Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 5/5

Google

Very friendly with great customer service. Mark always has a smile on his face and happy to help! Property is Freshfields in Manchester.

Shannon · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Steve was such help! I'd just moved into my flat and my estate agent were useless in telling us where the meters were. Steve got me the meters (and helped me know which was which!) which was amazing. It's a small thing but he was really friendly and I really appreciated it.

Cliona · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Always easy, quick communication with Lei since we signed our contract with her, recently learned that Freya has been dealing with our bills anonymously, a big thank you too Freya!

Mingke · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I had enough of your rubbish promises over the phone. Never answering emails on time. The work needed in my apartment was reported last year and so far you have NOTHING about it. I pay with punctuality and got so far nothing in return apart from lies !

Tony · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I am a landlord owning a property under urbanbubble's management, since on boarded with Lei, she has been very supportive and responsive for my enquiries. Credits to Freya who has been looking after our bills etc, nice team to deal with.

Tong · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Excellent service I’ve been dealing with this company since 2019 , Nicole was so helpful with me and my flat mate she made everything goes smoothly and easy with the contract and moving. She has been very supportive.

Thuraya · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Very bad. Avoid at all costs. I moved out more than 2 months ago and have been calling and emailing relentlessly to get my deposit back. No replies to emails, I call the office they tell me I can’t speak to anyone about this on the phone and I have to email, but no one is responding to my emails. In 2 months, i’ve had one useless response. Will I ever get my money back? I think i might have been scammed.

Daniel · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Having vacated our property nearly two months ago, me and partner are still waiting for our deposit to be returned, any deduction amounts have not been confirmed and they fail to respond to any emails. They refuse to connect us to anybody in that department by phone or provide any meaningful information. Appalling communication. Appalling service.

Isaac · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Our ground is cared for by an inspiring individual by the name of Collin. Collin is a man who take his job seriously, but always has time for a laugh and chat. He’s done a terrific job in keeping our neighbourhood clean, safe and well informed.

Hmza · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Couldn't have gone any smoother, every query was answered, speedy replies to emails along with superb customer service. I can't recommend Urban Bubble enough, Elana dealt with me and she was excellent, easy to talk to and she cared. i'll certainly use again.

Envisage · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I recently worked with Lei Gao from Urbanbubble, my experience with her was outstanding, good communication was throughout the whole process. she is professional, polite and courteous. Really can not praise her enough. highly recommend!

Emma · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

If I could rate Urbanbubble (and Local Lettings) zero I would. I have moved out of our unit in Manchester (Castle Irwell) more than 2 months ago and have yet to receive our refund after receiving and signing notification that our full refund would be made available. £1,400 is not a small amount of money and with the cost of living crisis it is mind blowing that this company feels its acceptable to hold on to our deposit for so long!!! Do not rent from Urbanbubble and Local Lettings in Manchester!!

Kerrin · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Slow response to enquiries, our solicitors asked them to sign a form for us to complete buying our first home. The form has with them for more than 2 weeks now and if it is not signed in the next week (which I'm not holding my breath for) we will be homeless. Update: after 3 weeks the forms came back signed but in the wrong place. The incompetence of this company is beyond belief. I would avoid renting with them if it takes them this long to sign a single form.

Sam · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I want to appreciate the good work Charlotte and her team are doing in Radcliffe House. Thank you for your professionalisn and hard work.Ensuring the building and environs is clean and information is passed down to residents in a timely manner. Thank you for taking care of the lads, without them, I would be lost. They are always polite, friendly and eager to help when a need arises. Really appreciate your hard work. Thank you Charlotte 🙏🙏

J · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Terrible management company. AVOID! I had issues when they first took over the management of the building as statements were only sent to the address (which I did not live at) and not my email address. They finally sent me an invoice which was too much in one payment for me. They did not reply to emails and were very difficult to communicate with and emails not answered despite trying to resolve the issue and come up with a payment plan. After a complaint was made, to Urbans Bubbles credit, they acknowledged that it was poorly dealt with, and we agreed a payment plan. Therefore, I was happy with the resolution and did not leave a review. Since then, I have made a regular payment every month to cover costs, however service charges have increased considerably, insurance is now not included in the service charge and client admin fees have been added meaning that my regular payment did not cover the costs. I then hear from their lawyers demanding full payment and late charge and legal fees. I contact Urban Bubble to arrange to make payment immediately, but they claim they are not able to discuss the file as it is with their lawyers. Shocking behavior and totally unorganised. Very poor management and it is no shock to see so many bad reviews of Urban Bubble all over the internet.

Michael · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Our building has been managed by Urban Bubble for several years, they took over from a property management company that were only interested in fleecing the building lease holders. Our building was one of the first in Manchester to have the cladding replaced due to the major work and effort put in by the Urban Bubble team. Their Property Team led by Charlotte Sleap have carried out an amazing job handling not just the day to day problems of a large apartment block, but also overseeing and advising in our ongoing legal problems with the free holder. I have no hesitation in recommending Urban Bubble and Miss Sleap.

Jim · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I rented an apartment for one year, and I checked out about 2 months ago, I contacted urban bubble to talk about my deposit, and after half a month they sent me the Check-out Inventory Report and told me to wait for the quotation, and now 2 months passed, I got nothing about the breakdown of charges, although I call them many times and sent several emails, NO ONE gives me to respond! Soooo angry about it, they will never fulfil their promises！

Yuqing · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I’ve lived at Freshfields for little under a year now. It’s a nice area and the apartment block is kept clean and organised by Mark and Ste. The only criticism I have is that it’d be handy if they could be here more often than two days a week in case of an emergency with one of the doors or if the lifts were having issues which they do from time to time in an older building. I text mark about getting a new car earlier and needing a parking spot assigned. I checked a time with him when was suitable to pick up my permit. Left my apartment to check in about this and he already had it in hand sorted and was on the same floor I’m on - couldn’t be more helpful to be honest. Deserves the five stars

Callum · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Don’t let the good reviews fool you. Urbanbubble is horrible. I have gone through tremendously distress over here and still going through severe distress. Their management are horrible. They will lye and put false statements on your name in order to get rid of you. For two years I had to chase for repairs. I eventually had to contact the council regarding this who came and inspect the property and had written out to urban bubble to fix the repairs. I am still waiting to hear when my repairs will be done. The only way for them to action on something is to contact the council and report their wrong-full trading. I am currently in the process with legal action against Urban-bubble for Harassment, discrimination and victimisation. I have gone through so much emotional and physical distress. That I decided to take on this matter through legal route. Court application has been submitted. I will keep everyone posted once the whole case is finalised. I will then be able explain in detail what I have gone through. Just to make people aware. Please do your due diligence before you sign up with these cowboys Urbanbubble. Most of the management staff working for Urbanbubble are incompetent seriously. Either they haven’t followed their classes at school or they have never been to school and perhaps just got the job via via.

Jo · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I appreciate very much for Mark's service in Albert House. He is very responsible and quick respond. If he is on leave, he will arrange his colleagues to respond my requests. He is really follow through his work and duties. A great compliment is given to him here. Nice attitude and good job at all time. Well done, Mark.

Dara · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

The issues I have encountered living in Local Crescent which is managed by Urbanbubble are something of an endless nightmare. It is my duty to warn others so that they do not make the mistake of moving into a property with this management. First of all, the area is HIGH in crime. I had my phone snatched out of my hand in broad daylight outside the building and this is a common occurrence. Both police and UrbanBubble have done nothing substantial to safeguard residents from crime, the front door frequently breaks meaning anyone can walk in. There was even someone found to be living in an empty apartment and only caught when stealing bikes - bike theft also happens regularly. When I moved out, my request to park my moving van in the car park for safety was denied. Subsequently, due to having to park on the street outside (and receiving a ticket), the moving van was broken into, ransacked and £3000 worth of my belongings stolen. Many residents have also had their windows smashed and cars broken into. You may be thinking “well surely you could just buy a parking space?” dream on. It’s a 2 year wait list meaning the street outside is crammed with cars, making it impossible to walk down and people requiring emergency access get blocked in. There hasn’t been a single week that my partner has not been given a ticket so expect to receive a lot of these if you or your guests use a car. A month in my washing machine broke while I had covid, it locked my £200 bedding inside water damaging it - I informed the building I was in desperate need of the machine. Despite multiple follow ups they took over a month to source a repair, whereas I managed to source one myself in a day - they have still not reimbursed me the £70 I had to pay for this and are refusing to, even though it states that repairs are their responsibility in the contract. This is not surprising considering multiple lifts have been left broken for months on end, meaning one lift being over worked results in it breaking and rendering both lifts out of order. Bad luck for anyone on the higher floors or those with reduced mobility. On the plus side, if you do want to know about something they are able to source quickly, it’s any type of cleaning or labour that will mean they can take an extortionate amount from your deposit! My landlord decided to take full advantage of the cost of living increasing and tried to raise my rent for a one bed by £150 a month. Despite many amenities being unusable and new building work of a 20 story tower across the road creating noise pollution and view blockage, rent increases of £350+ are a regular occurrence for residents. After an inspection, the landlord decided my apartment was in such immaculate condition that they would be willing to give me no increase at all, this took months of me fighting and quite frankly I’d had enough. They only told me a week before my contract was due to end so I had already been forced to make other arrangements - when I told them I would be moving out they then tried to manipulate me into staying by making me believe that I had to give a months notice. After paying for legal advice, I found out this was false and I would be able to move out with no repercussions. A week after inspection when I moved out, they tried to take £171 from my deposit for the painting of one small wall mark that is classified as wear & tear. It took over a month of persistent emails, threatening legal action, and getting TDS involved for them to return the undisputed part of my deposit (which legally should have been returned in 10 days) - it could take 3 months for me to get the £171 back. Holding onto deposits for extended periods of time is a blatantly obvious scam, especially due to the landlord stating they were “extremely pleased” with the inspection a week before. This company have repeatedly shown they do not care for their residents wellbeing or safety, only for lining their own pockets - I would implore anyone to avoid at all costs.

Leila · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I hope whoever lives at 45 Jutland House in Manchester reads this. Urban bubble are simply the worst property management company in Manchester. I experienced a full year of hell. They left me without hot water for 16 weeks. I have now only just received my deposit back after leaving the property at the start of June (almost 6 months) to which they deducted £180 for cleaning. This was down from the original £282 'professional clean' scam they tried to charge us with for a bit of dust left in the wardrobes. Not to mention they tried to charge us £99 for lightbulbs, I would never spend £99 on lightbulbs in 15 years let alone 12 months. Your landlord is just as bad also. Fishing around for the cheapest price for a boiler because he is a stereotypical tight landlord (this left us without hot water for 16 weeks). And finally, to wrap up a terrible 12 months he then increases our rent by just under 20% (£925 to £1100) and says if we don't like it leave. Peter Dawson you are a tosser. So please if you're reading this, get out whilst you can and for anybody looking to use urban bubble that is reading this, please stay as far away as you possibly can. If I could give 0 stars I would :)

Chris · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I live at 26 Melton Road and I would Like to say that John who comes to clean my block is amazing, the block is so clean and it always smells so nice when I get home from work. John is lovely and friendly and we always have a morning chat when I see him ! Amazing

Lisa · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I want to say thank you to John (regents court) for consistently doing an amazing job with regards to the upkeep of our apartment block. He keeps it spotless and fresh. He is a genuinely nice guy who is always happy to say hello and help out if he can. He is a credit to your team and a pleasure to speak with.

Chris · 21 June 2023 · Urban Bubble London (Patcham Terrace)