Urban Bubble reviews

★★★★★ 1/5

Trustpilot

Disgraceful customer service

Disgraceful customer service. Have to be chased and chased and chased to respond to any queries. Once they have your money they are not interested. Vulnerable people renting through them at Hove Gardens housing and people letting themselves into flats without permission and terrifying residents - the management at Hove Gardens is appalling - no repairs ever undertaken, rude and ignorant staff in charge - no complaints ever actioned

Maddie · 19 August 2026

★★★★★ 5/5

Google

I had a very good experience with Urbanbubble agency. I would like to thank Hannah and Alessandra for their great help and professionalism. Hannah was always quick to reply and very helpful with all my questions. Alessandra also did a great job helping me find the right property and made the process much easier. Everything went smoothly, and I really appreciate their support. I highly recommend them to anyone looking for accommodation in Manchester.

WAYIL · 2 April 2026

★★★★★ 5/5

Trustpilot

Urbanbubble experience

Alessandra, was really helpful from the start of the process. I initially enquired about a property which was unfortunately off the market however she quickly offered to show me another property which I ended up accepting. All throughout the process she was available for questions and made it really easy for me, having never rented before. I’d like to thank Alessandra for her brilliant customer service and friendliness.

Jake · 24 April 2026

★★★★★ 5/5

Trustpilot

Xavier was extremely professional

Xavier was extremely professional, I spoke with a lot of estate agents recently and he was the only single one who was prompt in his replies and I didn’t feel I was having to chase. Really good experience corresponding with him and he was so friendly and engaging in person. He definitely makes me want to continue using Urban Bubble in my property search

A · 20 May 2026

★★★★★ 5/5

Trustpilot

Carl was great and managed to fix our…

Carl was great and managed to fix our balcony door himself when we had been unable to get any contractors to resolve the issue. The door had become stuck and we were unable to unlock it properly, but Carl identified the problem and had it fixed very quickly. Really appreciate his help!

Sinead · 12 August 2026

★★★★★ 5/5

Trustpilot

​I cannot thank Alessandra enough for…

​I cannot thank Alessandra enough for all her help during my move. From start to finish, she went above and beyond to keep me updated and reassured me every step of the way. She made the whole process feel so simple and straightforward, which took away a lot of the stress. Really grateful for her support and how smoothly everything went because of her!

Dayl · 8 May 2026

★★★★★ 5/5

Trustpilot

Alessandra was brilliant throughout the…

Alessandra was brilliant throughout the process. Responsive and helpful from the initial enquiry until the deposit was put down. She was keen to answer the questions I had prepared and gave honest answers, helping me feel confident and not rushed or pushed into a decision. So far I’ve had a decent experience with the agency in general, it’s been clear and smooth.

Patrick · 7 May 2026

★★★★★ 5/5

Google

If you are in the market for a new flat/property or just relocated to Manchester (like myself) reach out to Hannah at Urban Bubble. She’s prompt, professional and very informative in the market. She was able to make my complex relocation process a breeze. Thank you Hannah and Urban Bubble Team for the amazing support and helping me find my dream apartment aka flat 😂

Dave · 9 April 2026

★★★★★ 5/5

Trustpilot

Excellent lettings team

I have had an excellent experience with the Urbanbubble lettings team. Dorota called me within minutes of my initial enquiry on Rightmove and was able to book me in for a viewing straight away. At the viewing, Johanne was friendly and professional, well equipped with all the information I needed. She was then quick to follow up and progress my application, resulting in a same-day approval from the landlord. Overall very happy with the high quality of service and communication.

Ellen · 10 July 2026

★★★★★ 5/5

Trustpilot

Rose is responsible for our unit that…

Rose is responsible for our unit that is let out and managed by Urban Bubble. I could feel the energy and positive vibes emanating from her even though we are corresponding via email. She is friendly, super responsive and projects a very professional image of both herself and the company.

Thye · 22 May 2026

★★★★★ 5/5

Trustpilot

This was our first experience of renting

This was our first experience of renting a home in England and we were nervous because it was the pre-holiday season and many people were not responding to messages. We would like to thank Johanne and Dorota for their high-quality and fast service. Help and support in securing all the documents. Everything was accessible, fast and clear. Thanks to you, we got a new home for Christmas.

Марія · 2 January 2026

★★★★★ 5/5

Google

Nick is incredibly kind, helpful, and always goes the extra mile. He takes the time to help with everything, and nothing ever feels like too much trouble. He even carried a 310 cm curtain track up 11 floors through the stairs, which really shows his generous work ethic. I really appreciate his help 🤗 …

Sky · 16 March 2026

★★★★★ 4/5

Trustpilot

I appreciated the consistent…

I appreciated the consistent communication. Hannah has been incredible at making things happen & pushing things through for me. She was extremely helpful in meeting me at my apartment to give me my keys, as I flew in & had a chaotic travel. I would vouch for her again.

Disha · 18 March 2026

★★★★★ 5/5

Trustpilot

Alessandra was super friendly and…

Alessandra was super friendly and helpful, great communication & helped answer all my questions as a first time renter. Since finding the right flat, urban bubble have been great!

Chris · 6 August 2026

★★★★★ 5/5

Trustpilot

Had a wonderful experience

Had a wonderful experience! Dora and Xavier kept in touch the whole way through, which I really appreciated. The application and referencing was handled quickly and efficiently without ever feeling rushed, and any questions or hiccups were sorted out immediately. Thank you both so much! :)

Dec · 10 March 2026

★★★★★ 5/5

Trustpilot

Dora

I had a really positive experience renting through Urbanbubble in Manchester. The whole process was smooth and professional from start to finish. Our agent Dora was especially helpful throughout. She was responsive, patient, and always willing to assist whenever we had questions or needed support.

Shihao · 12 March 2026

★★★★★ 5/5

Trustpilot

Hannah and Johanne

Hannah and Johanne made this the easiest and quickest process ever. So quick with their responses and explained everything so clearly. Couldn’t recommend these ladies enough!!

Megan · 15 July 2026

★★★★★ 5/5

Trustpilot

Alessandra has been so helpful during…

Alessandra has been so helpful during my search for a flat. She has always communicated quickly with loads of detail and in a friendly way. I would definitely work with her again in the future.

Llinos · 29 April 2026

★★★★★ 5/5

Trustpilot

I was searching for a new place to rent…

I was searching for a new place to rent in Manchester having gotten a job in the city. I reached out to urbanbubble and immediately got loads of potential apartments sent to me the very next day by Johanne, I requested a viewing and got that sorted as soon as I was available. Alessandra met me at the property and did an amazing job showing me the potential listings. I'm very satisfied with how prompt the whole process was and how Johanne and Alessandra handled it all.

Rakshith · 12 May 2026

★★★★★ 5/5

Trustpilot

Very professional and quick

Very professional and quick. Good communication from them as well. I needed to move in basically 72 hours and Alessandra and Dora made that possible, thank you.

Dave · 28 May 2026

★★★★★ 1/5

Google

If I could give zero stars I would, as Urban Bubble are one of the worst companies I've had the displeasure of having to come across. It took over 12 months for my flatmate and I to receive our deposit back, even though the company had already agreed to us receiving the full deposit 9 months prior. I had to deal with a member of staff called Ella Jones who at times was a complete nightmare. She would take weeks to respond to a simple email, or not respond at all. If I called the office it was very difficult to get through to her and so I would end up having to explain the situation to someone new who had no idea what was going on. On the few occasions we did converse on the landline she asked me to call her mobile number instead as "the office phone is poor quality so it's hard to hear anything" when in reality I feel this was because the office calls are recorded and she obviously wanted to avoid this. We were informed we would receive the full deposit after we vacated the property, but after 3 months of waiting for it and a plethora of ignored emails we were suddenly charged for cleaning costs by Urban Bubble, but no invoices as proof of this were sent to us until 6 months after we had left, and only because we requested this multiple times. We challenged these charges in several instances, and it got to the point where Ella was negotiating with me on the phone as to what amount of my deposit I would like to put forward for cleaning costs. Her first offer was for myself to receive £900 (deducted from the original deposit of £1100), but what type of lettings agency attempts to negotiate your deposit to you? Either we are charged for the cleaning costs or not, the invoice would state exactly the amount owed, so why am I now haggling for my money when the full amount was already agreed upon? Eventually we grew tired of dealing with this poor level of service, even though we believe these charges were unfair, but since it had almost been a year we decided to settle for the reduced amount they were offering. Then suddenly yesterday I received the full amount of the deposit into my bank account. So why did Urban Bubble feel the need to waste an entire year of our time and theirs? I still can't wrap my head around it. They seem to indulge in shady business practices and I feel many of the reviews on Google aren't legitimate since they all seem to follow similar wording length. If you're a landlord or a tenant then I would do everything you can to avoid having to deal with anyone who works here. EDIT: In regards to the response below - my flat-mate and I were never "advised" by anyone to raise a dispute. I was asked on the phone "how much would you like to put toward cleaning costs?" without ever having been sent an invoice for said apparent charges. This conversation took place on a mobile network, not a landline, and so I asked for this in writing via an email which I never received. The invoice I did eventually receive was around 3 months later, which I personally believe was fabricated. And if the landlord "stood firm" like you say, why did we receive the full amount back exactly 365 days later without any explanation as to why?

John · 27 November 2024

★★★★★ 5/5

Trustpilot

5 STARS

Alessandra was unbelievably helpful and knowledgeable. The renting process is made so smooth and so stress free and I can’t thank her enough! I would absolutely recommend urbanbubble!

Holly · 5 May 2026

★★★★★ 5/5

Google

They have a great location in new acress wandsworth too, There is a high standard of cleaning, the Employers are very polite, helpfull and all the time are there when you need .I highly reccommended 🥰🥰 …

Missy · 16 February 2026

★★★★★ 4/5

Trustpilot

Really positive experience with the service

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communication throughout was great, and Dora came in on a Saturday for my move-in day & when I ran into an issue out of hours, the team picked up and sorted it. Couldn't ask for more from the people side of things. 4 stars.

Leret · 5 May 2026