Urban Bubble London reviews

★★★★★ 1/5

Trustpilot

Disgraceful customer service

Disgraceful customer service. Have to be chased and chased and chased to respond to any queries. Once they have your money they are not interested. Vulnerable people renting through them at Hove Gardens housing and people letting themselves into flats without permission and terrifying residents - the management at Hove Gardens is appalling - no repairs ever undertaken, rude and ignorant staff in charge - no complaints ever actioned

Maddie · 19 August 2026

★★★★★ 5/5

Trustpilot

Positive Experience - Lovely Team

My partner and I had a truly lovely experience with the team at Urbanbubble, particularly Alessandra and Dora. Our first point of contact was with Dora, who sent us a video tour of the property and answered a few of our initial questions. Her quick responses and helpfulness made the process feel easy from the start. Whilst arranging an in‑person viewing, I briefly spoke with Xavier, who was polite, efficient, and very helpful in getting everything organised. When we attended the viewing, Alessandra was super welcoming. Her kindness and approachability, made us feel completely comfortable asking questions. She walked us through the property with patience and her support made the experience of finding our first home together genuinely enjoyable. Overall, the staff at Urbanbubble have made this journey smooth and stress‑free, and we’re very grateful for their help. Thank you!

Rosie · 26 May 2026

★★★★★ 5/5

Google

I had a very good experience with Urbanbubble agency. I would like to thank Hannah and Alessandra for their great help and professionalism. Hannah was always quick to reply and very helpful with all my questions. Alessandra also did a great job helping me find the right property and made the process much easier. Everything went smoothly, and I really appreciate their support. I highly recommend them to anyone looking for accommodation in Manchester.

WAYIL · 2 April 2026

★★★★★ 5/5

Trustpilot

Urbanbubble experience

Alessandra, was really helpful from the start of the process. I initially enquired about a property which was unfortunately off the market however she quickly offered to show me another property which I ended up accepting. All throughout the process she was available for questions and made it really easy for me, having never rented before. I’d like to thank Alessandra for her brilliant customer service and friendliness.

Jake · 24 April 2026

★★★★★ 5/5

Trustpilot

Xavier was extremely professional

Xavier was extremely professional, I spoke with a lot of estate agents recently and he was the only single one who was prompt in his replies and I didn’t feel I was having to chase. Really good experience corresponding with him and he was so friendly and engaging in person. He definitely makes me want to continue using Urban Bubble in my property search

A · 20 May 2026

★★★★★ 5/5

Trustpilot

Carl was great and managed to fix our…

Carl was great and managed to fix our balcony door himself when we had been unable to get any contractors to resolve the issue. The door had become stuck and we were unable to unlock it properly, but Carl identified the problem and had it fixed very quickly. Really appreciate his help!

Sinead · 12 August 2026

★★★★★ 5/5

Trustpilot

​I cannot thank Alessandra enough for…

​I cannot thank Alessandra enough for all her help during my move. From start to finish, she went above and beyond to keep me updated and reassured me every step of the way. She made the whole process feel so simple and straightforward, which took away a lot of the stress. Really grateful for her support and how smoothly everything went because of her!

Dayl · 8 May 2026

★★★★★ 1/5

Trustpilot

Disappointing Experience as a Landlord Due to Communication and Transparency Issues

My experience with Urbanbubble has been extremely disappointing. As a landlord, I encountered ongoing issues relating to property management, tenant information, and communication. Throughout the tenancy, I repeatedly requested information and supporting records, including account and ledger information, which took a significant amount of time to obtain. This made it difficult to fully understand the situation and assess my position. When disputes arose, I felt that obtaining timely and complete information was unnecessarily challenging. Important details only became available much later, forcing me to spend considerable time and effort pursuing records and clarifications. In addition, I experienced frustration with communication and responsiveness throughout the process. What should have been straightforward requests often required repeated follow-ups. Overall, my experience left me with the impression that the level of service did not meet the standards I would expect from a professional property management company. Based on my experience, I would be reluctant to use Urbanbubble again.

Mike · 26 August 2026

★★★★★ 5/5

Trustpilot

Alessandra was brilliant throughout the…

Alessandra was brilliant throughout the process. Responsive and helpful from the initial enquiry until the deposit was put down. She was keen to answer the questions I had prepared and gave honest answers, helping me feel confident and not rushed or pushed into a decision. So far I’ve had a decent experience with the agency in general, it’s been clear and smooth.

Patrick · 7 May 2026

★★★★★ 5/5

Google

If you are in the market for a new flat/property or just relocated to Manchester (like myself) reach out to Hannah at Urban Bubble. She’s prompt, professional and very informative in the market. She was able to make my complex relocation process a breeze. Thank you Hannah and Urban Bubble Team for the amazing support and helping me find my dream apartment aka flat 😂

Dave · 9 April 2026

★★★★★ 1/5

Trustpilot

Urban Bubble has been beyond terrible.

Urban Bubble has been, without question, the worst property management company I've ever dealt with. They are responsible for managing Viadux, which is marketed as a luxury development, but the management experience couldn't be further from that description. Communication is appalling. They seem to hide behind emails and computer screens rather than providing clear answers or taking ownership of problems. Getting a meaningful response is almost impossible, and maintenance requests disappear into a black hole. I attended a meeting with management to discuss the numerous ongoing issues affecting residents. I left feeling that they were dismissive, uninterested and completely lacking in leadership. There was plenty of talk but very little accountability, and I have little confidence that any of the concerns raised will actually be addressed. The building suffers from persistent maintenance problems. In our case, a leak that had been reported long before was never properly repaired. Instead, temporary fixes were carried out until the problem escalated, eventually leaving us without hot water for several days. This situation was entirely avoidable had the issue been dealt with properly in the first place. Maintenance requests regularly go unanswered for months despite repeated follow-ups. Residents are told that quotes are being obtained for repairs, yet nothing ever seems to happen. Meanwhile, charges continue to appear. There are also apartments suffering from damp, with residents raising concerns about the impact on their health, yet meaningful action appears painfully slow or non-existent. The most worrying part is that this doesn't feel like an isolated experience. Speaking to residents across this 300+ apartment development, I genuinely struggle to find anyone with something positive to say about Urban Bubble. The level of frustration throughout the building is remarkable. Whether the problem is poorly trained staff, ineffective systems or a complete lack of leadership from the top, something is fundamentally broken. If this is how a "luxury" development is managed, I'd hate to see what they consider standard. Urban Bubble has caused unnecessary stress, frustration and disappointment for me, my housemates and many of our friends living in Viadux. Residents deserve a management company that communicates honestly, takes responsibility and actually resolves problems instead of endlessly delaying them. I would strongly advise anyone considering renting or buying in an Urban Bubble-managed development to do their research and speak to current residents before making a decision. Based on my experience, I cannot recommend this company.

MF · 28 July 2026

★★★★★ 5/5

Trustpilot

Asad's Professional Service at Urban…

Asad's Professional Service at Urban Bubble There was an outstanding issue in a property i own and UB manage for me. I live overseas and rely on Asad for everything with my properties. He was calm when i was anxious and he resolved the issue professionally with no extra cost to myself. Thank again Asad.

MAT · 28 May 2026

★★★★★ 5/5

Trustpilot

Excellent lettings team

I have had an excellent experience with the Urbanbubble lettings team. Dorota called me within minutes of my initial enquiry on Rightmove and was able to book me in for a viewing straight away. At the viewing, Johanne was friendly and professional, well equipped with all the information I needed. She was then quick to follow up and progress my application, resulting in a same-day approval from the landlord. Overall very happy with the high quality of service and communication.

Ellen · 10 July 2026

★★★★★ 5/5

Google

I want to take a moment to sincerely thank Albert at the lightbox blue, media city for the amazing support he consistently provides during the night shifts. No matter the hour, Albert is always approachable, attentive, and ready to help in any way he can. He goes above and beyond to make sure any concerns or requests are addressed quickly and thoroughly. It’s clear that he takes pride in what he does, and his calm, professional manner brings a real sense of reassurance, especially late at night when things can feel more difficult to navigate. Albert, your dedication doesn’t go unnoticed. I really appreciate all the effort you put in and the reliable support you always offer. Thank you Albert for everything you do you are truly appreciated. Louise

Louise · 19 October 2025

★★★★★ 1/5

Trustpilot

An embarrassment of a company

Honestly a joke of a company- I do not know a single person in my 800+ person complex who’ve had a positive experience They’ve chased me for referencing (on a property I not only already live in but have resigned the contract with 2 times) Their newest thing is harassing my old housemate and I for £738 with no reference as to what for? We didn’t have any outstanding bills or rent so maybe they’re just bored? The whole company need to either be retrained, restructured or if it’s not the staff that are incompetent maybe it’s their systems in which case get some new ones. Is their CEO just a figurehead or is he actually there to lead? Because this isn’t ok. Your company is an embarrassment and the amount of stress and upset it has caused myself, my housemates and friends in my development is despicable Edit/ update: 07/06/2026 I have now received a threatening email saying I owe £6k, my new housemate has received a similar threatening letter and my old housemate has received one saying she owes the current property over £2k I called and pressed to option of “if you’re existing tenant and have an issue” I got put through to a particularly rude and unhelpful customer service attendant called Beth in the Manchester office on the property management team. I sent her the email and she refused to help any further and kept fobbing me off with “I need to review it to put to the right department” I asked if/ when they would contact me as I’ve started a new job and will struggle to talk. She stated “ONCE AGAIN this isn’t my department so I don’t know” Big shout out to Beth- clearly feeling big job satisfaction

Zara · 6 July 2026

★★★★★ 5/5

Trustpilot

Bethany Delahaye - 5 star service!!!

Bethany has been our property manager since July 2024 and has been fantastic! She manages 3 apartments for us in Manchester and is always quick to respond to our questions and offer her assistance. Being very on the ball, she is also great at providing solutions and recommendations when needed. We had the opportunity to meet her for the first time on a recent trip to Manchester and in addition to being a first-class property manager she is also a very lovely person. I can't praise her highly enough. We would be very sorry to ever lose her. She definitely gets 5 stars from us!

Ruth · 4 October 2025

★★★★★ 5/5

Trustpilot

Rose is responsible for our unit that…

Rose is responsible for our unit that is let out and managed by Urban Bubble. I could feel the energy and positive vibes emanating from her even though we are corresponding via email. She is friendly, super responsive and projects a very professional image of both herself and the company.

Thye · 22 May 2026

★★★★★ 5/5

Trustpilot

This was our first experience of renting

This was our first experience of renting a home in England and we were nervous because it was the pre-holiday season and many people were not responding to messages. We would like to thank Johanne and Dorota for their high-quality and fast service. Help and support in securing all the documents. Everything was accessible, fast and clear. Thanks to you, we got a new home for Christmas.

Марія · 2 January 2026

★★★★★ 5/5

Google

Nick is incredibly kind, helpful, and always goes the extra mile. He takes the time to help with everything, and nothing ever feels like too much trouble. He even carried a 310 cm curtain track up 11 floors through the stairs, which really shows his generous work ethic. I really appreciate his help 🤗 …

Sky · 16 March 2026

★★★★★ 4/5

Trustpilot

I appreciated the consistent…

I appreciated the consistent communication. Hannah has been incredible at making things happen & pushing things through for me. She was extremely helpful in meeting me at my apartment to give me my keys, as I flew in & had a chaotic travel. I would vouch for her again.

Disha · 18 March 2026

★★★★★ 5/5

Trustpilot

Alessandra was super friendly and…

Alessandra was super friendly and helpful, great communication & helped answer all my questions as a first time renter. Since finding the right flat, urban bubble have been great!

Chris · 6 August 2026

★★★★★ 5/5

Trustpilot

Dora

I had a really positive experience renting through Urbanbubble in Manchester. The whole process was smooth and professional from start to finish. Our agent Dora was especially helpful throughout. She was responsive, patient, and always willing to assist whenever we had questions or needed support.

Shihao · 12 March 2026

★★★★★ 5/5

Trustpilot

People make the difference

It’s often said that success in property is all about "location, location, location", but in my experience, it’s equally about "people, people, people." Urbanbubble has some truly excellent people within its organisation, and they make all the difference. I genuinely feel that my property is being well looked after, and I always receive timely, clear communication and updates that keep me informed and reassured. Alessandra, Johanne and Rose consistently go above and beyond in the way they represent both me and Urbanbubble. Their professionalism, responsiveness and dedication are a real credit to the company. Many thanks to you both. Your outstanding service is a major reason why I continue to work with Urbanbubble.

J · 6 June 2026

★★★★★ 5/5

Trustpilot

Hannah and Johanne

Hannah and Johanne made this the easiest and quickest process ever. So quick with their responses and explained everything so clearly. Couldn’t recommend these ladies enough!!

Megan · 15 July 2026