging an in‑person viewing, I briefly spoke with Xavier, who was polite, efficient, and very helpful in getting everything organised. When we attended the viewing, Alessandra was super welcoming. Her kindness and approachability, made us feel completely comfortable asking questions. She walked us through the property with patience and her support made the experience of finding our first home together genuinely enjoyable. Overall, the staff at Urbanbubble have made this journey smooth and stress‑free, and we’re very grateful for their help. Thank you!

Rosie · 26 May 2026

★★★★★ 5/5

Trustpilot

Urbanbubble experience

Alessandra, was really helpful from the start of the process. I initially enquired about a property which was unfortunately off the market however she quickly offered to show me another property which I ended up accepting. All throughout the process she was available for questions and made it really easy for me, having never rented before. I’d like to thank Alessandra for her brilliant customer service and friendliness.

Jake · 24 April 2026

★★★★★ 5/5

Trustpilot

Xavier was extremely professional

Xavier was extremely professional, I spoke with a lot of estate agents recently and he was the only single one who was prompt in his replies and I didn’t feel I was having to chase. Really good experience corresponding with him and he was so friendly and engaging in person. He definitely makes me want to continue using Urban Bubble in my property search

A · 20 May 2026

★★★★★ 5/5

Trustpilot

Carl was great and managed to fix our…

Carl was great and managed to fix our balcony door himself when we had been unable to get any contractors to resolve the issue. The door had become stuck and we were unable to unlock it properly, but Carl identified the problem and had it fixed very quickly. Really appreciate his help!

Sinead · 12 August 2026

★★★★★ 5/5

Trustpilot

​I cannot thank Alessandra enough for…

​I cannot thank Alessandra enough for all her help during my move. From start to finish, she went above and beyond to keep me updated and reassured me every step of the way. She made the whole process feel so simple and straightforward, which took away a lot of the stress. Really grateful for her support and how smoothly everything went because of her!

Dayl · 8 May 2026

★★★★★ 1/5

Trustpilot

Disappointing Experience as a Landlord Due to Communication and Transparency Issues

My experience with Urbanbubble has been extremely disappointing. As a landlord, I encountered ongoing issues relating to property management, tenant information, and communication. Throughout the tenancy, I repeatedly requested information and supporting records, including account and ledger information, which took a significant amount of time to obtain. This made it difficult to fully understand the situation and assess my position. When disputes arose, I felt that obtaining timely and complete information was unnecessarily challenging. Important details only became available much later, forcing me to spend considerable time and effort pursuing records and clarifications. In addition, I experienced frustration with communication and responsiveness throughout the process. What should have been straightforward requests often required repeated follow-ups. Overall, my experience left me with the impression that the level of service did not meet the standards I would expect from a professional property management company. Based on my experience, I would be reluctant to use Urbanbubble again.

Mike · 26 August 2026

★★★★★ 5/5

Trustpilot

Alessandra was brilliant throughout the…

Alessandra was brilliant throughout the process. Responsive and helpful from the initial enquiry until the deposit was put down. She was keen to answer the questions I had prepared and gave honest answers, helping me feel confident and not rushed or pushed into a decision. So far I’ve had a decent experience with the agency in general, it’s been clear and smooth.

Patrick · 7 May 2026

★★★★★ 1/5

Trustpilot

Urban Bubble has been beyond terrible.

Urban Bubble has been, without question, the worst property management company I've ever dealt with. They are responsible for managing Viadux, which is marketed as a luxury development, but the management experience couldn't be further from that description. Communication is appalling. They seem to hide behind emails and computer screens rather than providing clear answers or taking ownership of problems. Getting a meaningful response is almost impossible, and maintenance requests disappear into a black hole. I attended a meeting with management to discuss the numerous ongoing issues affecting residents. I left feeling that they were dismissive, uninterested and completely lacking in leadership. There was plenty of talk but very little accountability, and I have little confidence that any of the concerns raised will actually be addressed. The building suffers from persistent maintenance problems. In our case, a leak that had been reported long before was never properly repaired. Instead, temporary fixes were carried out until the problem escalated, eventually leaving us without hot water for several days. This situation was entirely avoidable had the issue been dealt with properly in the first place. Maintenance requests regularly go unanswered for months despite repeated follow-ups. Residents are told that quotes are being obtained for repairs, yet nothing ever seems to happen. Meanwhile, charges continue to appear. There are also apartments suffering from damp, with residents raising concerns about the impact on their health, yet meaningful action appears painfully slow or non-existent. The most worrying part is that this doesn't feel like an isolated experience. Speaking to residents across this 300+ apartment development, I genuinely struggle to find anyone with something positive to say about Urban Bubble. The level of frustration throughout the building is remarkable. Whether the problem is poorly trained staff, ineffective systems or a complete lack of leadership from the top, something is fundamentally broken. If this is how a "luxury" development is managed, I'd hate to see what they consider standard. Urban Bubble has caused unnecessary stress, frustration and disappointment for me, my housemates and many of our friends living in Viadux. Residents deserve a management company that communicates honestly, takes responsibility and actually resolves problems instead of endlessly delaying them. I would strongly advise anyone considering renting or buying in an Urban Bubble-managed development to do their research and speak to current residents before making a decision. Based on my experience, I cannot recommend this company.

MF · 28 July 2026

★★★★★ 5/5

Trustpilot

Asad's Professional Service at Urban…

Asad's Professional Service at Urban Bubble There was an outstanding issue in a property i own and UB manage for me. I live overseas and rely on Asad for everything with my properties. He was calm when i was anxious and he resolved the issue professionally with no extra cost to myself. Thank again Asad.

MAT · 28 May 2026

★★★★★ 5/5

Trustpilot

Excellent lettings team

I have had an excellent experience with the Urbanbubble lettings team. Dorota called me within minutes of my initial enquiry on Rightmove and was able to book me in for a viewing straight away. At the viewing, Johanne was friendly and professional, well equipped with all the information I needed. She was then quick to follow up and progress my application, resulting in a same-day approval from the landlord. Overall very happy with the high quality of service and communication.

Ellen · 10 July 2026

★★★★★ 1/5

Trustpilot

An embarrassment of a company

Honestly a joke of a company- I do not know a single person in my 800+ person complex who’ve had a positive experience They’ve chased me for referencing (on a property I not only already live in but have resigned the contract with 2 times) Their newest thing is harassing my old housemate and I for £738 with no reference as to what for? We didn’t have any outstanding bills or rent so maybe they’re just bored? The whole company need to either be retrained, restructured or if it’s not the staff that are incompetent maybe it’s their systems in which case get some new ones. Is their CEO just a figurehead or is he actually there to lead? Because this isn’t ok. Your company is an embarrassment and the amount of stress and upset it has caused myself, my housemates and friends in my development is despicable Edit/ update: 07/06/2026 I have now received a threatening email saying I owe £6k, my new housemate has received a similar threatening letter and my old housemate has received one saying she owes the current property over £2k I called and pressed to option of “if you’re existing tenant and have an issue” I got put through to a particularly rude and unhelpful customer service attendant called Beth in the Manchester office on the property management team. I sent her the email and she refused to help any further and kept fobbing me off with “I need to review it to put to the right department” I asked if/ when they would contact me as I’ve started a new job and will struggle to talk. She stated “ONCE AGAIN this isn’t my department so I don’t know” Big shout out to Beth- clearly feeling big job satisfaction

Zara · 6 July 2026

★★★★★ 5/5

Trustpilot

I would like to thank the Urban Bubble…

I would like to thank the Urban Bubble team for their excellent service in re-letting my property at Falkner Place. The communication throughout the process has been prompt, professional and reassuring. After an initial applicant withdrew for personal reasons, the team acted quickly, secured further viewings and successfully found a new tenant at the full asking rent of £900 per month. A special thank you to Dora for keeping me informed throughout the process, and to Xavier, Johanne, Abbi and the wider team for their hard work and support. Referencing, contracts and move-in arrangements have all been handled efficiently and professionally. This is the second time Urban Bubble has successfully re-let one of my properties, and I have been consistently impressed by their responsiveness, communication and commitment to achieving the best outcome for landlords. Many thanks to everyone involved. Kind Regards Surendra Patel

Renuka · 24 June 2026

★★★★★ 5/5

Trustpilot

Rose is responsible for our unit that…

Rose is responsible for our unit that is let out and managed by Urban Bubble. I could feel the energy and positive vibes emanating from her even though we are corresponding via email. She is friendly, super responsive and projects a very professional image of both herself and the company.

Thye · 22 May 2026

★★★★★ 4/5

Trustpilot

I appreciated the consistent…

I appreciated the consistent communication. Hannah has been incredible at making things happen & pushing things through for me. She was extremely helpful in meeting me at my apartment to give me my keys, as I flew in & had a chaotic travel. I would vouch for her again.

Disha · 18 March 2026

★★★★★ 5/5

Trustpilot

Alessandra was super friendly and…

Alessandra was super friendly and helpful, great communication & helped answer all my questions as a first time renter. Since finding the right flat, urban bubble have been great!

Chris · 6 August 2026

★★★★★ 5/5

Trustpilot

People make the difference

It’s often said that success in property is all about "location, location, location", but in my experience, it’s equally about "people, people, people." Urbanbubble has some truly excellent people within its organisation, and they make all the difference. I genuinely feel that my property is being well looked after, and I always receive timely, clear communication and updates that keep me informed and reassured. Alessandra, Johanne and Rose consistently go above and beyond in the way they represent both me and Urbanbubble. Their professionalism, responsiveness and dedication are a real credit to the company. Many thanks to you both. Your outstanding service is a major reason why I continue to work with Urbanbubble.

J · 6 June 2026

★★★★★ 5/5

Trustpilot

Hannah and Johanne

Hannah and Johanne made this the easiest and quickest process ever. So quick with their responses and explained everything so clearly. Couldn’t recommend these ladies enough!!

Megan · 15 July 2026

★★★★★ 1/5

Trustpilot

Unprofessional, unreliable and still holding our deposit after 5 months

Avoid this agency. The experience is bad during the tenancy and even worse when it ends. We vacated the property in December 2025 and urbanbubble is still holding £633 of our deposit a sum they themselves acknowledge is not in dispute. Five months later, it has not been returned. Beyond the undisputed amount, we are also now in a formal dispute over the remaining portion of our deposit, as urbanbubble is attempting to make deductions for wear and tear damage, something landlords and agents are not legally permitted to charge tenants for under UK tenancy law. Throughout our tenancy and beyond, the communication from this agency has been consistently unreliable and unprofessional. Responses are slow, questions go unanswered, and when they do reply, the tone is casual and dismissive, more like a text message to a friend than correspondence from a professional letting agency. During our tenancy we waited over three months for a broken fridge to be replaced. A basic maintenance issue that should have been resolved within days took months of chasing. Asad sent a deposit release form via DocuSign with almost every critical field left blank, deposit amount, outstanding rent, total deductions, amount to be returned, agent name and signature, and tenancy deposit reference number. We were asked to sign a legally binding financial document without being able to verify any of its terms. We lawfully refused. When we challenged this, we were given inaccurate information about how DocuSign works, specifically that one tenant had to sign before the other could view the document. This was confirmed to be incorrect directly by DocuSign support. Document visibility is controlled entirely by the agent. This is not a one-off mistake. It is a pattern of incompetence and unprofessionalism that any prospective tenant should be aware of before signing with this agency.

Federica · 29 May 2026

★★★★★ 5/5

Trustpilot

Alessandra has been so helpful during…

Alessandra has been so helpful during my search for a flat. She has always communicated quickly with loads of detail and in a friendly way. I would definitely work with her again in the future.

Llinos · 29 April 2026

★★★★★ 5/5

Trustpilot

I was searching for a new place to rent…

I was searching for a new place to rent in Manchester having gotten a job in the city. I reached out to urbanbubble and immediately got loads of potential apartments sent to me the very next day by Johanne, I requested a viewing and got that sorted as soon as I was available. Alessandra met me at the property and did an amazing job showing me the potential listings. I'm very satisfied with how prompt the whole process was and how Johanne and Alessandra handled it all.

Rakshith · 12 May 2026

★★★★★ 5/5

Trustpilot

Very professional and quick

Very professional and quick. Good communication from them as well. I needed to move in basically 72 hours and Alessandra and Dora made that possible, thank you.

Dave · 28 May 2026

★★★★★ 5/5

Trustpilot

Alessandra is very helpful and kind

Alessandra is very helpful and kind, helping us find a satisfactory property with reasonable price.

Customer · 14 August 2026

★★★★★ 5/5

Trustpilot

5 STARS

Alessandra was unbelievably helpful and knowledgeable. The renting process is made so smooth and so stress free and I can’t thank her enough! I would absolutely recommend urbanbubble!

Holly · 5 May 2026