Trusted Agent profile · London
★★★★★
1,107 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,107 reviews on two platforms, including 789 Google reviews rated 3.5.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI want to say thank you to John (regents court) for consistently doing an amazing job with regards to the upkeep of our apartment block. He keeps it spotless and fresh. He is a genuinely nice guy who is always happy to say hello and help out if he can. He is a credit to your team and a pleasure to speak with.
Hi Chris. Thanks for the review! Great to hear you can see the improvement on site since Ste joined the team!
5/5
TrustpilotGreat experience in renting …
I had a great experience with Alessandra during my flat viewing. She was punctual, professional, and worked very efficiently throughout. She was also incredibly helpful, guiding me patiently and making the whole process smooth and stress-free.
Hi Shwe Yupar! Thank you for sharing your experience. We're thrilled Alessandra made your flat viewing and the entire process so smooth and stress-free. We'll make sure the team knows how much you've appreciated their help. Thanks from urbanbubble
4/5
GoogleUrbanbubble letting team react fast and follow up to landlord and tenant with quick action. Thanks a lot to them!
Hi Emily! Thank you for the great feedback! We're pleased the lettings team has been so quick to react and follow up with you. We'll make sure they know you've appreciated their work. Thanks from urbanbubble
5/5
GoogleThe caretaker of Vantage Quay, Mark is amazing. He is super responsive and has gone above and beyond to help me out. When I fractured my ankle he has helped me out bringing in parcels and even offered to help get me small thing from the shops. Truly above and beyond and doing a fantastic job.
Thank you so much for the review Noor. I hope your ankle is all healed now. So glad Mark was able to help you!
1/5
GoogleAs a landlord, my experience with Urbanbubble Manchester has been incredibly disappointing and frustrating. From their lack of timely advertising for my property to their unresponsiveness to emails, it has been a constant uphill battle to get anything accomplished with this company. First and foremost, the most glaring issue is their inability to advertise my property on time. Despite repeated requests and reminders, it seems like they are always lagging behind schedule, leaving my property vacant for longer periods than necessary and causing me to lose out on potential rental income. Furthermore, the turnover rate of staff at Urbanbubble Manchester is alarmingly high. It feels like every time I reach out to them, I'm dealing with someone new who has no knowledge of my property or the ongoing issues. This lack of continuity makes it incredibly difficult to get anything resolved efficiently. The level of communication is abysmal. I find myself constantly having to chase them for updates or action on various matters, whether it's repairs that need to be addressed or utilities that need to be switched over for new tenants. It's as if they have no regard for the importance of timely communication and follow-up. Speaking of repairs, Urbanbubble Manchester's negligence in addressing maintenance issues in a timely manner is unacceptable. Instead of proactively taking care of problems reported by tenants, they drag their feet, leaving me to deal with frustrated tenants who rightfully expect a prompt resolution to their concerns. To add insult to injury, they have failed to switch utilities after each new tenant, causing unnecessary headaches and confusion. This oversight reflects a lack of attention to detail and basic property management responsibilities. And if all that wasn't enough, I've had to deal with enforcement agents due to their incompetence in handling certain legal matters. This has not only been a major inconvenience but has also tarnished my reputation as a landlord. Additionally, I've found myself having to remind them to pay me my rent on multiple occasions, which is completely unacceptable. As a landlord, timely rent payments are crucial for my financial stability, and it's disheartening to have to continually chase after them for what is rightfully mine. Overall, my experience with Urbanbubble Manchester has been nothing short of a nightmare. Their incompetence, lack of communication, and disregard for basic property management responsibilities have made them a liability rather than an asset. I would strongly advise any landlord to steer clear of this company if they value their sanity and the well-being of their property.
1/5
GoogleVery poor managing agent - we have had no end of issues with them for the last 9 years
Hi Mark, we're truly sorry to hear you've experienced ongoing issues with us, and we understand your frustration. This is not the standard we aim for. We'll be discussing this internally to understand what's happened and how we can do things right going forward. If there's something we could help with, please get in touch with us directly. We're here to help.
1/5
GoogleAs a landlord, my experience with Urbanbubble Manchester has been incredibly disappointing and frustrating. From their lack of timely advertising for my property to their unresponsiveness to emails, it has been a constant uphill battle to get anything accomplished with this company. First and foremost, the most glaring issue is their inability to advertise my property on time. Despite repeated requests and reminders, it seems like they are always lagging behind schedule, leaving my property vacant for longer periods than necessary and causing me to lose out on potential rental income. Furthermore, the turnover rate of staff at Urbanbubble Manchester is alarmingly high. It feels like every time I reach out to them, I'm dealing with someone new who has no knowledge of my property or the ongoing issues. This lack of continuity makes it incredibly difficult to get anything resolved efficiently. The level of communication is abysmal. I find myself constantly having to chase them for updates or action on various matters, whether it's repairs that need to be addressed or utilities that need to be switched over for new tenants. It's as if they have no regard for the importance of timely communication and follow-up. Speaking of repairs, Urbanbubble Manchester's negligence in addressing maintenance issues in a timely manner is unacceptable. Instead of proactively taking care of problems reported by tenants, they drag their feet, leaving me to deal with frustrated tenants who rightfully expect a prompt resolution to their concerns. To add insult to injury, they have failed to switch utilities after each new tenant, causing unnecessary headaches and confusion. This oversight reflects a lack of attention to detail and basic property management responsibilities. And if all that wasn't enough, I've had to deal with enforcement agents due to their incompetence in handling certain legal matters. This has not only been a major inconvenience but has also tarnished my reputation as a landlord. Additionally, I've found myself having to remind them to pay me my rent on multiple occasions, which is completely unacceptable. As a landlord, timely rent payments are crucial for my financial stability, and it's disheartening to have to continually chase after them for what is rightfully mine. Overall, my experience with Urbanbubble Manchester has been nothing short of a nightmare. Their incompetence, lack of communication, and disregard for basic property management responsibilities have made them a liability rather than an asset. I would strongly advise any landlord to steer clear of this company if they value their sanity and the well-being of their property.
4/5
GoogleAdeeb has been the best agent I have experienced in the UK I don't say that lightly. He really understands customer care. With the service we have received from adeeb throughout our tenancy it is clear that this agent does not do his job just for the money aspect but he genuinely considers the tenants needs. He has liased between us as tenants and the landlord fairly and has been patient throughout the whole process. He has been transparent and trustworthy. I hope one day I will have the opportunity to put a face to the name. We have had our difficulties with urban bubble from the beginning of our tenancy as a company but adeeb has definitely stood in the gap, because of him we appreciate urban bubble as a whole and really hope he gets the recognition he deserves within the company. Adeeb if you are reading this THANKYOU
5/5
GoogleLiving within an Urbanbubble building has been all positive since moving in, great building.
Hi both! Thank you for the wonderful feedback! We're thrilled you're having such a positive experience living with us. We appreciate you sharing your experience. Thanks from urbanbubble
5/5
TrustpilotThe best agent in the UK
Adeeb has been more than amazing. He really understands customer care. With the service we have received from adeeb throughout our tenancy it is clear that this agent does not do his job just for the money aspect but he genuinely has a kind heart and considers the tenants needs. He is also fair and has liased between us as tenants and the landlord fairly. He has been transparent and trustworthy. I hope one day I will have the opportunity to put a face to the name. We have had our difficulties with urban bubble as a company but adeeb has definitely stood in the gap, because of him we appreciate urban bubble as a whole and really hope he gets the recognition he deserves within the company. Adeeb if you are reading this THANKYOU
5/5
GoogleHad a wonderful experience with Johanne and Xavier. They made sure our renting process went smooth and untroubled. Johanne even texted us back out of her hours whenever needed and we really appreciate it. Xavier was polite and patient with our queries during the viewing.
5/5
TrustpilotKeep up the good work, Adeeb Ahmed 💪👍
I’m here to give a 5 Star review to ADEEB AHMED for his prompt reply to my emails and his quick actions to check on the issues with my rentals. Indeed TWICE he has helped me!! (October 2023 and March 2024)…. Thank you Adeeb 🙇♀️And I appreciate it very much for his positive working spirit and his willingness to solve issues as soon as he gets an email message from an overseas landlord like me. His actions and help have given me the confidence to continue with urbanbubble as the letting management company for my Burlington Square apartment.Once again Adeeb, Thank You! 🙇♀️
5/5
GoogleVery good experience! The staff at UB are very friendly and helpful.
Hi Haoyi Guo! Thank you for taking the time to leave us a review, we really appreciate it! Our team love hearing this, and we're glad you've had such a positive experience. Thanks from urbanbubble.
4/5
TrustpilotClear communication and a smooth process
I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped reduce stress at a time when moving can feel overwhelming. So far, the experience has been smooth and reassuring.
Hi Sergio! Thank you for the great feedbacK. We're delighted that the application process was smooth and straightforward for you. Moving can be stressful, and we're pleased our team could make things easier with clear communication. Welcome, and we're always here if you need us. Thanks from urbanbubble
5/5
TrustpilotAdeeb is being extraordinary again
Hats off to Adeeb for providing me the incredible services consecutively over a time being. He was made me aware of my tenants big arrears which i was bit concerned but i wasn't worried at all because i know Adeeb is always on top of the things and he always find some solution to make my tenants pay. This time as well he suggested the payment plan to my tenants due to their financial issues now they have paid everything and they are not in arrears. Adeeb keep up the good work. You are incredible.
5/5
GoogleVery effective and responsive in letting out my property. Good service
Hi Jimmy! Thank you for the great feedback. We're pleased we could be so effective and responsive in letting out your property. We're always here if you need us. Thanks from urbanbubble
5/5
GoogleI live at 26 Melton Road and I would Like to say that John who comes to clean my block is amazing, the block is so clean and it always smells so nice when I get home from work. John is lovely and friendly and we always have a morning chat when I see him ! Amazing
Hi Lisa. Thank you so much for the great review. I will be sure to pass on your kind comments to John.
5/5
TrustpilotFriendly, tidy and efficient
Carl has fixed a couple of issues in our flat now. He is always friendly, fix’s the issue and leave where he has been working very tidy.
Hi Macey! Thank you for the great feedback! We're glad Carl could help you out. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
TrustpilotTenancy change. Very efficient in securing a new…
Very efficient in securing a new tenant. Check out of old tenant and check in of new tenant and communication throughout we can not fault !
Hi Elissa! Thank you for the great feedback! We're pleased the tenant transition was so efficient and the communication throughout was seamless. We appreciate you taking the time to share your experience. Thanks from urbanbubble
5/5
GoogleCarl had a look at the shower screen and reset the ipad to parcel room at the right time as was really busy with parcels getting dropped off. Life saver well done👏 …
Hi David! Thank you for the great feedback. Carl is brilliant, and we'll make sure he knows you've appreciated his consistent good work. Thanks from urbanbubble
5/5
GoogleCARL was extremely helpful and kind. Went above and beyond for everything I needed
Hi Joanna, thank you for the wonderful feedback! We're thrilled Carl was so helpful. He's brilliant at what he does, and we'll make sure he knows how much you've appreciated his support. Thanks from urbanbubble
5/5
TrustpilotRose has been absolutely amazing in…
Rose has been absolutely amazing in helping me recently. She managed to solve issues within 1, 2 days that had remained unresolved for almost a year. Incredibly efficient, extremely kind and friendly, and always quick to respond to emails. Couldn't ask for better support!
5/5
GooglePaulina, alex, david,sophie,leona,debbie,cal at fifty five are all amazing employees and a credit to urbanbubble thanks for everything you have done for me much apreciated thanks guys team fifty five 👍👌 …
Hi Carl! Thank you for the wonderful feedback! We're thrilled the team at Fifty5ive have all been so amazing, we'll make sure they all know how much you've appreciated everything they've done for you. Thanks from urbanbubble
5/5
GoogleCarl thank you for helping in our apartment!!!
Hi Laoise! Thank you! We're thrilled Carl could help in your apartment. We'll make sure he knows you've appreciated his support. Thanks from urbanbubble
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