Trusted Agent profile
★★★★★
2,134 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,134 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotNever reponds to clients!
Never reponds to clients. Never answers calls during office hours. Never updates landlords if rent is paid in case of arrears. I pay management fee every month for NOTHING! I would give ZERO star to this company if I could.
1/5
TrustpilotNo Response, No Care
This company does not care about their clients. They do not respond to queries, do not interact with clients regarding issues reported and just ignore their tenants. However, they take their direct debit payment on time, without fail.
1/5
TrustpilotExtremely terrible service
Extremely terrible service. Left my apartment at Burlington Square back in December 2022 and till today I have not received my deposit back. I keep chasing management with calls and emails and all I get is “I will get back to you at the end of the day” and guess what? No one gets back with an update. If I could give this Company 0 stars as a rating I will more than happily do so, what a shame!
1/5
TrustpilotUrban Bubble are unfortunately the…
Urban Bubble are unfortunately the people we have to deal with for our leasehold appartment.They are appallingly communicators. Emails are misred, not answered, miscommunication between departments. Very frustrating.Be prepared to repeat yourself endlessly.
1/5
TrustpilotUNTRUSTWORTHY PEOPLE WHO WILL KEEP YOUR…
UNTRUSTWORTHY PEOPLE WHO WILL KEEP YOUR MONEY.I paid a £420 deposit for a stay in April 2020 which was obviously cancelled because of COVID. A few months later I received an auto response to an email I'd sent saying the company had ceased trading. I did however receive a response assuring me that a refund would be processed. This has not happened and now my emails are being ignored. No answer on the phone.I also filed through small claims court which was also ignored. What else can you do?Disgraceful and untrustworthy people. Whilst I sympathize with the landlords, keeping people's hard earned money when they need it more than ever is simply not fair. I wish you the unsuccessful future you deserve for treating people like this.Ironic that according to the website the company was founded because of frustrations with their own property manager and now it sounds like you're just as bad. Nice one.
3/5
TrustpilotColleague will let us know how to…
Colleague will let us know how to process and we can chat through whatsapp even not stay in UK. They were friendly and helpful !
2/5
TrustpilotCherry picking method of customer selection
After making an initial enquiry on behalf of a large group of leaseholders in South Manchester and providing some quite confidential information about the circumstances around our request and at their request. Only to be met with a rather disdainful 'This is not something we will be pursuing'. Further pressing revealed Urban bubble are not interested in buildings that fall outside their city limits or as they phrase it 'in a location we don’t already have a presence would not benefit urbanbubble at this stage.' Reading the other reviews on here today, I think we were quite lucky to be rejected!
1/5
TrustpilotEvil company with no customer service skills or compassion
Terrible customer service. Emails are consistently ignored and any responses only distract you until the office is closed for the weekend to buy themselves some time. Have been trying to get my deposit back for over 2 months. We were great tenants with absolutely no issues, they tried to take money off our deposit for no reason and have stalled returning it to us for months. They ignore us on a daily basis and the fact it’s taken so long to return our deposit has significantly impacted us mentally and the company has shown absolutely no compassion or care. Do not recommend at all.
1/5
TrustpilotThe worst letting agency I have ever…
The worst letting agency I have ever encountered as a landlord. My flat in Manchester city centre suffered from long vacancy period because the agency didn´t start looking for tenants until the existing tenants moved out. My emails and calls were mostly ignored. According to the last check out and check in report, it showed the apartment had no damages (as a result the previous tenants´ deposit was refunded). The moment the new tenants moved in, I received requests for various repairs amounting to GBP 700 on items that were shown as fine in the checkout and check in report. The apartment and furniture were only 2 years old. The agency never picks up calls and doesn´t answer emails. When I inquired about the missing rent payment, that was ignored as well. I spent numerous hours chasing this agency and it created tremendous emotional distress on me as I live overseas.
1/5
TrustpilotAwful company
Awful company. The communication from them is consistently awful, emails are never responded to in a timely manner. They have been overcharging us for service charge which should have been refunded months ago. We are out of a lot of money and are struggling. They still haven’t sorted accounts from September 2020!! The online portal and documentation is also terrible and disorganised.
1/5
TrustpilotAbsolute cowboys
Trusted those cowboys with my flat more than month ago and still no tenants or viewings. They even managed to lose the whole set of keys for it . Looking for alternative now. Receptionist only taking messages and giving false promises.
1/5
TrustpilotStill waiting for a response..
This by far is the worst company to deal with any managing property issues .Same water leak since 2021 and they keep on sending contractors to repair. Someone is being scammed here. Especially the lease holders... The customer service is like a school playground, everyone running around each other and no one knows what to do !Amazes me , how they win such awards !!!LikeShareResponse from the owner 6 days agoHi Kalpesh. Thank you for leaving a review. I am sorry to hear you are unhappy with our service, and I was concerned to read about an ongoing leak. Please could you email info@urbanbubble with details so I can look into this. Thank you
1/5
GoogleUrbanbubble is one of the worst management company ! Extremely bad reviews ! They are ripping people off there earnings and provide the worst services ! those who live In Didsbury Manchester must report it !
Hi Taher. Thank you for your review. I was very concerned to read of your dissatisfaction and would like to look into this. Please could you email some details to info@urbanbubble.co.uk so I can look to rectify it. Thank you
1/5
TrustpilotAwful really.
Awful really.£50k overspend on service charge.Constant poor communication.Terrible cleaning service that costs a fortune.Building insurance premiums through the roof, that can only be purchased via the lease management sister company...Incorrect building insurance calculations.They hire gibbons to manage your building, look elsewhere
1/5
TrustpilotNow the property manager refuses to…
Now the property manager refuses to answer any calls or return any calls ...I wonder if the actual freeholders are aware of how their leaseholders are treated by UrbanBubble ???
1/5
GoogleUrbanbubble is one of the worst management company ! Extremely bad reviews ! They are ripping people off there earnings and provide the worst services ! those who live In Didsbury Manchester must report it !
Hi Taher. Thank you for your review. I was very concerned to read of your dissatisfaction and would like to look into this. Please could you email some details to info@urbanbubble.co.uk so I can look to rectify it. Thank you
5/5
GoogleI Moved into an apartment a couple of months back and Urban Bubble have been great. I requested for meter reading from Ste and within the next morning he sorted it for me. I'd Highly recommend using Urban bubble to anyone.PositiveResponsiveness, Quality, Professionalism
Thank you for the review, Jason! It's great to know Ste was on hand to help with the meter reading!
5/5
GoogleI live in a block managed by Urban Bubble. It's always lovely to see Mark and Ste each week when they visit as they are so helpful and friendly. They really go above and beyond to deal with the unpleasant mess often left in our bin store!
Thank you for leaving a review Liz. Will pass on your kind words to Mark & Ste!
5/5
GoogleOur ground is cared for by an inspiring individual by the name of Collin. Collin is a man who take his job seriously, but always has time for a laugh and chat. He’s done a terrific job in keeping our neighbourhood clean, safe and well informed.
Hi Hmza. Thank you so much for the review. I'll be sure to pass on your kind words to Colin and his manager. Thank you
1/5
GoogleSlow response to enquiries, our solicitors asked them to sign a form for us to complete buying our first home. The form has with them for more than 2 weeks now and if it is not signed in the next week (which I'm not holding my breath for) we will be homeless. Update: after 3 weeks the forms came back signed but in the wrong place. The incompetence of this company is beyond belief. I would avoid renting with them if it takes them this long to sign a single form.
Hi Sam. Thank you for leaving a review. I was concerned to read you experienced slow responses from the team. The form in question has to be signed by the Directors of the site (rather than urbanbubble directors). We struggled to reach one of the directors, despite several chasers. We took the form directory to the site in order to gain the signature required, although as you outlined, this was signed in the incorrect place, for which I can only apologise. I am aware our responses were lacking during this time, and we will use this as an opportunity to learn and improve our service. Thank you.
1/5
TrustpilotThis by far is the worst company to…
This by far is the worst company to deal with any managing property issues .Same water leak since 2021 and they keep on sending contractors to repair. Someone is being scammed here. Especially the lease holders... The customer service is like a school playground, everyone running around each other and no one knows what to do !Amazes me , how they win such awards !!!
1/5
TrustpilotLegal Letter Threatening Action
I have emailed Urban Bubble 3 times since December 9th as they sent a legal letter threatening action for a small balance due on my leaseholder account. Despite having amended my Standing Order accordingly on November 29th, I have not received any response. Very poor communication.
1/5
GoogleI own two apartments in the same development, managed by Urbanbubble on behalf of the freeholder.Last year I discovered that Urbanbubble have been billing my Service Charge at a higher percentage than that specified in my Lease.They accept this is the case. They refuse to refund the monies they have overcharged me, for the years I have owned the apartments( six and seven years respectively). I have gone through their complaints procedure, but their position remains the same. They did assure me that I would be charged the correct percentage share in future. Since then I have received two Service Charge Invoices, for each apartment.I have been overcharged on each. I have asked them to send me amended invoices, but have heard nothing. Their level of customer service is unacceptable. I will be making a further complaint. I would urge anyone who owns an apartment, managed by Urbanbubble, or is in the process of buying one, to carefully check that the Service charge billed, correlates with the percentage specified in your Lease. If you find the Service Charge has been overcharged, I wish you luck in trying to resolve it, you'll need it!
Hi Jeanette. Thank you for leaving a review. Firstly I would like to apologise that you feel the service you have received has been less than satisfactory. As we mentioned in the response issued to your complaint, the service charge apportionment which had been billed incorrectly was due to incorrect information being provided to us when we were instructed at Victoria Mill. We felt the historic charges were not warranted to be refunded, due to the fact that the monies paid had been allocated to the service charge, which contributes to the running of the site, rather than directly profiting urbanbubble. We were however concerned to read that your service charge has since been billed incorrectly since your complaint. I have spoken to our finance team, and it appears that the service charge apportionment was changed for this years budget, however our system failed to pick up the change, which means invoices were sent out incorrectly. We are working to rectify this issue, and can only apologise for the huge stress and inconvenience we are aware this will have caused. We will of course refund anything you have paid which is incorrect since your initial complaint in October 2021. Alongside this, we were also concerned to read that you have raised this issue and not received any reply from the team. Please leave this with us, as we will investigate why you have not had a response, and issue you with confirmation once the correct apportionment has been updated fully on our system. Thank you
1/5
TrustpilotExceptionally incompetent
Exceptionally incompetent. Made a series of errors on my rental property causing me to lose money. Read the reviews and stay away
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
The five Urban Bubble offices, by town:
