Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDeposit Issues
Lived in my apartment for a year, small 1 bedroom, getting charged a cleaning fee of almost £400 including “bulb repair” for a light that didn’t even work before I moved in. They gave me 2 weeks notice that I had to leave after being told I was able to extend my tenancy another year. It’s been 3 months and I still haven’t had the rest of my deposit back, and I agreed to pay the amount because who knows n how much longer it would take to get my money back. Constantly asked for another fob for a whole year just to keep being told they they’ll “sort it out”
Aimee · 16 November 2025
Agent replied · 23 December 2025
Hi Aimee, we're sorry to hear about your experience and the frustration you've felt with the deposit return process.
Deposit deductions are made in line with the tenancy agreement and reflect the cost of returning the property to its original condition. If you believe charges have been applied incorrectly, we'd encourage you to dispute them through the deposit protection scheme, which provides an independent review.
Regarding the outstanding deposit balance, we apologise for the delay. Please get in touch with us directly so we can look into this and get it resolved for you as quickly as possible. Thanks from urbanbubble
★★★★★ 1/5
TrustpilotBeware deep clean fees
My son left his rental studio room in liverpool 4months ago- it took 3 months to return our deposit and they deducted £222 to deep clean a single studio room ( he left it clean al bar the boiler cupboard and skirting) ! It is illegal to charge deep clean fees plus the fee is ridiculously high for a single room and shows complete lack of negotiation with the cleaner. In addition I overpaid 1 months rent by mistake and 4m later still waiting to be reimbursed. Multiple emails and complaints later still waiting. Do not trust this company
Simon · 12 November 2025
Agent replied · 23 December 2025
Hi Simon, we're sorry to hear about your experience with the deposit return and refund process. Deposit deductions are made in line with the tenancy agreement and any charges reflect the cost of returning the property to its original condition. We understand this can be frustrating, and we're happy to discuss the breakdown with you directly.
Regarding the overpayment, we apologise for the delay. Please get in touch with us directly so we can look into this and get it resolved for you. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotJob well done!
Carl was on time, friendly and very thorough with the work he completed in my flat. Very pleased.
Kirsty · 12 March 2026
Agent replied · 21 March 2026
Hi Kristy! Thank you for your feedback! We're glad Carl was able to help and get everything sorted. We'll make sure he knows about it. Thanks from urbanbubble
★★★★★ 5/5
GoogleAs always a very quick response to any issue raised. John is great to have on site
Nigel · 19 March 2026
Agent replied · 16 April 2026
Hi Nigel! Thank you for the great feedback! We're pleased we always respond quickly to issues, and we're thrilled John has been so great to have on site. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl was quick and efficient in dealing with the issue we were having in the apartment
Rob · 26 March 2026
Agent replied · 16 April 2026
Hi Rob! Thank you for sharing your experience! We're pleased Carl dealt with the issue quickly and efficiently. We'll make sure he knows about your feedback. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotDora was very helpful assisting us with…
Dora was very helpful assisting us with securing our new home. I would highly recommend using urban bubble.
John · 10 March 2026
Agent replied · 21 March 2026
Hi John! Thank you for the great feedback and recommendation! We're delighted Dora was so helpful in securing your new home. She's brilliant at what she does, and we'll make sure she knows you've appreciated her assistance. Welcome home! Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl was friendly & fixed the doors quickly, great service! Everything works perfectly again now
George · 26 March 2026
Agent replied · 16 April 2026
Hi George! Thank you for the great feedback! We're pleased Carl was so friendly and sorted the doors quickly for you. We'll make sure he knows you've appreciated his service! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotVery friendly and helpful
Alessandra is very friendly, super helpful!
Nisan · 26 May 2026
Agent replied · 30 May 2026
Hi Nisan! Thank you for the lovely feedback! We're so pleased the team was friendly and helpful for you. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl was great at fixing my electric…
Carl was great at fixing my electric box - very efficient and friendly :)
Kate · 26 March 2026
Agent replied · 30 May 2026
Hi Kate! Thank your for your feedback. We're pleased Carl could fix all the maintenance issues for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
★★★★★ 5/5
GoogleUrbanbubble is a very down to heart property management company. Great thinking, lovely staff. Opsy is awesome. He is everything a building like Viadux needs to excel.
Ranya · 3 December 2025
Agent replied · 24 December 2025
Hi Ranya! Thank you for the lovely feedback! We're delighted to hear you've had such a great experience. Opsy is awesome, we couldn't agree more! We'll make sure he knows you've appreciated everything he brings to Viadux. Thanks from urbanbubble
★★★★★ 5/5
Google5 stars. Carl was amazing. Came 1 week earlier than scheduled and sorted the problem in no time
Natasha · 16 February 2026
Agent replied · 16 April 2026
Hi Natasha! Thank you for the fantastic feedback. We're delighted Carl could come earlier than scheduled and sort everything so quickly. He's amazing at what he does, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble
★★★★★ 1/5
GoogleAvoid like the plague! Most of the positive reviews look fake. There is no way anybody who has had to deal with this company will give them any praise.
They over charge
They outright lie
They deliberately mislead you as distraction mechanism to hide dodgy activity
The staff are useless and lack skills and training
They deliberately hide charges
They cannot do basic accounting
The MD is cringe worthy with his posts on LinkedIn about how great this joke of a company is and their fake awards. Utter nonesense he is a greedy liar. The company is rife with suspicious activity.
To anybody reading this, just reach out to the many blocks they are managing and ask leaseholders for personal reviews. Some apts in the city center are paying 5k/ year in service fees due to urban bubbles failures. Do not believe any of the positive stuff on here, it’s all fake. To the staff at urban bubble, good luck. Eventually the wheels will fall off.
Chris · 24 October 2023
Agent replied · 20 June 2024
Hi Chris. Thank you for leaving a review, however it was disappointing to read your views. I am currently unable to find you as a customer within our system due to limited information provided. Should you wish to discuss this, or provide me with more detail, please email complaints@urbanbubble.co.uk. Should we not hear from you, we will reach out to Google to request this review is removed due to defamatory and untrue statements you have made. Thank you.
★★★★★ 5/5
GoogleAmazing accommodation and staff. Mr. Opsy is really helpful and a hard worker👍🏻👍🏻 …
Kawthar · 16 March 2026
Agent replied · 16 April 2026
Hi Kawthar! Thank you for the great feedback! We're thrilled you're enjoying your home and the team. Opsy is brilliant, we’ll be sure to pass your feedback to him. Thanks from urbanbubble
★★★★★ 5/5
GoogleUrbanbubble is a very respectful company. Opsy attends to our requests timely and professionally. Very accessible. We feel safe and recognized with Urbanbubble, Viadux Manchester specifically
Alia · 3 December 2025
Agent replied · 24 December 2025
Hi Mohammad! Thank you for taking the time to leave us a review. We're delighted you feel safe and valued at Viadux. That's exactly what we're here for. Opsy is fantastic at what he does, and we'll make sure he knows how much you've appreciated his support. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl is a fantastic member of the team
Carl is a fantastic member of the team, completed a fantastic job much appreciated
Jesika · 14 March 2026
Agent replied · 21 March 2026
Hi Jesika! Thank you for sharing your experience! We're delighted Carl did such a fantastic job for you. He's a brilliant member of the team, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble
★★★★★ 5/5
GoogleLOCAL BLACKFRIARS APARTMENT:
Communication with Urbanbubble has been satisfactory & with transparency.
Managed to get tenants in the fastest possible time with all checks done professionally.well done
Thank you Adeeb Ahmed for excellent assistance
Fazly · 3 September 2025
Agent replied · 9 September 2025
Hi Fazly! Thanks so much for leaving a positive review, we are so pleased we could help everything run smoothly!
★★★★★ 5/5
GoogleCarl came and fixed staff room handle today thanks Carl excellent job
Maxine · 16 March 2026
Agent replied · 16 April 2026
Hello Maxine! Thank you for your feedback. We're pleased Carl could fix the staff room handle for you. He does excellent work, and we'll make sure he knows you've appreciated it. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotDora was great
Dora was great, friendly, helpful and speedy process, they got me from
Josh · 11 March 2026
Agent replied · 21 March 2026
Hi Josh! Thank you for the great feedback! We're delighted Dora made the process so smooth and got you moved in within days.
She's brilliant at what she does, and we'll make sure she knows you've appreciated her friendly, helpful approach. Welcome to your new home! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl was great
Carl was great, came and fixed the shower very quickly!
Jacques · 25 March 2026
Agent replied · 30 May 2026
Hi Jacques! Thank you for your feedback! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl is so professional and did a very…
Carl is so professional and did a very good job
Ray · 23 March 2026
Agent replied · 30 May 2026
Hi Ray! Thank you for your feedback. We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotCarl was very good and he did a really…
Carl was very good and he did a really good job
P · 13 March 2026
Agent replied · 21 March 2026
Thank you for your feedback! We're happy Carl could help you out and did a good job. We'll make sure he knows you've appreciated his work! Thanks from urbanbubble
★★★★★ 1/5
GoogleUrbanbubble is slow, non-communicative, expensive, inefficient, and inflexible.
It have taken years to replace terrible elevators and after being forced to replace them after a safety inspection it informed us they have only received one quote in six months.
It took almost three months to replace broken basement shutters for parking access with the doors being left open for several days before they acted and put in security guard to monitor.
I paid for a fob in October 2022 and it has now (June 2023) stopped working properly. They refuse to replace or repair the fob and say I have to pay for a new one, which costs £25. That's £50 in less than a year for a faulty product they sold me.
It took a whole week for them to reply about a request to buy a bicycle shed key fob as well and was only actioned when I called them. If I hadn't, I probably would never have gotten it.
Overall, a terrible building management company that should not get its contract renewed with my building (The Sorting House, M11EP). One star is generous.
William · 26 July 2023
Agent replied · 20 June 2024
Hi William. Thank you for taking the time to leave a review. I was very disappointed to read of your dissatisfaction with our service.
I have spoken with the property manager and would like to address a couple of the points raised within your review.
The cost for the replacement lifts is expected to be an incredibly significant amount. The cost of this will eventually be covered by the Service Charge, and in the meantime we have reached out to 12 different lift suppliers to obtain quotes. At the moment, one supplier has quoted and one has declined. We are in constant contact with suppliers as we wish to ensure any quotes we do receive are fair, and work in the best interest of all leaseholders at The Sorting House.
The shutters needed to be completely replaced, and to avoid having to raise a levy to leaseholders, we chose a quote which incorporated both shutters rather quotes which were similar costs for only one shutter. We are of course mindful of the impact this has on all residents of the building, and would like to apologise that this issue has taken a long time to fix.
I am of the understanding that the team have now issued you a replacement fob. Please accept my apologies, as I believe there was some miscommunication within the team on the length of time since the fob had been issued, and the nature of the need for a replacement.
I would like to apologise one again that you feel let down by our service, and thank you for providing feedback.
★★★★★ 1/5
GoogleAn awful experience. Would not give one star.
We moved into our apartment, which was not clean and had a broken oven and mattresses (promised to be replaced before we moved in) in a disgusting state.
After complaining to urban bubble our landlord turned up unannounced which is illegal and dumped new mattresses but did not take the old ones.
The landlord continued to turn up unannounced to remove the old mattresses after a long period of time and multiple complaints.
When complaining to Urban Bubble, they told us that they could not police the landlord. When asking when the landlord would arrive we received a message saying 'the landlord is not sure what day or time he will be showing up but he will be letting himself in'. Showing there was no attempt made to prevent this.
When turning up unannounced we found left in our flat used mugs and toilet lights left on - showing the landlord had used the facilities we are paying to live in! Which is also not only terrifying as two young girls living alone, but I reiterate illegal!
The oven took 2 months to be repaired. Meaning we did not have an oven since moving in for a 2 month period.
We encountered more problems along our tenancy including a broken bed and chairs which was reported and not fixed for over 5 months. When the landlord finally turned up unannounced again and dumped a bed and chairs in flatpack, he did not take the old bed or chairs. After complaining we heard nothing and had to pay for someone to fix and dismantle the bed which is still in our flat.
We have had a mould problem which we were told would be dealt with as it caused personal items to be ruined by mould. Nothing was done.
Wardrobes have broken and not been repaired even after continuous reporting and complaints leaving us to pay for new ones ourselves.
Two curtains have fallen down due to the brackets being fitted wrong, this has prevented sleep. It was reported in February and has not been fixed (it is now June when we are moving out).
We have received a completely unacceptable service which includes our landlord breaking the law and urban bubble doing nothing to prevent this.
Unfortunately an apology is not enough. We have not received the service we have been paying for and I wish for no other tenant to experience this, therefore recommend everyone avoids urban bubble at all costs.
Emily · 26 July 2023
Agent replied · 20 June 2024
Hi Emily. Thank you for taking the time to leave a review. I was very disappointed to read of your dissatisfaction, and would like to look into all of the issues you have experienced. Please could you contact me on info@urbanbubble.co.uk with details of the apartment you have been renting to allow me to conduct an investigation. Thank you
★★★★★ 5/5
GoogleCarl was great and fixed the shower very quickly!
Jacques · 26 March 2026
Agent replied · 16 April 2026
Hi Jacques! Thank you! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
