Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleIf I could give 0 stars I would. They will allow other homeowners/landlords to destroy your property and refuse to help, claiming they “didn’t see emails” and “it’s not their problem”. Avoid at all costs unless you want your property to be ruined and turned into a safety risk. Maybe when our floor falls through they’ll act with a bit of urgency…
Izzy · 25 August 2023 · Urban Bubble London (Patcham Terrace)
Agent replied · 20 June 2024
Hi Izzy. Thank you for taking the time to leave a review. I was very concerned to read about issues you have faced, and wished to look into this. I have spoken to the team, but do require some further information, such as the building which these issues relate to. We treat health and safety with the utmost importance, so I was surprised to read that you feel other leaseholders actions have created a risk. Please could you send some details to to info@urbanbubble.co.uk to allow me to look into this. Thank you.
★★★★★ 1/5
GoogleAvoid this agency!
Our apartment had a lot of severe, unsafe issues like leaks and black mould growing in many places in the apartment which we reported many times. They were very bad at communicating when trying to fix these issues and were not helpful at all to us tenants. we felt completely mistreated and were living in unsafe conditions which they did not seem to care much about.
After a long period of none of these issues getting resolved, their best solution was to drop the apartment so they don't have to deal with us or the apartments issues anymore.
I can't stress enough to not sign an apartment with Urban bubble.
Elsa · 25 August 2023 · Urban Bubble London (Patcham Terrace)
Agent replied · 20 June 2024
Hi Elsa. Thank you for taking the time to leave a review. I would like to apologise for the issues you faced during your tenancy. I am aware that we tried to work with your landlord to get these issues fixed as a matter of urgency, however this was difficult as funds were not available. As you'll be aware, we did ask the landlord to release you from your contract, due to the living conditions, which was then agreed. We are regretful that this experience had such a negative impact, and will be reviewing our processes due to this situation. Thank you
★★★★★ 1/5
GoogleWorst management company going. Will leave you in a freezing cold building with no heating & no soliciting. It’s -4 outside!
Tom · 24 August 2023 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
Googleurbanbubble is best rental service I have ever experienced，because of the excellent staff Lei Gao provided me with high quality service. She is full of enthusiasm for her work and will patiently answer all questions！ I highly recommend Lei Gao！！！
Carefree · 24 August 2023 · Urban Bubble London (Patcham Terrace)
Agent replied · 23 August 2024
Thank you so much for leaving a review. I will be sure to pass on your kind words to Lei!
★★★★★ 5/5
TrustpilotAdeeb is a GEM in Urbanbubble
Despite the fact my tenants were quite unreasonable and not responsive for a past 2 months but adeeb was chasing them regularly and update me in a very quick way. However he managed to collect my 2 months missing rent from those difficult tenants in just a week.I utterly appreciate his tactics and firm approach whilst chasing them. I would definitely recommend. He is quite a Gem. Thanks Adeeb and keep up this brilliant work.
Jordan · 18 August 2023 · Urban Bubble Hove
★★★★★ 1/5
TrustpilotThis company is beyond help
This company is beyond help. They have been chasing me for a made up balance for 3 years. I have sent them proof 8 times. They took me to court and their own solicitor said told Urban Bubble they are in the wrong and they are still chasing me. I wish i could give zero stars as they do not even deserve 1 star.
Shaz · 16 August 2023 · Urban Bubble Hove
★★★★★ 5/5
TrustpilotAdeeb Ahmed
Adeeb Ahmed , was very efficient in responing to our query and dealt with it immediately to our great satisfaction . Thanks Nihal ( Mas Holdings )
Ernsley · 14 August 2023 · Urban Bubble Hove
★★★★★ 4/5
TrustpilotAdeeb Ahmed provided 5 stars service
Urban Bubble did provide the poor service to me before. But I would like to thanks Adeeb Ahmed in the property management team who follows up on my email very quickly and is proving to be very responsive and informative when trying to resolve issues with talent. He provided me a 5 stars service.
Carrie · 10 August 2023 · Urban Bubble Hove
★★★★★ 1/5
TrustpilotThe worst place to work for
The worst place to work for. The management is rude and treat people poorly. Also they treat overseas clients badly and treat local clients nicely. What a racism team leader
SW · 10 August 2023 · Urban Bubble Hove
★★★★★ 1/5
TrustpilotAvoid this company
Avoid this company. I had to open a chargeback to get my money back. Awful experience.
John · 9 August 2023 · Urban Bubble Hove
★★★★★ 5/5
TrustpilotAdeeb is fantastic
Adeeb is fantastic! Very responsive and helpful.
Zsldn · 3 August 2023 · Urban Bubble Hove
★★★★★ 5/5
TrustpilotAdeeb from UrbanBubble is a star
Working with Adeeb from UrbanBubble has been great for us. He is very proactive and ensures payments are received from even slow paying tenants. Would recommend.
Richard · 2 August 2023 · Urban Bubble Hove
★★★★★ 5/5
TrustpilotAdeeb has been a huge help dealing with…
Adeeb has been a huge help dealing with my queries relating to rent payments due and the tenancy renewal. Communication was great and always timely - really appreciate Adeeb's efforts.
Greg · 28 July 2023 · Urban Bubble Hove
★★★★★ 5/5
GoogleRating only, no written review.
Elliot · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Thank you so much the review Elliot!
★★★★★ 1/5
GoogleRating only, no written review.
Nick · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Hi Nick. Thank you for leaving a review. I was concerned to see a negative score, and was hoping you could please email some details as to why to info@urbanbubble.co.uk, so we can try and rectify this. Thank you
★★★★★ 5/5
GoogleJohn was very helpful thank you
Pashtana · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Thank you so much Pashtana, I will be sure to pass on your comments to John
★★★★★ 5/5
GoogleExcellent and responsive service by this agency
Peter · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Thanks so much Peter!
★★★★★ 5/5
GoogleThis is a shout out to Wendy at reception and Linda who keeps the place spic and span. Thank you all
Mark · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Thanks so much Mark, Wendy will be delighted to read your review!
★★★★★ 3/5
Google5 stars to Paul Duffen, the concierge of Phoenix and Crusader. He's been consistently helpful, professional and lovely overall!
S · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Thanks so much for the review, Paul will be delighted that his hard work has been recognised!
★★★★★ 5/5
GoogleI’ve had a great experience with Mark, the caretaker in Vantage Quay. He is very friendly and always quick and efficient in responding to queries or solving issues! Thank you
Valeria · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Thank you so much for leaving a review Valeria. Mark will be delighted to hear your kind words
★★★★★ 1/5
GoogleAVOID
UrbanBubble are a joke. The management services they offer of apartment buildings is non existent. Our apartment building is regularly without hot water, broken lifts, broken entrances, and all we ever receive is a sub-par apology on an app that they don't actively monitor or respond to tenants on. It's a disgrace that over the past year of living in a building we have had to deal with no hot water for up to 1 week because you choose to be stingy and pay a "preferred contractor" who is unable to do the job properly.
Shelby · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Hi Shelby. Thank you for leaving a review. I was very concerned to learn of your dissatisfaction regarding issues within your building, particularly the issue surrounding a lack of hot water. Please could you send an email to info@urbanbubble.co.uk with details of your building so I can take a look into this.
We have contracts in place with preferred suppliers, which are chosen via a stringent procurement process, based on a number of factors, which means we rely on their services. Feedback such as this is invaluable to us, as I will be relaying this to the contractors concerned. Thank you
★★★★★ 5/5
GoogleI live in Phoenix in Manchester City centre and the concierge service is run by Urban Bubble and they provide an amazing service here. In particular our concierge Paul Duffen always goes above and beyond in his role, he’s always got a smile on his face, a friendly conversation to be had and will help in any way possible when I have queries.
Ryan · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Thanks so much Ryan. We were delighted to read your positive comments, especially regarding Paul's efforts onsite!
★★★★★ 1/5
GoogleEmbarrassing, poor excuse of a company. AVOID AT ALL COSTS. I live in a building where I have been left with no water/no hot water for 3+ days, 3 times this calendar year. the company does not care and uses cheap contractors who take days to fix an issue, yet still manage to not actually fix anything. They do not care, or communicate and if they do it's some dead apology like "thanks for being patient sorry for the inconvenience" ???? They have no care for tenants and as a result we live in below standard conditions for a ridiculously high amount. If anyone thinks over £1000 a month in rent (before bills) is acceptable for no hot water, parcels stolen regularly, and a broken front door that is left open all hours of the day/night then this is the company for you!!! Also, if you love broken lifts that have to be fixed constantly, that's a bonus as well.
ABSOLUTE JOKE.
Lucy · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Hi Lucy. Thank you taking the time to leave a review. I am very sorry to read that you were unhappy with our services, and I was particularly concerned to read that your building has been without hot water for extended periods of time. Please could you send an email to info@urbanbubble.co.uk, to allow me to look into this. The amount of issues you have listed is unacceptable, and for this I would like to apologise. We pride ourselves in our buildings, so to learn of these issues was severely disappointing. Thank you.
★★★★★ 1/5
GoogleFirst rental with UrbanBubble after hearing mixed reviews.
Firstly, upon collection of my keys I was waiting an hour. This was after I was able to inform them I was missing certain fobs for the property. Even then, I left with incorrect non-working fobs and had to request those later. To their credit, new fobs were issued within a week but this shouldn't be an issue for a new tennant. Between the fobs, parking and bin access there was zero knowledge on the property.
Secondly, an issue with my window not being able to be opened was pointed out when I moved in and was told would be fixed. It's now been over 2 months and still not been fixed after multiple chases. I've chased Elena multiple times and while I don't believe it's her fault, I've been blanked by her on two seperate occasions now.
Declan · 27 July 2023 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Hi Declan. Thank you for leaving a review. Please accept my apologies that our service fell way below what we would expect. Moving into a new property should be an exciting time, and we are here to make the experience as easy as possible. I have spoken to the team to understand what went wrong, and will be using your feedback to allow us to learn and grow. Please could you email info@urbanbubble.co.uk with details of your apartment so I can look into the issues surrounding the window. Thank you
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