Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 5/5

Google

I am a landlord and Urban Bubble (UB) manage the building in which we own an apartment. They do not manage the property in terms of tenants and lettings, so my interaction with them is purely through service charges and building maintenance. In the last few months they have dealt with major issues affecting the building caused by external third parties resulting in major power loss which required moving affected occupants to hotels overnight. Although a huge inconvenience for those affected, UB's communication was excellent with daily sometimes twice daily updates until successful resolution. It was a tough test for which they responded extremely well. They are also on the ball with updates on changes to building legislation and how it affects the management of the building and potential service charges. There are still issues that affect the building resulting from poor construction which they are trying to actively resolve. My interaction has been positive and I would like to thank them.

Rachel · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

Decent enough building management, things happen as they should. Costs are however escalating in a slightly alarming manner without any communication as to why... On-site staff at Didsbury Point 4 are top drawer, the regular chap Mark is extremely friendly and takes great care of the building.

Tom · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Do lots of research on urban bubble before starting a tenancy with them. You'll need to be very aware of your rights as a tenant to be able to get your deposit back from them, as they will do everything they possibly can to avoid paying out. I wasn't able to submit a review with zero stars so that's why they got 1

Chris · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Having lived in the same place for 30 years we have had numerous managing agents throughout the years - some truly awful, some just about adequate. We moved to Urbanbubble about 10 years ago and can say they ‘do what they say on the tin’ insofar as they are responsive and easy to deal with - from experience it seems a lot depends on the individual you get as property manager at the managing agents, it shouldn’t be like this but it is; in recent years we have had a girl called Vanessa and she is head & shoulders the best we’ve ever had.

Neil · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 3/5

Google

Generally not too bad however they charge Service Fees in advance and expect payment within a month. Any late payments are promptly referred to the lawyers who will charge fees in addition to the £150 fees which are applied by Urban Bubble. As a Leaseholder for over 10 years, I fell into this trap because I chose to receive email correspondence and did not notice the Final Notice in my inbox. It would be much better if they could send a copy of the Final Notice in the post (even if you have agreed to have email correspondence), to make sure the client has been properly notified. For the time being I have decided to receive all correspondence in the post which will doubtless be more expensive for Urban Bubble.

Brian · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

A professional management company which handles all the issues related to leasing. Questions are answered quickly and clearly. The staff which handles my case, Ms Lei Gao, deserves special mentions. Her commitment to providing exceptional customer service are truly commendable.

23 · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Our place is a really well maintained building, clean and lovely. Gardens are well looked after too. Urbanbubble can be slow sometimes with answering queries but overall, they look after us quite well. Big shout out to John and Carl for their willingness to walk the extra mile when required.

Veronika · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I am the tenant of Campbell House and yea Urban Bubble is been maintaining it so well with their site manager John here. He is always a phone call away. You won't imagine I got my parking permit within a day with the help of John. Thanks John and urbanbubble for everything till now.

Rasika · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Wish I could give 0 stars. Me and my flatmate moved out of our property over 2 months ago and have still not received our £1200 deposit back. One of my friends has also not received their deposit back from an urban bubble property for 6 months. The impact that the incompetency of this company is having on young people renting in Manchester’s mental health is DISGRACEFUL. They delay returning your deposit by ignoring your emails or telling you the accounts team is processing the payment but then another week passes and the deposit has not been returned. Given the circumstances of the cost of living crisis - this company has proven itself to be evil and lacking in compassion. I don’t know how people can work here with a clean conscience.

Casey · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

The agency is really good. The staff is always answering your question and getting back to you as soon as possible. They are pretty much always reachable via call, email or whatsapp. Especially Becci she was super nice with us and she did alot in her hand in order to guarantee us the apartment, very considerate. The most important thing is that even after we moved to the apartment we were able to contact her still about any question and she would get back to us as soon as possible. Great company 👍

Noura · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I would give half a star if I could do! Avoid at all costs. Rental process seemed so straightforward and hassle free. Until it came to moving out of the property. We were backed into a corner when our 12 month lease was up and was told despite the fact our tenancy agreement stated we would be on a 30 day rolling contract, we were told to resign for a further 12 months or move out. When handing keys back I was told I couldn’t have a final meter reading as it was “too dangerous to get it”. I was told to wait TWO MONTHS for this, what use would that be!? To this day we vacated the property over two months ago and have not seen a penny of our deposit refunded. One day we get told they are waiting on an invoice from contractors to tell us what the repairs would cost and then within a week they tell us the contractors haven’t even been to the property. They tell us we are to receive a refund, then a week later we have no refund in our accounts. All topped off by staff who couldn’t care less.

Lewis · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Horrendous company, ignores emails from both tenants and landlords. After our lease ended they ignored our emails (which we sent to three different email addresses belonging to them) about returning our deposit, even after the landlord emailed that he was happy for us to get it all back. They also didn’t send us our Tenancy Deposit Protection Certificate at the start of the lease which we didn’t realise until we were trying to get the deposit back (though they did insure it, they just never gave us the details). After three months we sent an email stating that if we didn’t hear back from them by the end of the week we’d take legal action - strangely enough, we heard back from them within a couple hours with some bull excuse 🙄. Don’t be stupid like us, if they’re ignoring your emails put a dispute in with the TDS before the three month time limit ends.

Cliodhna · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I want to thank John, the building assistant at Radcliffe House managed by Urban bubble. You have been so great in ensuring a high standard of cleanliness inside and around the building. You made everyone feel at peace knowing that you are always available to sort issues and respond to queries partaining to the building. You have also gone above and beyond helping out those who need it. Everyone is impressed on how dedicated you are to your job. You have no idea how great a positive impression you have left with the tenants. Your passion to the job shines through and makes you an incredible person to deal with. Keep up the excellent work and thank you again for all your help 😊😊😊

June · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I would avoid this company at all costs. They are an absolute shambles in every possible way. They do not provide the services that they charge for, and then they cannot even publish accounts within the legal limits. When they fail to deliver services that leaseholders pay for they just come up with excuses instead of doing something about it. In any other industry they would have gone out of business. It sums it up that the Property Manager in our building is so useless that his Step Mum had to take over.

Jack · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

The Building could be a little warmer and more insulated but great place to live. The communal areas are kept clean and tidy, and the new building manager John is lovely. He does a great job, is very approachable and responds to any queries, quickly!

Ebony · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Extremely terrible service. Left my apartment at Burlington Square back in December 2022 and till today I have not received my deposit back. I keep chasing management with calls and emails and all I get is “I will get back to you at the end of the day” and guess what? No one gets back with an update. If I could give this Company 0 stars as a rating I will more than happily do so, what a shame! UPDATE: This company is a complete scam! Even though they replied to my review and told me to send them an email at the address provided, no one bothered to even reply within a whole two weeks. They still ignore all my emails and calls repeatedly, therefore I have raised a dispute against them with TDS (Tenancy Deposit Scheme). I urge everyone who is reading this review and experiencing the same problem to go ahead and raise a dispute also in order to get your money back! Any form of communication with them is useless and is a complete waste of time!!!

Hani · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

The worst communications I've ever dealt with as a letting agent (and lets be honest the bar is never *that* high). No one answers the phone, it just rings out, emails go unresponded to. A basic repair job in our flat has dragged on and left us without a kitchen tap for 2 months now - 1 person came 2 weeks in, made it worse, then another no-showed and nothing since, no urgency or concern. We signed a new contract and had to email several times to ask for a link to pay the rent (which went unpaid for a month - and we wanted to pay!) - dunno what the landlord would think of that. Would avoid at all costs in the future.

Gary · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Hi there, I never leave google reviews, but this is how you know the treatment has been poor. I did my part in paying all the move in monies, I then collected keys on Friday and the office is closed weekends. I am homeless as I type because urban bubble could not do their due diligence in ensuring the property I was moving to was in a reasonable condition. 1.The bedroom mattress was heavily stained and had a blood stain 2. The walls had makeup hand prints 3. The bathroom sink looked like someone brushed their teeth and spat out the toothpaste. 4. The dining table had what looked like sand marks all over 5. The kitchen sink looked like someone attempted to clean it and got tired half way. There is so much more but i don't have time to lay everything out. I am highly stressed, homeless and the fact that amongst them the colleagues/ different departments had not been communicating enough to know what is happening. It appears there is no urgency when it comes to doing their part, but there is an urgency for money to be collected from customers . I am disappointed in urban bubble. This is my first time renting with you and my last. I am expecting adequate compensation for what i have had to deal with!

Tinotenda · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

It is very hard to communicate with Urbanbubble and instead of them managing your property, you feel like you are constantly chasing them and therefore managing your own property whilst paying someone else. Often their telephone lines ring off with no answer machine (especially on a Friday). If you email them, they may or may not respond, and don't answer all of your questions. They did not send me my contract for 5 months (after many requests) and they did not take the meter readings at the beginning of the tenancy which caused me a lot of stress and financial loss. I am still waiting to hear what work has taken place at my property after many attempts to find out. I just hope my tenants are getting a better service than I am as the landlord.

Jane · 21 June 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Trustpilot

Quick response

Adeeb quickly response and closely follow up the issues

Andy · 20 June 2023 · Urban Bubble Hove

★★★★★ 1/5

Trustpilot

DEPOSIT NOT RETURNED

I have been waiting for my deposit to be returned after moving out 9 months ago in August 2022. A document was signed by all parties stating I was owed my full deposit back and since have ignored all of my emails and phone calls. I ring multiple times every day and have sent more emails than I can remember and still no response. AVOID renting with them at all costs the experience has caused so much stress.

Amelia · 3 May 2023 · Urban Bubble Hove

★★★★★ 1/5

Trustpilot

Becci is a horrible agent

Becci is a horrible agent. This is an awful company, please read the many reviews on here and avoid this company. I spent weeks waiting for a response. Clearly no communication amongst themselves and now waiting to get my deposit back. They purposely do this to get your deposit and do not care about renting properties.

John · 22 April 2023 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Very professional and detailed report.

Rating only, no written review.

Mike · 20 April 2023 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Quick and transparent information.

Quick and transparent information.All questions answered in a comprehensive and informative way

Martin · 20 April 2023 · Urban Bubble Hove