Trusted Agent profile
★★★★★
1,041 reviews across 2 platforms
Patcham Terrace, Nine Elms, London SW8 4EX
Urban Bubble's London office at Patcham Terrace is rated 3.4 out of 5 across 1,041 reviews on two platforms, including 730 Google reviews rated 3.5. The 311 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleJohn and his team do a good job at the Cocoa Works. The cleaner(s) in Almond keep the public areas spotless. John is super approachable and always willing to help.
Hi Vicky! Thank you for the great feedback! We're pleased John and the team are doing such a good job at Cocoa Works. We'll make sure they know you've appreciated their work. Thanks from urbanbubble
5/5
TrustpilotAlessandra is the best!
We had the loveliest estate agent Alessandra. She showed us our dream apartment, and she was incredibly informative and sweet. Thank you so much Alessandra.
Hi Emma! Thank you for the lovely feedback! We're so pleased Alessandra could help you find your dream apartment. She's brilliant, and we'll make sure she knows you've appreciated her help. Thanks from urbanbubble
1/5
GoogleUB routinely ignore service & repair requests from leaseholders, even those marked "urgent" by their own system. No response yet to my most recent issue raised over a month ago (intermittently leaking ceiling for 2+ years causing mouldy carpet in common corridor) despite sending 4 follow up messages. Our service charge is well above the regional and national average, and in return UB give us worse than the bare minimum. Recurring issues include the aforementioned leaky ceiling & mould, collapsed ceiling panels, dangerously loud and invasive false alarms, broken lift, building door not automatically locking resulting in unauthorised access. Our 2023 service charge breakdown contained an entry charged to leaseholders for communal window cleaning. Our building has no communal windows. Why are we paying for things that don't exist while issues that have existed for years are being ignored? I can't help but wonder how much more of our inflated service charge is fiction. I expect our charges to be used to make repairs in such a way that they don't recur, but UB instead seem to patch over them and falsely tell us they're fixed only for them to re-emerge a few months later, billing the excess to leaseholders. When CS do respond they come off disinterested, defensive and unwilling to resolve the issues raised. If you want a property management company that takes you, your money and your wellbeing seriously I suggest looking elsewhere
Hi Jamie, We're sorry to hear about your frustration and the issues you've experienced. We've reviewed your concerns and can confirm that the roof leak has been repaired, and our team has been in contact with you regarding the carpet and mould concerns. Ceiling panel replacement will be scheduled once the leak investigation is fully complete. Regarding the communal windows charge, this was a historical entry that has since been removed from the budget following updated regulations and Director requests. It should no longer appear on your service charge. The lift has been operating correctly with no recent faults reported, and the building door issue was traced to the emergency release button being pressed inadvertently. We've now installed protective covers to prevent this happening again. We've responded to all your emails and are currently awaiting a contractor's report on outstanding matters. We understand you may not agree with some of the responses provided, but we want to assure you that your concerns are being taken seriously and addressed. If you'd like to discuss any specific concerns further, please do get in touch with us directly. Thanks from urbanbubble
1/5
GoogleSubstandard property management services from a company that clearly prioritises its bottom line over the basic safety and maintenance it is contracted to provide. While the vehicle gates have finally been fixed, they were previously left wide open for months due to poor maintenance, which almost certainly contributed to recent break-ins at the Castle Irwell development. It is staggering that a company collecting over £13,000 a month in service charges originally cited a lack of funds as the reason for the delay. The issues are still endless. Although they provide a portal for logging maintenance, there is a consistent failure to follow through on what they say. As a homeowner, I feel like I constantly have to remind them to do certain aspects of their responsibilities. Offensive graffiti in the park remains for months, equipment stays broken, and litter picking is substandard. They have also been incredibly slow to deal with residents disposing of bulky items despite there being a nearby recycling centre. Their only suggestion is to send letters, yet they refuse to affix signage to deter the behaviour. This lack of action has led to my personal garden waste bin being used by others for general waste when it has been left out for collection. We are being nickel and dimed with separate charges for their own management app and confusingly itemised bills for staff pensions that should be consolidated. Furthermore, we are being charged a general property management fee alongside a separately allocated property manager fee, which is entirely nontransparent. Currently, the shared bins are overflowing as shown in the photo, which is just the latest example of their failure to manage the basics. Avoid this company if you value security and transparency. Why should we have to live like this?
Hi Alex, we're sorry to hear about your experience and the frustration you've felt with the management. We understand the concerns you've raised around the vehicle gates, bins, waste disposal, litter picking, graffiti and broken equipment. We are working hard to address them. We've appointed a contractor to remove the excess waste and address the overflowing bins as a priority. Litter picking is being improved with clearer responsibilities and routine checks. The vehicle gates now have a specialist contractor maintaining them to a higher standard, and we're working to resolve the graffiti and equipment issues. Regarding service charge transparency, we're happy to discuss the breakdown of charges with you directly if that would be helpful. Please get in touch with us if you'd like to discuss your specific concerns further. Thanks from urbanbubble
5/5
GoogleUrbanbubble is excellent in property management. They focus in creating vibrant communities and well being for their residents. We are very lucky to have Opsy in Viadux Manchester. He is Reliable, Committed, Hardworking, Engaging, Respectful, Professional. He is an all round customer service person.
Hi Alhamed! Thank you for the excellent feedback. We're so glad you feel part of a vibrant community, that's exactly what we aim for in our homes. Opsy is exceptional, his reliability, commitment and professionalism make him a real asset to Viadux. Thanks from urbanbubble
5/5
TrustpilotA big thanks to Carl for the work he…
A big thanks to Carl for the work he carried on on my apartment. Carl kept me updated, and did a great job!
Hi Sim! Thank you for sharing your experience. We're pleased Carl did such a great job on your apartment and kept you updated throughout. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleUrbanbubble is highly remarkable. They have got lovely buildings and excellent management. They have invested so much in their choice of staff members. Opsy is a vey talented concierge staff. He is highly dedicated, dependable and hardworking. He is very professional and engaging.
Hi Abdulrahman! Thank you for the wonderful feedback. We're thrilled you've had such a positive experience with us. Opsy is truly talented and dedicated, his professionalism and hard work really do stand out. We'll make sure he knows how much you've appreciated everything he does. Thanks from urbanbubble
5/5
GoogleCarl was excellent! He fixed my door handle in under 15 minutes and was incredibly quick, friendly, and polite. He explained the issue clearly, worked efficiently, and made sure everything was working perfectly before leaving. Really appreciate his help :) great service!
Hi Larina! Thank you for the fantastic feedback! We're delighted Carl could fix your door so quickly and efficiently. We'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
TrustpilotSecond rental we’ve rented through…
Second rental we’ve rented through urban bubble, have been incredible each time!! Especially Alessandra, so lovely throughout the process and consistently communicated!! Thank you!!
Hi Alex! Thank you for the wonderful feedback! We're thrilled you've had such an incredible experience with us for both rentals. Alessandra is brilliant, and we'll make sure she knows how much you've appreciated her support! Thanks from urbanbubble
5/5
TrustpilotJohanne and Allesandra went the extra…
Johanne and Allesandra went the extra mile in getting the property rented and were excellent in communicating of the progress during this process.
Hi Anthony! Thank you for sharing your experience. We're delighted Johanne and Alessandra did such a great job getting your property rented and kept you in the loop throughout. We'll make sure they both know you've appreciated their dedication. Thanks from urbanbubble
1/5
GoogleAppalling management company! They all know to issue invoices, chasing money and applying late fees despite all the concerns raised with them. Complaints not being acknowledged or responded to, you have to chase them constantly for a response and they are incapable of checking internally. Increased management fees without even saying the reason why, still waiting to see the accounts from 2 years ago, never mind last year. AVOID at all cost, it's just a rip off!
Hi Elena, We're sorry to hear you've had this experience and feel this way. We always aim to respond to enquiries and concerns promptly, and we understand how frustrating it can be when communication doesn't meet expectations. We can confirm that responses have been provided previously, and our team continues to work to address queries as they arise. Some matters, such as accounts preparation, can take longer than anticipated, but communications have been shared with leaseholders and further updates will follow. We take this feedback seriously. If you'd like to discuss your concerns in detail, please get in touch with us directly and we can clarify any outstanding matters. Thanks from urbanbubble
5/5
TrustpilotAmazing company, wonderful staff!
Amazing company, great staff and very efficient. Carl is fantastic! Very knowledgeable and a pleasure to deal with. Service A*** a definite go-to for all your property management services!
Hi Kristie! Thank you for the fantastic feedback! We're thrilled you've had such a great experience with us. Carl is fantastic, his knowledge and professionalism really do make a difference. We'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
GoogleCarl was fantastic. He came and fixed my shower as it was constantly dripping. He was attentive, and professional throughout. He went above and beyond. Highly recommend.
Hi Lydia! Thank you for the fantastic feedback and recommendation! We're thrilled Carl could tackle everything for you and even sort out those additional issues. We'll make sure he knows how much you've appreciated his work. Thanks from urbanbubble
5/5
TrustpilotAlessandra has been very helpful and…
Alessandra has been very helpful and has made the process a lot easier for us. Would recommend
Hi Callum! Thank you for the great feedback and recommendation! We're pleased Alessandra made the process easier for you. We'll make sure she knows you've appreciated her helpful support. Thanks from urbanbubble
5/5
TrustpilotPositive Experience - Lovely Team
My partner and I had a truly lovely experience with the team at Urbanbubble, particularly Alessandra and Dora.
Hi Rosie! Thank you for the truly lovely feedback! We're thrilled Dora, Xavier and Alessandra made your first home search together such a smooth, stress-free experience. We'll make sure they all know how much you've appreciated their support. Welcome to your new home! Thanks from urbanbubble
5/5
TrustpilotAlessandra was lovely
Alessandra was lovely, friendly and patient. She kept us informed throughout the entire process.
Hi Jasmine! Thank you for the lovely feedback! We're thrilled Alessandra was so friendly and patient and kept you informed every step of the way. We'll make sure she knows you've appreciated her support! Thanks from urbanbubble
5/5
TrustpilotWe have been tenants with urbanbubble…
We have been tenants with urbanbubble for three years now and have always found them to be professional and reliable. A special mention to Rose, who is always a pleasure to deal with. Most recently, she arranged an emergency repair for our water controller incredibly quickly, restoring our hot water in record time. It’s reassuring to have such a responsive property manager and agency.
1/5
GoogleApart from Nick, who has been ALWAYS punctual, attentive, caring & extremely helpful, the rest of the Company is a complete disaster! You just cannot rely on them, and the last example is the chaos and the awful situation they put me through after what it was supposed to be a basic & ordinary "fire inspection". They do really live in their own bubble, where customers' needs are not considered and poor service is their signature! And knowing that my landlord pays these clowns a big amount of money every Year to do NOTHING or make mistakes, it totally drives me crazy. WORST Company ever!!! Ps. Their replies in the last 2 days are only LIES and simply laughable! I would go out my way to discourage others from using this Company's services, PROMISE!!! Ps. They are changing their name, finally. Urban Lazy Bubble!!!
Hi Ale. Thank you for leaving a review. As outlined in correspondence sent to you, the routine fire door inspection which took place within your apartment and the fact the fire alarm for the building sounded yesterday were unrelated matters. I am sorry for the inconvenience which was caused by the fire alarm sounding, however this happened beyond our control.
5/5
TrustpilotGreat Job
Carl was so helpful and fixed everything !
Hi Ella! Thank you! We're pleased Carl was so helpful and fixed everything for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
TrustpilotHannah was amazing!
Hannah was amazing! So helpful and great at communication. Very organized too. Appreciated how clean and good to apartment was when we moved in :)
Hi Emily! Thank you for the wonderful feedback! We're delighted Hannah was so helpful and kept everything organised throughout. She's amazing at what she does, and we're pleased the apartment was clean and ready for you when you moved in. Welcome home! Thanks from urbanbubble
5/5
TrustpilotAlessandra made our move easy and…
Alessandra made our move easy and stress free! She's very kind :)
Hi! Thank you for the lovely feedback! We're delighted Alessandra made your move easy and stress-free. She's brilliant, and we'll make sure she knows you've appreciated everything she did. Thanks from urbanbubble
5/5
TrustpilotMy experience was very smooth and…
My experience was very smooth and straightforward, thank you to Alessandra for your help. Highly recommend
Hi Marcin! Thank you for the great feedback and recommendation! We're thrilled your experience was so smooth and straightforward. Alessandra is brilliant, and we'll make sure she knows you've appreciated her help! Thanks from urbanbubble
5/5
GoogleCarl has been brilliant and very efficient both times we’ve had him out, sorted the issues quickly - always a pleasure to chat to him
Hi Amani! Thanks for sharing your experience. We’re so glad Carl was able to provide an exceptional service. Thanks from urbanbubble
5/5
GoogleCarl was brilliant, came in and got the job done swiftly and effectively. Really friendly guy also.
Hi Oliver! Thank you for the great feedback! We're pleased Carl could get everything sorted quickly for you. He's brilliant, and we'll make sure he knows you've appreciated his friendly approach. Thanks from urbanbubble.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Urban Bubble's London office has 1,041 reviews across two platforms: 730 on Google, 311 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Urban Bubble is rated 3.4 out of 5 across all 1,041 reviews, and 3.5 out of 5 on Google from 730 reviews, checked 9 October 2026.
Urban Bubble, Patcham Terrace, Nine Elms, London SW8 4EX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.