Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 1/5

Google

I don’t usually write reviews but I have tried to address this countless times with Urbanbubble and still have had no resolution from them. I moved into my apartment in March with no blinds in my bedroom, I was told this would be fixed within the week I moved in. It has been 4 months and my blinds have still not been installed, I can’t sleep in my room as there is no privacy and I can’t get sufficient rest as it gets light early. I have emailed and rang urbanbubble numerous times to which I’ve received no response and the one time I actually got to speak to someone they said they’d contacted the contractor to get in touch with me, it’s been another 3 weeks since then and I still haven’t had any updates. The unresponsiveness is so unprofessional, definitely wouldn’t recommend renting with them.

Nadya · 27 July 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Urbanbubble is slow, non-communicative, expensive, inefficient, and inflexible. It have taken years to replace terrible elevators and after being forced to replace them after a safety inspection it informed us they have only received one quote in six months. It took almost three months to replace broken basement shutters for parking access with the doors being left open for several days before they acted and put in security guard to monitor. I paid for a fob in October 2022 and it has now (June 2023) stopped working properly. They refuse to replace or repair the fob and say I have to pay for a new one, which costs £25. That's £50 in less than a year for a faulty product they sold me. It took a whole week for them to reply about a request to buy a bicycle shed key fob as well and was only actioned when I called them. If I hadn't, I probably would never have gotten it. Overall, a terrible building management company that should not get its contract renewed with my building (The Sorting House, M11EP). One star is generous.

William · 27 July 2023 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

The front of house are excellent, I speak with Nicole who is always happy to help and always very professional. The accounts department is another matter. You can’t speak to them directly and are always dropping the ball with rent payments. If Urban Bubble want to keep or grow the business they will need to change their accounting division. I’m leaving 4 star, because of Nicole and the front office team, otherwise it would be a 1

Noah · 27 July 2023 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

Only here to give 5* to the cleaner that we have recently Esmeralda. She did an amazing job with the building and put a lot of care into it. She goes to different floor and make sure everything looks great. An issue that we had before but not anymore since she came is she avoid peak hours so people go to work have both lifts work in the morning. Thank you.

P · 27 July 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

An awful experience. Would not give one star. We moved into our apartment, which was not clean and had a broken oven and mattresses (promised to be replaced before we moved in) in a disgusting state. After complaining to urban bubble our landlord turned up unannounced which is illegal and dumped new mattresses but did not take the old ones. The landlord continued to turn up unannounced to remove the old mattresses after a long period of time and multiple complaints. When complaining to Urban Bubble, they told us that they could not police the landlord. When asking when the landlord would arrive we received a message saying 'the landlord is not sure what day or time he will be showing up but he will be letting himself in'. Showing there was no attempt made to prevent this. When turning up unannounced we found left in our flat used mugs and toilet lights left on - showing the landlord had used the facilities we are paying to live in! Which is also not only terrifying as two young girls living alone, but I reiterate illegal! The oven took 2 months to be repaired. Meaning we did not have an oven since moving in for a 2 month period. We encountered more problems along our tenancy including a broken bed and chairs which was reported and not fixed for over 5 months. When the landlord finally turned up unannounced again and dumped a bed and chairs in flatpack, he did not take the old bed or chairs. After complaining we heard nothing and had to pay for someone to fix and dismantle the bed which is still in our flat. We have had a mould problem which we were told would be dealt with as it caused personal items to be ruined by mould. Nothing was done. Wardrobes have broken and not been repaired even after continuous reporting and complaints leaving us to pay for new ones ourselves. Two curtains have fallen down due to the brackets being fitted wrong, this has prevented sleep. It was reported in February and has not been fixed (it is now June when we are moving out). We have received a completely unacceptable service which includes our landlord breaking the law and urban bubble doing nothing to prevent this. Unfortunately an apology is not enough. We have not received the service we have been paying for and I wish for no other tenant to experience this, therefore recommend everyone avoids urban bubble at all costs.

Emily · 27 July 2023 · Urban Bubble Wandsworth

★★★★★ 2/5

Google

Have been using them for 3 years now to manage a property I own as I am currently living in the states. They did a good job in finding a tenant but their communication and responding to emails is atrocious. There are many examples of this, but the most recent was in March when I reached out to discuss a new contract for the tenant. They came back to me and said they would follow up soon with a response. It's now June (nearly July) and I have followed up 6 or 7 times to every email address I can find, and still had zero response. I'm not sure why I pay a management fee to this company considering they show zero effort in speaking to their clients. I just hope they treat their tenants better.

Aaron · 27 July 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Rating only, no written review.

Elliot · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Rating only, no written review.

Nick · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

John was very helpful thank you

Pashtana · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Excellent and responsive service by this agency

Peter · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

This is a shout out to Wendy at reception and Linda who keeps the place spic and span. Thank you all

Mark · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 3/5

Google

5 stars to Paul Duffen, the concierge of Phoenix and Crusader. He's been consistently helpful, professional and lovely overall!

S · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I’ve had a great experience with Mark, the caretaker in Vantage Quay. He is very friendly and always quick and efficient in responding to queries or solving issues! Thank you

Valeria · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

AVOID UrbanBubble are a joke. The management services they offer of apartment buildings is non existent. Our apartment building is regularly without hot water, broken lifts, broken entrances, and all we ever receive is a sub-par apology on an app that they don't actively monitor or respond to tenants on. It's a disgrace that over the past year of living in a building we have had to deal with no hot water for up to 1 week because you choose to be stingy and pay a "preferred contractor" who is unable to do the job properly.

Shelby · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I live in Phoenix in Manchester City centre and the concierge service is run by Urban Bubble and they provide an amazing service here. In particular our concierge Paul Duffen always goes above and beyond in his role, he’s always got a smile on his face, a friendly conversation to be had and will help in any way possible when I have queries.

Ryan · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Embarrassing, poor excuse of a company. AVOID AT ALL COSTS. I live in a building where I have been left with no water/no hot water for 3+ days, 3 times this calendar year. the company does not care and uses cheap contractors who take days to fix an issue, yet still manage to not actually fix anything. They do not care, or communicate and if they do it's some dead apology like "thanks for being patient sorry for the inconvenience" ???? They have no care for tenants and as a result we live in below standard conditions for a ridiculously high amount. If anyone thinks over £1000 a month in rent (before bills) is acceptable for no hot water, parcels stolen regularly, and a broken front door that is left open all hours of the day/night then this is the company for you!!! Also, if you love broken lifts that have to be fixed constantly, that's a bonus as well. ABSOLUTE JOKE.

Lucy · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

First rental with UrbanBubble after hearing mixed reviews. Firstly, upon collection of my keys I was waiting an hour. This was after I was able to inform them I was missing certain fobs for the property. Even then, I left with incorrect non-working fobs and had to request those later. To their credit, new fobs were issued within a week but this shouldn't be an issue for a new tennant. Between the fobs, parking and bin access there was zero knowledge on the property. Secondly, an issue with my window not being able to be opened was pointed out when I moved in and was told would be fixed. It's now been over 2 months and still not been fixed after multiple chases. I've chased Elena multiple times and while I don't believe it's her fault, I've been blanked by her on two seperate occasions now.

Declan · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I don’t usually write reviews but I have tried to address this countless times with Urbanbubble and still have had no resolution from them. I moved into my apartment in March with no blinds in my bedroom, I was told this would be fixed within the week I moved in. It has been 4 months and my blinds have still not been installed, I can’t sleep in my room as there is no privacy and I can’t get sufficient rest as it gets light early. I have emailed and rang urbanbubble numerous times to which I’ve received no response and the one time I actually got to speak to someone they said they’d contacted the contractor to get in touch with me, it’s been another 3 weeks since then and I still haven’t had any updates. The unresponsiveness is so unprofessional, definitely wouldn’t recommend renting with them.

Nadya · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Urbanbubble is slow, non-communicative, expensive, inefficient, and inflexible. It have taken years to replace terrible elevators and after being forced to replace them after a safety inspection it informed us they have only received one quote in six months. It took almost three months to replace broken basement shutters for parking access with the doors being left open for several days before they acted and put in security guard to monitor. I paid for a fob in October 2022 and it has now (June 2023) stopped working properly. They refuse to replace or repair the fob and say I have to pay for a new one, which costs £25. That's £50 in less than a year for a faulty product they sold me. It took a whole week for them to reply about a request to buy a bicycle shed key fob as well and was only actioned when I called them. If I hadn't, I probably would never have gotten it. Overall, a terrible building management company that should not get its contract renewed with my building (The Sorting House, M11EP). One star is generous.

William · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

The front of house are excellent, I speak with Nicole who is always happy to help and always very professional. The accounts department is another matter. You can’t speak to them directly and are always dropping the ball with rent payments. If Urban Bubble want to keep or grow the business they will need to change their accounting division. I’m leaving 4 star, because of Nicole and the front office team, otherwise it would be a 1

Noah · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

Only here to give 5* to the cleaner that we have recently Esmeralda. She did an amazing job with the building and put a lot of care into it. She goes to different floor and make sure everything looks great. An issue that we had before but not anymore since she came is she avoid peak hours so people go to work have both lifts work in the morning. Thank you.

P · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

An awful experience. Would not give one star. We moved into our apartment, which was not clean and had a broken oven and mattresses (promised to be replaced before we moved in) in a disgusting state. After complaining to urban bubble our landlord turned up unannounced which is illegal and dumped new mattresses but did not take the old ones. The landlord continued to turn up unannounced to remove the old mattresses after a long period of time and multiple complaints. When complaining to Urban Bubble, they told us that they could not police the landlord. When asking when the landlord would arrive we received a message saying 'the landlord is not sure what day or time he will be showing up but he will be letting himself in'. Showing there was no attempt made to prevent this. When turning up unannounced we found left in our flat used mugs and toilet lights left on - showing the landlord had used the facilities we are paying to live in! Which is also not only terrifying as two young girls living alone, but I reiterate illegal! The oven took 2 months to be repaired. Meaning we did not have an oven since moving in for a 2 month period. We encountered more problems along our tenancy including a broken bed and chairs which was reported and not fixed for over 5 months. When the landlord finally turned up unannounced again and dumped a bed and chairs in flatpack, he did not take the old bed or chairs. After complaining we heard nothing and had to pay for someone to fix and dismantle the bed which is still in our flat. We have had a mould problem which we were told would be dealt with as it caused personal items to be ruined by mould. Nothing was done. Wardrobes have broken and not been repaired even after continuous reporting and complaints leaving us to pay for new ones ourselves. Two curtains have fallen down due to the brackets being fitted wrong, this has prevented sleep. It was reported in February and has not been fixed (it is now June when we are moving out). We have received a completely unacceptable service which includes our landlord breaking the law and urban bubble doing nothing to prevent this. Unfortunately an apology is not enough. We have not received the service we have been paying for and I wish for no other tenant to experience this, therefore recommend everyone avoids urban bubble at all costs.

Emily · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 2/5

Google

Have been using them for 3 years now to manage a property I own as I am currently living in the states. They did a good job in finding a tenant but their communication and responding to emails is atrocious. There are many examples of this, but the most recent was in March when I reached out to discuss a new contract for the tenant. They came back to me and said they would follow up soon with a response. It's now June (nearly July) and I have followed up 6 or 7 times to every email address I can find, and still had zero response. I'm not sure why I pay a management fee to this company considering they show zero effort in speaking to their clients. I just hope they treat their tenants better.

Aaron · 26 July 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Trustpilot

Highly recommended

Highly recommend. Thanks to Adeeb

Mohammed · 25 July 2023 · Urban Bubble Hove