Urban Bubble Hove reviews

★★★★★ 4/5

Trustpilot

Really positive experience with the service

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communication throughout was great, and Dora came in on a Saturday for my move-in day & when I ran into an issue out of hours, the team picked up and sorted it. Couldn't ask for more from the people side of things. 4 stars.

Leret · 5 May 2026

★★★★★ 5/5

Trustpilot

Alessandra is the best!

We had the loveliest estate agent Alessandra. She showed us our dream apartment, and she was incredibly informative and sweet. Thank you so much Alessandra.

Emma · 11 May 2026

★★★★★ 5/5

Trustpilot

A big thanks to Carl for the work he…

A big thanks to Carl for the work he carried on on my apartment. Carl kept me updated, and did a great job!

Sim · 21 May 2026

★★★★★ 1/5

Trustpilot

Overcharging with no evidence on their…

Overcharging with no evidence on their billings! They did not calculate the bills correctly and their BTR Debt Recovery team bugs you again and again with wrong calculations. When I ask for details of how they come up with the adhoc bills, they did not provide any details, just keep sending the bills to urge you to pay

Jason · 14 August 2026

★★★★★ 5/5

Trustpilot

Second rental we’ve rented through…

Second rental we’ve rented through urban bubble, have been incredible each time!! Especially Alessandra, so lovely throughout the process and consistently communicated!! Thank you!!

Alex · 5 May 2026

★★★★★ 5/5

Trustpilot

Johanne and Allesandra went the extra…

Johanne and Allesandra went the extra mile in getting the property rented and were excellent in communicating of the progress during this process.

Anthony · 7 May 2026

★★★★★ 5/5

Trustpilot

Alessandra has been very helpful and…

Alessandra has been very helpful and has made the process a lot easier for us. Would recommend

Callum · 8 June 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague

I am a landlord of a property with the misfortune of choosing to use Urbanbubble for my management company. This company sold their services to me on the premise that they would be efficient and save me the need to worry about my property. They also said it made sense as they operated the service charge and it could be taken pro-rata every month. However, the reality couldn't be further from that. They have very little to actually do, yet have done it all badly, regularly delaying payments to me over the agreed 10 working days, and leaving my tenant without an oven for four months and a washing machine for a similar period. Then when I try to contact them, they rarely get back to me and have calculated the service charge wrongly, or failed to take it, or sometimes taken more than they should. This has happened a dozen times and I've not even been with them for four years yet! Then when I finally cancel because I've had enough of their constant breaches of contract, they have the nerve to charge me £480 just for leaving, and say it is in the contract, (which it is, buried at the foot of page 7 of their t&cs). If you are thinking about using these people, please DON'T. Their customer service is appalling too. I'd give less than 1 out of 5 if I could. They are the singularly worst company I have ever dealt with in my 59 years on this planet and I wouldn't wish them on my worst enemy. AVOID!

Richard · 24 September 2026

★★★★★ 5/5

Trustpilot

Alessandra was lovely

Alessandra was lovely, friendly and patient. She kept us informed throughout the entire process.

Jasmine · 18 June 2026

★★★★★ 5/5

Trustpilot

Great Job

Carl was so helpful and fixed everything !

Ella · 16 July 2026

★★★★★ 5/5

Trustpilot

Alessandra made our move easy and…

Alessandra made our move easy and stress free! She's very kind :)

Meels · 5 June 2026

★★★★★ 5/5

Trustpilot

My experience was very smooth and…

My experience was very smooth and straightforward, thank you to Alessandra for your help. Highly recommend

Marcin · 2 May 2026

★★★★★ 5/5

Trustpilot

Alessandra has been brilliant and has…

Alessandra has been brilliant and has made everything very easy. Defiantly the easiest and most efficient renting process I’ve proceeded with. Would recommend

Anthony · 7 October 2026

★★★★★ 1/5

Trustpilot

Deposit Issues

Lived in my apartment for a year, small 1 bedroom, getting charged a cleaning fee of almost £400 including “bulb repair” for a light that didn’t even work before I moved in. They gave me 2 weeks notice that I had to leave after being told I was able to extend my tenancy another year. It’s been 3 months and I still haven’t had the rest of my deposit back, and I agreed to pay the amount because who knows n how much longer it would take to get my money back. Constantly asked for another fob for a whole year just to keep being told they they’ll “sort it out”

Aimee · 16 November 2025

★★★★★ 1/5

Trustpilot

Beware deep clean fees

My son left his rental studio room in liverpool 4months ago- it took 3 months to return our deposit and they deducted £222 to deep clean a single studio room ( he left it clean al bar the boiler cupboard and skirting) ! It is illegal to charge deep clean fees plus the fee is ridiculously high for a single room and shows complete lack of negotiation with the cleaner. In addition I overpaid 1 months rent by mistake and 4m later still waiting to be reimbursed. Multiple emails and complaints later still waiting. Do not trust this company

Simon · 12 November 2025

★★★★★ 5/5

Trustpilot

"Alessandra is absolutely wonderful

"Alessandra is absolutely wonderful! She went above and beyond to assist me with great professionalism and efficiency. Excellent service

Abdulrahman · 9 October 2026

★★★★★ 1/5

Trustpilot

Beautiful Building, Broken Promises

I have lived at Box Makers Yard for several months and want to be clear upfront: the on-site staff are lovely, genuinely friendly and do their best. This review is not about them. It is about the way this building is managed at a higher level by urbanbubble and Legal & General, which has been deeply disappointing. The underground car park gates have failed three times since February 2026, leaving the facility unsecured for a combined total of approximately nine weeks across the first two failures alone. This is all documented in the building's own official announcements. During the first failure, which lasted 35 days, a security guard was deployed as a temporary measure, on the one occasion I saw him, he was asleep in his car. During the second failure, the situation escalated to the point where the north lift lobby was also left permanently unlocked, meaning anyone could walk in through the car park and access every front door in the building. The third failure began in June 2026 and as of the time of writing, the gates are still not fully resolved, adding a further four to five weeks to an already unacceptable total. I pay £160 per month specifically for a secure parking space. I raised a formal complaint in March 2026. After weeks of being ignored, the compensation offer I received was £10.67, two days of charges, for what is now approaching fourteen weeks of documented failure across three separate incidents. That offer was not a mistake. It was their considered position after review. I have since escalated to urbanbubble head office and LGIM directly. The building markets itself as premium. The price reflects that. The service does not. If you are considering moving here, the apartments are beautiful and the building itself is well designed. Just be aware that when things go wrong, and they do go wrong repeatedly, the management response is slow, dismissive, and disconnected from the reality residents are actually experiencing.

Ricardo · 11 July 2026

★★★★★ 5/5

Trustpilot

Very friendly and helpful

Alessandra is very friendly, super helpful!

Nisan · 26 May 2026

★★★★★ 5/5

Trustpilot

Carl was great at fixing my electric…

Carl was great at fixing my electric box - very efficient and friendly :)

Kate · 26 March 2026

★★★★★ 5/5

Trustpilot

Carl was great

Carl was great, came and fixed the shower very quickly!

Jacques · 25 March 2026

★★★★★ 5/5

Trustpilot

Carl is so professional and did a very…

Carl is so professional and did a very good job

Ray · 23 March 2026

★★★★★ 5/5

Trustpilot

Carl was very helpful fixed all the…

Carl was very helpful fixed all the maintenance issues

Chloe · 16 March 2026

★★★★★ 2/5

Trustpilot

I dealt with Rose on my UK tax…

I dealt with Rose on my UK tax submission as an owner of one of the flat at Local Crescent. She's very responsive but sadly she associated with Urbanbubble where I am totally disappointed with their service as a management agent. They did not aware of tenant's non payment until I found out. They paid out amount to me is always late with missing period. The quarterly service fee is varied and no one answered my queries. I told them many times not to deduct my non resident tax but they also neglected even with my NRL6 form. Their management service as a letting agent is unqualified but I do give a big thank you to Rose for her prompt response and assistant.

Anna · 28 November 2024

★★★★★ 1/5

Trustpilot

Awful

My experience with Urbanbubble has been nothing short of appalling. They have ignored my request for my landlord’s contact details, despite being legally required to provide this information within 21 days. This kind of blatant disregard for their legal obligations is unacceptable.On top of that, they cost me over £400 due to the lack of a washing machine, which was supposed to be included in the tenancy agreement. Instead of offering compensation or a reduced rent, they’ve done absolutely nothing to resolve the issue or refund me for the costs I incurred.Their complaints process is a complete joke. Nobody takes complaints seriously, and any attempts to get answers are met with delays and dismissive responses. It’s clear they have no respect for their tenants.If you’re considering renting through this agent, do yourself a favor and look elsewhere. They are unprofessional, unresponsive, and unwilling to take accountability for their mistakes. I wouldn’t recommend them to anyone.

Darragh · 26 November 2024