5/5
TrustpilotAlessandra was really helpful and…
Alessandra was really helpful and efficient!
Trusted Agent profile · London
Urban Bubble London reviews
★★★★★
1,108 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,108 reviews on two platforms, including 789 Google reviews rated 3.5.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleGreat service, Johanne was very helpful and the whole process was very efficient.
Agent replied · 24 December 2025
Hi Charlie! Thank you for sharing your experience with us. We're delighted Johanne could help you and that the process went smoothly. She's brilliant at what she does, and we'll make sure she knows about your feedback. Thanks from urbanbubble
5/5
GoogleI live in William Sutton Building and it is so well maintained. The hallways and communal areas are kept so clean and smell lovely (i must find out the brand of the cherry disinfectant they use). When something needs fixing it’s sorted very quickly. We have a parcel locker system which is really great for days when we aren’t working from home. Honestly though much of the credit for my review has to go to Nick who does all the handy stuff and maintenance for the building. Nick has helped find my lost parcels , is always around for random questions and goes well above and beyond to make living here pleasant. He often sorts the parcels when delivery companies don’t use the lockers which we really appreciate. Whenever I see him he is cleaning, organising or helping someone! Thanks Nick, we really appreciate you and the work you do for us.
5/5
TrustpilotProfessional, Friendly, and Reliable Support
Carl Allsopp recently carried out maintenance in our apartment, and we were genuinely impressed with his professionalism. He was punctual, friendly, and completed the work to a high standard. We really appreciate the consistent professionalism and support from Urbanbubble’s team and contractors, and we’re happy to recommend their services.
Agent replied · 30 May 2026
Hi Danilo! Thank you for the wonderful feedback and recommendation. We're delighted Carl carried out the maintenance work to such a high standard. We're pleased you're happy with the consistent support from our team and contractors. Thanks from urbanbubble
5/5
GoogleDear Esmeralda! I just wanted to say thank you again for all the help you give around the Heart of Media City, it really makes such a difference and I truly appreciate it. I hope everything is going well for you. Thanks again for everything you do!🌷 …
Agent replied · 16 April 2026
Hi Suzana! Thank you for the lovely feedback! We're thrilled Esmeralda's help at Heart of Media City has made such a difference for you. We'll make sure she knows how much you've appreciated everything. Thanks from urbanbubble
5/5
GoogleCarl was super helpful!
Agent replied · 16 April 2026
Hi Harshini! Thank you for your lovely feedback. We are please Carl could provide a great service. We will make sure he knows about your feedback. Thanks from urbanbubble
5/5
GoogleCarl is really helpful
1/5
GoogleAvoid Urban bubble at all costs, they charge you for jobs that have not been done, tell you they are getting quotes for jobs and months later they say the same thing. They still like to increase the service charge each year when nothing ever gets done.
Agent replied · 16 April 2026
Hi Natalie, we're sorry to hear you've had this experience and feel this way. We always aim to progress jobs promptly and keep costs transparent. If there are specific concerns about charges or outstanding works, we'd welcome the opportunity to discuss them with you directly so we can look into this and clarify any issues. Please get in touch with us so we can help resolve your concerns. Thanks from urbanbubble
5/5
GoogleCarl came and fixed multiple things for me that have been broken for a month now. Very helpful and I really appreciate it.
Agent replied · 12 October 2026
Hi Divit! Thank you for taking the time to leave us a review. We're delighted Carl could help you. We'll make sure he knows you've appreciated his help. Thanks from urbanbubble
1/5
GoogleIf I could rate it less than 0 , I would. There is Flat online. I contacted them via email and phone calls, but unfortunately there was no response. After 3 or 4 days, I visited them at the company. They sent me an employee named Muhammad, who was very rude and disrespectful . After that, he simply told us a higher price than the price offered online. Finally, I do not recommend dealing with them at all, especially this young man Muhammad. They do not have any kind of respect.
5/5
GoogleWe wanted to write this review following a recent issue with the guttering being blocked and leaking like a waterfall from all the joints of the connecting joints on the downpipe. I spoke with Mark - the caretaker of 'Southside', on Nell Lane - Who logged a job for the repair as I was speaking to him. I was told someone would attend site to resolve within 7 days. Last friday - (25/02/22) the window cleaning guys arrived with a long cherry picker and cleared the gutter, fixed the guttering back to the sofit and advised the issue with the guttering was caused by heavy rain, a blockage in the downpipes, creating pressure which has blown the joints as mentioned. The blockage will need blowing out by dyn-a rod. I can't thank Mark enough for his help in getting this issue addressed,
Agent replied · 20 June 2024
Thank you Simon, so pleased Mark was able to get a quick fix for the guttering!
1/5
GoogleI own two apartments in the same development, managed by Urbanbubble on behalf of the freeholder.Last year I discovered that Urbanbubble have been billing my Service Charge at a higher percentage than that specified in my Lease.They accept this is the case. They refuse to refund the monies they have overcharged me, for the years I have owned the apartments( six and seven years respectively). I have gone through their complaints procedure, but their position remains the same. They did assure me that I would be charged the correct percentage share in future. Since then I have received two Service Charge Invoices, for each apartment.I have been overcharged on each. I have asked them to send me amended invoices, but have heard nothing. Their level of customer service is unacceptable. I will be making a further complaint. I would urge anyone who owns an apartment, managed by Urbanbubble, or is in the process of buying one, to carefully check that the Service charge billed, correlates with the percentage specified in your Lease. If you find the Service Charge has been overcharged, I wish you luck in trying to resolve it, you'll need it!
Agent replied · 20 June 2024
Hi Jeanette. Thank you for leaving a review. Firstly I would like to apologise that you feel the service you have received has been less than satisfactory. As we mentioned in the response issued to your complaint, the service charge apportionment which had been billed incorrectly was due to incorrect information being provided to us when we were instructed at Victoria Mill. We felt the historic charges were not warranted to be refunded, due to the fact that the monies paid had been allocated to the service charge, which contributes to the running of the site, rather than directly profiting urbanbubble. We were however concerned to read that your service charge has since been billed incorrectly since your complaint. I have spoken to our finance team, and it appears that the service charge apportionment was changed for this years budget, however our system failed to pick up the change, which means invoices were sent out incorrectly. We are working to rectify this issue, and can only apologise for the huge stress and inconvenience we are aware this will have caused. We will of course refund anything you have paid which is incorrect since your initial complaint in October 2021. Alongside this, we were also concerned to read that you have raised this issue and not received any reply from the team. Please leave this with us, as we will investigate why you have not had a response, and issue you with confirmation once the correct apportionment has been updated fully on our system. Thank you
1/5
GoogleIf I could rate it less than 0 , I would. There is Flat online. I contacted them via email and phone calls, but unfortunately there was no response. After 3 or 4 days, I visited them at the company. They sent me an employee named Muhammad, who was very rude and disrespectful . After that, he simply told us a higher price than the price offered online. Finally, I do not recommend dealing with them at all, especially this young man Muhammad. They do not have any kind of respect.
5/5
TrustpilotAlessandra was very helpful and…
Alessandra was very helpful and knowledgeable on the property. Responses were quick as was the application process for the rental.
1/5
Trustpilotfacing the prospect of being homeless due to the irresponsible behaviour of your team
Due to the irresponsible behaviour of your team, we are now facing the prospect of being homeless and being forced to pay for expensive hotel accommodation.I started renting an apartment a month ago at The Goods Yard JQ in Birmingham. Over the past month, the leasing team, particularly Tomi and Nadine, have repeatedly delayed the process, leaving us with insufficient time to complete the international transfer (we made the transfer on time, but the staff continuously informed us that the payment had not been received). I have contacted the leasing team multiple times during business hours to resolve the issue, but the receptionist always tells me that Tomi is unavailable. For the entire month, I have consistently sent WhatsApp messages and made phone calls to follow up, yet even the tasks that were promised to be completed on time have been indefinitely delayed.Today is the last working day before the tenancy starts, yet the leasing process remains incomplete, despite half of the rent already being received, and we have provided the proof of transfer for the remaining amount. Nadine, the leasing team member who answered my call today, promised to send the contract, but she is not responding to messages on WhatsApp, as she did in the past whole month.Due to the irresponsible behaviour of your team, we are now facing the prospect of being homeless and being forced to pay for expensive hotel accommodation.
5/5
TrustpilotCarl was superb
Carl was superb, he was very friendly and knowledgeable. Always a pleasure when he comes to the apartment.
1/5
GoogleAvoid this company...the worst property management company ever. I would give zero star if I could. I use their service as a landlord because it's compulsory in the contract with the developert. There were two times that they were not aware that my tenants didn't pay the rent for a few months. They only became aware when I reached out to ask them regarding the overdue rent. They have the worst customer service team and there's usually very slow or zero response from their customer service team. It's a total nightmare dealing with them
1/5
Google**Fraud - Avoid This Agency** I bought an apartment in Manchester for investment in a prime location where letting usually takes only weeks. The agency asked me to sign a management agreement claiming free snagging and letting. They claimed the apartment was perfect post-snagging. There was zero follow-up and nothing was reported to the developer for fixing. They started letting my apartment, but I heard nothing from them for 3 months. When I reached out, they suggested I buy furniture or lower the price, which I agreed, yet it remained unrented. I decided to switch agencies and requested my keys back. They refused unless I paid a £480 cancellation fee, citing a landlord agreement that mentioned nothing about this. After a difficult conversation, I paid, but they still refused to release the keys, demanding my new agency's ID scanned into their system, which was unreasonable. The staff was very rude. This agency is spam. Avoid at all costs.
5/5
TrustpilotExcellent service from Xavier and the team
I had a great experience with Xavier from Urbanbubble. He conducted the flat viewing and was extremely helpful throughout the entire process. After the viewing, he gave me a helpful nudge to let me know other candidates were making offers, which allowed me to quickly submit mine. Shortly after, a let was agreed.
Agent replied · 24 January 2026
Hi Loretta! Thank you for sharing your experience. We're thrilled Xavier and the team could make your experience so smooth and efficient. We'll make sure he and the team know how much you've appreciated their support. Welcome to your new home, and we're always here if you need us. Thanks from urbanbubble
5/5
GoogleGenerally seem to keep the building in a good state of repair and generally have friendly and helpful concierge staff
Agent replied · 12 October 2026
Hi Chris! Thank you for the feedback! We're pleased the building is being maintained well and that you've found the concierge team friendly and helpful. We appreciate you sharing your experience. Thanks from urbanbubble
1/5
TrustpilotAwful management
I was given a parking ticket by a PPC that urban bubble and one canalside employ after I arrived back at 2am in the dark from work in the first couple of days of living here. I had paid for parking but I was not given a permit by management as they didn’t bother to retrieve this from the former tenant and didn’t advise me that it was required. I had already paid for the parking space and the car park is for the use of residents who have paid the appropriate fee and it can only be accessed through a gate by using a fob. Given this I contacted the management team at OCS confident that they would resolve this as it was their incompetence that lead me to receive the parking fine for a space that I was entitled to park in and had paid for already. To my surprise and disappointment management have dismissed helping me for 6 months without care and have said that there’s nothing they can do to help me have allowed it to get to the stage that debt collection agencies have been bombarding me. There is nothing in the parking licence about a requirement to display a permit or adhere to any third party contractual terms.The use of PPC to monitor parking seems to purely be a way to entrap users who already have permission and have paid the fee. Please be warned.
5/5
GoogleAll the staff here are exceptional. I have only been here a couple of weeks and can see that they are an integral part of the community. Friendly, helpful, and always with a smile- a great asset to your company!
Agent replied · 16 April 2026
Hi Ben! Thank you for sharing your experience. We're thrilled the team have made such a positive impression in just a couple of weeks. Their friendly, helpful approach and dedication to the community really do make them a great asset. We'll make sure they know how much you've appreciated their exceptional work. Welcome, and we're always here if you need us. Thanks from urbanbubble
5/5
TrustpilotVery helpful - Louise
I recently had the pleasure of working with Louise from Urban bubble, and I couldn't be happier with the experience. From the moment I contacted her, Louise was professional, knowledgeable, and incredibly attentive to our needs.She was always available to answer my questions, no matter how small, and provided timely updates that kept us informed every step of the way. Her friendly and approachable demeanor made what could have been a stressful experience both enjoyable and exciting.Ella + Ben
5/5
GoogleI very much appreciate Adeeb Ahmed's professionalism and dedicated hard work in communicating with the tenants in relation to their rent arrears. Adeeb was able to work out a repayment plan with the tenants which allows the tenants to have sufficient time to settle their rent arrears without implementing eviction process given the difficult economic situation for both tenants and landlords.
Agent replied · 20 June 2024
Thank you so much for taking the time to leave a review. Adeeb will be delighted to read your comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
