Trusted Agent profile Β· London
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1,047 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,047 reviews on two platforms, including 730 Google reviews rated 3.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleLOCAL BLACKFRIARS APARTMENT: Communication with Urbanbubble has been satisfactory & with transparency. Managed to get tenants in the fastest possible time with all checks done professionally.well done Thank you Adeeb Ahmed for excellent assistance
Hi Fazly! Thanks so much for leaving a positive review, we are so pleased we could help everything run smoothly!
5/5
GoogleCarl came and fixed staff room handle today thanks Carl excellent job
Hello Maxine! Thank you for your feedback. We're pleased Carl could fix the staff room handle for you. He does excellent work, and we'll make sure he knows you've appreciated it. Thanks from urbanbubble
5/5
TrustpilotDora was great
Dora was great, friendly, helpful and speedy process, they got me from
Hi Josh! Thank you for the great feedback! We're delighted Dora made the process so smooth and got you moved in within days. She's brilliant at what she does, and we'll make sure she knows you've appreciated her friendly, helpful approach. Welcome to your new home! Thanks from urbanbubble
5/5
TrustpilotCarl was great
Carl was great, came and fixed the shower very quickly!
Hi Jacques! Thank you for your feedback! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
TrustpilotCarl is so professional and did a veryβ¦
Carl is so professional and did a very good job
Hi Ray! Thank you for your feedback. We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
1/5
GoogleUrbanbubble is slow, non-communicative, expensive, inefficient, and inflexible. It have taken years to replace terrible elevators and after being forced to replace them after a safety inspection it informed us they have only received one quote in six months. It took almost three months to replace broken basement shutters for parking access with the doors being left open for several days before they acted and put in security guard to monitor. I paid for a fob in October 2022 and it has now (June 2023) stopped working properly. They refuse to replace or repair the fob and say I have to pay for a new one, which costs Β£25. That's Β£50 in less than a year for a faulty product they sold me. It took a whole week for them to reply about a request to buy a bicycle shed key fob as well and was only actioned when I called them. If I hadn't, I probably would never have gotten it. Overall, a terrible building management company that should not get its contract renewed with my building (The Sorting House, M11EP). One star is generous.
Hi William. Thank you for taking the time to leave a review. I was very disappointed to read of your dissatisfaction with our service. I have spoken with the property manager and would like to address a couple of the points raised within your review. The cost for the replacement lifts is expected to be an incredibly significant amount. The cost of this will eventually be covered by the Service Charge, and in the meantime we have reached out to 12 different lift suppliers to obtain quotes. At the moment, one supplier has quoted and one has declined. We are in constant contact with suppliers as we wish to ensure any quotes we do receive are fair, and work in the best interest of all leaseholders at The Sorting House. The shutters needed to be completely replaced, and to avoid having to raise a levy to leaseholders, we chose a quote which incorporated both shutters rather quotes which were similar costs for only one shutter. We are of course mindful of the impact this has on all residents of the building, and would like to apologise that this issue has taken a long time to fix. I am of the understanding that the team have now issued you a replacement fob. Please accept my apologies, as I believe there was some miscommunication within the team on the length of time since the fob had been issued, and the nature of the need for a replacement. I would like to apologise one again that you feel let down by our service, and thank you for providing feedback.
1/5
GoogleAn awful experience. Would not give one star. We moved into our apartment, which was not clean and had a broken oven and mattresses (promised to be replaced before we moved in) in a disgusting state. After complaining to urban bubble our landlord turned up unannounced which is illegal and dumped new mattresses but did not take the old ones. The landlord continued to turn up unannounced to remove the old mattresses after a long period of time and multiple complaints. When complaining to Urban Bubble, they told us that they could not police the landlord. When asking when the landlord would arrive we received a message saying 'the landlord is not sure what day or time he will be showing up but he will be letting himself in'. Showing there was no attempt made to prevent this. When turning up unannounced we found left in our flat used mugs and toilet lights left on - showing the landlord had used the facilities we are paying to live in! Which is also not only terrifying as two young girls living alone, but I reiterate illegal! The oven took 2 months to be repaired. Meaning we did not have an oven since moving in for a 2 month period. We encountered more problems along our tenancy including a broken bed and chairs which was reported and not fixed for over 5 months. When the landlord finally turned up unannounced again and dumped a bed and chairs in flatpack, he did not take the old bed or chairs. After complaining we heard nothing and had to pay for someone to fix and dismantle the bed which is still in our flat. We have had a mould problem which we were told would be dealt with as it caused personal items to be ruined by mould. Nothing was done. Wardrobes have broken and not been repaired even after continuous reporting and complaints leaving us to pay for new ones ourselves. Two curtains have fallen down due to the brackets being fitted wrong, this has prevented sleep. It was reported in February and has not been fixed (it is now June when we are moving out). We have received a completely unacceptable service which includes our landlord breaking the law and urban bubble doing nothing to prevent this. Unfortunately an apology is not enough. We have not received the service we have been paying for and I wish for no other tenant to experience this, therefore recommend everyone avoids urban bubble at all costs.
Hi Emily. Thank you for taking the time to leave a review. I was very disappointed to read of your dissatisfaction, and would like to look into all of the issues you have experienced. Please could you contact me on info@urbanbubble.co.uk with details of the apartment you have been renting to allow me to conduct an investigation. Thank you
5/5
TrustpilotCarl was very good and he did a reallyβ¦
Carl was very good and he did a really good job
Thank you for your feedback! We're happy Carl could help you out and did a good job. We'll make sure he knows you've appreciated his work! Thanks from urbanbubble
5/5
GoogleCarl was great and fixed the shower very quickly!
Hi Jacques! Thank you! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleCarl was quick and on time to fix my door
Hi Cynthia! Thank you for your feedback. We're pleased Carl could get everything sorted promptly for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
GoogleThe agency is really good. The staff is always answering your question and getting back to you as soon as possible. They are pretty much always reachable via call, email or whatsapp. Especially Becci she was super nice with us and she did alot in her hand in order to guarantee us the apartment, very considerate. The most important thing is that even after we moved to the apartment we were able to contact her still about any question and she would get back to us as soon as possible. Great company π
Thank you so much for leaving a review Noura!
5/5
GoogleI want to thank John, the building assistant at Radcliffe House managed by Urban bubble. You have been so great in ensuring a high standard of cleanliness inside and around the building. You made everyone feel at peace knowing that you are always available to sort issues and respond to queries partaining to the building. You have also gone above and beyond helping out those who need it. Everyone is impressed on how dedicated you are to your job. You have no idea how great a positive impression you have left with the tenants. Your passion to the job shines through and makes you an incredible person to deal with. Keep up the excellent work and thank you again for all your help πππ
Thanks for the review June! So glad Mark and Ste were able to assist you!
5/5
GoogleCarl was great! Knew exactly what needed doing :)
Hi Victoria! Thank you for your feedback! We're glad Carl was able to help and get everything sorted. we'll make sure he knows about it. Thanks from urbanbubble
5/5
GoogleCarl was very nice and friendly! Definitely recommend !βΊοΈβΊοΈβΊοΈ
Hi Izzy! Brilliant to hear Carl made such a good impression, Weβll be sure to share you feedback with him. Thanks from urbanbubble
5/5
TrustpilotCarl was very helpful fixed all theβ¦
Carl was very helpful fixed all the maintenance issues
Hi Chloe! Thank you! We're pleased Carl was so helpful and fixed all the maintenance issues for you. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
5/5
GoogleMark, the Building Manager at Vantage Quay is incredible!! Really friendly and helpful and always quick to respond and resolve any issues!! We had a problem with our door we had been trying to fix (without much success) and within ten minutes of asking him if he knew anything about the mechanism, he had come up and fixed it!! Great member of the team and so glad we have him on site!!
Thanks so much Matthew, Mark will be delighted!
5/5
GoogleCarl was extremely helpful and very pleasant.
Hi Vicky! Thank your for your feedback. We're pleased Carl could fix all the maintenance issues for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
GoogleCarl is super nice. ThanksοΌ
Hi Jie Lyu! Thank you for your feedback. We're glad Carl could help you out. We'll make sure he knows you've appreciated his help. Thanks from urbanbubble.
5/5
GoogleCarl was very helpful.
Hi! Thank you for taking the time to leave us a review! Carl is very helpful, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleCarl was excellent, communicated well and was a nice guy (Carl)
Hi Joseph! Thank you for sharing your experience. We're delighted Carl communicated well and left such a positive impression. He's brilliant, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble
5/5
GoogleCarl was brilliant and helpful
Hi Katherine! Thank you for your feedback. Carl is brilliant and helpful, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleI want to appreciate the good work Charlotte and her team are doing in Radcliffe House. Thank you for your professionalisn and hard work.Ensuring the building and environs is clean and information is passed down to residents in a timely manner. Thank you for taking care of the lads, without them, I would be lost. They are always polite, friendly and eager to help when a need arises. Really appreciate your hard work. Thank you Charlotte ππ
Thank you so much for leaving such a great review. Ste will be delighted to hear his work isn't going unnoticed!
5/5
GoogleCarl was super helpful and thorough, was quick in identifying and sorting a leak in the kitchen!
Hi Caoimhe! Thank you for sharing your experience. We're pleased Carl could help quickly. He's brilliant at what he does, and we'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
TrustpilotNew flat move in sorted
Team at urbanbubble helped us move into new flat. Greatly appreciate Joanne who helped us with all the details & and information for the listing & Hannah who helped sort all the paperwork process out with us! Whole process from getting viewing information, to paperwork, to the key pick up was smooth and quick.
Thank you for sharing your experience! We're thrilled Johanne and Hannah made the whole process smooth and quick for you. From viewing to paperwork to key pick-up, they're brilliant at keeping everything on track. We'll make sure they both know you've appreciated their help. Welcome to your new home! Thanks from urbanbubble
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