Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI would highly recommend urbanbubble to…
I would highly recommend urbanbubble to everyone. Massive thanks to Adeeb who has been dealing with my tenants who were in big debt, however due to his effective approach and phenomenal efforts, tenants have cleared all the arrears and i have received my full rent. Thanks once again Keep up the good work Adeeb.
3/5
TrustpilotAdeeb Ahmed was extremely helpful
We have had a few large maintenance issues since moving into the building, which seem to be down to the installations when the properties were being built.However, the recent service from Adeeb Ahmed at Urbanbubble has been extremely helpful. My partner and I were frustrated with some of the issues we had faced recently but since speaking with Adeeb, they have been resolved swiftly and made us feel better about living here at Local Crescent.
5/5
TrustpilotAdeeb and the team have responded to my…
Adeeb and the team have responded to my email and enquiry promptly. Thanks
5/5
TrustpilotRemarkable service has been received…
Remarkable service has been received from Urbanbubble so far. I would like to mention particularly Adeeb who managed to chase my tenants who were in more than 2 months arrears and due to his efforts they have paid all their debts. I can totally understand they are quite difficult tenants in terms of arrears. Really appreciate his efforts and much impressed with the service he provided so far. You’re a star Adeeb :)
3/5
TrustpilotLewis and Adeeb are very good
Urban Bubble manage two of my properties. Generally the service from them has been poor in the past, but I would like to highlight Lewis in the rentals team for excellent service during tenant searches and hand-over and Adeeb in the property management team who follows up on my messages very quickly and is proving to be very responsive and informative when trying to resolve issues with tenants. Thanks to both, please keep up the good work :)
1/5
TrustpilotGrabbed £1050 from me and no intention return to…
Grabbed £1050 from me and no intention return to me, ask me £400 for the cancelation fee that they don't deserve at all!1. They held me 2 months rent til July, not because they couldn't get rent from tenant , tenant paid 1 year rent in advance, the problem is their account department! They just said account department did transfer the payment but don't know why failed. We have no way to ask what happened from the account department ! They said account department doesn't reply anyone, one staff told me that he don't know account department phone number, so ridiculous! If you don't keep asking them or complain them, they will never give you the rent!2. They claimed that the tenant installed a hose without my permission in the bathroom made water leak in February, requested me to pay the rental fee of dehumidifier totally £701, they ensure me the tenant understood she need to pay the responsibility of that issue and they willI recharge the tenant, they said that was urgent and need me to pay the bill first, but I found that they demanded I pay after the matter was fixed, so that was not so urgent to pay, they can demand the tenant to pay it directly! But they still didn't recharge the tenant until now as they promised. In June they even said they will only recharge the rental fee of dehumidifier £347 from tenant instead of £701( they said the apartment was not completely dry yet in February, so that they rent dehumidifier again, thus I paid two bills totally £701) because the bill was share with another apartment. I clarified with them recently, they said a staff wrongly gave me double invoice, so that I overpaid! It is nonsense! I only discovered this accidentally ! And today is July, they said a automatic system paid you the refund from your rental income (the tenant prepaid one year rent and they keep it, release to me monthly). Oh it is insane! Asked me £701 firstly and then £354 (from my rental income) , totally £1050! They just keep saying the account department didn't reply. If I cancel the contract with them, I need to pay £400 for cancelation fee, but they don't deserve at all!3. They have no incentive to protect landlord 's right when the tenant did something wrong and damage my property ! The tenant installed the hose, she uninstalled once, but found out she installed the hose again, my property is keeping risk of water leak! What tenant she is! They promised me they will arrange the inspection this week, I luckly contact them sucessfuly yesterday, they just said they emailed to the inspection team for an inspection arrangement scheduled in yesterday, but they checked the computer system there was not any inspection scheduled in yesterday, they said they wll not going to do the inspection with the inspection team , they just sitting in office for answering enquiries or sending emails. what is a nonsense answer is ! what a responsible company is! The property managers never reply emails, phone calls, if you officially complain the company , they might reply once with the useless email. Then they keep not following your issues, every time I luckly phone to them successfully, they seems to be not remembered anything, I needed to mention the issues again and again, if you don't rise out the issues they will let the issues keep going, they will not take initiative to manage the issues! It is their habit! If you lucky phone to them successfully they just check the computer and answer your questions, then they might send emails for other departments, after the phone calls, they NEVER FOLLOW UP the issues !I have sent a dozen of emails, phone calls and even complaint letter to their manager ! And I still haven't got any useful reply!! Or no reply !Anyone who had the similar bad experience, you can report to The Property Ombudsman and even the social media, as they won't face the problem actively!Horrible !
5/5
TrustpilotGreat customer service and prompt…
Great customer service and prompt response from Adeeb. Thanks for all your help!
4/5
TrustpilotThanks to Adeeb Ahmed who closely…
Thanks to Adeeb Ahmed who closely follow up arrears matter to landlord and really appreciated.
5/5
TrustpilotCredits to agent A.Ahmed
I would like to give credit to the agent A.Ahmed for being very efficient, understanding and prompt for his services ! Brilliant experience.
1/5
TrustpilotNever respond to the landlord's email
Never respond to the landlord's email. No replies have been received over 10 working days after an email was sent. Terrible service, I do not know what I am paying now for the management fee. I have called the hotline a few times and reflected on this problem, but no improvement is seen. If I could give a -10000 mark, I will definitely do it.
4/5
TrustpilotWoolf like to thank the team Great Efforts especially…
Woolf like to thank the team especially Adeeb for the constant follow up of the rent arrears. Keep it up 👍
3/5
TrustpilotJob should be done probably
The company has not entirely met our expectation when dealing with our request to follow up on our rent in arrears matter until Adeeb Ahmed helped us to resolve the problem. Great thanks to Adeeb and we hope the company can encourage staff members to do their jobs probably like what Adeeb has done for us.
5/5
TrustpilotVery professional
Very professional , quick, patient and efficient service. Always contactable and also there to discuss any matters that may occur. Adeeb Ahmed dealt with us in a very prompt and professional amnner would recommend.
5/5
TrustpilotUrban Bubble provide great service
Urban Bubble are great property managers and letting agents. They’re always on top of things, are professional and quick to respond, and I recently found Adeeb Ahmed extremely helpful when faced with a tenant issue.
4/5
TrustpilotAhmed is on top of things and replies…
Ahmed is on top of things and replies promptly!
1/5
TrustpilotMisleading Money Grabbers
Rented a property in Spring Wharf Bath. Went back and forth many times to confirm their was electric car charging, confirmed in writing "electric charging is switched on" and that we would get a charging space.Went ahead and signed the lease as this met our requirements only to find out after we moved in that this was a lie and the chargers were not switched on and continued not to be for the remainder of the 6 months we were there (and they have now removed this from their website). We had to use the overpriced public chargers and on top of that pay for the public parking while we were there. Had we not been lied to we wouldn't have signed the lease as we would have gone for a cheaper property without this facility. Since we moved in they also increased the parking by an additional £25 a month, even though it is already £100 a month at the minimum. On top of this we paid 6 months upfront and confirmed multiple times with two different staff members that the parking and pet rent would be paid as a monthly direct debit, once moved in I set up the direct debit as requested. I didn't feel the need to check my bank account as I did exactly as was expected and knew they would be taking the money each money. However now we have moved out it has been disclosed that they never took the direct debit and instead were taking these monthly payments out of our upfront rent (which was not what we agreed to or the intended use of OUR money) leaving our account short and now want to take this as a lump sum out of our deposit. Thy have confirmed they gave us inaccurate information, but their response is "they didn't know" If you are going to rent one of these overpriced apartments, then be very careful that they are giving you accurate information and you aren't being misled into signing on false information.
1/5
GoogleRating only, no written review.
Hi Thomas. Thank you for leaving us a review. I was concerned to see 1 star. Please could you email some details about your dissatisfaction to info@urbanbubble.co.uk so I can take a look into this. Thank you.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Leong. Thank you for leaving a review. I was disappointed to see a negative rating, so would be very grateful if you could please email info@urbanbubble.co.uk with some details of any issues you have faced, and I can try to rectify this. Thank you
1/5
GoogleRating only, no written review.
Hi Joe. Thanks for taking the time to leave a review. I was disappointed to see a negative score. Please could you email info@urbanbubble.co.uk outlining any issues you've faced, so I can look into this. Thank you
5/5
GoogleRating only, no written review.
Thanks for the review Mahmoud!
1/5
GoogleRating only, no written review.
Hi Kasim, thank you for leaving a review. I am concerned to see you were dissatisfied, so would like to discuss this with you. Please could you email details of any issues you have face to info@urbanbubble.co.uk so I can take a look into this for you. Thank you
1/5
GoogleRating only, no written review.
Good morning Omar. Thank you for leaving a review. I was concerned to see a negative review, and would like to discuss any issues you have faced. Please could you email some details to info@urbanbubble.co.uk. Thank you
4/5
GoogleRating only, no written review.
Thank you for your review!
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London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
The five Urban Bubble offices, by town:
