Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBig Thank you to Mark the caretaker of Albert House, Didsbury who works for Urbanbubble. Was prompt to my recuse when I needed him and went out of his way to help me. A diligent worker and overall great person. Cannot say thank you enough
Hey Vivek! Great to hear Mark was able to help you out. Thank you for your kind words!
5/5
GoogleMark & Ste from Freshfields, Manchester are absolute bloody icons, they’ll help me out with anything & the current refurb looks gorgeous! Lovely to chat to & they deserve some extra praise so big up the two of you :D
Thank you so much for taking the time to leave a review. So pleased to see Mark and Ste getting the praise they deserve. Will be sure to pass on your comments.
5/5
GoogleUB have been proactive and informative in all their dealings in regards to property management, especially with regards to the cladding issue surrounding Advent 2/3. Yes there have been minor mis-communications and mis-understandings but this does not detract from their professionalism and responsiveness.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleThis company is disgraceful, I moved into my new place a week ago with no power they have been unhelpful and originally said they don’t manage the property when they clearly do. I have explained to them many and many times that this is unsafe and unlivable with no shower no lights nothing. They’re out of hours line just passed you on to more and more people who don’t help. The organisation of this company is truly awful and no one seems to have any compassion or drive to try and help you, it’s always someone else’s fault with urban bubble which is such a shame because in such an exciting time when moving it’s been ruined by living in the dark and not being able to shower for a week.
5/5
GoogleI live in a block managed by Urban Bubble. It's always lovely to see Mark and Ste each week when they visit as they are so helpful and friendly. They really go above and beyond to deal with the unpleasant mess often left in our bin store!
Thank you for leaving a review Liz. Will pass on your kind words to Mark & Ste!
1/5
GoogleDreadful company, please do not rent a property that urbanbubble manages, they couldn't manage their way out of a bin. Excelsior Works in Manchester has had months of disruption to the hot water (including 10 consecutive days without any hot water whatsoever) and urbanbubble have communicated poorly on the issues, have repeatedly failed to apologise for disruption during apparent "fixes" that they know about, and just aren't interested in offering compensation. Ironically, when you want to report hot water issues (or any maintenance issue), Excelsior Works doesn't even show up in the form, so you can't complete the form, it's inexcusable and infuriating. Avoid like the plague.
5/5
GoogleAn excellent management company.Communication very high. Very good and thorough admin. Outstanding management of the cladding situation resulting in 100% government funding for the required work. Congratulations on a very well managed and consultative process.
5/5
GoogleKyia and Becci were absolutely fantastic throughout the whole process. Kyia sorted out my whole tenancy in around 3 days! She has helped me endlessly. I have so much confidence with urban bubble now. My apartment is beautiful and i’m so happy. Would 100% recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMark in Albert House has been absolutely fantasitc at taking care of the communal spaces. My guests that have visited have often commented on how clean and nice smelling the building is. Thanks Mark for making it such a pleasent place to be and live!
3/5
GoogleNot particularly easy to get hold of, I'm unclear on the schedule of gladding works that is happening currently. Having said that, most building management companies leave a lot to be desired, I have seen worse. I've since received a prompt reply to my review, which earns them an extra star - from 2 to 3. I will monitor service over the next year and see how things go.
4/5
GoogleThe service provided by urban bubble is wonderful for the parkside apartments, Fallowfield. They are prompt in maintaining the cleanliness and responsive to the residents requirements. Our building manager Ste is a great guy to quickly resolve any issues.PositiveResponsiveness, Quality
Hey Jeff! Thank you for taking the time to review Parkside. It's great to see Ste's hard work being recognised.
5/5
GoogleWe had some issues with noise with an apartment below us. Both Charlotte & Rosie replied swiftly and professionally dealt with the situation. I can now say that the noise has subsided and I'm really happy with how fast Charlotte acted. Thank you!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleAwful company in my opinion, moved into my apartment a year ago and they seemed fine at first, replying whenever I had problems I had no issues what so ever, when I decided to move out after my year in the apartment they tried to blame all damage on me even though I provided evidence that the damage was there before. Also they have not even replied to me over getting my deposit back, I moved out of the apartment over a month ago now and they still just don’t seem to care after sending email and email, I would not recommend using Urbanbubble to anyone, shambles of a company.
5/5
GoogleI’d like to add my huge thanks to the team at Urbanbubble who have worked tirelessly on the research, reports and communications in regard to the cladding catastrophe in our country at the moment. Thanks to them they have secured 100% of the funding available to us leaseholders and owners. I am very grateful and relieved. Well done to you all.
5/5
GoogleAlways wonderful service from Ste at Ingenta. Very prompt with requests for meter readings etc. and does a great job looking after the building. Ste is always great to bump into as well and has a great rapport with residents.
Thanks for the review Daniel!
5/5
GoogleRecently moved in to Freshfields and have found it easy to settle in. The caretaker, Mark, has been very helpful and is very friendly. They do a really good job of keeping the building neat and tidy.
Hi Ross. Thanks so much for the review, it's great to hear you've settled in well and Mark has provided excellent service!
5/5
GoogleRecently moved into the Southside development and Urban Bubble have been great so far. Mark and Ste do a great job of cleaning the communal areas and the lobby always smells lovely. They're also very fast and responsive with meter readings, which are often a bugbear when living in flats.PositiveResponsiveness, Professionalism
5/5
GoogleKyia was super helpful in making sure everything was sorted ahead of moving in to my new apartment, and so kind that she even wished my Grandpa a happy 93rd birthday as we were finalising deposit payments while i was down south visiting him! It’s reassuring as a tenant to know there’s a friendly face should I need anything while living at their property - definitely an asset to the team! Thanks again!
4/5
GoogleI have lived at the flats for 4 years now, mark are caretaker does an incredible job at making sure everywhere is clean like the bin room , all floors and stairs. Always asks if we have any issues and if there is he will sort them out.
1/5
GoogleAbsolutely shocking maintenance company, avoid at all costs. Worst customer service I’ve ever come across, no value for people. Constantly ignore you, don’t try and fix things with any speed, overspend on areas without adequate quotes, expertise are zero. If buying an apartment managed by this company, DO NOT BUY you’ll regret it instantly!!!
Hi Simon. I am sorry to hear of your dissatisfactions with our service. I would like to look into this in more detail please, so would appreciate it if you could send an email to info@urbanbubble.co.uk with some information about which building you live in and some of the issues you've experienced. Thank you.
5/5
GoogleThe team have been absolutely amazing in their dedication and commitment to help all leaseholders by compiling and submitting a successful case for the full funding from the Government’s BSF for all the necessary remedial works at Advent 2/3. They kept everyone informed along what was a long and stressful road. Thank you.
5/5
GoogleHello , I own an apartment at Vantage Quay in Manchester. I can honestly say that Urbanbubble and the team there have done nothing short of amazing job in managing to secure the funding that they did obtain. I could see that the only reason we were successful was due to their extremely prompt action in being quick off the mark in their submissions. I for one am very grateful to the team their and their efforts. Un fortunately many others still have this major problem hanging over their heads.
4/5
GoogleSince moving Mark at Urban Bubble who manages the site has been amazing. Nothing is ever too much trouble. Whilst I was away for an extended period there we some issues with the car parking arrangements and Mark managed what could have been a difficult situation remarkably well and he resolved the issues amicably.
1/5
GoogleAbsolute garbage when it comes to residential building management, constant power cuts that take as long as 8 hours to resolve, only for another cut to occur within the same day several hours later. EDIT: Since Google does not allow to respond to owner's reply directly, I'll just insert it here that you failed to mention that it took you over 11 hours to actually start fixing the problem, your out of hours service did nothing the entire time. Also, you're not actually keeping anyone updated -- the information about faulty isolator was not communicated to the residents of the building at the time of writing, I had to find out about it from your response. Also, you absolutely failed to address many of the residents' questions and concerns regarding these power outages, even though they've asked you about this repeatedly, through your own app. If this is your damage control then it is both embarrasing and insulting.
Hi Vasily. Thank you for taking the time to review urbanbubble. We cannot apologise enough for the issues you have been experiencing, due to power outages at your building. This has been an ongoing issue which we have been working hard to resolve. We understand how inconvenient this has been, as we have manually been running checks on each floor in order to find the issue. This morning we discovered the issue to be a faulty isolator on the 11th floor. We have been keeping residents updated via our app, and will continue to do so. Please rest assured we take these issues very seriously, and are constantly working on fixes. If you'd like to speak to the team directly, they can be reached on 0161 543 8500
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London (Patcham Terrace) has the most, with 1,108 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
The five Urban Bubble offices, by town:
